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Extended Stay America - Washington, D.C. - Sterling - Dulles

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Extended Stay America - Washington, D.C. - Sterling - Dulles
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85 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Sterling - Dulles
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Showing 79: English reviews
Raleigh, North Carolina
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed April 11, 2015 via mobile

When it comes to a hotel customer service this one tops the chart---- My flights got screwed up at the Dulles Airport, being 10:30 at night there where no more flights out. I got on the phone trying to find a room. I thought I had luck when I was given a queen size bed in this extend a stay... More 

Helpful?
Thank Clifford S
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our staff did not provide you with professional customer service. The situation you described is unacceptable and I am sorry for your experience. Please accept our apologies. I spoke with the staff that was on duty that night and I... More 

Washington DC, District of Columbia
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed March 28, 2015

I really wish that there was a way to communicate in the TripAdvisor rating system a hotel that is below terrible. The Extended Stay on Catalina Place near Dulles Airport would fall into that low category. You get very good Extended Stay properties and some that are not as good. The brand is usually an inexpensive option when traveling. This... More 

Helpful?
2 Thank JEB1960_8
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles, responded to this review

Thank you for taking the time to tell us about your experience. We are very disappointed to hear about the condition of your room. To uphold our company’s high standards, we will review your feedback with not only our housekeeping staff but also with the maintenance staff and front desk staff as well to make sure your experience is not... More 

1 review
5 of 5 stars Reviewed March 5, 2015 via mobile

The staff are very wonderful .Sakar and Sunny in particular are very good. You won't find staff like them anywhere. I have been to many hotels but they are a true gem for the company. They know me by my name and I highly recommend people to stay at this hotel.

Helpful?
Thank Tuan T
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles, responded to this review

Hi Tuan, Thank you so much for sharing your experience with us. It's great to hear that the hotel staff are going above and beyond to make your stay comfortable. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Sterling, Virginia
1 review
5 of 5 stars Reviewed March 4, 2015

The general manager and staff of this location went above and beyond to meet my needs for my daughter and grand baby that are in town to visit for 1-2 months. I was able to talk to the general manger that worked out a price that was very reasonable and the staff has been extremely friendly to make is as... More 

Helpful?
Thank deborah g
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles, responded to this review

Hi Deborah, Thank you so much for posting a review of our property. I am proud of our team for being able to accommodate you and make your stay a 'Home Away from Home' experience. It is always great to hear that the staff went above and beyond to meet your needs. We look forward to welcoming you and your... More 

1 review
5 of 5 stars Reviewed February 28, 2015

I was here for my business visit from Jan 2015 to march 2015 and I stayed at this hotel. My overall experience was very good and I am happy with all amenities the hotel has provided, especially the bed is very cozy and comfortable. The kitchen items provided here helped me cook my own food and you get all minimal... More 

Helpful?
Thank Prem P
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles, responded to this review

Thank you so much for posting a review of our property. I am proud of our team for being able to accommodate you and make your stay 'Home Away from Home'. I also feel happy that you were satisfied with the amenities that we provided during your stay. The staff and I would like to thank you again for posting... More 

Swiss Alps, Switzerland
1 review
5 of 5 stars Reviewed February 21, 2015 via mobile

Good location. Helpful staff.Moderate price compared to other hotels located in the area No shuttle service but still OK. Rooms are clean and tidy. Kitchen inside the room. Wonderful staff. Both young managers Danny and Manish were very helpful. Ram is out of this world. Overall very satisfied with the stay. Highly recommend if you don't want to pay too... More 

Helpful?
Thank Phillipe B
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles, responded to this review

Hi Phillipe, Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the service that we provide our guests on a daily basis. I am also pleased to hear that my staff was able to make your short stay a wonderful experience. The staff and I would... More 

2 reviews
2 of 5 stars Reviewed February 18, 2015

The layout of the entire hotel is like an Econolodge Motel or a Roadway Inn. It's like a strip motel with rooms having access from the parking lot on the lower level, walk up the stairs to the rooms on the upper level. There is no security of any kind. The reservation said kitchenette - but the room did not... More 

Helpful?
Thank parashs2015
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not satisfied with our amenities. We do provide pots, pans, silverware, and glasses to the guest, however, we no longer keep them in the room to allow the items to be... More 

Toronto
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 15, 2015

I stayed here for a week and for me its good property but due for renovation, I am listing bellow things I liked and I don't liked. pros : Friendly staff, room condition is good offered all comfort you need after long work of the day. For eating Subway is situated in near by gas station. cons : No airport... More 

Helpful?
Thank Sachin K
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the friendliness of the team and the cleanliness of the room albeit they are due for renovation. However, I also would like to apologize regarding the grocery stores, transportation and shuttle services that you mentioned. I have forwarded... More 

Ellington, Connecticut
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed February 3, 2015

Adult daughter and I booked a smoke free room for 2 nights. The very nice gentleman who worked the desk at check in, quickly accommodated us when our assigned room smelled heavily of smoke. We were moved to another room that smelled okay. The room was very clean. As stated on the website, there are no dishes, etc, you have... More 

Helpful?
Thank Woodfaerie
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles, responded to this review

Thank you for taking the time to tell us about your stay. We are sorry to hear that you were not aware of our amenities available at the front desk; however, we are glad that you enjoyed our friendly staff and clean rooms. Please know that you can always request additional towels, blankets, and pillows at the front desk. We... More 

1 review
4 of 5 stars Reviewed December 22, 2014

Good hospitality and service is provided to the customer. The front desk personal Ram is very friendly and welcoming. It gives a good feeling to be treated good. Checkin is very easy and internet facility is good too. Very positive.

Helpful?
Thank praveen M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling - Dulles, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your stay. I would also like to personally thank you for writing such wonderful comment about our staff. It gives me great pleasure to know that we were able to provide you with such exceptional service. Thank... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Multilingual Staff

Additional Information about Extended Stay America - Washington, D.C. - Sterling - Dulles

Address: 45350 Catalina Ct, Sterling, VA 20166-2334 (Formerly Homestead Studio Suites)
Location: United States > Virginia > Loudoun County > Sterling
Price Range: $71 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Washington, D.C. - Sterling - Dulles 2*
Number of rooms: 133
Reservation Options:
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Also Known As:
Homestead Dulles/Sterling Hotel Sterling
Extended Stay America Sterling
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