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    Extended Stay America - Washington, D.C. - Sterling

    46001 Waterview Plz, Sterling, VA 20166-6559
    +1 877-432-9997
    Hotel website
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    12/3/2017 12/4/2017
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    Traveler (18)
    Room & Suite (19)
    Dining (2)
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    417 reviews
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    Overview
    • Excellent55%
    • Very good18%
    • Average2%
    • Poor10%
    • Terrible15%
    Travelers talk about
    “front desk” (21 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Rooms
    Suites
    Kitchenette
    Multilingual Staff
    Pets Allowed
    Wheelchair access
    Laundry Service
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Washington, D.C. - Sterling
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    Candlewood Suites Hotel Sterling
    262 reviews
    #4 of 16 hotels in Sterling
     
    Best Western Dulles Airport Inn
    751 reviews
    #3 of 16 hotels in Sterling
     
    Lansdowne Resort and Spa
    2,077 reviews
    #1 of 7 hotels in Leesburg
     
    Hyatt Place Sterling/Dulles Airport-North
    417 reviews
    #9 of 16 hotels in Sterling
     
    Rooms
    Dec 3Dec 4
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (110)
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    1 - 5 of 108 reviews

    Reviewed 1 week ago

    Bernard Assistant General Manager has demonstrated a wonderful service in terms of guest care expertise. The front desk manager is excellent with the service desk associates. The housekeepers are good.More

    Review collected in partnership with Extended Stay
    Thank camb997
    Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded 1 week ago

    Thanks for the wonderful feedback. Our staff is committed to providing excellent service, so Bernard and her other team members will be happy to know their efforts helped make your stay a great one. It was a pleasure having you at Extended Stay America, and...More

    Hotel's Favorite
    Reviewed September 14, 2017 via mobile

    Great hotel. Ideal location for Dulles airport. Room was comfortable, clean and quiet. Plenty of parking. Booking.com messed up our booking and the receptionist was brilliant, sorting it out really quickly. Would use this hotel again without hesitation.More

    Thank Graham B
    Response from 00esa, General Manager at Extended Stay America - Washington, D.C. - SterlingResponded September 15, 2017

    Graham, thank you for sharing a wonderful review of your visit to Extended Stay America. We are so pleased to read that you loved our front-desk service, convenient location and your clean & comfortable room. It was a pleasure having you as our guest, and...More

    Reviewed 5 weeks ago via mobile

    Needed a place to stay locally when work was being done on our house. It feels like a run down apartment building. Really uncomfortable beds, pillows and gross blankets from the 80’s. Blanket had a burn mark in it. Smells like lingering cigarette or pipe...More

    Thank Debbie M
    Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded 5 weeks ago

    Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More

    Reviewed October 10, 2017

    The room was very dirty. The carpets worn and torn. Hair all over the dirty bathroom. Phone did not work. Requested front desk toget a different room but they refused. Asked fit behind to be changed and he handed me a trash bag to go...More

    Review collected in partnership with Extended Stay
    Thank anthonyoF8954WN
    Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded October 11, 2017

    Anthony, thank you for taking the time to give us your feedback. We sincerely apologize for the service and housekeeping issues you experienced and the inconvenience it caused. Even though this is not a frequent occurrence we recognize that even one time is too many....More

    Reviewed October 10, 2017

    The customer service at this hotel is terrible!! The front desk employees don’t know how to check people in, add your rewards points, or even answer your simple questions. It took 20 minutes to check-in with a reservation! Neither employee I spoke to upon check-in...More

    Review collected in partnership with Extended Stay
    Thank Carol Anne A
    Response from 00esa, Manager at Extended Stay America - Washington, D.C. - SterlingResponded October 10, 2017

    Carol, thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and enhance our future guest experience. We apologize for the unsatisfactory service you received from our front desk staff. Your comments will be used as a...More

    Candlewood Suites Hotel Sterling
    262 reviews
    #4 of 16 hotels in Sterling
     
    Best Western Dulles Airport Inn
    751 reviews
    #3 of 16 hotels in Sterling
     
    Lansdowne Resort and Spa
    2,077 reviews
    #1 of 7 hotels in Leesburg
     
    Hyatt Place Sterling/Dulles Airport-North
    417 reviews
    #9 of 16 hotels in Sterling
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Breakfast included
    • Room amenities
    • Microwave
    Details
    • Price range
    • $71 - $102 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 101
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Priceline, Expedia, Hotels.com, Booking.com, Travelocity, Orbitz, Hotwire, Cancelon and Cheap Tickets so you can book your Extended Stay America - Washington, D.C. - Sterling reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Loudoun County >
    • Sterling
    • Also Known As
    • Extended Stay Sterling ,
    • Sterling Extended Stay
    Add Photo Photos
    Traveler (18)
    Room & Suite (19)
    Dining (2)
    Pool & Beach (1)
    Hotel & Grounds (11)
    Bathroom (1)
    Nearby
    Sponsored by:
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    262 reviews
    1.20 miles away
     
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    3.33 miles away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    sharpshots
    February 2, 2016|
    AnswerShow all 2 answers
    Response from Asad M | Reviewed this property |
    Yes they did provide this service when i stayed there. Better to call and check in advance. 0 seconds ago
    0
    Votes
    Room Tips
    "sometimes it's hard to sleep when it's sunny outside"
    Read review
    "Don not stay here, that is the best room advice I can give."
    Read review
    "Corner room towards restaurant side is really nice"
    Read review
    "Get the corner room as it has two windows and gives a better view of the surroundings."
    Read review
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