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Extended Stay America - Washington, D.C. - Sterling

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Extended Stay America - Washington, D.C. - Sterling
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95 Reviews from our TripAdvisor Community

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Showing 94: English reviews
Johnstown, Pennsylvania
1 review
5 of 5 stars Reviewed August 15, 2016

The staff at this Extended Stay was friendly, professional, and willing to help out with anything I needed during my stay. The room was clean, comfortable, and orderly. I highly recommend anyone needing an economically priced room in the DC/Dulles area to try this hotel.

Helpful?
Thank debartom
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

We appreciate your kind comments. It is satisfying to read how professional and attentive your staff was during your stay, and how you favored the conditions of your room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Wilkesboro, North Carolina
Level Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 5, 2016 via mobile

I gently do not stay at extended stay but it was the only place available in the area they clean rooms and well stocked but there's no ice machine and no made service but that's what you get when you stay in extended stay so if you're going to be there awhile and the lack of amenities work for you... More 

Helpful?
Thank Mitch D
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know that your room was clean and my staff was helpful to you. We are sorry for we did not have the amenities you were looking for. Thank you again for your kind words. The staff and I would love to provide... More 

Fayetteville, North Carolina
1 review
1 of 5 stars Reviewed July 10, 2016

When we checked went to the room, it smelled bad. It was as though the room had not been opened for a weeks and it smelled very musky and mildewy. I went and bought air fresheners. We also found trash under both of the beds. Trash under the beds are unacceptable. The carpet in our room looked as though food... More 

Helpful?
Thank welove2travel99143
1 review
5 of 5 stars Reviewed June 28, 2016 via mobile

Stayed here with my boyfriend, and we had a great time. Nice location, within minutes of the Dulles mall and right on route 7. Everyone working there is also very nice and helpful. You don't get daily housekeeping but you can get clean sheets and towels any time of day. They have pots and utensils you just have to ask... More 

Helpful?
Thank Sarah M
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

We are glad to read that your stay with us was a great one. I'm glad you enjoyed our hospitality as well as our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 28, 2016

Run away from this place as soon as you can. I checked in here with my 13 year old son for the night, and am happy we got out of here before getting infected with a disease, or worse! When we opened the door to the room, it was musty, hot and smelled of male cat spray! To make things... More 

Helpful?
Thank Shannon M
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you a bad experience and your room was not clean. Just to make sure this doesn't happened again me and my team will me inspecting each single room before checking guest in. For this particular incident, our staff is having a meeting to address the... More 

Sterling, Virginia
1 review
5 of 5 stars Reviewed June 3, 2016

Great Hotel it is good location clean and the most important is not very expensive! really nice staff Good hard working staff and really nice people around here and a lot of stuff to do around the Area.

Helpful?
Thank warrior6522
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you so much for posting a review of our property. I’m pleased to read that you had a great stay! I truly appreciate your kind comments regarding our convenient location, friendly customer service, and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
5 of 5 stars Reviewed June 2, 2016 via mobile

I had stay here while I was down there in sterling to visit my family member. It's great location I enjoy my stay with extended stay ,hotel staff very friendly and helpful.alot of restaurant and bar around here with good food. Rate what I paid was very affordable and I got value for money. Free WiFi was little slow for... More 

Helpful?
Thank shey91
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you so much for posting a review of our property. I’m pleased to read that you had a great stay and found our hotel to be a good value! I truly appreciate your kind comments regarding our friendly customer service and will be sure to share your wonderful feedback with the entire team. Once more, thank you for posting... More 

Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed May 30, 2016 via mobile

An extended stay doesn't work when you have no utensils, pots, or literally anything (see the pics) in the kitchen. No clean towels daily, my pregnant wife fighting with the night manager to get 1 towel like it was made of whale feathers. "Free Breakfast" is a coffee bar with apples and chocolate muffins. No lock on the door, no... More 

Helpful?
1 Thank roachcoachtravel
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Your review for our hotel was recently brought to my attention. The service issues you described are unacceptable, and I sincerely apologize for your experience. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback,... More 

La Plata, Maryland
1 review
2 of 5 stars Reviewed May 17, 2016

Room smelled badly like smoke. Needed for just one night, to get close to race. So I just stuck it out. Staff did all they could to make it better. Switch out shower curtain and spay deodorizer but did not help.

Helpful?
Thank jimmyvegas98
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Your review for our hotel was recently brought to my attention. I appreciate your comments about our staff; however, I sincerely apologize for the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, I will retrain our front desk staff to make sure we are clearly communicating our non-smoking policies as well as thoroughly eliminating... More 

Detroit, Michigan
1 review
5 of 5 stars Reviewed March 17, 2016

it is good location, clean, and the most important is not very expensive for Metro DC area. the staff very friendly , and manager a person very sensible, he will go out of his way to help you out. the only things missing a large lounging area, and more chancels can be added to TV set.

Helpful?
Thank Emad H
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to provide you with exceptional customer service! It’s wonderful to hear that you found our hotel to be a great value. Thank you again for your kind words. The staff and I would love to provide you with... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Washington, D.C. - Sterling

Address: 46001 Waterview Plz, Sterling, VA 20166-6559
Location: United States > Virginia > Loudoun County > Sterling
Price Range: $83 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Sterling 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Sterling
Sterling Extended Stay
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