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Holiday Inn Staunton Conference Center

Traveler (62)
Room & Suite (47)
Dining (11)

About

#9 of 17 hotels in Staunton
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Secured parking
Parking
Free internet
Wifi
Internet
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Special diet menus
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Air conditioning
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Hair dryer
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
395Reviews
1Q+A
97Room tips
Traveler rating
  • 124
  • 121
  • 80
  • 45
  • 25
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Popular mentions
Arrival experience uneventful, get to room, was assigned a handicap room because we were traveling with pets, don't understand the logic there, typical roll in shower area which had a negative pitch so an inch of water sat on the floor during the shower. The climate control didn't work in the room and we were told maintenance was off until 8 am, no replacement room was offered so we had to turn the A/C off for the night, I like it cool but you could have hung meat in this room. The room had no toilet paper or drink cups, had to head to the main desk for that. In the morning we discovered there were also no tissues in the dispenser and no hairdryer. My husband went to the front desk to borrow a dryer and was told every room has a dryer. Hmmm, the evening before a guest came up behind me at check in and the manager looked past me and told this other guest they put the hairdryer she had requested on her bed. Could it be her room was also lacking a hairdryer?? The morning clerk was very condescending to my husband. Never went to the dining room or bar so I can't speak to those amenities.
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Second time to stay here and what a disappointment it was. Arrived there about 8pm and went to bar for some drinks and food. The bartender had no training for the drinks on their menu and couldn’t make a Long Island Tea. We asked for our wings to be done crispy, but that didn’t happen. The chicken tenders were poor quality. We go to our room for the night and find a piece of tape and a tissue in the bed. There is a razor guard lying in the shower. The bottle of lotion is half used. We spend a lot of money using our IHG credit card, so this level of attention to details (or in this case lack of) is really just unacceptable. Driving in we noticed some very nice new hotels, so this location has now lost our patronage!
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Response from IHGService, Guest Relations Manager at Holiday Inn Staunton Conference Center
Responded 1 week ago
Hello Kevin M, The feedback of our guests helps us identify the opportunities that we need to work on. Thank you for bringing your experience to our attention, and for choosing us when you visited Staunton, VA. We want to captivate our guests with our features and assistance, and I'm worried that your experience was different from your expectations. I'm sorry that you weren't satisfied with both the housekeeping and bar services. I understand that this is not the kind of hotel stay that you're expecting from an IHG hotel. I'm concerned that this particular stay changed your perception of us. I'll go ahead and convey your straightforward remarks to our upper management. With confidence, I'm pretty sure that your feedback will have a positive impact on our amenities and processes. Hopefully, you'll find time to read the message that I sent you. This trip may not have been as great as the others, but I'm hopeful that you'll allow us to redeem ourselves, and make your next stay brighter. Warm regards, Leni C. Case Manager IHGService
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Passing through from Atlanta, headed north, tired, hungry, and done for the day. Quit the days journey in Staunton at the Holiday Inn. Property was very nice as was the staff. (easy to smile) BUT, the diamond in this jewel is a bartender in is the restaurant. named Heather. She provided great service and menu recommendations, not to mention great conversation during dinner which made for a perfect ending to a long day of a mind numbing drive. Holiday Inn, I hope you know what an asset she is.
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This was an intermediate stop in a long trip. I'm so glad we stayed here. The staff did an amazing job, of particular note was Heather in the restaurant. She was our server for dinner and breakfast, if you want to see how a server should be, Heather is the example, she was quick to seat us, drinks came out fast and really friendly. A few staff members like Heather can make where you stay a pleasant experience. I hope the hotel takes care of Heather as well as she does the customers. The rooms were great, comfy bed and pillows, good view, and super clean.
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Great and friendly atmosphere. Heather and Tammy at the restaurant were very friendly, attentive and caring. Their service and great food made my stay that much better. Room was clean, internet worked great. Thank you!
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PRICE RANGE
$94 - $183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn-golf & conf center staunton hotel staunton, holiday inn-golf and conf center staunton, holiday inn staunton, staunton holiday inn
FORMERLY KNOWN AS
Holiday Inn-Golf & Conf Center Staunton
LOCATION
United StatesVirginiaStaunton
NUMBER OF ROOMS
117
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