We had to change plans on our long drive north and found this Hilton at last minute. It was very well located to get on and off major highways but not so close as to hear road noise. Rooms were were clean with Sanitized stickers thru out. Staff wore masks except for 1 check in staff member who put her mask next to her. She did not have gloves on but touched our credit card and room keys (which we wiped down ourselves). This is why hilton gets only a 4. The ac units are in room are noisy There is no food here; coffee machine in room although we opted for Dunkin’ Donuts which is 5 min away. Beds are very comfortable.
We have stayed here twice now, and the rooms are well appointed. There is a shopping mall across the road for any forgotten items. The staff at each and every location always delivers service that is a notch above the rest, and this particular location has a housekeeping staff that saved us a huge headache. My son left his wallet in the room as we checked out, and neglected to say anything for about two weeks when we were about to go log some driving time for his learners permit. I called the hotel on the thinnest hope they would have found and held onto his wallet. I received a call from the executive housekeeper the following business day. Not only did they find the wallet but had been trying to contact me. My phone has been invaded by robocalls and I rarely pick up unfamiliar numbers anymore, though. When I finally called them back to confirm we had under left the item, they were willing to drop it in the mail for us. The fantastic staff saved the day and spared us a huge hassle of replacing several official and financial items. Thank you, house keeping!!!…
Picked this Hilton since it was least expensive option of those I looked. - Excellent value. - Nice room. - Friendly and helpful staff. - Conveniently located close to the Metro. Went to see a Wizards game on a Sunday, great location for avoiding traffic Monday morning. Will stay here again for future DC visits.
Business brought me to the Hilton Springfield. Check in was smooth.Room was nice and clean. Staff was very cordial. The bar was great with inexpensive drinks. The breakfast buffet was a little lacking and could have been better but I have had worse. Overall the property was welcoming and would stay there again.
I visited the Springfield Hilton for business which afforded me a comfortable stay. The location of the hotel is so-so (not pedestrian friendly). What it doesn't provide in location, it compensates with a great staff! The staff are friendly and very accommodating with a special Thank You to Elaine Silva, the front desk receptionist. Elaine was great and took care of my needs to make for a very nice stay. Thanks Elaine!
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