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BEST WESTERN Springfield

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379 Reviews from our TripAdvisor Community

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Showing 363: English reviews
Macon, Georgia, USA
Level Contributor
12 reviews
6 hotel reviews
3 of 5 stars Reviewed yesterday NEW

This hotel is a little older and could use some modernization. The staff could also use some better training. The agent that checked me in did not know what to do and relied on the manager on duty for a large amount of help. There were some good things, the hotel serves a hot breakfast every morning with a selected... More 

Helpful?
Thank MARCUS G
Boone, North Carolina, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I booked my stay through Hotels.com. Upon arriving they asked for my credit card to put a $200 hold for "incidentals" even thought the room was paid in full in advance. I can understand having a number on file but not holding a charge for $200!! That would have taken all of our money to eat on. At the same... More 

Helpful?
2 Thank Andy P
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Dirty room, make sure you can afford the $200.00 refundable deposit when you check in. Very nosey and the ac was very loud. So far not impressed and will not stay here again. Close to shopping and metro.

Helpful?
1 Thank Keith D
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

It may have been computer error, or gross negligence. As I was checking in 5 families were complaining that they had been giving keys to rooms already occupied. The manager was polite but looked very frazzled. I quickly cancelled my stay. As I was leaving more were coming in to complain. I ended up staying at Homewood suites.

Helpful?
1 Thank Sheila W
Winchester VA, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

The facility's rooms occupy a long rectangular building with an elevator at either end. Our room was on the 5th floor on the end of the building where the non-working elevator was located. This necessitated walking the hallway to get the elevator and walking back to access the room. Even with that problem left out of the evaluation, the hotel... More 

Review collected in partnership with Best Western

Helpful?
Thank Bill L
Saint Paul, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The customer service is terrible. I waited for the "free shuttle" from the Metro for more than 30 minutes. It didn't turn up, even though I called the hotel reception twice. In the end I had to get a taxi. When I got to the hotel the staff informed me I had to make a $200 down payment because I... More 

Helpful?
Thank Mo Q
Chesapeake, United States
2 reviews
2 of 5 stars Reviewed 3 weeks ago

The bathrooms had mold on the walls. Some of the furniture was broken. There were not enough outlets for charging your devices. The one good thing was the cheap prices; you get what you pay for. The hotel is close to the metro, which was the main reason we chose it.

Review collected in partnership with Best Western

Helpful?
Thank Karen P
Honolulu, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel was a pretty good deal and the staff was very helpful and friendly. The first room assigned had a chemical cleaner odor and when we informed the front desk, we were immediately give another room. The breakfast was okay, better than many complimentary breakfasts and the pool looked inviting.

Review collected in partnership with Best Western

Helpful?
Thank Inga P
Hamilton, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

This hotel falls way below the level of the Best Western Brand, they should rent rooms by the hour, only I am not sure those clients would stay there either. The staff was rude and confused, sent me to a room with a lady already sleeping in it, couldn't figure our which rooms were available, the hotel is falling apart,... More 

Review collected in partnership with Best Western

Helpful?
Thank David B
Lexington, United States
1 review
2 of 5 stars Reviewed June 19, 2016

I have been staying at this hotel for business purposes nearly every other week for the past 2 years because of its location and low price. Unfortunately, I have seen extreme staff turnover, especially with the general manager position. Whenever the owner hires what I experience as helpful, caring staff, these people either leave on their own or are terminated... More 

Review collected in partnership with Best Western

Helpful?
Thank Angela Y
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about BEST WESTERN Springfield

Address: 6721 Commerce Street, Springfield, VA 22150-2507
Location: United States > Virginia > Fairfax County > Springfield
Price Range: $79 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Springfield 2.5*
Number of rooms: 179
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Hotwire, Orbitz, Hotels.com, Travelocity, Expedia, Best Western + Iniative and Odigeo so you can book your BEST WESTERN Springfield reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Springfield Hotel Springfield
Springfield Best Western
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