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Extended Stay America - Washington, D.C. - Springfield

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Extended Stay America - Washington, D.C. - Springfield
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200 Reviews from our TripAdvisor Community

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Showing 199: English reviews
Harrisburg, Pennsylvania
Reviewed November 1, 2016

I enjoyed my stay at this hotel. The staff is very nice. The place was clean. Very close drive to alot of shopping, like target, and the metro. It is a grab and go breakfast, but it satisfied my needs.

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Helpful?
Thank benji8484
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for selecting Extended Stay America - Washington, D.C. - Springfield for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found our location convenient for your needs and the staff friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future!...

Upper Marlboro, Maryland
Reviewed October 11, 2016

This is one of the worst hotels I have ever stayed at in my life. And the sad thing is, I have experience in hotel, so my standards may be high because I know what's expected. When checking in the hotel lobby was okay looking, but there is only one person working the front desk, he was nice. But then...

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Helpful?
Thank Jocelynn333
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for taking the time to review your recent stay with us. Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates...

Nashua, New Hampshire
Reviewed October 2, 2016

This may be one of the worst hotel stays I have ever had. I came in early and asked to see if I could check in early. All I was told was that check in was at 3. I asked is there an early check in fee, again, check in is at 3. No offerings of a waiting list, call...

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Helpful?
Thank Nate080411
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for visiting with us and providing a review. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of...

Reviewed September 22, 2016

This is the worse place I have ever stayed at in my life, first we get there and there is no one at the front desk to check us in we waited almost a half hour, then we go to our room and there is no toilet paper, we call down to the front desk and were told we have...

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Helpful?
Thank Maryann S
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for taking time to review our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home, explaining our services, and ensuring they have...

Suffolk, Virginia
Reviewed September 8, 2016

I checked in with a late check-in 1130pm and was given a key to a room that was already occupied. What a surprise to me and the person already asleep in the room. When i went back to the front desk, the clerk was gone. 2 hours later (after many phone calls), the manager showed up to give me another...

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Helpful?
Thank photopiket
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

We appreciate you staying with us and providing your feedback. It was troubling to read about your experience at our hotel. What you reported was definitely an error on our part, and we cannot apologize enough for that unfortunate incident. We thank you for your patience and hope you will consider this an isolated occurrence and come back for another...

Lancaster, Pennsylvania, United States
Reviewed August 27, 2016 via mobile

This hotel was average. A little dingy, smelled kind of funny and there was mold on the shower curtain. It's in a decent location, close to the mall and about 20min from DC. It is also right on the highway so we were able to get right on the route for the rest of our trip. It's nice that there's...

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Helpful?
Thank ArielleVW
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

We appreciate your stay and for taking the time to leave feedback. We are glad that you liked our convenient location. However, we regret the housekeeping issue you faced in your room, and that our breakfast offerings was not up to your expectations. We have shared your feedback with the respective teams to see how we can improve our guests’...

Ewa Beach, Hawaii
Reviewed August 2, 2016

This place is NOT what you think it is. Don't get fooled by the pretty pictures on the website. The property is neglected and you will be, too. Staff are elusive as the proverbial Bigfoot or Loch Ness.

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Helpful?
Thank T9728IEjohng
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for choosing our hotel for your recent lodging needs. We are committed to delivering excellent service and accommodations for all of our guests, and it seems we missed the mark with your stay. I have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance...

South Jersey
Reviewed July 26, 2016

This hotel was nice, clean and friendly after a terrible exoerience we left at another local hotel. It was late at night when i got there. Beds were comfortable,it was clean ,good price and I felt safe. Good location friendly staff.

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Helpful?
Thank gwevans
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for giving us an opportunity to host you at Extended Stay America - Washington, D.C. – Springfield. Our goal is to provide a great experience for our guests with clean, comfortable and well-maintained​ suites and excellent service, all in a safe environment, and we are glad this was your experience. It is also nice to read that you...

Alexandria, Virginia
Reviewed July 2, 2016 via mobile

We reserved this hotel for 2 months during our homelessness. Upon arrival, we began discovering a list of concerning items in the room from stained and ripped bedspreads to live mold on shower curtain to hair on new sheets to rust in the sink. Please see pictures attached. We asked for the Manager to call us back and we never...

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Helpful?
Thank Rohini H
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced during your stay with us, and even more so that we did not appropriately correct the situation to your satisfaction. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Although...

East Lansing, Michigan
Reviewed June 25, 2016

the hotel is close to subway station, the room is large,the service is good. the hotel can free park, so it is easy for people to come there, the hotel's free breakfirst is ok,and the hotel's wifi is good

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Helpful?
Thank linxin3
00esa, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

We are delighted you chose to stay at Extended Stay America - Washington, D.C. – Springfield. We are also happy to read you liked our convenient location, on-site facilities, friendly service, and that you were satisfied with your room. It is pleasing to hear you found our Wi-Fi and breakfast offerings to be adequate. Thank you for being our guest,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Washington, D.C. - Springfield

Address: 6800 Metropolitan Center Dr, Springfield, VA 22150-1921
Location: United States > Virginia > Fairfax County > Springfield
Price Range: $75 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Springfield 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Extended Stay America Springfield
Extended Stay Springfield
Springfield Extended Stay
Hotel Style:
#7 Business Hotel in Springfield
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Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Smell it first.”
 of 5 bubbles T9728IEjohng, Aug 2, 2016 | Read review
“you can walk to the Franconia/Springfield trans easily.”
 of 5 bubbles DaisyD401, Apr 12, 2016 | Read review
“The 5th floor is for smokers only”
 of 5 bubbles 157phillippaa, Aug 18, 2015 | Read review
“2nd floor has cleaner rooms”
 of 5 bubbles 162imada, Jul 21, 2015 | Read review
“Like in any hotel, do yourself a favor and don't be one the 1st floor.”
 of 5 bubbles 758calebb, Jun 27, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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