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Extended Stay America - Washington, D.C. - Springfield

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6800 Metropolitan Center Dr, Springfield, VA 22150
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Extended Stay America - Washington, D.C. - Springfield
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182 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I wish I didn't have to give it any stars. I booked this hotel, last minute, and at a discounted rate. Upon arrival, the room had a very stale smell. Possibly of smoke (I booked as non smoking), the bed was very uncomfortable, and I woke up to bed bugs. I immediately called the front desk, concerned because I had... More 

Helpful?
Thank Danzelle R
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Thank you very much for providing us with your feedback. If... More 

Springfield, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

Great location and very friendly environment. Staff was friendly, rooms clean Great place to stay if your stay is long or short. Easy to get on to major freeways and great location in Springfield Virginia..

Helpful?
Thank CswsWsws
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that we were able to accommodate your needs with our friendly customer service and convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Okinawa, Japan
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Where to begin? I try to be unbiased and as factual with my reviews as possible, so here are the facts: Continental breakfast is gone before 6:45 am. Staff doesn't maintain the coffee, granola bars, fruits, etc. so everyday the coffee was empty. Multiple guests mentioned this on my way out daily. Room service doesn't clean the room, only once... More 

Helpful?
Thank Roger M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for your recent review of your stay. The service issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will coach our staff to make sure each guest receives professional customer service. Additionally, I will make sure we are frequently walking our property to ensure it meets our company’s high... More 

green cove springs, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 9, 2015

This is so much more than a "hotel". We are staying for 4 months thru the Christmas season and have found the staff to be more like "family". They know us by name and never fail to be polite and helpful. We are often asked about how our day was at work. Front desk staff is amazing! Need extra towels?... More 

Helpful?
1 Thank Pegarella_Family
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our exceptional customer service. I’m thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us... More 

Jacksonville, Florida
1 review
5 of 5 stars Reviewed September 27, 2015

I stayed here a few nights ago and my stay was outstanding most of all I loved the staff. The manager Dominique is doing a very good job with training. I would like to also applaud him for his proffesionalism. The specific incident was when a guest wanted a refund but the refund wasn't in his name after screaming, hollering,... More 

Helpful?
Thank Anonymous101113
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I am proud of our staff for exceeding your expectations and providing you with a home away from home experience! Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the... More 

Niceville, Florida
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed September 24, 2015 via mobile

Nice place. You will have to ask cuts ect. Grab and good was done well. Shame guest jam all the can into their pockets. Like they will never eat again. The have grits and oatmeal too! Shame no ice maker in room. Back to ice trays. Target is about 1/2 mile away with most kitchen essentials. Did notice hot water... More 

Helpful?
Thank Louis C
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our location as well our convenient amenities. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Shamokin, Pennsylvania
1 review
5 of 5 stars Reviewed September 3, 2015 via mobile

Very friendly staff julia and atat were the freindliest most upbeat people ive met in a long time thank you for being so kind...ive stayed in like 7 hotels within the past 3 months and this is by far my favorite and most hospitable i have been in

Helpful?
Thank David S
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you taking the time to write such a great review. I truly appreciate your comments regarding our friendly and accommodating staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed August 29, 2015 via mobile

Conveniently located off of the interstate this establishment adorns a seasonal pool outdoor. The establishment is also only 8 walking miles from Springfield center. Very relaxing. Hotel sales staff and personnel very friendly and courteous. Shout out to Julia and Atat for their attentiveness and professionalism

Helpful?
Thank Starr G
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

The team and I appreciate your enthusiastic remarks regarding your stay. I am glad to read that we were able to exceed your expectations! I truly appreciate your comments regarding our friendly staff and convenient location. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our... More 

Springfield, Virginia
1 review
5 of 5 stars Reviewed August 27, 2015 via mobile

I recently visited the Washington, DC area and I stayed at the extended stay in Springfield Va. I have stayed at some of their other locations and I have to say this was my most enjoyable experience. The staff were very professional, courteous and friendly. The room was impeccable. They delivered my pots and pans and I was able to... More 

Helpful?
Thank morgandrewry
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff provided you with a great stay! I’m glad you enjoyed our comfortable rooms as well as all of the amenities our hotel has to offer. Thank you again for your review. We look forward to seeing you in the... More 

Lincolnshire, United Kingdom
1 review
1 of 5 stars Reviewed August 18, 2015

I was not happy with the standards delivered at Extended Stay- at all. However the first problem was not their fault- Hotels.com booked me a room on the smoker's floor even though I stated clearly that I was asthmatic- I still would not suggest the hotel to my peers. After spending 2 nights in our very smoke-smelling room, they moved... More 

Helpful?
Thank Phillippa A
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not exceed your expectations. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our entire staff. I am grateful... More 

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