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Residence Inn Springfield Old Keene Mill

291 reviews
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Traveler (39)
Room & Suite (40)
Dining (6)
Overview
  • Excellent71%
  • Very good21%
  • Average5%
  • Poor2%
  • Terrible1%
Travelers talk about
“parking garage”(16 reviews)
“full kitchen”(14 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness center
3.0 Star Hotel
All hotel details
Offers from Residence Inn Springfield Old Keene Mill
Special Offer: Member Rates
Hotel deals
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (291)Write a Review
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289 results
Traveler rating
199
64
15
7
4
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LanguageEnglish
199
64
15
7
4
Show reviews that mention
All reviewsparking garagetwo bedroom suitefull kitchentrader joesdining tableawesome customer servicesecond homedc arealong term stayminute drivefull sizecomfy bedoatmealfree breakfastthe location is perfectvisiting familymetro station
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1 - 5 of 289 reviews
Reviewed 2 weeks ago via mobile

We had a great customer service at the Front Desk. Marie was outstanding!!! She checked us in and was a great help and very friendly. I highly recommend staying at this hotel. We had no wait at check in, we will stay this hotel every...More

Thank David S
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded 1 week ago

Wow thank you for the 5 star review!! We are so happy to hear you enjoyed your recent stay with us. Also thank you for recognizing our outstanding staff and great customer service. We look forward to being your home away from home every time...More

Reviewed 3 weeks ago

The hotel itself is ok. A little messy and I noticed many times that there was no one at the front desk but instead employees were eating, on their phone or chatting in an open area to the left of the check-in desk. The biggest...More

Thank Jodi W
Response from Afiya M, General Manager at Residence Inn Springfield Old Keene MillResponded 2 weeks ago

I apologize that we did not meet your expectations during your stay. Please give me a call so we can discuss your concerns in further detail.

Reviewed 4 weeks ago

The hotel is not a "full service" hotel, meaning that it's basically a slightly nicer version of an old motel 6 with a single clerk up front who is unwilling to do anything except sit there and give you a room key. They refused to...More

Thank David P
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded 4 weeks ago

Thank you for your review. We are sorry to hear about your experience at our hotel. We strive to provide our guests with fantastic customer service and it is disappointing to learn we fell short. We appreciate your feedback and have shared your comments with...More

Reviewed December 6, 2017

What a great location- close enough to the city, but far enough away... Though check in took quite some time (computer glitch?) after a very long journey to get there- the staff tried to be accommodating while I waited. Our room was ready early for...More

Thank Crew_New
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded December 8, 2017

Thank you for the great review on TripAdvisor! We are so happy to hear that you enjoyed your recent stay with us and that the location of our property worked out great for you. We appreciate the feedback and look forward to welcoming you back...More

Reviewed November 19, 2017 via mobile

This is a professionally run hotel. As soon as I got in my room, I received a call from the front desk to ask if I was satisfied with the room. A small touch but showed nice hospitality. This seems like a busy hotel but...More

Thank PearlJamDC
Response from Afiya M, General Manager at Residence Inn Springfield Old Keene MillResponded November 22, 2017

Thank you for your feedback. I am glad that you enjoyed our amenities and features. We take pride in providing exceptional service and I am happy to hear that your experience was great! We look forward to your return visit in the feature.

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
$93 - $261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Springfield
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$93 - $261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Springfield
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (39)
Room & Suite (40)
Dining (6)
Pool & Beach (2)
Hotel & Grounds (47)
Bathroom (10)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
merlemom
May 13, 2017|
Answer
Response from lm0s0 | Property representative |
The hotel is 11.6 miles from Mount Vernon, about 20 minutes drive.
0
Votes
fjmetcalf
August 20, 2015|
Answer
Response from Meg A | Property representative |
Yes, we do! It is available Monday-Thursday each hour on the hour 7am-10pm. Friday-Sunday 7am-8pm each hour on the hour. Hope that helps!
0
Votes
Room Tips
"I've seen guests with pets in their rooms. If you have allergies, make sure you request a room that has..."
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"Pick a room with a Northern view of the tall neighborhood trees of Springrfield."
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"All rooms seem remodeled and quiet"
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"For large families they have a two bedroom suite that is spot on...Reserve at your earliest convenience..."
Read review
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