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We had a great customer service at the Front Desk. Marie was outstanding!!! She checked us in and was a great help and very friendly. I highly recommend staying at this hotel. We had no wait at check in, we will stay this hotel every...More
Thank David S
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded 1 week ago
Wow thank you for the 5 star review!! We are so happy to hear you enjoyed your recent stay with us. Also thank you for recognizing our outstanding staff and great customer service. We look forward to being your home away from home every time...More
The hotel itself is ok. A little messy and I noticed many times that there was no one at the front desk but instead employees were eating, on their phone or chatting in an open area to the left of the check-in desk. The biggest...More
Thank Jodi W
Response from Afiya M, General Manager at Residence Inn Springfield Old Keene MillResponded 2 weeks ago
I apologize that we did not meet your expectations during your stay. Please give me a call so we can discuss your concerns in further detail.
The hotel is not a "full service" hotel, meaning that it's basically a slightly nicer version of an old motel 6 with a single clerk up front who is unwilling to do anything except sit there and give you a room key.
They refused to...More
Thank David P
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded 4 weeks ago
Thank you for your review. We are sorry to hear about your experience at our hotel. We strive to provide our guests with fantastic customer service and it is disappointing to learn we fell short. We appreciate your feedback and have shared your comments with...More
What a great location- close enough to the city, but far enough away... Though check in took quite some time (computer glitch?) after a very long journey to get there- the staff tried to be accommodating while I waited. Our room was ready early for...More
Response from Tharaldson, Guest Relations Manager at Residence Inn Springfield Old Keene MillResponded December 8, 2017
Thank you for the great review on TripAdvisor! We are so happy to hear that you enjoyed your recent stay with us and that the location of our property worked out great for you. We appreciate the feedback and look forward to welcoming you back...More
This is a professionally run hotel. As soon as I got in my room, I received a call from the front desk to ask if I was satisfied with the room. A small touch but showed nice hospitality. This seems like a busy hotel but...More
Response from Afiya M, General Manager at Residence Inn Springfield Old Keene MillResponded November 22, 2017
Thank you for your feedback. I am glad that you enjoyed our amenities and features. We take pride in providing exceptional service and I am happy to hear that your experience was great! We look forward to your return visit in the feature.