DoubleTree by Hilton Richmond Airport
445 International Center Drive, Sandston, VA 23150
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Avg. $169 /night, 10/11 - 10/12
$182
per night
$176
per night
$169
per night
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About
4.0
#6 of 15 hotels in SandstonLocation
4.4
Cleanliness
4.3
Service
4.1
Value
4.0
Daily Mandatory Charge includes: A Tourism Improvement District (TID) Fee paid to Richmond Region Tourism.
Welcome to the bright and comfy DoubleTree by Hilton Richmond Airport hotel. Located in Sandston just east of Richmond, we offer prompt, free shuttle service to/from the airport and within a 3-mile radius of the hotel. Enjoy a quiet location close to Dominion Packaging, Coca-Cola and Verizon and just 9 miles from Historic Downtown Richmond. We look forward to welcoming you with a warm Chocolate Chip Cookie at check-in.
Kick back and feel at home in a stylish guest room featuring complimentary WiFi, a 55-inch TV, microwave, mini-fridge and coffeemaker. Sleep comes easy on a Sweet Dreams® bed with great linens and plush pillows - choose from a king bed or 2 queen beds - and there's a desk with ergonomic chair when it's time to work.
Dining options are designed around your busy schedule.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Paid private parking on-site
Parking
Wifi
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Quiet
Location
445 International Center Drive, Sandston, VA 23150
Getting there
Richmond Intl Airport (Byrd Field)
1.6 mi•
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Detailed Reviews
Hotel's Favorite
We stayed at this hotel for a softball tournament. I would definitely stay here again. The rooms were modern, and the beds were very comfortable. Some team members had higher floors and said they could hear the airplanes but we were on the 2nd floor and couldn’t hear them at all. You did have to pay for breakfast BUT the service we received at breakfast made it all worth it! Our server was wonderful. The employees at this hotel are absolutely fantastic. The bartender that was there on Friday night was amazing also.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Awesome to find a comfortable, accommodating and reputable place to stay when visiting family in the area. Will be back many times in the future! Staying at Hilton is well worth the small extra amount that other places charge to have a good experience again and again. No breakfast included with the stay, which is normal for Hilton brands...however, a discount at the restaurant during breakfast time would be nice (Just an FYI to Hilton ;-) )
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Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2019Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradise58002891050, General Manager at DoubleTree by Hilton Richmond Airport
Responded Jan 17, 2020
We sincerely appreciate your feedback and are pleased to hear that you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were nice and the beds were comfortable. Housekeeping could use improvement and some of the front desk staff were less than welcoming. Overall, nice stay. Very modern and up to date rooms and bathrooms.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
For the area it is one of higher priced hotels so I expected it to be better then the rest. In turn its worse, no proper room cleaning service, even after requesting and grab-n-go breakfast is a joke. Properties just next to it offer all of that for lower rate.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: August 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Let me preface this review, with, we are loyal Hilton Honors Gold status members.
We checked in New Year’s Day. Restaurant and bar were being renovated and not open. Supposedly, they were re-opening them sometime this week. Lots of construction noise and odors.
Check in was smooth. We were told that dinner was being served in a small conference room. We got to our room, which was quite small and there is no tub. Toilet wasn't working. Once downstairs, we asked the front desk person, after a bit of a wait, to please send someone up to the room to fix. We walked into the conference room which was surrounded by construction materials and chemical smells.
Sat down, first table we sat at was dirty, we got up and moved. The waitress came over, took our drink order, and then took our food orders. She came back 5-10 minutes later and said the chef couldn't get to the walk-in, it was locked/blocked and the kitchen couldn't cook the food we ordered. She offered fish/chips, frozen, I'm assuming. NOPE! We did feel bad for her, she was very apologetic. We said no and walked over to the Hilton Garden Inn and had dinner there. We told the waitress why we were eating there. Our waitress could have not been nicer. The Chef even came out to talk to us. The food was very good.
The day we were leaving, we didn't even want to try breakfast. Again, we walked over to the HGI.
When we were checking out, front desk person asked if we enjoyed our stay. I said no and stated the reasons for being unhappy and that we would not be back. She didn't seem to be concerned at all. Seems to me, that the staff could benefit from some corporate customer satisfaction training.
We normally stay at HGI Roanoke Rapids, NC, which is a terrific, clean, friendly property. Thought we would try this property, which was a little closer to our destination. It was not worth it.
We checked in New Year’s Day. Restaurant and bar were being renovated and not open. Supposedly, they were re-opening them sometime this week. Lots of construction noise and odors.
Check in was smooth. We were told that dinner was being served in a small conference room. We got to our room, which was quite small and there is no tub. Toilet wasn't working. Once downstairs, we asked the front desk person, after a bit of a wait, to please send someone up to the room to fix. We walked into the conference room which was surrounded by construction materials and chemical smells.
Sat down, first table we sat at was dirty, we got up and moved. The waitress came over, took our drink order, and then took our food orders. She came back 5-10 minutes later and said the chef couldn't get to the walk-in, it was locked/blocked and the kitchen couldn't cook the food we ordered. She offered fish/chips, frozen, I'm assuming. NOPE! We did feel bad for her, she was very apologetic. We said no and walked over to the Hilton Garden Inn and had dinner there. We told the waitress why we were eating there. Our waitress could have not been nicer. The Chef even came out to talk to us. The food was very good.
The day we were leaving, we didn't even want to try breakfast. Again, we walked over to the HGI.
When we were checking out, front desk person asked if we enjoyed our stay. I said no and stated the reasons for being unhappy and that we would not be back. She didn't seem to be concerned at all. Seems to me, that the staff could benefit from some corporate customer satisfaction training.
We normally stay at HGI Roanoke Rapids, NC, which is a terrific, clean, friendly property. Thought we would try this property, which was a little closer to our destination. It was not worth it.
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Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paradise58002891050, General Manager at DoubleTree by Hilton Richmond Airport
Responded Jan 17, 2020
Thank you for taking the time to share your experience. I am sorry that we fell short of your expectation's. Your comments will help us as we continually work to improve our guest experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi. To be fair my room was disgusting. I stayed in room 606. The bed sheets were not clear at all. There were hair and dandruff particles in the sheets of one if the bed and the other one smelled like Someone had just worked out and laid in the sheets. I was told there were no other rooms available on arrival and I was exhausted from being in the airport 12 hours. I called downstairs several times to request sheets -no answer. I went downstairs st midnight for sheets and there was no one at the desk. I knocked on the staff door and no answer. Moments later a gentlemen appeared from outside and said he was working and gave me some sheets upon request and said he would tell the manager regarding my room. My room had a hole in the door, nasty sheets and
An exposed/open heater. I have pictures b/c it’s kind of hard to explain. I was extremely dissatisfied.
An exposed/open heater. I have pictures b/c it’s kind of hard to explain. I was extremely dissatisfied.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was in town for a quick weekend and thought this Doubletree would be cool based on other experiences with the brand. They clearly do not have quality control as when I called the front desk to inform them that our lotion, shower gel, and other products were completely empty she stated I could come downstairs and get it myself…that’s not ideal considering i’m not dressed. When I asked are these things checked her response was, “I’m not hotel housekeeping and not aware of what their quality control is.” How not???? That makes me believe that if they aren’t checking those basic things they most likely aren’t doing thorough cleaning. Since there are other hotels right next door I may try to cancel my reservation and stay the other days somewhere else. I feel like everything in here is dirty now. The closet door was bashed in like someone punched it and the entry way light wouldn’t stay on.
Will be taking this one off the list for further stays!!! I gave it three stars bc the hotel restaurant was halfway decent and our waitress was really nice.
Will be taking this one off the list for further stays!!! I gave it three stars bc the hotel restaurant was halfway decent and our waitress was really nice.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When we asked about the breakfast, we were told it was a "CONTINENTAL BREAKFAST" and as in all the motels I have been some even were a full free breakfast. Double Tree charging $37 for a Continental Breakfast/ This was way overboard. I called the manager Kathrine Spillman and asked for a discount or refund. she did nothing about my complaint.
Also, The pool was anther reason we came to this hotel was to pool, which I was told was under renovation.
And one of the elevators was also out of order.
We were in Room 220 on March 12th - 13th.
Also, The pool was anther reason we came to this hotel was to pool, which I was told was under renovation.
And one of the elevators was also out of order.
We were in Room 220 on March 12th - 13th.
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Date of stay: March 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You can't check in after 1am with out drama their computer updates I literally was told come back at 530. I had to call the 800 number and after all that was told breakfast has a 17.00 per fee at this hilton. Thank God there's a IHOP about a quarter of mile up Laburnum. SMH
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Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff was not friendly or helpful. Also, the charges for the room were not processed as requested: they asked for one night to the credit card I used to book the hotel and the other night to a credit card of my daughter’s friend who was sharing the hotel room. Her friend was charged for both nights. They also were not accommodating with check out times (asked for an extra hour aka a 12 pm checkout) while they tried to decide what their travel plans would be since I95 was SHUT DOWN by VDOT nor would they allow them to go to the lobby after checking out at 11:00 am to figure it out what to do next. They sat in Doubletree parking lot in their car instead and we ended up getting them a different hotel for an additional night because I95 was still shut down by 3:00 pm.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We do offer parking. The fee is $5.00 per day. Please call the hotel at 804-236-1111 if you have any further questions.
"Enjoy their breakfast buffet. Airport shuttle is available. Sundries available for purchase in the lobby. "Read full review
"There are no restaurants near the hotel, not even walking distance. You need an Uber or taxi."Read full review
"You will hear planes. The drive into Richmond isn’t bad. Have cash for all of the tolls if you are in a rental"Read full review
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PRICE RANGE
$196 - $208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn richmond-airport hotel sandston, sandston holiday inn
LOCATION
United StatesVirginiaSandston
NUMBER OF ROOMS
143
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingDOUBLETREE BY HILTON RICHMOND AIRPORT - Updated 2024
Frequently Asked Questions about DoubleTree by Hilton Richmond Airport
What are some of the property amenities at DoubleTree by Hilton Richmond Airport?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Richmond Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Richmond Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Richmond Airport?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Richmond Airport?
Conveniently located restaurants include Roberto Italian Restaurant, The Patron, and Ma & Pa's Diner.
Are there opportunities to exercise at DoubleTree by Hilton Richmond Airport?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does DoubleTree by Hilton Richmond Airport have an airport shuttle?
Yes, DoubleTree by Hilton Richmond Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does DoubleTree by Hilton Richmond Airport have airport transportation?
Yes, DoubleTree by Hilton Richmond Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Is DoubleTree by Hilton Richmond Airport located near the city center?
Yes, it is 0.9 miles away from the center of Sandston.
Are any cleaning services offered at DoubleTree by Hilton Richmond Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Richmond Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.