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Courtyard by Marriott Richmond Airport

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5400 Williamsburg Road, Sandston, VA 23150
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1 room 1 adult
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Courtyard by Marriott Richmond Airport
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370 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Sometimes in travel, you'll meet incompetence and it'll mess up your trip. Most of my trips are work related, all travel and hotel stays are covered by the organization's business account; this trip was no different. This trip was ruined when my spending budget was changed at check-in. For some reason, which no one could explain, the clerk who checked... More 

Helpful?
Thank Rdemondc
Tyrone T, Public Relations Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear Rdemondc, I want to thank you for providing us some feedback about your stay. We strive in giving our guest a great stay from the time you step through the door. I know how it can be frustrating when things dont go according to plan when dealing with your budget. Please accept our apology. We hope to see you... More 

Roanoke, Virginia
Level Contributor
165 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Was in the Richmond area for a yearly local Ham Radio Convention. This was the host hotel for the event. The Rates were good. I stand at Marriott's once and a while. This one was clean and busy with the Convention guest. They do have a nice bar with food. However the prices are somewhat hit. I found myself going... More 

Helpful?
Thank jhais28374
Tyrone T, Public Relations Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear jhais28374, It was great seeing that you enjoyed your stay. Please come back and see us again when you visit Richmond! We will try our best to make it memorable and great! Frederick Bowers (Front Desk Manager) More 

CT
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 2, 2016

My husband and I arrived late. We noticed stains on the carpet but the sheets and towels were clean. We were exhausted so we did not ask for a room change. It wasn't until the morning when I discovered after using it the toilet paper had dark stains of something on it. Totally disgusting.We also noticed that the dust ruffle... More 

Helpful?
2 Thank myboysct
Tyrone T, Guest Relations Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear myboysct, I want to sincerely apologize for the experience you had at our hotel. We take great pride in the cleanliness of our property and unfortunately with you we fell short. I have taken the feedback you gave us and shared it with housekeeping department. I hope that this will not stop you from visiting us again and allowing... More 

Fayetteville, GA
Level Contributor
82 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed December 28, 2015

Due to weather we had an unplanned layover in Richmond. Fortunately we were able to get a last minute reservation at this hotel. Jimmy at the front desk was very accommodating and very pleasant. The hotel itself was close to the airport and provided shuttle service. The rooms were clean and updated with all the amenities. The prices were affordable.... More 

Helpful?
Thank ed78
Tyrone T, Guest Relations Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear ed78, Thanks so much for taking the time to give us your feedback. We love reading how we made our guest feel comfortable and happy. Courtyard prides itself on our quality cutomer service with a smile. We will take your review and use it as a learning tool to motivate the whole staff. Hope to see you soon! Frederick... More 

Hertford, North Carolina
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed December 27, 2015

We (family of 8, two rooms) spent one night at this Marriott prior to a very early morning flight to Mexico. The hotel was very good, but the special, unusual treats were: 1. they allowed us to park two cars there for the 5 days we were away without any charge. 2. they had a very clean and big van... More 

Helpful?
Thank rhalterassoc
Ponce, Puerto Rico
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 21, 2015

This hotel is one of the best i've stayed in. It's convenient for a stay if you have to go to the airport early the next day because it's really nearby. The hotel offers complimentary shuttle service to the airport as well so it's really good for these type of scenarios. It also has a lot of place nearby to... More 

Helpful?
Thank bobcordoves
Tyrone T, Guest Relations Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear bobcordoves, Thanks for the wonderful review! Its good to see the associates' hard work pay off. We love knowing that we left you with a positive experience from the time you arrived until you departed. If you ever come back to Richmond we hope to see you again! Frederick Bowers (Front Desk Manager) More 

Kensington, Maryland
2 reviews
1 of 5 stars Reviewed December 19, 2015 via mobile

Avoid Room 110 - bedroom is located immediately adjacent to elevator machine room. Didn't realize it till the kids were asleep. Too much trouble to change. Elevator ran all night with the exception of a few hours in the middle of the night. Awful!

Helpful?
Thank jmatan24
Tyrone T, Public Relations Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear jmatan24, I want to start by thanking you for your feedback. We here at Courtyard take your comfort very seriously. I apologize that your night sleep was not a good one. I hope that your last experience will not stop you from coming back to see us. I assure you that should you come back we will make sure... More 

Iowa
Level Contributor
292 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 stars Reviewed December 14, 2015

I have never had a bad stay at any Courtyard property and this one is no exception. Close to the airport with less than a 5 minute shuttle ride, comfortable rooms, casual sitting area w/ TV, and delicious food from "The Bistro". We enjoyed the Turkey Reuben and BBQ Chicken Flatbread ordered from The Bistro, and they were both delicious.... More 

Helpful?
Thank IA_Hawks
Tyrone T, Guest Relations Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear IA_Hawks, Thanks for giving us a review of your stay. I am happy to know we met your standards while you visited with us. I will take the feedback and contact someone with Marriott to see if we can start recycling in the building. We already recycle the large boxes we get in with orders, but I agree plastic... More 

Nags Head, North Carolina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 9, 2015

This property has a warm, professional staff at every department. Consistently a great place to stay with access to Richmond, RIC airport and all the surrounding central Virginia area. Good for business and family. The new Bistro is a great addition

Helpful?
Thank Tom C
Tyrone T, Guest Relations Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear Tom C, Thanks for taking the time to write a review. I am so proud that your experience was enjoyable and warm. We take great pride in our customer service and it makes me happy you felt all of our efforts to make you feel at home. We look forward to seeing you again should you visit the Richmond... More 

Lynchburg, Virginia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 4, 2015

I love to travel and try to stay in Marriots when I can. This hotel was subpar with weird room layout, average furnishings, and dirty carpet. Pool also looked dirty so we avoided it. My pet peeve was walking around and not being able to find a vending machine. I finally asked the front desk and they said they only... More 

Helpful?
Thank Christy C
Tyrone T, Guest Relations Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear Christy C I want to first thank you for your feedback. I apologize that your stay was not what it should have been. Never do we want you to think of us as anything other than great. I will definitely take the feed back you gave us and use it in all departments as a learning tool. I truly... More 

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