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Courtyard Richmond Airport

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Courtyard Richmond Airport
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417 Reviews from our TripAdvisor Community

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Showing 416: English reviews
Philadelphia, Pennsylvania
Level Contributor
9 reviews
5 hotel reviews
Reviewed yesterday NEW

This property is a bit older. The hotel decor could be updated a bit. The carpet in the room was a bit worn down and stained. The toilet did not flush, handle was broken. Air conditioner did not work in an acceptable manner. The staff was exceedingly helpful, courteous, and friendly. This would be an excellent Days Inn, but is... More 

Helpful?
Thank notreadingthis
West Point, Virginia
Level Contributor
312 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 1 week ago via mobile

I know airport hotels are not top tier but this was a bit much. Toilet ran all night - "The engineer has gone home." Electrical outlet had a short, didn't charge plugged in device. Our king size bed was made up wth a double bed sheet - actually it was pretty funny (but still aggravating) when we pulled back the... More 

Helpful?
Thank George C
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

I do apologize that we did let you down on the issues mentioned. This is not typical of my hotel as you can tell from the Reviews. Please give us a chance to redeem ourselves should you be visiting us again. Kind Regards. Duncan Oburu More 

San Juan, Puerto Rico
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 week ago

Had a business meeting that I was quickly flying in and out of so needed to be at the airport very early in the morning. Chosen the hotel for it's proximity to the airport but was pleasantly surprised by the fresh and modern ambience. Hotel is either newish or recently renovated. Front desk staff at check in and check out... More 

Helpful?
Thank sbenus
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks so much for this great response. We are here to serve and please do stay with us again should you happen to be here in Richmond. Kind Regards More 

Columbus, Georgia
Level Contributor
731 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 4 weeks ago

Very convenient to the airport, but this is an older property somewhat overdue for a renovation. The room was under $100 so it wasn't overpriced but not up to normal CY standards. Check-in was quick and efficient. In my room the carpet was stained, the TV was intermittent the entire stay, the bathroom vent fan had a loud knock and... More 

Helpful?
Thank Ge0rgiaPil0t
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks so much for taking the time to respond to the survey. Your response is highly appreciated. Please accept my apologies to the state of your carpet and the TV, we have checked this room and are happy to respond back to you that all this has been taken care of. Kind Regards More 

Ypsilanti, Michigan
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 weeks ago

Stayed one night....very typical Courtyard. Front desk personnel were very friendly and accommodating. Good restaurants nearby and we did not notice the noise from flights at the airport. I would stay here again.

Helpful?
Thank Jim R
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks for this Great Response. We shall always be here for here for you whever yopu need us. Kind Regards More 

Virginia
Level Contributor
149 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed October 27, 2016

We recently stayed here the night before a flight out. The desk people were great and very friendly and helpful. 24 shuttle to the airport. Can leave your car at no charge. Nice clean quiet rooms. This is a no brainer if flying out of RIC. We will most definitely be here again.

Helpful?
Thank enjoytravel0410
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Dear enjoytravel0410, Thank you for sharing your experience at the Courtyard Richmond Airport. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you... More 

Charlottesville, Virginia
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 24, 2016

first the unusually good: the 24 hour shuttle that actually delivered. it was timely, courteous, helpful, friendly, both going and returning. outstanding! the unusually dumb: in at least some rooms, the desk/dresser furniture assembly was so close to the hvac vent that the room never gets cool. eventually we were moved to a room where the furniture assembly was farther... More 

Helpful?
Thank joebobbilly
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks for the great comments. Please accept my apologies for the HVAC issue. I will be happy to look into this issue and make sure that the room that is blocked for you does not have thuis issue again. Kind Regards More 

Tallahassee, Florida
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 28, 2016

We were staying in this property for four nights during a visit to Richmond. The Courtyard is very close to the airport, literally within 5 minutes of leaving the terminal, we were at the hotel. The neighborhood isn't exactly the nicest, with a number of ratty looking closed up businesses in the same area, though a couple of roads west... More 

Helpful?
Thank CheckMan
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks for the response and for staying with us. Please pay us another visit if you happen to be in the Richmond area. Kind Regards More 

Lake Worth, Florida
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 23, 2016

Duncan, the GM, and his ENTIRE staff made it a point to welcome me not only as a guest but as one who had booked a meeting room as well for close to 30 people. We decided to eat in house at the Bistro and I had many many comments on how great the sandwiches and soup were- yes GREAT... More 

Helpful?
Thank mark w
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Thank you for sharing your experience at the Courtyard Richmond Airport. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We look forward to seeing you again! Frederick Bowers (Front Desk Manager) More 

Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 19, 2016 via mobile

We stayed here Friday Sept 16th-18th. I was greeted with a young lady who had a beautiful smile and was very friendly and professional. Check in process was quick & easy and every employee who walked by always smiled & said hello. My room was very clean and spacious. I believe the young lady @ checking name was Shakeena?? Sorry... More 

Helpful?
Thank Squeaky31
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Dear Squeaky31 , Thank you for sharing your experience at the Courtyard Richmond Airport through the TripAdvisor. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about Courtyard Richmond Airport

Address: 5400 Williamsburg Rd, Sandston, VA 23150-1222
Location: United States > Virginia > Sandston
Price Range: $107 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Airport 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond Airport Hotel Sandston
Courtyard Hotel Richmond Airport
Courtyard Sandston
Sandston Marriott
Sandston Courtyard
Courtyard Hotel Sandston
Hotel Style:
#4 Romantic Hotel in Sandston
#5 Family Hotel in Sandston
#5 Business Hotel in Sandston
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Questions & Answers

Here's what travelers have asked, with answers from Courtyard Richmond Airport staff and other travelers.
2 questions
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baltimore
over a year ago

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Questions? Get answers from Courtyard Richmond Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“check how far the hvac vent is from the desk/dresser combo.”
 of 5 bubbles joebobbilly, Oct 24, 2016 | Read review
“away from elevator; front or back was quiet”
 of 5 bubbles markwD1009BD, Sep 23, 2016 | Read review
“Ask for a courtyard facing room with a terrace.”
 of 5 bubbles 106briank, May 31, 2016 | Read review
“The double rooms are the only way to go. The king rooms are tiny by comparison.”
 of 5 bubbles 524glebn, Apr 15, 2016 | Read review
“very quiet”
 of 5 bubbles K6039DIamyw, Apr 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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