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BEST WESTERN PLUS Richmond Airport Hotel

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395 Reviews from our TripAdvisor Community

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Showing 389: English reviews
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We were leaving another hotel in Richmond because of the poor service so this was a last minute choice. We had room on the second floor. The soap, shampoo, and lotion dispensers were a nice touch. They had a gym and a pool but we didn't have time to check it out. There also were many options to choose from... More 

Helpful?
Thank Amos B
Hampton, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Great value for a great stay. Self serve breakfast layout and quality is the best I have ever experienced. Breakfast included 2 waffle makers, pancake machine, do-it-yourself yogurt parfait, cereal hot & cold, bagels, muffins, and other breakfast items. Great staff who go above and beyond to help you. The cleanliness was great, bathroom was a little tight for movement,... More 

Review collected in partnership with Best Western

Helpful?
Thank James M
Madison Heights Va, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I had a great stay at Best Western, as always. The ladys at check in was friendly and very nice. It was quite at night, no loud noises. The room was clean, Housekeeping did a good job cleaning the room everyday. The beds were comfortable. I will be staying here more in the future for my fishing tournaments.

Review collected in partnership with Best Western

Helpful?
Thank Al B
Knoxville, Tennessee
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is one my favorites to stay in in Richmond. They have remodeled the interior some and made it look a lot better. The rooms are extremely nice very clean bathrooms have been upgraded very clean. Only problem I have with it is the bed mattress is too hard maybe just for me had a hard time getting comfortable.... More 

Helpful?
Thank megachurchsr
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you.......you are always welcome at our Hotel and we look Forward to your next stay Lorenzo Hinton Sales and Operations Manager More 

Jacksonville, Florida
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First off, this is a "smoking allowed" hotel. Our room was a non-smoking room and was clean; however, the common areas all smelled of cigarette smoke. For this, I can only rate 2 out of 5 - it was that noticeable. Nothing spectacular about the hotel - it was a place to sleep for the night and very reasonably priced.

Helpful?
Thank nanb820
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for taking the time to give our hotel feedback. We definitely love all feedback, because without feedback we are unable to improve and service our guest. I do apologize that we did not meet your standards that is not the norm for us, I have contacted our maintenance department and housekeeping head to look into the smoke smell... More 

warren, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Really enjoyed our stay. The drive to move our daughter from PA to Richmond for Grad School was a long,tedious 9 hours. Never got to the hotel until 10pm. Glad I opted for late check-in so our room was available at that late hour. Desk clerk extremely friendly and helpful both on the phone and in person. Extra parking for... More 

Review collected in partnership with Best Western

Helpful?
Thank Sharon Z
MICHAEL B, Director of Sales at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you.......you are always welcome at our Hotel and we look Forward to your next stay Lorenzo Hinton Sales and Operations Manager More 

Pittsburgh, Pennsylvania
Level Contributor
140 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here based on previous reviews. Honestly the hotel is not as good as the reviews show. Perhaps it is this side of town, but this is the second hotel we have stayed at near the airport and have been disappointed both times. The staff is friendly, but the hotel is very dated and had a strange smell on... More 

Helpful?
Thank MW196
MICHAEL B, Director of Sales at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you so much for your feedback after your stay. Please kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of this. I am meeting with our chief engineer as well as our Housekeeping Supervisor... More 

Nashville, Tennessee
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This was the best bang for the buck anywhere right near the airport. Older and smaller hotel, but the room was clean, staff was nice, & the breakfast was good with many options. The courtesy van to/from the airport was good, and the drivers were friendly. If you are expecting a luxurious hotel, then you will need to look elsewhere... More 

Helpful?
Thank JoeBoone82
MICHAEL B, Director of Sales at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for taking the time to let us know about your experiences. Our Team is delighted to hear that you felt at home with us and that you enjoyed our airport shuttle Breakfast as well as our friendly staff.. We would be very happy to have you with us soon again. Sincerely Lorenzo Hinton Sales and Operations Manager More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel location was good, close to the interstate and Richmond International Airport drove down from Washington DC, I was shock there was no traffic. arrive early at hotel asked if we could check in, the clerk(LORENZO) was so friendly, he checked and it were rooms available to check. the rooms were clean and smell fresh, beds had good mattresses,... More 

Helpful?
Thank charley747
MICHAEL B, Director of Sales at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you.......you are always welcome at our Hotel and we look Forward to your next stay Lorenzo Hinton Sales and Operations Manager More 

Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Making my reservations ahead of time (3 Months) I was guaranteed the best room choice at Best Western. I was disappointed in my room on many levels. These issues are listed below. Using the restroom on arrival, to my chagrin there was hair all over the bathroom floor. My request for someone to clean the floor was handled promptly. The... More 

Helpful?
1 Thank annepage11
MICHAEL B, Director of Sales at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

I am the Sales and Operations Manager here and I want to start off by saying I deeply apologize. I must say if you look at the majority of our reviews, this is out of the norm. I am somewhat familiar with this situation and I must say all of our rooms are the best rooms weather you book 3... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about BEST WESTERN PLUS Richmond Airport Hotel

Address: 5300 Airport Square Ln, Sandston, VA 23150-1232
Location: United States > Virginia > Sandston
Price Range: $80 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Richmond Airport Hotel 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Best Western Sandston
Hotel Style:
#1 Best Value Hotel in Sandston
#2 Family Hotel in Sandston
#4 Business Hotel in Sandston
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