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BEST WESTERN PLUS Richmond Airport Hotel

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BEST WESTERN PLUS Richmond Airport Hotel
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425 Reviews from our TripAdvisor Community

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Showing 418: English reviews
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Nova Scotia
Reviewed 5 days ago NEW

We are avid users of Best Western for their close proximity to highways, cleanness and comfort. The staff are friendly and obliging. The breakfast are generally very good for a quick bite when your on the move.

Review collected in partnership with Best Western
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Helpful?
Thank FinleyNovaScotia
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always welcome at our Hotel and we look Forward to your next stay Kind regards Lorenzo Hinton Sales and Operations Manager

Reviewed 6 days ago NEW

This hotel worked for my group as it had plenty of shops and restaurants within a 5 minute drive. Hotel rooms were nicely furnished with large flat screen tv, fridge and microwave. When we arrived, we were met by Dequan and she was very friendly and nice. Excellent service. Unfortunately, some of the clientele weren't the best and their were...

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Helpful?
Thank Joanie C
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always welcome at our Hotel and we look Forward to your next stay Kind regards Lorenzo Hinton Sales and Operations Manager

Richmond, Virginia
Reviewed 2 weeks ago

Has a great staff. The help make you feel at home when your far away from home. I'll defiantly come back to best western again. The only thing I didn't enjoy was the stain on my rooms floor but that's nothing compared to other hotels I've stayed at.

Review collected in partnership with Best Western
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Helpful?
Thank kristys368
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! I deeply apologize about the stain on the rug I will definitely have our maintenance take care of that immediately. It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always...

Pocomoke City, Maryland
Reviewed 3 weeks ago

after years of staying at this hotel when visiting and doing antiques show, I checked out Jan. 23 with lots of hugs and farewells--always comfortable and great value. I always got my room 112 near the lobby so if I fell or had problems could get help easily. The hotel enabled me to keep doing shows for years when I...

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Helpful?
Thank lindseysw
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your positive comments. We are so glad to hear that you enjoyed ever stay with us! We are going to miss you dearly, we are going to see how we can name room 112 after you in remembrance. I hope you enjoy New Mexico, start your new adventures and know that you will always have a place...

Tucson, Arizona
Reviewed 4 weeks ago

This a nice Best Western and is very close to the Richmond Airport. The room was clean and safe, although the heater/air conditioner on the wall was loud and the breakfast was disappointing. Having said that, this is an excellent value. I would stay again.

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Helpful?
Thank Martha345
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay. It was a great pleasure to read that you appreciate your stay especially our clean comfortable rooms and our airport shuttle. Thank you again for posting your feedback and recommendation. We look forward to hosting you again, next time you visit the area. Lorenzo Hinton Sales...

Baker City, Oregon
Reviewed January 19, 2017

The first thing you notice when walking in the front door is how low the ceilings are. I'm 5'6" and can touch them. There is also a tip jar in the breakfast room. The rooms are old and the bathroom had an even lower ceiling. Very claustrophobic. The gal at the front desk and the gal that drove me to...

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Helpful?
Thank gduman
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you very much for choosing our Hotel for your recent stay. We are happy to hear, that our staff is doing a great job, I do apologize that the size of the room and low ceiling was not your favor, unfortunately it is architecturally built that way. Thanks again for your comments, hope to see you again soon. Thanks...

Williamsburg, Virginia
Reviewed January 8, 2017 via mobile

I've used this hotel several times when I've flown out of Richmond. I live an hour from the airport and find I can tolerate early morning flights better if I'm only a mile or two from the airport. The hotel offers shuttle service to the airport. Although right off the highway and an older hotel, I found it very quiet,...

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Helpful?
Thank Jennifer A
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay. It was a great pleasure to read that you appreciate your stay especially our clean comfortable rooms and our airport shuttle. Thank you again for posting your feedback and recommendation. We look forward to hosting you again, next time you visit the area. Lorenzo Hinton Sales...

Pompano Beach, Fl
Reviewed January 6, 2017

We stayed at this hotel near the airport twice during our recent rip to Virginia. It is close to I 64 with access to Richmond, Williamsburg, & Charlottesville, our 3 destinations. We used this hotel as a base for the Richmond attractions. We could get to the VMFA, Lewis Ginter Gardens and American Civil War Museum & White House within...

Review collected in partnership with Best Western
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Helpful?
Thank pamtrey
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Location location location location is the key!!!!!!Thank you for taking the time to share your feedback regarding your recent stay. It was a great pleasure to read that you appreciate your stay especially our convenient location to Richmond site seeing as well as surrounding area , our friendly staff and breakfast buffet.. Thank you again for posting your feedback and...

Jasper, Georgia
Reviewed December 30, 2016

We booked with points (12000 point per night for 6 nights) well in advance for December 22 checking out December 28. We had to change rooms on December 23 because the King Size bed was like a trampoline and every time my wife wiggled I was tossed around. So the 6 nights were taken out of my account in October...

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Helpful?
1Thank Terry B
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Please accept my sincere apology on behalf of our Hotel. I am very sorry to learn that your experience , was less than adequate. I understand your frustration at having made a simple request to speak with a supervisor—someone who had the authority to fix the problem at hand. We let you down in that regard and for that, I...

Capitol Heights, Maryland
Reviewed December 16, 2016

This hotel is our first choice. Great value, smells great, nice staff, decent breakfast, nice rooms, close to different restaurants, and they are within walking distance. The parking lot gets very crowded, so if you come late, you may not find a parking space.

Review collected in partnership with Best Western
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Helpful?
1Thank P8261OTmichellea
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for your Kind words, which we were delighted to read! It always our aim to have satisfied guests and it is even more positive for us if our guests confirm their comfort-ness with us- thank you are always welcome at our Hotel and we look Forward to your next stay Kind regards Lorenzo Hinton Sales and Operations Manager

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about BEST WESTERN PLUS Richmond Airport Hotel

Address: 5300 Airport Sq. Lane, Sandston, VA 23150
Location: United States > Virginia > Sandston
Price Range: $81 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Richmond Airport Hotel 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Best Western Sandston
Hotel Style:
#1 Best Value Hotel in Sandston
#2 Family Hotel in Sandston
#4 Business Hotel in Sandston
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PLUS Richmond Airport Hotel staff and other travelers.
2 questions
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Dasmarinas City, Philippines
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Richmond Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“recommend 112”
 of 5 bubbles lindseysw, 3 weeks ago | Read review
“NONE Management will cheat you.”
 of 5 bubbles terrybI6428DA, Dec 30, 2016 | Read review
“Hotel has connecting rooms, keep in mind if you don't want a connecting door.”
 of 5 bubbles 44hueyl, Nov 7, 2016 | Read review
“We always try to stay away from elevators and ice machines. Neither caused us a problem here.”
 of 5 bubbles drtom100, Nov 1, 2016 | Read review
“First floor was noisy.”
 of 5 bubbles MDtraveller2, Oct 8, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question