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Holiday Inn Express Richmond Airport

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Holiday Inn Express Richmond Airport
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125 Reviews from our TripAdvisor Community

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Showing 124: English reviews
Winter Haven, Florida
Reviewed September 11, 2016

Booked online ahead of time Check in was smooth Room was clean and spacious and I really appreciated the "ocean channel" on the tv Serve yourself breakfast was more than adequate All in all it was a great experience

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Helpful?
Thank cc_maam
BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you we are delighted you enjoyed your stay with us.

Reviewed August 20, 2016 via mobile

Stayed here for a weekend trip and the customer service team was able to completely eliminate a silly mistake I made, no ifs, ands, or buts! Glad to see above average customer service. Otherwise, the hotel was clean, quiet, comfortable, and everything you might expect.

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Helpful?
Thank Austin N
BadalPTL, Front Office Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for staying with us we are glad you enjoyed your stay with us.

Reviewed August 18, 2016 via mobile

First, I will compliment the very nice lady at the front desk. I regret I did not get her name but she was exceptionally welcoming and helpful upon our arrival in late evening with four tired children ... The room, a suite (#206, in the front right corner of the building if facing the street), is a very nice size....

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Helpful?
Thank Lisa Z
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for staying with us. I am so sorry for the inconvenience you had we have addressed these issues with the staff.

Atlanta, Georgia
Reviewed August 10, 2016

Stayed here on business and needed something close to airport. Good, basic HI Express choice. Pros: - clean & quiet - HI Express breakfast buffet - next to airport; Cons: - not much in the way of nearby restaurants or attractions

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Helpful?
Thank Marion G
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for staying with us we are glad you enjoyed your stay with us

Reviewed July 25, 2016 via mobile

We stayed here for the night prior to flying out of Richmond early the next morning. We had 4 in our room (king bed with pull out bed). We had no sheets or pillows for the pullout bed. When we called for them we were told that we couldn't get any pillows. There are no "extra" in the hotel. They...

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Helpful?
Thank Joan A
BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you we are glad you enjoyed your stay with us and hope to see you again.We have address all these issues as well.

Reviewed July 15, 2016 via mobile

I am currently staying at the Holiday Inn Express and I am extremely disappointed! Most Holiday Inn Express' I have been to have been extremely clean and updated, but this one is HORRIBLE! The first room I stayed in (Room 102) seemed nice at first...then I began to REALLY look around. The bathroom was disgusting. There was some kind of...

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Helpful?
Thank Erika J
BadalPTL, Front Office Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for staying with us we have addressed all your issues with the staff and we have tried to contact you as well.

Norfolk, Virginia
Reviewed July 8, 2016 via mobile

Stayed there with several friends in town to attend and hold dog shows over 4 July weekend. The customer service couldn't have been better and it is very pet friendly. Lobby area and area for free breakfast was comfortable and convenient. We ordered out one night and congregated there to eat as a group. Front desk employee opened up area...

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Helpful?
Thank DirTrans
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you we are glad you enjoyed your stay with us and hope to see you again.

San Jose, California
Reviewed July 7, 2016

We checked in at around mid-night. The sheets in the room were stained and smelt of smoke. They said there is no staff to help so moved us to another room and the bath tub has red mud like stains in it....by that time it was now 1:00am...we slept the night and then just checked out! Not worth it. There...

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Helpful?
Thank Ruby33020
BadalPTL, Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for staying with us , and we are truly sorry about you room issues we have address them with the correct department. and thank you for giving us your feed back.

Reviewed July 4, 2016

It was late a night and this was one of the last rooms, but the conditions were terrible. The room smelled like carpet cleaning likely to mask the smoking smell. The A/C turned on and the musty odor was absolutely terrible.

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Helpful?
Thank Jim S
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for staying with us, we are very sorry you experience the issue you mentioned and we have addressed these issues with the staff.

Evansville, Indiana
Reviewed May 18, 2016

Poorly Managed! This property seems to run a decent occupancy rate, however, every area of the hotel did not meet expectations. First, I was checked into a dirty occupied room. I understand this can happen but it was the response I received once I reported it to the front desk. The personnel at the desk was polite and sweet and...

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Helpful?
Thank jbethel11
BadalPTL, Front Office Manager at Holiday Inn Express Richmond Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again – HotelStaff (5/19/16)

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#7 of 15 in Sandston
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Holiday Inn Express Hotel in Richmond, VA near Richmond International Airport Come and relax with us at our prime Richmond, Virginia hotel near the Richmond International Airport. Our Richmond hotel is just one mile from the airport and offers easy access to major Richmond attractions and businesses alike. Your family will love staying at our comfortable Richmond hotel. Our hotel near the Richmond International Airport is located on Audubon Drive and offers convenient access to many Richmond attractions. The Edgar Allen Poe Museum, the Virginia State Capitol and the Science Museum of Virginia are within close proximity of our accommodations in Richmond, Virginia. Other nearby sights include the American Civil War Center and the Virginia Holocaust Museum. Business travelers can appreciate our convenient accommodations near the Richmond Airport. Our Richmond, VA hotel offers close proximity to area businesses such as Hewlett-Packard, Southern Graphics, Smurfit-Stone and Qimonda. In addition, we provide meeting space for up to 45 people, as well as business services with an available computer, fax machine, copier, printer and free high-speed, wired and wireless Internet access. While staying in Richmond, you can enjoy our amenities, which include a heated, indoor swimming pool, fitness center and a complimentary hot breakfast bar. Book your reservations now to take advantage of our great Richmond VA hotel rates. ... more   less 

Additional Information about Holiday Inn Express Richmond Airport

Address: 491 International Center Dr, Sandston, VA 23150-1336 (Formerly Wingate Inn - Richmond - Airport)
Location: United States > Virginia > Sandston
Price Range: $121 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Richmond Airport 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Express Richmond Airport Hotel Sandston
Holiday Inn Express Sandston
Sandston Holiday Inn
Holiday Inn Sandston
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Richmond Airport staff and other travelers.
5 questions
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taylorsville nc
over a year ago
Williamsburg, Virginia

See all questions (5)

Questions? Get answers from Holiday Inn Express Richmond Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't bother, go to one of the hotels next door!”
  • The walls even had mold on them.
  • This is one of  the filthy jets in the jacuzzi tub. Disgusting.
  • Moldy grout all around the tub.
 of 5 bubbles dr_D1030, Mar 24, 2016 | Read review
“Check the room out when you arrive and if you are missing anything you need. Call front desk.”
 of 5 bubbles Avi8tr, Feb 26, 2016 | Read review
“Get room facing parking lot - top floor”
 of 5 bubbles Tootsie20, Oct 2, 2015 | Read review
“Plenty of parking, swimming pool and early morning breakfast.”
 of 5 bubbles FredL757, Apr 23, 2015 | Read review
“Make sure you choose correct hotel. Holiday Inn and Holiday Inn Express are located next to each other. Front desk staff commented on how customers try to check into the wrong hotel.”
 of 5 bubbles tommygoss, Feb 4, 2015 | Read review
5 of 5
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