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Holiday Inn Express Hotel & Suites Salem

#4 of 14 Hotels in Salem
Certificate of Excellence
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991 Russell Drive, Salem, VA 24153
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267 Reviews from our TripAdvisor Community

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Showing 267: English reviews
Mount Pleasant, South Carolina
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed April 13, 2013

We hesitate to give Holiday Inn Express any bad reviews - actually, we don't run across many of them that deserve one because we love HI Express and stay at one whenever we travel because they are top notch and rightly priced. Having said that, we have made this HI Express a half way stop for us back and forth... More 

Helpful?
3 Thank happyinmountpleasant
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear happyinmountpleasant, Thank you for being a Priority Club Rewards Member and for leaving us a feedback. I am deeply sorry for the issues you experienced with the staff's service and problems encountered upon check in. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim... More 

Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

Everything was clean and fresh, breakfast was great, wifi was quick. Front desk 4/6 - 4/7 morning checkout, I forgot her name! Stephanie?? She was FANTASTIC! Made us feel welcome, was bright and smiling and engaging. Wish I ran into more like her while traveling! I am usually a Marriott girl, this hotel could change my mind. Thanks again!

Helpful?
Thank OnthegoVA
Pittsburgh, Pennsylvania
2 reviews
5 of 5 stars Reviewed February 26, 2013

janice is very good at what she does .she makes you feel right at home.she has the staff at tiptop shape.we have stayed here before and she and her staff are GREAT!!! she also moved breakfast up 1 hour to work with our work start time .coffee and cookies when finish working it doesn't get much better than that when... More 

Helpful?
Thank drillers
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Drillers, Thank you for telling us about your stay with us. We appreciate all of your feedback regarding your stay. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass your comments on to Janice. We value all of our staff members. Thank you so much for your time. We hope... More 

Virginia Beach, VA
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 18, 2013

Stayed at this hotel while taking may daughter to a function at Roanoke College - very close to campus. The greeting at the front desk was the extremely welcoming and efficient. The clerk gave us a welcome bag with bottled water and crackers - an unexpected and welcome gesture. The room was spotless and beds comfortable. The free breakfast was... More 

Helpful?
Thank Celtic4
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Celtic 4, Thank you for telling us about your recent trip. We are so glad that we could accommodate you and your daughter. We hope you enjoyed your time in Salem/Roanoke. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope you will stay with... More 

Bucks County, PA
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 16, 2013

Nice, clean hotel with very friendly front desk and cleaning staff. Convenient to I-81 - delicious hot and cold breakfast - high speed internet - fitness center and great cookies in the evening. Everything we expected and more.

Helpful?
Thank mygardenhome
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear mygardenhome, Thank you for telling us about your stay with us. We will pass all of your comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you for staying with us. We hope you will stay with us again in the future. Sincerely, Holiday Inn Express Salem More 

Annville, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

Exceptional, eclectic decor, very inviting, quality staff were very accomodating, helpful, & polite. Room are again, great decor, spacious & very clean, pillow top mattress a little thin though. breakfast above average. All Holiday inns are not created equal!

Helpful?
Thank Plumzz2
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Plumzz2, Thank you for telling us about your stay. We appreciate all of your feedback. We hope you enjoyed your stay in Salem. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass your feedback on to our staff. They always appreciate hearing when they are doing a good job. Thank... More 

Richmond, Virginia, United States
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 11, 2013

I spent one night at this Holiday Inn Express on a recent business trip. Convienently located just off exit 141 in Salem, Virginia, the hotel is a short drive to all of the Salem/Roanke area. The room was modern, clean and comfortable. The queen size bed was just about the right firmness that I need for a good nights sleep.... More 

Helpful?
Thank Gregory C
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Gregory C, Thank you for telling us about your stay with us. We are so glad that we could accommodate you during yoru business trip. Our business travelers are very important to us. We value your feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for staying with... More 

Lakeland, Florida
Level Contributor
97 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 29, 2012

No major change since my initial review. Very accommodating staff, nice rooms, good breakfast, and quiet. Can't ask for more. Area with restaurants and shopping is 5-10 minutes away depending on what you want.

Helpful?
Thank James R
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear James R, Thank you for telling us about your stay with us. We appreciate all of your comments. We will pass them on to our staff. We really appreciate our repeat guests. Thank you for choosing us again. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope you will consider us... More 

Silver Spring, Maryland
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 29, 2012

This was an OK hotel to stay. Goods: The hotel was in good shape, clean and well maintained. The location was convenient, close to highway and gas station. Free internet access was good. The views were beautiful. The cleaning staff was very friendly. Note: only the cleaning staff, not the front desk staff. When I checked in, she was clearly... More 

Helpful?
Thank MaxCat888
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear MaxCat888, Thank you for telling us about your stay with us. We appreciate all of your comments and concerns about the hotel. We will pass these comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you so much for your time. We strive as a hotel to provide a clean, safe,... More 

Charlotte, North Carolina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

This property is in love with color. (I'm okay with or without it.) It gives the hotel an "art-sie" feel. I guess it's the new IN thing? Not bad at all. The place looks fresh throughout. The breakfast fare was awesome! I did not expect this from HIE. Don't sleep on the fresh baked cookies in the evening. My room... More 

Helpful?
Thank TeamGuest
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review

Dear Guest, Thank you for telling us about your stay with us. We appreciate all of your feedback. We will pass these comments on to our staff. They always appreciate hearing when they are doing a good job. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We are so glad that we could... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Salem

Address: 991 Russell Drive, Salem, VA 24153
Location: United States > Virginia > Salem
Price Range: $104 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
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Also Known As:
Holiday Inn Express Hotel And Suites Salem
Hotel Style:
#4 Business Hotel in Salem
#4 Romantic Hotel in Salem
#4 Family Hotel in Salem
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