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Comfort Inn Smith Mountain Lake

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Comfort Inn Smith Mountain Lake
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54 Reviews from our TripAdvisor Community

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Showing 54: English reviews
Level Contributor
6 reviews
3 of 5 stars Reviewed 3 weeks ago

Older building. OK for overnight stay. Staff not very friendly but not rude either. Parking was easy. Clean room. Breakfast was typical but ok. Fairly good location, right off interstate. Not really much to say except typical cheap hotel.

Helpful?
Thank Vicky C
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for taking time to provide us feedback about your recent stay. But, it doesn't look like we "knocked your socks off" with our service, and that is really our goal. We apologize for not meeting your expectations. Our goal is that each guests receive friendly service, a clean and comfortable room, a great breakfast, and feel as if... More 

Kannapolis, North Carolina
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 2, 2016

Check in was quick and easy. Nice large king room. The room was clean and comfortable except the bathroom could use a little extra care. The skid strips in the bathtub were all moldy which was a turn off. The shower curtain is so long it just lays in the tub water. Liked the nice thick and large towel unlike... More 

Helpful?
Thank RaceGirl524
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

First, thank you for providing us feedback about your recent stay with us. I want to apologize for not meeting your expectations and your comments have been shared with our staff and corrections made to non-slip strips in the bathtub and shower curtains are being adjusted. We strive to provide each guest with a great stay and anything short of... More 

Blue Ridge, Virginia
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 24, 2016

We stayed in a king non smoking room. It was larger then we expected. Very clean with lots of towels and hot water. Bed was comfy but pillows were horrible. You should bring your own. The front desk check in clerk was not very friendly, almost to the point of being rude. If you can get past her, it is... More 

Helpful?
Thank Deb W
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

We're glad you were happy with the over-sized king room you stay in with us. And I'm glad it was clean and comfy for you. We work daily to develop our staff and professionalism. Our desk staff should be friendly and courteous at all times and we will make changes when a person cannot deliver that service. We're also glad... More 

Glenville, West Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 19, 2016

Clean and quiet. Big room at a competitive price. Trip to visit family, so didn't spent a great deal of time in the room, but I'll remember to book this for my next trip. Nothing bad to say about service, facility, or price.

Helpful?
Thank GolfWV
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

We hope your trip here to see family was a great one and we're glad you found our rooms comfortable, clean and a good value. We look forward to seeing you here again soon! More 

Cranesville, Pennsylvania
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 10, 2016

I work at a hotel in Pennsylvania so when I stay at a hotel I am looking for things good or bad. I look for good things I can take back and implement at our hotel. I also look for bad things to help the hotel I am staying at as a guest. This hotel completely blew me away! Their... More 

Helpful?
Thank SimplyVJC
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

I really enjoyed our conversation and thank you for the wonderful review. Our staff meets on a daily basis to discuss how we can better our service and our hotel in an effort to give our guests a great experience. Our goals are simple and straight forward. Clean rooms, comfortable beds, well maintained rooms, and a hearty breakfast, delivered by... More 

Sylvania, Ohio
2 reviews
1 of 5 stars Reviewed May 2, 2016

Got there about 9:30PM after a long day driving. The woman at the desk was very unfriendly, almost to the point of being rude. She gave us a room that had not been cleaned or bed made up from the last guest. When we went back to the desk she did give us a different room. Bed was clean, but... More 

Helpful?
Thank kkss314
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

I want to apologize for not meeting your expectations. After being on the road all day, the last thing you want is someone who is unfriendly checking you into our hotel. Staff development is crucial to our business and if one member of staff cannot deliver, we will make a change. I also apologize for the cleanliness of your room.... More 

Travelers are raving about these Rocky Mount hotels

Egg Harbor Township, New Jersey
1 review
1 of 5 stars Reviewed April 17, 2016

my family and i had 3 rooms for 3 nights- the rooms were not visited my housekeeping at all- had to go to the front desk for towels and trash bags to clean our own room- finally the 3rd night the front desk clerk changed the bedding because there was a 5 month old with us and he spit up... More 

Helpful?
Thank Judith H
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

I want to apologize for not meeting your expectations. It is our goal to provide each and every guest an excellent experience. It is our responsibility to have met your expectations in housekeeping and breakfast. Our staff should be friendly and professional and sensitive to your needs. We have shared your concerns with the entire staff, our corporate office and... More 

Hillsville, Virginia
1 review
5 of 5 stars Reviewed March 12, 2016

We were in town for a high school competition , we made our reservations with Jerry !!! He could not have been any easier or nicer to do business with !!! The room was great ... Jerry and his staff treated us so well !! The Lady who takes care of breakfast was also very sweet to us !!! We... More 

Helpful?
Thank 541scott
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

It is always a pleasure to hear from our guests. And we're so glad your experience was great! We pride ourselves on providing excellent service, clean rooms, and a great breakfast to all our guests. Our friendly and professional staff should provide you a warm welcome to our hotel delivered with a smile. And, when it's time to leave, we... More 

Fancy Gap, Virginia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 12, 2016

Had a nice stay at Comfort Inn Smith Mountain Lake. Jerry, the manager was very nice and accommodating. We were in town for a school competition and Jerry, along with his staff, took great care of us. The rooms were clean and the breakfast had lots of items to choose from. Also after driving several hours, it was nice to... More 

Helpful?
Thank Amy S
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

It is our goal and responsibility to make your stay a great experience. Thank you for providing us feedback about your recent visit with us. School athletic and academic competitions bring many people to our area and we partner with the local schools to provide accommodation to visiting teams and parents. We're proud of our community and honored that we... More 

Lexington, Kentucky
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 7, 2016

Well pleased for the money,in fact,have spent twice as much for same or less.One thing...the room heat/air actually worked correctly cycled on and off and didn't raise hell, running like most I have been around.Few maintenance issues ..commode didn't flush,had to hold handle down,and sink faucets was hooked up backwards ( room 102) . The lady taking care off breakfast... More 

Helpful?
Thank william p
Jerry R, General Manager at Comfort Inn Smith Mountain Lake, responded to this review

Thank you for allowing us to provide you accommodations while you were in the Rocky Mount area. We appreciate your feedback on the maintenance issues. They have been resolved and so have your issues with breakfast. Our goal is to provide each of our guests with a great stay, a good night's sleep, and hearty and healthy breakfast. I'm glad... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Comfort Inn Smith Mountain Lake

Address: 1730 N Main St., Rocky Mount, VA 24151
Location: United States > Virginia > Rocky Mount
Price Range: $76 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn Smith Mountain Lake 2*
Number of rooms: 61
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Also Known As:
Comfort Inn Smith Mountain Lake Hotel Rocky Mount
Comfort Inn Rocky Mount
Rocky Mount Comfort Inn
Comfort Inn Smith Mountain Lake Rocky Mount, Virginia
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