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MainStay Suites Airport

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#14 of 40 Hotels in Roanoke
Certificate of Excellence
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MainStay Suites Airport
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152 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Reviewed July 31, 2014

When we normally travel to Roanoke for sporting events we stay at one of the two adjacent properties. We decided to stay at this location due to some team members previous recommendation. The room was clean, neat and large. We were extremely pleased with Ms. Curtis (Front Desk) and her professionalism and attention to detail for all our needs. She...

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Helpful?
Thank Ileta S
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks so much for your review. Ms. Curtis is a great part of our family and we are fortunate to have her. I'm pleased you decided to give us a try while in town for sports. Roanoke stays hopping with various sporting events and tournaments, both youth and adult. We are a perfect fit for family travel with large rooms,...

Waynesboro, Virginia
Reviewed July 29, 2014

We are a family of 5. Our children are very active in Travel Sports. We ended up at the Main Stay Airport 6 years ago because one of the fathers on our team was familiar with the establishment due to his traveling for his place of employment. He had always been impressed and thought we as a team would enjoy...

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Helpful?
2Thank Chandelle H
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

WOW! I don't know where to begin in thanking you for the kind words not only of the hotel, but more importantly, of our beloved Ms. Curtis. She is a great member of our family and she does enjoy the people she gets to meet and talk with. I will pass along your comments to her. I'm pleased you mentioned...

blacksburg, va
Reviewed July 19, 2014

My fiancé and I stayed here the night before our flight to jamaica. Perhaps we had rose colored glasses but we loved this place! Curtis, at the front desk is a hoot! We seriously booked this place because it was cheapest without reviews of bugs and hookers and had free shuttle to the airport! We opened the door to a...

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Helpful?
3Thank adriann1973
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

First off, you went to Jamaica and didn't invite me???? Shame on you! I'm pleased we were able to begin your trip on a high note. Ms. Curtis is a ball of fire and we are blessed to have her as a part of our family. Thanks for your comments and for being our guest. We strive to take great...

Wayne, Pennsylvania
Reviewed June 26, 2014

My family (4 adults) stayed here while we were on vacation. We split room 401 which was perfect for our needs. It had 2 bedrooms and 2 bathrooms with a common kitchen and tv space so that both couples could have our privacy at night and getting ready in the morning while still sharing a common space. The pull love...

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Helpful?
1Thank KHtraveler16
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

I'm pleased you enjoyed your visit and liked the 2-bed room suite for your stay. It does work out well for larger families or couples traveling together. The pull-out sofa does need some work. Better yet, it needs replaced. I'll get right on that as it is quite uncomfortable. I hope you will visit us again and I would be...

Reviewed June 21, 2014 via mobile

Great stay. Hotel has been totally updated. Food was good. Bed was comfortable. Very clean. Kitchen was very handy to have.Near the mall and restaurants. Will stay here again when in the area. Good value.

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2Thank mamct
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks for your review. I'm pleased you enjoyed your stay and found the full kitchen to be helpful. We have a great location being at the largest shopping mall complex in this part of the state. There are plenty of things to do nearby for food, shopping, and relaxation. I hope you will visit us again soon. Please let me...

Reviewed May 14, 2014 via mobile

Convenient. Close to many things that you need while in the road. Lots of food, mall, and freeway access. Right across from the airport WITH a shuttle. Rooms have all you need. Plenty of room with the two room set up with kitchenette. Caution though...only 1 computer for use. NO business center. That's kind of behind the times, but the...

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Helpful?
Thank MatthewBlase
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks for your review. I'm pleased you enjoyed your stay and found our location to be ideal. We are right in the middle of it all, yet quiet enough for a good night's rest. I'm sorry if only having one lobby computer for guest use caused you an inconvenience. We actually find the lobby computer isn't used as much as...

Charlottesville, Virginia
Reviewed March 20, 2014

We stayed here this past week and were very impressed. The suite was roomy and very comfortable. The staff was, without exception, courteous and helpful. The breakfast, while the same each day, was very good, with the only exception being that the toaster springs were shot, and would not stay down on their own. Their little store does not stock...

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Helpful?
Thank Juan R
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks so much for your review. I'm pleased your stay was enjoyable and I will pass along the nice comments to the staff. I will replace the toaster in the breakfast area so it will work properly. I'm sorry you had that trouble. We are also in the process of adding additional cabinets and shelving in the convenience store area...

Charlotte, North Carolina
Reviewed March 17, 2014

We have visited this hotel numerous times and been very satisfied overall. The only problem is the sofa bed in the living room is much too low for comfortable seating - even for short people! We realize this furniture is also used by some guests for sleeping, but even that use seems a little too close to the floor. For...

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Helpful?
Thank Frank B
gmva342, General Manager at MainStay Suites Airport, responded to this review

Thanks for your review. In the future when you visit, please contact me and I will see there is an additional chair in your room for your relaxation. I am sorry the sofas are not to your liking, but I believe I can help with this additional chair. Please let me know in advance of your arrival or contact me...

Hokkaido, Japan
Reviewed March 17, 2014 via mobile

Satisfaction Breakfast was very good! Access from the airport also may Momentum of the water in the shower is good!

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Helpful?
Thank gumchop
gmva342, General Manager at MainStay Suites Airport, responded to this review

Thanks for your kind words. I am pleased you enjoyed your stay. If I can help with future reservations, please contact me at gm.va342@choicehotels.com or 540-527-3030. We look forward to seeing you again soon. Sincerely, Ed Wray General Manager

Earth
Reviewed December 8, 2013

Our room was very spacious and comfortable.There was also an equipped kitchen, but we didn't use it. Room was very well lighted, so was the bathroom - not common in hotels. The room was clean and quiet. The problems: The bottom inner part of bathroom's door was dirty. At breakfast there was a small selection of items. There was no...

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Helpful?
Thank AllKnowMother
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review

Thanks so much for your review. I am sorry we missed out of exceeding your expectations at the MainStay Suites Airport. Although your room seemed to be fine except for the bottom of the bathroom door, it appears we have improvement to do on our breakfast bar. I will take all of your comments into consideration and talk with the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Make yourself at home and stay longer for less at the pet-friendly MainStay Suites® Roanoke Airport in Roanoke, VA. We are conveniently located off of Interstates 81 and 581, less than two miles from the Roanoke Regional Airport and the Valley View Mall and close to the following popular attractions: Blue Ridge Parkway Dixie Caverns and Pottery Shop Mill Mountain Zoo Lewis-Gale Medical Center Field ballpark Spend time exploring the area, which offers a wide range of outdoor recreational activities like golfing, hiking, horseback riding, boating, fishing and swimming. A variety of restaurants, cocktail lounges and specialty shops are within walking distance. Our spacious suites will make your time with us enjoyable whether you’re here for days, weeks or even months. Each residential-style guest room includes fully-equipped kitchen facilities, sofa sleepers, flat-screen television, hair dryer and iron. Additional complimentary offerings include: Free continental breakfast Free premium cable television with movie channels Free airport transportation Free high-speed Internet access Corporate travelers will appreciate our on-site business center, public computer, access to copy and fax services and meeting facilities. Start or finish the day with a workout in our exercise room and spend time relaxing by practicing your swing on our on-site putting green. Our extended stay hotel has ample free parking that can accommodate most vehicles and features laundry facilities on the property that are available for use at your convenience. Book your stay today at the MainStay Suites in Roanoke, VA and enjoy all of the luxuries of home for as long as you like. ... more   less 

Additional Information about MainStay Suites Airport

Address: 5080 Valley View Blvd NW, Roanoke, VA 24012-2038
Location: United States > Virginia > Roanoke
Price Range: $97 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Airport 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke
Hotel Style:
#5 Romantic Hotel in Roanoke
#9 Business Hotel in Roanoke
#10 Family Hotel in Roanoke
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Questions & Answers

Here's what travelers have asked, with answers from MainStay Suites Airport staff and other travelers.
3 questions
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Lynchburg
6 months ago

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Questions? Get answers from MainStay Suites Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“loved the king suite”
 of 5 bubbles gjgatti1, Jun 9, 2016 | Read review
“Dont look for anywhere else to stay. You cannot fail to enjoy your stay here”
 of 5 bubbles 178difinbow, Mar 3, 2016 | Read review
“Any rooms overlooking the beautiful field and mountains.”
 of 5 bubbles MarineCorpsLyons, Feb 7, 2016 | Read review
“Back of hotel faces mountains”
 of 5 bubbles 960alfredc, Nov 16, 2015 | Read review
“The 1-bedroom suite is excellent and what we choose every time we travel.”
 of 5 bubbles 8xNanna, Aug 8, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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