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MainStay Suites Airport

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#14 of 39 Hotels in Roanoke
Certificate of Excellence
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MainStay Suites Airport
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147 Reviews from our TripAdvisor Community

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There are newer reviews for MainStay Suites Airport
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Showing 146: English reviews
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 22, 2015 via mobile

Hello John this Jonathan Nunnally from the RedSox I would like to say Thank You for all that you did for me and my fellow coaches I will never forget that! You will alway have my respect and your staff was great to all of us they were great! The house keeping did a great job and were awesome people... More 

Helpful?
Thank Jon N
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Coach, Thank you so much for your recent stay with us and for taking time to share your positive experience. We are glad you found us to be a nice place to stay. We will be sure to tell our staff how much you appreciated their great service. We hope you will tell all of your friends and family... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed September 12, 2015 via mobile

We were looking for a nice reasonable pet friendly hotel for a visit with family in Roanoke and came across Mainstay. The one bedroom suite with a full kitchen and small living area was perfect for us and our two dogs. We've already planning another trip!

Helpful?
Thank Wisemanls
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for your recent stay and taking time to share your positive feedback. We are glad you brought along your pet. Our full suites hotel with rooms about 50% larger than a standard hotel room gives everyone a little more room to spread out. This is a good thing for even a short or extended stay. With... More 

Dagsboro, Delaware
1 review
5 of 5 stars Reviewed August 21, 2015

After a horrible experience at the airport and being stranded in Roanoke we went to the Main Stay Suites in Roanoke with an assurance from the airline that we could get discounted rate based on a code they provided. When we got there the code was no longer being used by the hotel but they honored it anyway and we... More 

Helpful?
Thank Beverly R
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for taking time to share your positive experience. With our close proximity to the airport and distressed passenger rate, we are a great option for when you have travel issues. Glad you know now that our breakfast is included in the rate, the larger all suits hotels is a welcome surprise to many. Why... More 

Chesapeake, Virginia
1 review
5 of 5 stars Reviewed August 8, 2015

There was a misunderstanding about what room we wanted based on making the reservation on-line. When contacted, Amanda #2 and Katie, both at the front desk, did a marvelous job of correcting the misunderstanding at a time when the hotel was overbooked and it wasn't easy. We were extremely satisfied with their solution and will continue to use this hotel... More 

Helpful?
Thank 8xNanna
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for taking time to share your positive feedback. We are sorry that your reservation type you made online was not correct. This things happen from time to time and we are glad our staff did a "marvelous job" in correcting the error. Thanks also for telling us how great our breakfast is and we will note... More 

Myrtle Beach, South Carolina
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed August 3, 2015

Our rooms were great. We had two rooms. Everyone slept well on the very comfortable beds. The entire room was clean. We had no AC/heat problems. I'd stay here again and again. Great breakfast with the kids. Enjoyed our stay here. The boys loved the pool.

Helpful?
Thank Marg L
John D, Director of Sales at MainStay Suites Airport, responded to this review

Thank you so much for your stay with us and taking time to share your positive feedback. We are glad that both of your rooms were clean and that you found our beds to be comfortable. The main reason you stay at a hotel is to get some rest. We are glad you were able to do so. Glad you... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 30, 2015

First I must fully disclose before my review that I am a Hilton Honors customer. I chose this hotel more out of chance than anything else. I was in town for business and my trip coincided with a large softball tournament that was occurring across the Roanoke area. All the Hilton properties in the city (as well as just about... More 

Helpful?
Thank Mike L
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for taking time to share your great feedback. We often hear from other brand loyal folks who find our accommodations a great option. Choice also has a rewards program that you can earn points for free visits. We are glad you found us to be a good value. We will be sure to tell... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed July 8, 2015

I recently stayed here and the room i was given was having a bad day. The tv didnt work and the air conditioner wasnt working either. I called the front desk where i spoke to a very friendly lady named amanda#2 who told me they where booked up but asked me to g ive her a minute so she could... More 

Helpful?
Thank Swaven
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for your recent stay with us and for taking time to provide feedback. We always use this information to better serve our guest. We are very sorry you had an issue with your AC during your stay. We are very glad that the front desk clerk worked quickly to resolve the issue. A hotel is a... More 

Eldersburg, Maryland
1 review
5 of 5 stars Reviewed June 29, 2015

Third time we have stayed here. Great staff, excellent service, clean, well-appointed rooms. Good breakfast, many choices. Rooms are spacious and comfortable. No pool, but no big deal for us. We always have enjoyed our stays, and will definitely stay again.. Senor discount is a plus.

Helpful?
Thank Frank M
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for taking time to let us know your third visit was a positive experience and that your first two stays was as well. We always share with our staff when our guest says they are great and give excellent service. We are glad you found many options for breakfast; we always strive to have something healthy... More 

Virginia Beach, Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed June 22, 2015

Very nice sized rooms, friendly staff (especially Katie at the front desk and Mike who runs the shuttle van), nice breakfast, great location. Only suggestion we would make would be to take down some of the oh-so-dated wallpaper borders. We'll be back to stay again, though.

Helpful?
Thank MJ S
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for your recent stay with us and taking time to share your feedback. We always use our guest feedback to better the experience for the next guest stay. We are pleased you found our property to be clean and our staff friendly. Our staff takes great pride in their job and facility. Thanks for telling us... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 1, 2015

I gave this property 2 stars and I will explain both stars the best I can. The first star is simply because this property had a bed. I flew into Roanoke late and desperately needed a place to lay my head. The smell that greeted me when I walked out of the elevator on the second floor is another story.... More 

Helpful?
Thank Rebekah P
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for your recent stay and your feedback. We are very sorry about the issue on the second floor and I can assure you this is being addressed right away. We are a pet friendly hotel however we deep clean each room when pets leave and expect each pet owner to be responsible for their pet and... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Make yourself at home and stay longer for less at the pet-friendly MainStay Suites® Roanoke Airport in Roanoke, VA. We are conveniently located off of Interstates 81 and 581, less than two miles from the Roanoke Regional Airport and the Valley View Mall and close to the following popular attractions: Blue Ridge Parkway Dixie Caverns and Pottery Shop Mill Mountain Zoo Lewis-Gale Medical Center Field ballpark Spend time exploring the area, which offers a wide range of outdoor recreational activities like golfing, hiking, horseback riding, boating, fishing and swimming. A variety of restaurants, cocktail lounges and specialty shops are within walking distance. Our spacious suites will make your time with us enjoyable whether you’re here for days, weeks or even months. Each residential-style guest room includes fully-equipped kitchen facilities, sofa sleepers, flat-screen television, hair dryer and iron. Additional complimentary offerings include: Free continental breakfast Free premium cable television with movie channels Free airport transportation Free high-speed Internet access Corporate travelers will appreciate our on-site business center, public computer, access to copy and fax services and meeting facilities. Start or finish the day with a workout in our exercise room and spend time relaxing by practicing your swing on our on-site putting green. Our extended stay hotel has ample free parking that can accommodate most vehicles and features laundry facilities on the property that are available for use at your convenience. Book your stay today at the MainStay Suites in Roanoke, VA and enjoy all of the luxuries of home for as long as you like. ... more   less 

Additional Information about MainStay Suites Airport

Address: 5080 Valley View Blvd NW, Roanoke, VA 24012-2038
Location: United States > Virginia > Roanoke
Price Range: $117 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — MainStay Suites Airport 2*
Number of rooms: 77
Reservation Options:
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Also Known As:
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke
Hotel Style:
#5 Romantic Hotel in Roanoke
#9 Business Hotel in Roanoke
#10 Family Hotel in Roanoke
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