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MainStay Suites Airport

5080 Valley View Blvd NW, Roanoke, VA 24012-2038
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Guests1 room, 2 adults, 0 children
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Traveler (14)
Room & Suite (43)
Dining (6)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Make yourself at home and stay longer for less at the pet-friendly MainStay Suites® Roanoke Airport in Roanoke, VA. We are conveniently located off of Interstates 81 and 581, less than two miles from the Roanoke Regional Airport and the Valley View Mall and close to the following popular attractions: Blue Ridge Parkway Dixie Caverns and Pottery Shop Mill Mountain Zoo Lewis-Gale Medical Center Field ballpark Spend time exploring the area, which offers a wide range of outdoor recreational activities like golfing, hiking, horseback riding, boating, fishing and swimming. A variety of restaurants, cocktail lounges and specialty shops are within walking distance. Our spacious suites will make your time with us enjoyable whether you’re here for days, weeks or even months. Each residential-style guest room includes fully-equipped kitchen facilities, sofa sleepers, flat-screen television, hair dryer and iron. Additional complimentary offerings include: Free continental breakfast Free premium cable television with movie channels Free airport transportation Free high-speed Internet access Corporate travelers will appreciate our on-site business center, public computer, access to copy and fax services and meeting facilities. Start or finish the day with a workout in our exercise room and spend time relaxing by practicing your swing on our on-site putting green. Our extended stay hotel has ample free parking that can accommodate most vehicles and features laundry facilities on the property that are available for use at your convenience. Book your stay today at the MainStay Suites in Roanoke, VA and enjoy all of the luxuries of home for as long as you like.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Golf course
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Electric vehicle charging station
Parking
Free internet
Wifi
Public wifi
Internet
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Meeting rooms
Fax / photocopying
Baggage storage
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Air conditioning
Housekeeping
Kitchenette
Flatscreen TV
Safe
Microwave
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English
219Reviews6Q+A46Room tips
Traveler rating
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  • 8
Time of year
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Popular mentions
Love this place! The rooms are clean and staff is friendly. Jenny suggested many events taking place the week of my stay for some time to relax and wind down after work. She mentioned the local zoo and city of lights scenic view, which I did not have time to visit (but plan to take an extra trip for). Jenny was welcoming when I first arrived and happy to give directions as needed. The breakfast was fantastic as well and offered a variety each morning. I look forward to my next visit!!
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We were traveling with our two year old Labrador retriever and needed a hotel which accepted pets. My entire experience from calling the hotel directly for reservations until we packed our SUV and left was, in a word, outstanding. The staff were unfailingly pleasant and the accommodations were five star. We stayed in a suite with two spacious queen beds. The room was spotless and the house service was outstanding for two days. there was a fridge, cook surface, utensils, plates glasses etc.. Two large LED HDTV's and fast WiFi. And importantly our lab enjoyed his stay too. Be sure to leave a gratuity for the House Cleaning Staff, they earn it. Thank you MainStay.
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Since you value your coins do not temp yourself into confirming reservations at this this hotel in the Star City of the South. I don’t want to bore you but here are my TOP 4. REASONS WHY I GAVE IT A 👎🏽 1. Housekeeping would not for the life of me clean my room after numerous request 2. Upon entering there was a stench of mildew as if it had flooded the vestibule. 3. Anytime you call from your room don’t expect them to pick up. Reason is we passed by the front desk and they leave the phone off the hook assuming taking random smoke breaks. This is the 21st century and they still operate on one line. Get a Cisco or Avaya business phone. 4. You have to write a detailed analytical note for housekeeping because if not they will only rearrange what your room. 👎🏽
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Response from Bonnie B, General Manager at MainStay Suites Airport
Responded Jul 23, 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Our housekeeping staff is instructed not to enter rooms that have Do Not Disturb on the doors. We work very hard to give accommodating, friendly service, and a clean hotel for our guests every stay! We receive high marks from many guests for our cleanliness! We take this very seriously, and I have spoke to my executive housekeeper, to ensure we are checking tissues, toilet paper, paper towels, etc. in all of our stay over rooms. We are sorry that we let you down on this stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Bonnie Brown
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II have stayed at this property several times in the past when flying out of Roanoke. I checked in, only to discover that they no longer offer the park and fly option. Had they advertised this policy change on their website, I would have made other arrangements. This is a nice hotel with large rooms and a kitchen for the price. In addition to the change in policy about leaving a vehicle at the property, I was not greeted as an elite Choice member, nor offered the welcome gift which is standard at all Choice properties. So I cannot recommend this property, nor will I stay here again.
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Response from Bonnie B, General Manager at MainStay Suites Airport
Responded Jul 6, 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. On our website, under policies it does state "We don't offer "Park n Fly" rates" We share part of our parking lot with another hotel and risk upsetting current guests staying with us if we don't have parking spots for them. The airport which is minutes away offers a daily or extended stay rate for vehicles. I have used myself when traveling away from Roanoke. It is a very safe and secure location. I am sorry that we didn't greet you as an elite Choice member. We work very hard to give all of our guests accommodating, friendly service and to thank them for their brand loyalty. Kind regards, Bonnie Brown
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Room had plenty of towels has pot and pan with enough utensils. Microwave and toaster available as well. 2 burner stove and dishwasher with full size frig an added bonus. Property was clean and well kept. Laundry available for $1.00 per wash and dry Got breakfast with egg sausage gravy home fries available as well
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Review collected in partnership with Choice Hotels
Response from Bonnie B, General Manager at MainStay Suites Airport
Responded Jul 1, 2019
Thanks for your great review! We appreciate you telling others about our amenities! Word of mouth is the absolute best way to let folks know that we are a great place to stay! Come back and see us real soon!
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PRICE RANGE
$98 - $164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mainstay suites airport hotel roanoke, mainstay roanoke, mainstay suites roanoke
LOCATION
United StatesVirginiaRoanoke
NUMBER OF ROOMS
77
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