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Country Inn & Suites By Carlson, Roanoke

Expedia.com$85*
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Certificate of Excellence
05/07/2017 05/08/2017
1 room 2 adults 0 children
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Country Inn & Suites By Carlson, Roanoke
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618 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Roanoke
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Showing 611: English reviews
Reviewed July 27, 2016

There was nothing wrong with the "old" management. We've stayed here at least a dozen times, enjoyed the hot tub, breakfast, room etc...so now it's under "new" management, the hot tub was filled in with cement, the sofa in the room was dirty and torn, the carpet was filthy and there was ONE employee who was the receptionist, housekeeper and...

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank 723austinb
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed housekeeping with our team, and I assure you we are working diligently to ensure a similar situation does not...

Reviewed July 21, 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank margaretbA7230JI
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Madison, Alabama
Reviewed July 20, 2016

We stayed here on a recent trip passing through Roanoke. We have stayed at many Country Inn and Suites before so we had some confidence this would be up to their standard. I read the reviews about their remodeling but we found that not to be a big deal. The clerk, Mike, was a nice guy and very friendly. I...

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Helpful?
Thank ALA_Traveler52
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear CAROL, Thank you for taking the time to complete our guest satisfaction survey. I am thrilled to see that you enjoyed your time at the hotel! I have shared your compliments with Mike, and he was honored that you mentioned him by name. Thank you for giving me the opportunity to recognize him for a job well done! On...

Lewisvile, United States
Reviewed July 20, 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank KENNETH K
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Charlotte, North Carolina
Reviewed July 17, 2016

We arrived without a reservation and was given the last room. The rooms were spacious and clean but there was a horrendous smell that kept me up at night. It was a cross between wet dog and wet carpet. I wish we could have switched rooms becasue it was bad. They had a very strong smelling lotion in the bathroom...

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Helpful?
Thank Christine M
Zachary B, Assistant General Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear Christine M, Thank you for taking the time to complete our guest satisfaction survey. We deeply apologize for the concerns you shared about your experience at this hotel. We are currently undergoing renovations to the hotel and these improvement will resolve any concerns you have had with our hotel. So please give us another chance when the renovations are...

Lancaster, United States
Reviewed July 16, 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Elizabeth B
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Reviewed July 14, 2016

We frequently patronize this chain because the pricing is middle of the range and they never fail to provide a good stay. This property is easy off I-81 but not very close to Roanoke and many restaurants. There ia a Mexican restaurant just in front of the hotel, but if that isn't what you crave then you need to travel...

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Helpful?
1Thank carrollg2014
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

We are sorry, we are located 6 miles from the center of Roanoke and we have 45 restaurants located within a 3 mile radius, also we will address not recommending you any restaurants, we do partner with several restaurants to provide our guests with exceptional service. We hope you enjoyed our hotel and hope you have a great day!

North White Plains, New York
Reviewed July 14, 2016

I'm a big fan of country inn and suites, or at least I was a big fan of country inn and suites. My first time staying at country inn was in Huntersville NC. In NC I enjoyed their happy hour from 5-7 with wings, wine, etc. The sheets were doubled on the bottom and top of blanket and it was...

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Helpful?
Thank chubertus
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

We here at Country inn & Suites want to apologize for any inconvenience, we are currently going through renovations and the rooms have been damp due to moisture but we have fixed those issues, we have shampooed the carpets giving the hotel a great smell, we never want to loose a guest and we want to see you come back,...

Hazlet NJ
Reviewed July 13, 2016 via mobile

Hotel was exactly what I expected. Not fancy, not a hole in the wall. Great for a night stay on long road trip. Happy the pool was open late for the kids. Staff was friendly. Only comment is they advertise complimentary cookies and coffee avalible 24/7. No cookies available from my arrival (7pm) till the following morning. Would have been...

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Helpful?
Thank Bostonfan00
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Hi, Thank you for the 4 star review, We are sorry for not having the cookies available for you, we are supposed to have cookies available for our guests 24/7, We are going to address this, so sorry for any inconvenience this caused. We hope you come back and see us when you come back to our area, have a...

Winder, GA
Reviewed July 12, 2016 via mobile

We stayed here for one night. The staff was helpful. My son was sad that there were no cookies when we checked in, but the gentleman behind the counter quickly went to get one for him. The indoor pool was nice, but the hot tub had been filled in with cement, so alas, it is no longer there. The pool...

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Helpful?
Thank Edith_C
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Hey we hope you enjoyed your stay, also thanks for the 3 star review, we are currently going through renovations inside and out, we hope you come to see us again, we are supposed to have the cookies out when you arrive but we are glad out front desk was prepared and had you cookies at the ready! We here...

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Country Inn & Suites By Carlson, Roanoke

Address: 7860 Plantation Road, Roanoke, VA 24019
Location: United States > Virginia > Roanoke
Price Range: $83 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Roanoke 3*
Number of rooms: 77
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson, Roanoke
Country Inn & Suites By Carlson, Roanoke Hotel Roanoke
Country Inn Roanoke
Roanoke Country Inn
Hotel Style:
#4 Romantic Hotel in Roanoke
#4 Best Value Hotel in Roanoke
#5 Family Hotel in Roanoke
#11 Business Hotel in Roanoke
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Questions & Answers

Here's what travelers have asked, with answers from Country Inn & Suites By Carlson, Roanoke staff and other travelers.
10 questions
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8 months ago
Boone, North Carolina
9 months ago
Roanoke, Virginia
over a year ago
Rockville, Maryland
Norfolk, Virginia
over a year ago

See all questions (10)

Questions? Get answers from Country Inn & Suites By Carlson, Roanoke staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The front door is kind of small. Try to get something close to a side door of you have lots of luggage.”
  • Amazing modern sink room 112
samuelleach17, 4 days ago | Read review
“Ask for a room that faces the golf course. The view looked pretty. Our room faced the parking lot.”
722gingerd, 1 week ago | Read review
“Tip: This Country Inn is adjacent to a Hampton Inn.”
I583XYisabelm, 1 week ago | Read review
“Wait 'till the remodeling is done before staying there.”
DixieK658, 2 weeks ago | Read review
“Top floor furthest end from I81.”
Garyreflections, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$85* /night
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Prices are for 1 room, 2 adults
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