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Country Inn & Suites By Carlson, Roanoke

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Country Inn & Suites By Carlson, Roanoke
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465 Reviews from our TripAdvisor Community

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Showing 461: English reviews
2 of 5 stars Reviewed 3 days ago NEW

There was nothing wrong with the "old" management. We've stayed here at least a dozen times, enjoyed the hot tub, breakfast, room etc...so now it's under "new" management, the hot tub was filled in with cement, the sofa in the room was dirty and torn, the carpet was filthy and there was ONE employee who was the receptionist, housekeeper and... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank 723austinb
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed housekeeping with our team, and I assure you we are working diligently to ensure a similar situation does not... More 

Madison, Alabama
Level Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here on a recent trip passing through Roanoke. We have stayed at many Country Inn and Suites before so we had some confidence this would be up to their standard. I read the reviews about their remodeling but we found that not to be a big deal. The clerk, Mike, was a nice guy and very friendly. I... More 

Helpful?
Thank ALA_Traveler52
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear CAROL, Thank you for taking the time to complete our guest satisfaction survey. I am thrilled to see that you enjoyed your time at the hotel! I have shared your compliments with Mike, and he was honored that you mentioned him by name. Thank you for giving me the opportunity to recognize him for a job well done! On... More 

Charlotte, North Carolina
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived without a reservation and was given the last room. The rooms were spacious and clean but there was a horrendous smell that kept me up at night. It was a cross between wet dog and wet carpet. I wish we could have switched rooms becasue it was bad. They had a very strong smelling lotion in the bathroom... More 

Helpful?
Thank Christine M
Zachary B, Assistant General Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear Christine M, Thank you for taking the time to complete our guest satisfaction survey. We deeply apologize for the concerns you shared about your experience at this hotel. We are currently undergoing renovations to the hotel and these improvement will resolve any concerns you have had with our hotel. So please give us another chance when the renovations are... More 

Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We frequently patronize this chain because the pricing is middle of the range and they never fail to provide a good stay. This property is easy off I-81 but not very close to Roanoke and many restaurants. There ia a Mexican restaurant just in front of the hotel, but if that isn't what you crave then you need to travel... More 

Helpful?
1 Thank carrollg2014
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

We are sorry, we are located 6 miles from the center of Roanoke and we have 45 restaurants located within a 3 mile radius, also we will address not recommending you any restaurants, we do partner with several restaurants to provide our guests with exceptional service. We hope you enjoyed our hotel and hope you have a great day! More 

North White Plains, New York
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I'm a big fan of country inn and suites, or at least I was a big fan of country inn and suites. My first time staying at country inn was in Huntersville NC. In NC I enjoyed their happy hour from 5-7 with wings, wine, etc. The sheets were doubled on the bottom and top of blanket and it was... More 

Helpful?
Thank chubertus
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

We here at Country inn & Suites want to apologize for any inconvenience, we are currently going through renovations and the rooms have been damp due to moisture but we have fixed those issues, we have shampooed the carpets giving the hotel a great smell, we never want to loose a guest and we want to see you come back,... More 

Hazlet NJ
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Hotel was exactly what I expected. Not fancy, not a hole in the wall. Great for a night stay on long road trip. Happy the pool was open late for the kids. Staff was friendly. Only comment is they advertise complimentary cookies and coffee avalible 24/7. No cookies available from my arrival (7pm) till the following morning. Would have been... More 

Helpful?
Thank Bostonfan00
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Hi, Thank you for the 4 star review, We are sorry for not having the cookies available for you, we are supposed to have cookies available for our guests 24/7, We are going to address this, so sorry for any inconvenience this caused. We hope you come back and see us when you come back to our area, have a... More 

Winder, GA
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for one night. The staff was helpful. My son was sad that there were no cookies when we checked in, but the gentleman behind the counter quickly went to get one for him. The indoor pool was nice, but the hot tub had been filled in with cement, so alas, it is no longer there. The pool... More 

Helpful?
Thank Edith_C
Zachary B, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Hey we hope you enjoyed your stay, also thanks for the 3 star review, we are currently going through renovations inside and out, we hope you come to see us again, we are supposed to have the cookies out when you arrive but we are glad out front desk was prepared and had you cookies at the ready! We here... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Country Inn & Suites By Carlson, Roanoke

Address: 7860 Plantation Rd, Roanoke, VA 24019-1610
Location: United States > Virginia > Roanoke
Price Range: $80 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Roanoke 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Roanoke Hotel Roanoke
Country Inn And Suites By Carlson, Roanoke
Country Inn Roanoke
Roanoke Country Inn
Hotel Style:
#4 Romantic Hotel in Roanoke
#5 Family Hotel in Roanoke
#11 Business Hotel in Roanoke
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