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Country Inn & Suites By Carlson, Roanoke

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7860 Plantation Road, Roanoke, VA 24019
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1 room 1 adult
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Country Inn & Suites By Carlson, Roanoke
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375 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I chose this hotel for the indoor pool. I brought my little boy and his 2 cousins for a small weekend getaway to swim and visit the area. Very disappointed in the pool. The water temperature is FREEZING. The kids were shivering and teeth chattering. We could not enjoy our time. The sign says 79 degrees but there is absolutely... More 

Helpful?
Thank leannmichele
Phoenixville, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The front desk personnel were great-gracious, professional, informative. My room was nice, quiet, clean. As I was just passing through the area, my short stay was perfect. The breakfast selections were okay- I was impressed that china coffee cups were offered and not the typical styrofoam cups that fill pour landfills. Hats off to you, Country Inn and Suites.

Helpful?
Thank Dixie375
Veronica R, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear Dixie375, Thank you so much for taking the time to respond to our survey. I am so elated that you enjoyed your stay here with us. Its always a pleasure to know that your guest are just as comfortable here as they are in their own home. I will definitely pass on my front desk staff how much they... More 

Waxhaw, North Carolina
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beats the two other chain hotels in the area for cost and cleanliness. Pleasant and helpful staff. Quiet. Decent breakfast selections. We would select this property again if traveling through Roanoke. Convenient to I-81.

Helpful?
Thank Robert S
Veronica R, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear Robert S, Thank you so much for taking the time to respond to our survey. We are so elated to hear that your time spent here was that of excellence. We hope that you do stop in to spend more time with us if you are ever in our area of Roanoke again, and don't forget to say hello!... More 

Malverne, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We drive from PA to FLA 2 -3 times a year and usually stay in the Super 8 Denville. Decided to pay up for this place, big mistake. Property is nothing special but boy can you hear the phone in the other rooms ring, refrigerator running all night, showers and toilets flush in other rooms and oh yeah the ventilation... More 

Helpful?
Thank Thomas P
CarlsonRezidor, Customer Care at Country Inn & Suites By Carlson, Roanoke, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay and little sleep. We are glad you were able to change rooms to get some sleep. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More 

Asheville, North Carolina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed here for two nights during the Home and Garden show at the Berglund Center where we were selling our Vermont Maple Syrup. We travel frequently and typically find Country Inn a great value and clean! This hotel lived up to our past experience with other Country Inns. We had to ship some packages before the show and the... More 

Helpful?
Thank margaret d
Veronica R, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear Margaret D, Thank you for taking the time to complete our guest satisfaction survey. We apologize about your issues you had with the heating system as well as the lighting and I want you to know that your concerns will not go unheard. I will pass this information off to the appropriate department for review. However, we are thrilled... More 

Andover, New Jersey
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 4, 2016

We stayed at this hotel on on long drive to and from Florida. It is very easy on/off to route 81. We usually stay at Country Inn & Suites if possible. Our expectations of a clean hotel were met. No issues with the room. We did not use the pool. Breakfast was good. On our drive down to FL, we... More 

Helpful?
Thank dfett
Veronica R, Front Office Manager at Country Inn & Suites By Carlson, Roanoke, responded to this review

Dear dfett, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!... More 

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