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Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
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634 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Roanoke Hotel and Conference Center
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Showing 631: English reviews
atlanta, ga
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed July 17, 2014

The air conditioning system was very noisy. Air Cond. can be controlled by thermostat on wall but no matter what temperature you set it at the air blowing into the room was quite cold. It made a loud noise. The room was large and nicely appointed. Bedding was very nice and always clean. Bed was very comfortable. Bathroom was small... More 

Helpful?
Thank aug30
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear aug30, thank you for your comments regarding your recent visit with us. I am sorry to hear about the issues you encountered with our air conditioning system; we have taken steps to address that issue. I am glad to hear that your overall visit was enjoyable and we look forward to having you back soon. With kind regards, More 

Level Contributor
298 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed July 15, 2014 via mobile

Stay here often! Express deal I get everytime! High floors are in the trees. Literally the balcony almost touches tree! Close to mall and all things good to eat. Shulas is great dining also! Will stay here each time. 2 pools and rooms are large. Bathrooms are small but who needs 2 people in the bathroom anyway!

Helpful?
Thank BIZWITHCACHING
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Matthew B, Thank you for the nice review of our hotel. We are pleased you enjoyed your stay and dining at Shula's 347 grill. We look forward to seeing you again soon. With kind regards, More 

Victoria, Texas, United States
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 15, 2014

I needed a dog friendly hotel somewhere in Virginia for our annual road trip to Maine. This Sheraton fit the bill. The price was a bit higher than I expected, but was not totally out of line with the area. The facility itself is clean, but a bit dated. The room was comfortable and the furnishings new. But the update... More 

Helpful?
Thank Todd V
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Todd V, Thank you for your recent review and the stop over on your way to my home state. We apologize for any noise issues and have shared your comments with our team. We look forward to seeing you again soon, With kinds regards, More 

Taunton Ma
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 10, 2014

We just returned from a two night stay in the B Tower . The beds were very comfortable . Very quiet even though the hotel was booked solid. Everything went well, only complaint is the bathroom was a little small. The room was very modern and a pleasure to stay in!

Helpful?
Thank Omydarlen
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Omydarlen, Thank you for the great review of our hotel! We are pleased to hear you had a nice quiet enjoyable weekend. We hope to see you again on your next visit to the Roanoke area. With kind regards, More 

Midlothian, Virginia
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 457 helpful votes
4 of 5 stars Reviewed July 8, 2014

My wife and I were looking to get out of town and after looking at options we decided to visit Roanoke Virginia. After researching all the on-line hotel search engines we decided on the Sheraton in Roanoke, arriving on a Friday and departing on Sunday. Entering the hotel we were greeted with a smile and given all the pertinent information... More 

Helpful?
15 Thank K A
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear KA, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and your getaway weekend. We hope to see you again very soon. With kind regards, More 

Tazewell, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 8, 2014

We are in the process of moving to Ronaoke so we have been staying at the Sheraton waiting for our home to be completed. We have had good nights and bad nights, but the good outweigh the bad. Angelique Craig the front desk supervisor is amazing. She has helped with every issue we had. The worst night was when a... More 

Helpful?
Thank Jamie C
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Jamie C, Thank you for your nice review and welcome to Roanoke. We were pleased to hear Angelique took great care of you, she is a wonderful member of the team. Good luck in Roanoke, it is a great area. With kind regards, More 

Coffs Harbour
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 7, 2014 via mobile

We stayed here for 3 nights, we are from Australia and it was a lovely hotel with very comfortable beds and pillows and a great starbucks bar inside. They also have starbucks coffee to brew in the rooms. The shuttle driver "mike" was the loveliest person I've met since traveling and we were honored to meet him. He is an... More 

Helpful?
1 Thank Nataliesharp
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Nataliesharp, Thank you for your feedback and the great comments about Mike, we are proud he is a part of our team. Sheraton is proud to be pet friendly but we do apologize for the noise. We hope you will give us another opportunity the next time you visit the Roanoke area. With kind regards, More 

Level Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed July 7, 2014 via mobile

Rooms are nice, bathrooms small as door opens an inch from toilet. Customer service a little lacking- requested coffee and never received that day, had to call again the next day. Whirlpool was also very dirty. Otherwise it was a great stay and we would stay again as we just loved Roanoke.

Helpful?
Thank NettieWrldTrvlr
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear NettieWrldTrvlr, Thank you for your recent comments as we continue to look at ways to improve our service. We sincerely hope you return the next time you are in town so we may better demonstrate our commitment to your comfort and satisfaction. With kind regards, More 

Birmingham, Alabama
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 6, 2014

My girlfriend and I stayed here for a night stopover on a road trip. I'm an SPG gold member. Given a major change in our plans, we were hoping to push up our stay one day (weekday to weekday) despite paying a non-refundable price. I had booked over the phone and the rate offered to me (cash) was not described... More 

Helpful?
1 Thank rbrychckn
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Rbrychckn, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have shared your comments with our team... More 

Chattanooga, Tennessee
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 3, 2014

We stayed one night and found the room to be very nice and spacious but the bathroom was small. The door opened right onto the front of the toilet which with 2 adults and 1 child sharing the room made it challenging. Very nice lobby and pool areas as well have convenient business center.

Helpful?
Thank Jeanne E
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Jeanne E, Thank you for the nice comment and the review of our hotel. We are pleased you enjoyed your visit with us. We look forward to seeing you again soon. With kind regards, More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 

Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Rd NW, Roanoke, VA 24017-1941
Location: United States > Virginia > Roanoke
Price Range: $121 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Sheraton Roanoke Hotel Roanoke
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
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