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Sheraton Roanoke Hotel and Conference Center

Cancelon$106*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
$109*
$106*
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$109*
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Sheraton Roanoke Hotel and Conference Center
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737 Reviews from our TripAdvisor Community

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VA
Reviewed 2 days ago NEW

Good staff easy check in Larger hotel so feels very crowded Balconies are useless concrete so you can not see out of them & no room to sit down Clean Room Feels dated but serves the purpose is not close to town but is handy for Interstate

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Helpful?
Thank BULANGUERO
Spotsylvania
Reviewed 2 days ago NEW

Very convenient. Close to mall. Stayed there for a military event. Bought bagels one morning to bring to event. Bagels were stale and wound up throwing them out. Outdoor sitting area by pool needs work.

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Helpful?
Thank cp22553
Roanoke, Virginia
Reviewed 4 days ago NEWvia mobile

Clearly an older hotel that had seen some updates. Likely ready for a facelift soon. I'm a weekly traveler and have stayed here a few times in the past. Had to switch hotels when I saw another traveler bring their dog into the club room on the 5th floor. Thought pets were limited to 1st floor, but was informed they...

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Helpful?
Thank yana003
Onancock, Virginia
Reviewed 1 week ago

In the last month we stayed at this property twice. We found that the property had very good employees who were very helpful in most cases. Other then that we would not stay there again. First there are only 4 luggage carriers for the whole property. Also as you enter the room the first thing that you notice is that...

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Helpful?
Thank Joe V
Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Joe V, I am so very sorry to learn you had an unhappy experience while staying at our hotel. We really pride ourselves on delivering a memorable hotel experience for our guests. Unfortunately, we have fallen short of our goal during your recent stay. I do regret this. We have shared your feedback with the appropriate hotel teams to...

Cary, North Carolina
Reviewed 2 weeks ago via mobile

We stayed here for the Kimoyo Cup Soccer Tournament. Location was excellent for proximity to the soccer fields. Hotel is very large and great for groups . We had our dog along too and had a 1sr floor room with perfect access to the outdoor courtyard. All of the staff were very accommodating and friendly. Room was clean and large....

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Helpful?
Thank Becca S
Fairview
Reviewed 2 weeks ago

While the staff at every corner seemed to go out of their way to make sure we had what we needed and were very friendly, the property itself is aged and dingy. Carpets had large stains, walls are bumped and banged, marked and dirty, tubs are chipped, and shelves in refrigerators broken. Even carpets in hallways are wrinkled up to...

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Helpful?
1Thank Mindy R
Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Mindy R, I am very sorry to learn we failed to impress you during your recent stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel teams to ensure that this was...

Richmond, Virginia
Reviewed 2 weeks ago

The hotel is good (nothing spectacular), but it is located in a quiet area, at the same time, not too far from the major highways. I was there for a conference, and was only there to sleep for the night. I therefore didn't use any of the facilities they offer.

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Helpful?
Thank mazharanik
Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference Center, responded to this review

Good morning mazharanik, I am very sorry to learn your recent stay with us at the Sheraton Roanoke failed to impress you. Hopefully you'll allow us the opportunity to "wow" you on a future stay to the Roanoke area. Thank you for your candid feedback. I really do appreciate that you took the time to let us know about your...

Powhatan, VA
Reviewed 3 weeks ago

The staff at this location were on point! Literally every staff member we came into contact with made our experience better. We especially enjoyed our time with the shuttle driver Xzavier Fox. His professionalism and love for his job made our night, as he took us to the Berglund center for the Chris Stapleton concert, and even picked us up...

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Helpful?
1Thank Lauren G
Reviewed 4 weeks ago via mobile

Hotel was easy to find, lobby was pretty, staff was friendly (although he did make fun of our accent after stating he was from the same area) and the view of the mountains from our room on the top floor was amazing. But that's where the good things end. The hallways and the room itself are in desperate need of...

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Helpful?
1Thank Nicole D
Natalie M, Guest Services Supervisor at Sheraton Roanoke Hotel and Conference Center, responded to this review

Good morning Nicole D, I am very sorry to learn we let your recent stay with us was a disappointment. I have shared your concerns with the management team here and we are committed to correcting the issues you've detailed. Thank you for your kind remarks regarding our staff. I'm happy you enjoyed a good view from your room. Thank...

Roanoke, Virginia
Reviewed April 12, 2017

I travel tons and my stop over in this hotel was absolutely the best- Shuttle driver/ conscierge- Xanier Lafayette Fox went far to help me- return a rental car a day early, find a gas station, heped me with my bags, and resolve my problems with using the hotel printer- got me access to the concierge lounge to print my...

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Helpful?
1Thank corsair2017
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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Concierge
Official Description (provided by the hotel)
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 

Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Rd NW, Roanoke, VA 24017-1941
Location: United States > Virginia > Roanoke
Price Range: $123 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Sheraton Roanoke Hotel Roanoke
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Roanoke Hotel and Conference Center staff and other travelers.
5 questions
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Central
9 months ago
Lawrenceburg, Tennessee
over a year ago

See all questions (5)

Questions? Get answers from Sheraton Roanoke Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go somewhere else”
57joev, 1 week ago | Read review
“there is tower A and B, just be aware of which when going up to your room in the elevator”
S688QQlaureng, 3 weeks ago | Read review
“fantastic quiet rooms overlooking gardens & pool”
corsair2017, Apr 12, 2017 | Read review
“Stay somewhere else!”
ForrestB233, Feb 27, 2017 | Read review
“If you have Club Room access, you may want to ask to be in the B Tower.”
OjeMa, Jan 8, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Cancelon
$106* /night
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Prices are for 1 room, 2 adults
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