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Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
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652 Reviews from our TripAdvisor Community

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Showing 648: English reviews
New Milford, Connecticut
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

We got a good deal here through groupon, or so we thought. The Lobby was clean and the fitness center was very nice. Walking by to our rooms the pool seemed to have a green tint. We were disappointed entering our rooms. Carpet was badly stained and the chair peeling very bad. Wife refused to handle hairdryer. It was filthy.... More 

Helpful?
Thank maoscar_92
Level Contributor
5 reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel was such a disappointment. I should have listened to the recent reviews that tried to warn me not to stay here but I didn't see those until after I had already booked the room. As soon as you walk into the hotel lobby you can see that it needs a major update. It's past just the "outdated look",... More 

Helpful?
Thank Candace L
Charlotte, North Carolina
Level Contributor
71 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I have stayed at this property many times over the years. It is my go to hotel, when visiting in Roanoke. The hotel is very centrally located. Easy access on and off the interstate. Minutes from downtown and also plenty of shopping and restaurant, as well as, the airport. They have a nice Shula's steakhouse on premises, as well as,... More 

Helpful?
Thank Lv2CtheWorld
King of Prussia, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Nice place. We had some issues with the room and the staff were awesome and took care of us immediately. They are upgrading the rooms my in laws had the room next to us and it was perfect while ours was a little rough with some spots on the carpet but we were fine with that. The issue we had... More 

Helpful?
Thank Dan L
Simpsonville, South Carolina, United States
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Rarely (actually never) do I give one or two "star" rating. I travel quite a bit and realize that everyone needs an opportunity to correct an error. I was also certainly adjusting my expectations for a quick one night stay at less than $100. I would not suggest booking at this location even based upon price. 1. Check in was... More 

Helpful?
Thank Lisa H
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

We thought we were getting a great deal on a 3 1/2 star hotel, but were very disappointed. The room did not feel clean...the carpet was gross and you could see something had been sprayed across the bathroom door. The armchair in the room was shredded. When my wife told the front desk that this was not what we'd expect... More 

Helpful?
Thank Derek B
Middletown, Ohio
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The Sheraton is known for class and this one is no exception. The hotel offers no breakfast but one of the nicest exercise rooms we've seen. A nice indoor pool with hot tube, also an outside pool. (which is a little warmer than inside) the hotel is very classy. Our room was very clean and beds were very comfortable. The... More 

Helpful?
Thank Michael T
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Michael T, Thank for your recent comments, we are pleased you enjoyed your stay with us. As a full service Sheraton we do not include breakfast in the rate, but we do have Pi Kitchen available for our guests that offers a full breakfast buffet with a cook to order omelet station or a la carte ordering off a... More 

Level Contributor
76 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Got a great price on what I thought was a good hotel. I was incredibly noisy with several reunions going on. The lack of anything resembling sound proofing was apparent as we could unfortunately hear everything in the hallways and through the lock off next door. Went for a relaxing weekend and ended up getting no sleep. I love the... More 

Helpful?
Thank Timothy f
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear Timothy f, Thank you for your comments about your recent stay. We apologize that we did not meet your expectation, we appreciate your input and will utilize your comments as we constantly look for new ways to improve our guests' experience. With Kind Regards, More 

Asheville
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Disclaimer: This TripAdvisor rating moved from 1-Terrible, to 2-Fair, to a final 3-Average due to room rate reductions and food comps. The squeaky wheel got the oil so to say. But we would rather not have rolled in on squeaky wheels to begin with. Here are the sad facts: The A/C in the lobby is still broke. We arrived at... More 

Helpful?
1 Thank filamino
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear filamino, Thank you for taking the time to share feedback on your recent stay with us. We sincerely hope you return the next time you are in town so we may better demonstrate our commitment to your comfort and satisfaction. With Kind Regards, More 

Mount Airy, Maryland
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This Sheraton shows its age and not gracefully. The carpeting is stained and very bad colors. The Pi Restaurant, where we ate breakfast, we just ok...nothing special. The hallways smell and are hot. The best thing about the hotel are the employees - they are all extremely sweet and caring.

Helpful?
Thank 810Peter
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review

Dear 810Peter, Thank you for taking the time to share your feedback. While I wish you had a better experience, we do have plans underway for hotel improvements, although they take longer than we'd like. We work hard to deliver an exceptional guest experience, so am pleased to hear that our staff took great care of you. With Kind Regards, More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 

Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Rd NW, Roanoke, VA 24017-1941
Location: United States > Virginia > Roanoke
Price Range: $88 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Sheraton Roanoke Hotel Roanoke
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
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