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Extended Stay America - Roanoke - Airport

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Traveler (1)
Room & Suite (8)
Dining (2)
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Overview
  • Excellent18%
  • Very good12%
  • Average12%
  • Poor40%
  • Terrible18%
Mar 21, 2018
“If you need to cook this is your place.”
Mar 12, 2018
“The good, the bad, and the ugly at Extended Stay America”
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair access
Self-Serve Laundry
2 Star Hotel
All hotel details
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Reviews (16)
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1 - 5 of 16 reviews
Reviewed March 21, 2018

The cleanliness was amazing. We got this room because it has a kitchenette so with my specific diet I had to cook every night. So that is superb. But the showers heater was broken so that was terrible.More

Review collected in partnership with Extended Stay
Thank Salldredge1
Response from 00esa, Manager at Extended Stay America - Roanoke - AirportResponded March 22, 2018

Sall, thank you taking the time to review about your stay at our hotel. It's nice to know you both enjoyed your well maintained suite and fully equipped kitchen. However, we are sorry for the inconvenience you had with the shower heater. We have discussed...More

Reviewed March 12, 2018

Location. The Good: Only a few minutes from the airport, very convenient to the highway, close to shopping and entertainment. The Bad: Sound insulation is inadequate to mask the noise from the highway; turning on the fan on the AC unit helps, but you still...More

Thank Coliman
Response from 00esa, Manager at Extended Stay America - Roanoke - AirportResponded March 13, 2018

Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what...More

Reviewed March 11, 2018 via mobile

My fiancé and I travel to Roanoke a lot for wedding-related stuff, and I used to live in Roanoke, so had long been aware of the Extended Stay, but never stayed until this past weekend. We needed a room for one night, and unfortunately our...More

Thank hollins1984
Response from 00esa, Manager at Extended Stay America - Roanoke - AirportResponded March 12, 2018

Thank you for staying at our hotel. We are happy to know the service offered by our staff was satisfactory for your needs and that you had an overall nice stay. However, we are sorry we missed meeting your expectations and regret the inconvenience caused....More

Reviewed January 6, 2018 via mobile

I am giving 1 star for nice staff that was welcoming and helpful. Other than this if you are staying for just one night you might be ok . You get what you are paying for. It is cheap. I stayed there for a couple...More

Thank Kate S
Response from 00esa, Manager at Extended Stay America - Roanoke - AirportResponded January 8, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed January 2, 2018

room reeked of cigarettes every time heater start blowing, no breakfast or free coffee, loudmouth residents arguing stomping around till early morning right outside my door, reserved upper level room but was given one under stairs on ground floor and couldn't switch, people coming and...More

Thank jk895190
Response from 00esa, Manager at Extended Stay America - Roanoke - AirportResponded January 3, 2018

Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$63 - $100 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
$63 - $100 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveler (1)
Room & Suite (8)
Dining (2)
Questions & Answers
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Room Tips
"Request a room on the backside of the building."
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"pay a little more, pick a nicer area to stay"
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"My end room had windows with wonderful sunlight"
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"Odd numbered rooms in back save you from highway traffic noise"
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