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Extended Stay America - Washington, D.C. - Reston

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Extended Stay America - Washington, D.C. - Reston
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228 Reviews from our TripAdvisor Community

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Showing 223: English reviews
Fairfield Bay
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

No frills in this place. Room was small, old and had a distinct odor. Staff was friendly, but really didn't do anything. No maid service in your room. Location good for George Mason. "Breakfast" was a few pieces of fruit, granola bars and coffee! Would not stay again.

Helpful?
Thank par521
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our friendly staff and our location during your stay. Still, I apologize for the issues you had with the odor of your room and our grab-and-go breakfast. Your comments will be useful as we continue to improve our... More 

Orlando, Florida
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I know I wasn't expecting much but mold in the shower curtain, hair on the sheets, and the girl at the check out desk was not very smart. I knew more about here billing and computer system than she did. The gentleman who checked me in was very kind and helpful (I think it was Ronald?), but the rest of... More 

Helpful?
Thank michellej1171
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

Hertford, North Carolina, United States
Level Contributor
136 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We had stayed at this location when it was under different ownership, and it was okay. I had hoped the facility would be the same, or possibly improved. The room was clean and serviceable, as was the bathroom. However, the room was located in a corner and felt very cave-like, as the only window faced a wall. There was a... More 

Helpful?
Thank Sheryl C
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for taking the time to tell us about your experience. We were disappointed to hear your stay was not a positive one due to the lack of communication on how our supplies system works. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to... More 

Fort Myers, Florida
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 10, 2016

When I first got to the area, there were some issues with my room. The manager of the hotel did not hesitate to move me to another room that was nicer than the original. Any time I had a question or issue, the staff made sure to address my concerns. Special kudos go out to Kiki and Gordon for the... More 

Helpful?
Thank Steve T
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you so much for posting a review of our property. It’s great to read that our staff provided you with exceptional customer service and quickly resolved any issue! I will be sure to share your comments with the entire team. Thank you again for your kind words. The staff and I would love to provide you with another comfortable... More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 4, 2016 via mobile

Went here quite some time back but had an extremely pleasant stay. The staff is so courteous and helpful. The view is excellent. Easy access to restaurant right outside. Target store is nearby . not very far from the bus station for those who like to use public transport. All u need is like within 2 miles. The places gets... More 

Helpful?
Thank manish k
Boston
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 27, 2016

The room is clean and satisfactory. The outside areas around the rooms leaves a lot to be desired (e.g., trash discarded on the walks through the passageways, etc.), but I suspect it's because they don't have the staff to maintain it. It appears that this is a small-business franchise (possibly family owned?) and the front staff are very friendly and... More 

Helpful?
Thank mishuma
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you for posting a review of our property. We appreciate you letting us know about the cleanliness issues you experienced. I will work with our staff to make sure we are frequently walking our property. We are sorry for these issues, but are glad to read that you had a positive stay overall. I truly appreciate your comments regarding... More 

Asheville, North Carolina
Level Contributor
88 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed April 25, 2016

Check in took 10 minutes altho there was no one ahead of me. The room with a kitchenette had no plates, silver, etc. The lights weren't plugged in. While Internet is free, to get the "better" internet it was extra. The bed cove had a cigarette burn in it. It just felt yucky. The people at the front desk were... More 

Helpful?
Thank Jake B
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed that your experience was not to our company’s high standards. Please accept my apology. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional fee. To prevent this from happening again, we are... More 

Herndon
1 review
5 of 5 stars Reviewed April 17, 2016 via mobile

Exellent hotel, front desk is always smiling with a great attitude. The hotel is located at a very nice area with a lot of options for shopping, restaurants, metro station to D.C. The Manager of this hotel Adam, has been so accommodating to us and overall with a great attitude. Most Managers of my experience staying at hotels are hardly... More 

Helpful?
Thank Ara K
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 17, 2016 via mobile

My husband and I never ever thought we would find ourselves without a place to live, but due to circumstances unseen we did and we moved into this hotel. It has been a life saver, the staff here are amazing and have allowed me to make my little room a place of my own. I trust them fully and without... More 

Helpful?
Thank Karenthompson618
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that we were able to accommodate your needs with exceptional customer service and a comfortable stay! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

San Diego, California
Level Contributor
3 reviews
2 of 5 stars Reviewed April 2, 2016

I stayed here for 4 nights for a work trip when all of my usual hotels were too pricey (probably due to the time of year/Cherry Blossom season). I thought it would be fine given the positive reviews, and there's nothing overtly wrong with this place, but I will never stay there again. Something about the vibe of this place... More 

Helpful?
Thank Kimber92014
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available upon request at the front desk. In response to your feedback, I will make... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Washington, D.C. - Reston

Address: 12190 Sunset Hills Road, Reston, VA 20190 (Formerly Homestead Studio Suites)
Location: United States > Virginia > Fairfax County > Reston
Price Range: $70 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Washington, D.C. - Reston 2*
Number of rooms: 149
Reservation Options:
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Also Known As:
Homestead Studio Suites - Reston Hotel Reston
Extended Stay America Reston
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