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Sheraton Reston Hotel

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Sheraton Reston Hotel
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468 Reviews from our TripAdvisor Community

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Showing 447: English reviews
Vienna, West Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 30, 2014

We recently stayed at the Sheraton Hotel for a wedding. The front desk staff were the most friendly I have ever experienced. The rooms were very nice and clean. The fitness center was wonderful. The banquet staff went out of their way to make the wedding reception the best it could be. We loved the Syrah Restaurant staff and food... More 

Helpful?
Thank lindadog
Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear lindadog, It is exciting to read about your recent experience at our hotel. We are happy to hear that you found our front desk staff to be friendly and genuine. We work very hard to make every guest stay memorable and comfortable. I will be sure to pass on the wonderful comments about our banquet team to the banquet... More 

Aurora, Colorado
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 29, 2014

This was a business trip and everything went perfectly! The hotel managed the rooms very efficienlty and the catering service was fantastic! I cannot recommend a hotel more highly than this! There were very small issues with the rooms that were addressed quickly and resolved. All was good! Be sure to check out the lounge on the 2nd floor for... More 

Helpful?
1 Thank Becky F
Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Becky F, Thank you for your feedback! We truly appreciate the positive word of mouth, and are please you found us to be perfect. I will be sure to pass your comments about our catering service to our catering and banquet teams. We are please that you participated in the Make a Green Choice program during your stay with... More 

Cleveland, Ohio
Level Contributor
160 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 22, 2014

The Sheraton Reston is conveniently located near Dulles Airport. They also have extended parking for those that need to fly out. You can park your car and take the complimentary shuttle to the airport. It would be nicer if they had a complementary breakfast or breakfast box for early departures though.

Helpful?
Thank ofmyheart
Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear ofmyheart, Thank you for connecting with us about your most recent stay. I am happy that you found us to be ideally located for your trip, and I am very happy to hear that you used our park, sleep, and fly package. The Sheraton Reston park, sleep, and fly room package is ideal for travelers, because we offer a... More 

Sevilla
Level Contributor
139 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed May 14, 2014

We used the Park-Sleep-Fly deal via ParkSleepFly.com where we stayed at this hotel the night before a very early flight at IAD & left our car in their lot for 13 days. Overall, the ParkSleepFly deal worked out to be $25 cheaper than simply using the economy lot at IAD and we avoided having to leave home at 1am for... More 

Helpful?
1 Thank TrotamundosBetis
Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear TrotamundosBetis, Thank you for your much valued feedback on your recent stay at the Sheraton Reston Hotel. I am happy to hear that you found our Park-Sleep-Fly package worth the valued paid, and that our staff was friendly. You are right about the recent update to your hotel; we just completed a full renovation and are excited about the... More 

Philadelphia, PA
Level Contributor
327 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed May 13, 2014

This hotel looks great when you enter - nice, new, bright lobby - but no one appears to want to work there. I arrived for a meeting with a colleague who was in fact checking in for a 2-night stay. No staff could be found. Not at front door, not at bell desk, not at front desk. When someone emerged... More 

Helpful?
Thank smep013
Justin C, Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear smep013, Thank you for your feedback on your recent visit to the Sheraton Reston Hotel. Your feedback is much valued and we appreciated. At times we need to be reminded to do the basic, saying excuse me before we answer the phone and making sure there is some always at the front desk, or in the lobby, is the... More 

Reston, Virginia
1 review
Reviewed May 4, 2014

I just want to thank the amazing staff at Sheraton for making the prom so special for our students. Ti was the person who helped with the planning of our prom. She was very knowledgeable and took care of every detail of what we requested. She even helped put together our archway. Butch was wonderful and made sure every thing... More 

Helpful?
Thank mathrockspfhs
Justin C, Manager at Sheraton Reston Hotel, responded to this review

Dear mathrockspfhs, Thank you for such a positive review, we truly appreciate and value your feedback. I will be sure to pass on your positive comments to Ti, Butch, and the rest of our banquet team. We look forward to hosting your Prom again in 2015! Justin Nyekan Cooper Assistant Front Office Manager, Sheraton Reston More 

Los Angeles
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 2, 2014 via mobile

I just got the impression that the staff didn't care, AT ALL. The staff was uninterested. For example, I asked for a room that wasn't too close to the elevator. The manager gave me a room directly across from the elevator. Found a beer can in my room, the elevators were filthy, and full on construction was going on everyday... More 

Helpful?
1 Thank Bob6104
Juilanne S, Guest Relations Manager at Sheraton Reston Hotel, responded to this review

Dear Bob6104, Thank you for taking the time to provide valuable feedback. I am disappointed that you did not get the Sheraton experience during your stay. I encourage you to contact me direct so that I may remedy the incident for you. I look forward to connecting with you and see you next time. Stay connected, Julianne Son Guest Relation... More 

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 29, 2014 via mobile

The Sheraton - Reston, Va. seemed promising upon check-in. The room looked updated and the bed was comfortable as is the case with most Sheratons. However when my colleague and I walked into the bar and smelled "bad fish", we walked across the parking lot to The Westin for dinner. Upon returning to my hotel room, I noticed my bathroom... More 

Helpful?
1 Thank Bryan444
Juilanne S, Guest Relations Manager at Sheraton Reston Hotel, responded to this review

Dear Bryan444, Your feedback is very much appreciated. I apologize for the falsely ad display in the hotel. Our staff gave you three comp drinks for the issue. If you are still not satisfied and feel that we need to further settle the issue, please contact me direct. I’ll be waiting to connect with you. We will share your additional... More 

Miami, Florida
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 24, 2014

My husband and I stayed here for 2 nights for a wedding 2 weeks ago. I was impressed with the customer service. The hotel's free shuttle was great for transportation from the airport to the hotel and from the hotel to the city center. The free breakfast buffet had a lot of options. Rooms were spacious and clean. Bed was... More 

Helpful?
Thank Crystal P
Juilanne S, Guest Relations Manager at Sheraton Reston Hotel, responded to this review

Dear CrystalP, Thank you for taking the time to provide us with such kind remarks regarding your recent stay. I’m pleased that we've delivered the Sheraton experience during your stay. Yes, the weekend here is great, not as crowded and there is a wide selection of attractions nearby. We look forward for your next stay. Stay connected, Julianne Son Guest... More 

Calgary, Canada
Level Contributor
138 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed April 20, 2014 via mobile

Attended a week long seminar and enjoyed my stay at the hotel. Staff were helpful and friendly, food was not terrible for a hotel. Room was clean and well equipped. If you planned to visit Reston town centre, you can take the free shuttle. It's not well positioned for tourists, and is out of the way of the restaurants and... More 

Helpful?
2 Thank Poppiesandchevre
Amine E, Guest Relations Manager at Sheraton Reston Hotel, responded to this review

Dear Poppiesandchevre, Thank you for sharing your feedback with us about the Sheraton Reston hotel. I certainly appreciate the kind words about the friendliness of our staff and cleanliness of our newly renovated rooms. We were delighted to learn that you enjoyed your stay on so many levels. We hope we will have an opportunity to be of service again... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more   less 

Additional Information about Sheraton Reston Hotel

Address: 11810 Sunrise Valley Dr, Reston, VA 20191-5301
Location: United States > Virginia > Fairfax County > Reston
Price Range: $87 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Reston Hotel 3.5*
Number of rooms: 301
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Also Known As:
Sheraton Reston
Reston Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Reston Hotel staff and other travelers.
7 questions
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Charleston, South Carolina
over a year ago
Delaware
over a year ago

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Questions? Get answers from Sheraton Reston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay somewhere else”
 of 5 bubbles 5coreyc, Oct 19, 2016 | Read review
“They have shuttles to take you just about everywhere which is a huge plus!”
 of 5 bubbles bryanpatton, Sep 20, 2016 | Read review
“The rooms above the loading dock can be a bit noisy at night.”
 of 5 bubbles Herself76, Aug 12, 2016 | Read review
“Club floor if u r a member”
 of 5 bubbles Norry370, Aug 11, 2016 | Read review
“none all the same”
 of 5 bubbles Gitteskovandreasen, Jul 26, 2016 | Read review
5 of 5
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