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Sheraton Reston Hotel

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Sheraton Reston Hotel
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445 Reviews from our TripAdvisor Community

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Showing 427: English reviews
Chicago, Illinois
2 reviews
4 of 5 stars Reviewed yesterday NEW

Very nice hotel, rooms were clean. Nice breakfast. Nice pool area. They had a nice park like setting across from the hotel where several members of our party went every night of our visit to play music and dance without disturbing other guests. We had two buses of travelers from the Chicago area and we had a very nice time... More 

Helpful?
Thank ewilli2020
Greater London, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

We're coming to the end of a long stay, and I just can't say enough about the fantastic staff here. Brigitte in the Club Lounge is the hotel's best ambassador, providing friendly, accommodating, awesome service (even when people are really rude, and they are, she keeps smiling and taking care of business) no matter how busy it is. At the... More 

Helpful?
Thank Herself76
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Herself76, Thank you for taking time to review not only your stay but your experience with our staff during your time here with us at Sheraton Reston. We are delighted that you and your family enjoyed yourselves. We are looking forward to your return and cannot wait to make your next experience just as great if not better! Thank... More 

Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed on the club floor July 27th for 2 nites great room great breakfast in the club room. Would recommend this hotel and the pleasant staff excellent location was missing refrigerator but the front desk quickly provided one.

Helpful?
Thank Norry370
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Norry370, I am so pleased to see that you enjoyed your stay here at Sheraton Reston and would like to thank you for your review. Our Club rooms are a nice upgrade and offer several perks that I am glad you were able to experience. Prior to your next stay, feel free to reach out to me directly at... More 

Ferlach, Austria
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed two nights at the Sheraton in Reston. We got a good deal on hotwire.com, and visited Washington, DC during the day. The hotel was clean and offered everything we needed. The only problem was the Shuttle Service to the nearby Metro station. The hotel claims that every 30 minutes a shuttle is leaving and that the drivers announce... More 

Helpful?
Thank Jan R
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Jan R, Thank you for taking time out to review your stay here at the Sheraton Reston. I am glad to hear that you enjoyed your stay with us but apologize for the mishaps with the shuttle service. I will discuss with each of my shuttle drivers the importance of announcing the shuttle service in the lobby for guests... More 

Warner Robins, Georgia
Level Contributor
284 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This Sheraton is a very comfortable property typical of what you expect for the brand. The staff here is very attentive, always ready and happy to please. The restaurant has an amazing breakfast well worth the money if you don't get it free with your room rate. Shuttle service very accommodating for quick drop offs nearby offices. The bar could... More 

Helpful?
Thank Topdiamond
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Topdiamond, Thank you for reviewing your stay at Sheraton Reston. I am so glad to hear that you found our staff and amenities accommodating to your needs. I will be sure to let the restaurant manager know about your staffing concerns for our peak hours. Please let me know if there is any additional comments you would like to... More 

Scottsdale, Australia
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 5 weeks ago

Stayed here multiple times since it's close when I come in to HQ meetings. This hotel is not just dirty but basic things are not working, such as room key....5 times my key didnt work. Shower pin didnt work and the rooms are nasty and all smell like smoke. Once you enter the lobby you can smell the febreeze 'trying... More 

Helpful?
Thank Gitteskovandreasen
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Gitteskovandreasen, Thank you for taking time out to review your visits here with us at Sheraton Reston. I am so sorry to hear about your negative experiences at our hotel. I apologize that your basic needs such as a room key working were not met and that you found there to be a smoking odor in our hotel. Although... More 

A TripAdvisor Member
3 of 5 stars Reviewed July 19, 2016 via mobile

I'm in my second day at Sheraton that advertises free wifi, don't believe it! None of us could ever get anything to load up and we tried at all hours of the night and day. Their system is very poor and according to employees it's the norm. I haven't tried using their business center yet but who wants to have... More 

Helpful?
Thank A TripAdvisor Member
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear TripAdvisor Reviewer, Thank you for reviewing your stay at Sheraton Reston. I am very sorry to hear that you did not find our WiFi to be accommodating to your needs. Since our WiFi is complimentary, it is an open, unsecure network which can take some additional steps to log on for certain computers. If this was the case for... More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 19, 2016 via mobile

This was my second visit here on business and enjoyed this vista's as much as the first, my only criticism is the menu could do with a refresh other than that location was perfect for my needs the staff always friendly and always ready to Assist and accommodate my visit as this was a multi state stay.

Helpful?
Thank Adylayton
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Adylayton, Thank you for your review of your return visit here with us at Sheraton Reston. I am so glad to see that you not only returned to our hotel for a second stay, but that you found it as delightful as your first visit. If you have any recommendations on how we can refresh our menu, I would... More 

Waldorf, Maryland
Level Contributor
5 reviews
4 of 5 stars Reviewed July 11, 2016 via mobile

I stayed here with my husband on July 9th and had a great time! The hotel was beautiful and the room was very clean. The grounds of the hotel are well maintained and you felt relaxed when you arrived. The best part of our stay was the hotel's restaurant Syrah. The restaurant is elegant and the breakfast buffet was just... More 

Helpful?
Thank TooBlessed43
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear TooBlessed43, Thank you for taking time to review your visit with us here at the Sheraton Reston. I am glad to see that you enjoyed your time here with us and found it to be relaxing and accommodating to your needs. I hope to have you visit with us again soon. More 

Greenfield, NH
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 28, 2016 via mobile

I had a wonderful stay at this hotel. I am typically a Marriott patron, but stayed at this hotel due to a business trip. The staff was all fantastic. Sarah in particular was the sweetest most accommodating person. Raj at the bar was also wonderful. The rest of the staff (breakfast, other bar staff, and front desk) were all super... More 

Helpful?
Thank aehrenbe
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear aehrenbe, Thank you for your wonderful review regarding your stay at Sheraton Reston. I will be sure to pass on the kind words you had to say about our staff members. We would love to welcome you back anytime you are in town again. Please feel free to reach out to myself or Sarah directly and we will be... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more   less 

Additional Information about Sheraton Reston Hotel

Address: 11810 Sunrise Valley Dr, Reston, VA 20191-5301
Location: United States > Virginia > Fairfax County > Reston
Price Range: $88 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Reston Hotel 3.5*
Number of rooms: 301
Reservation Options:
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Also Known As:
Sheraton Reston
Reston Sheraton
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