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Sheraton Reston Hotel

AMOMA$169*
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05/07/2017 05/08/2017
1 room 2 adults 0 children
$247*
$169*
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$185*
$185*
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Sheraton Reston Hotel
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490 Reviews from our TripAdvisor Community

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New York City, New York
Reviewed 2 weeks ago

We were very disappointed in our stay at the Sheraton this past weekend. We didn't need anything fancy- we were there with our 2 kids for less than 2 days as my husband was running a race in Reston on Sunday and we figured we'd make a weekend out of it and get in a quick visit to D.C. This...

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Helpful?
1Thank liweiner1
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear limorweiner, I would first like to thank you for taking time to mention the kindness of the staff you in encountered even though your stay was not satisfactory. I apologize for the inconveniences incurred during your stay and would like to welcome you back so I can personally insure nothing less than a stellar stay for your family. The...

Farmingdale, New York
HOTEL’S FAVORITE REVIEW
Reviewed January 9, 2017

I stayed here this past weekend in the club lounge suites. I have family that has lived in Reston for the past 36 years and the Sheraton was basically the only hotel. So when I was going to book I knew where this was and the proximity to ever place I needed to be. Because it was the weekend and...

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Helpful?
Thank Robin B
About Hotel's Favorite Review
Teresa L, Front Office Assistant Manager at Sheraton Reston Hotel, responded to this review

Dear Robin B, I am so happy to hear that you found the proximity of our hotel convenient during your visit with family. Although our Club Lounge amenities are limited on the weekends, there is unlimited access to refreshments, fruit, and snacks available. Coffee is also available in the lobby gift shop for guest between the hours of 5am-10am in...

Neptune, New Jersey
Reviewed 2 weeks ago via mobile

I love this hotel. Customer service from the front desk to the bar to the restaurant is awesome. Be mindful that construction noise will wake you at 7am. It would be helpful if they just let their guests know when they check in that it's happening and when it will finish. Looks like a major construction project.

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Helpful?
Thank sistas1969
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear sistas1969, I love to hear comments such as yours about the staff here at Sheraton Reston! We strive to attain the type of satisfaction you have been given from your stay with us. I will be sure to relay your comments to both the front desk and restaurant staff. Regarding the construction, we do not have any control over...

Seattle
Reviewed 2 weeks ago

The hallways and the room are smelly, and bathroom in poor condition. Doors are painted over poorly and grout looks unclean. Walls have areas painted over what looks to be rust. Hot water usually takes a few minutes to run. The closet door is very stiff and difficult to open. When I checked in I was asked if I wanted...

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Helpful?
1Thank DeanSuprecian
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Cynthia C, I am sorry to hear about the miscommunication regarding our Make A Green Choice Program during your stay. You are correct that housekeeping does nothing more than empty your trash when you opt into the program. Actually, the program consists of housekeeping not entering your room at all, but we have incorporated trash removal at our property...

Chicago, Illinois
Reviewed 2 weeks ago

This hotel just looks beat up. When I got to my floor I noticed the tile by the elevator was missing most of the grout. I also noticed that the frame of the elevator's door must've been painted over what I assume is rust. You can clearly see some bumps were present under the paint. Once I got to the...

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Helpful?
Thank CyberguyPR
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear CyberguyPR, Although the our hotel was renovated 2 years ago, as a 47 year old building, there will still remain some individual issues which we address as they come about. It sounds like your room had these such issues. I apologize for the amount of issues incurred during your stay and I will be sure that they are all...

United States
Reviewed 3 weeks ago via mobile

This hotel probably ranks at the bottom of Sheraton hotels I have stayed at before. Staff are not helpful. They don't provide all the information and you have to ask them about everything. The rooms are old (especially bathrooms). TV channels are limited. The shuttle service to airport and metro station always runs late (20-30 minutes). Consider walking if your...

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Helpful?
Thank Saleh T
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Saleh T, I am sorry to hear that you did not find our staff to be helpful nor our shuttle service. Please let me know in detail more about your experience by emailing me at tluong@sheratonreston.com. I would especially like to know what reason you were given for the delay in shuttle service and what kind of information was...

Morgan Hill, California
Reviewed 4 weeks ago via mobile

Rooms are ok, a bit worn. We were with a tour group, so we were probably in the tour group rooms. Bathroom walls were dirty, carpets dirty. Beds were comfortable and clean. Worst part was the awful smell in the hallway and rooms- not sure how to describe... chemical, carpet cleaner ugh. We opened our window about an inch to...

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Helpful?
Thank Webby1640
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Webby1640, I would like to discuss into more detail the issues you experienced during your stay so that we may better improve on the quality of stay for our guests. You'll be glad to hear that we are currently doing a room by room deep carpet cleaning between our busier evenings. We absolutely want and strive to provide a...

Jakarta, Indonesia
Reviewed 4 weeks ago

Good alternative if you want to avoid expensive downtown DC hotels. The hotel has a shuttle to the next metro station, or you walk (it took me about 20 mins). The metro ride to downtown DC itself takes about 30 mins. Check in was fast and friendly, the room was modern, clean and functional. Good Club lounge with a very...

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Helpful?
Thank jtkJakarta
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear jtkJakarta, We find that a lot of our guests find us as a affordable alternative to staying in the heart of Washington D.C. for much the same reasons you have expressed. Although we are not in close proximity to the city, our convenient shuttle to the metro makes it nothing more then a hop, skip, and a jump away....

Palo Alto, California
Reviewed 4 weeks ago

At best a place to stay for a day or two. Having stayed there for a full week on a business trip - wished I stayed somewhere else. Located near our businesses and they have a good shuttle service. Breakfast is below average.

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Helpful?
Thank Scruz101
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear Scruz101, I am curious to know more about your experience during your stay and what more could have been done to make a week long visit more comfortable for you. I will speak to the kitchen regarding the quality of our breakfast, but was there something in particular you feel we could have offered to make it more appetizing?...

Mumbai (Bombay), India
Reviewed March 13, 2017 via mobile

Stayed at the Sheraton for ten days as i had business in the area. The staff were great and very helpful. Gym serves its purpose and the hotel provides shuttles to all the important places in the area. The cleaning staff were not what you would expect and i found that my room had not been cleaned thoroughly a few...

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Helpful?
Thank DSG92
Teresa L, Assistant Front Office Manager at Sheraton Reston Hotel, responded to this review

Dear DSG92, It's not very often we have a guest stay for ten days, so your review is important to us. I am so glad to hear that you found our staff, gym and shuttle services accommodating to your needs during your stay with us. I would like to hear more about your experience with our housekeeping services so that...

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more   less 

Additional Information about Sheraton Reston Hotel

Address: 11810 Sunrise Valley Dr, Reston, VA 20191-5301
Location: United States > Virginia > Fairfax County > Reston
Price Range: $95 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Reston Hotel 3.5*
Number of rooms: 301
Reservation Options:
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Also Known As:
Sheraton Reston
Reston Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Reston Hotel staff and other travelers.
8 questions
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Morgan Hill, California
Charleston, South Carolina
San Jose, California, United States
over a year ago

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Questions? Get answers from Sheraton Reston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pay the extra money for executive access”
243alicial, Mar 1, 2017 | Read review
“We stayed in 425 facing the back. We were across from the ice machine but we never heard it.”
LadyAutum, Feb 9, 2017 | Read review
“Since I am hearing impaired, perhaps I did not hear the noises I should...”
460karlk, Jan 11, 2017 | Read review
“don't book here until the chaos is over”
758shajahanm, Jan 5, 2017 | Read review
“Stay somewhere else”
5coreyc, Oct 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
AMOMA
$169* /night
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Booking.com$185
Expedia.com$185
HotelQuickly$247
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*Disclaimer
Prices are for 1 room, 2 adults
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