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Renaissance Portsmouth-Norfolk Waterfront Hotel

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Renaissance Portsmouth-Norfolk Waterfront Hotel
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591 Reviews from our TripAdvisor Community

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Showing 583: English reviews
Norfolk, Virginia
Reviewed December 12, 2016

Good Morning, I stayed at the hotel for 2 days and it was not pleasant to say the least. Due to my gold status I was initially guaranteed an upgrade when I called two days prior but I was told that they could not give me one when I checked in. To makes things worse, I was given keys to...

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Helpful?
Thank Munachi
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to share your recent experience at the Renaissance Portsmouth-Norfolk Waterfront Hotel with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for...

Virginia Beach, Virginia
Reviewed December 10, 2016

This hotel has an amazing location with brilliant night time views of the Norfolk skyline and shipyards. Stayed here for an event, the food was average and event spaces were well organized. Check in was a little slow, it would have been good to have more than 1 person checking in during a busier time. The hotel room was on...

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Helpful?
Thank freqworld_traveller
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

As a valued guest, we appreciate your feedback and are delighted to hear your feedback. I am reviewing the arrival opportunity mentioned. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Happy Holidays!!!!

Richmond, Virginia
Reviewed December 9, 2016

Location provides panoramic views. The quality of the room was not commensurate with the price. No microwave and extremely small refrigerator. Parking is expensive and inconvenient. The hotel's performance to isolate guests from a special event was extremely inadequate. Leaving and entering the hotel through common spaces was a nightmare. Elevators were overloaded due to the influence of special event...

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Helpful?
Thank twotravelors42
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your experience at the Renaissance Portsmouth-Norfolk Waterfront Hotel through the Guest Satisfaction Survey. Our aplogies regarding the hotel events that impacted your stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for sharing and allowing us the chance to correct these opportunities.

Ocala, Florida
Reviewed December 7, 2016

Nice hotel, smallish room, but floor to ceiling windows and a great view more than made up for it. Very friendly and professional staff, very pleased with every interaction. I would definitely return if I was back in the area!

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Helpful?
Thank Danstraindepot
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Your feedback is integral to our ability to continue to improve our service. Wishing you a safe and Happy Holiday season

Chicago, Illinois
Reviewed December 6, 2016

We only had a one night stay, but found a decent rate which included breakfast for two adults and two children and self-parking included. When we checked in, we thought they were trying to pull a bait and switch on the items included in our reservation (example, we only received two breakfast coupons and had to ask for the additional...

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Helpful?
Thank realdealtrav
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

As a valued customer we appreciate your feedback and are delighted to hear that you enjoyed our breakfast selection. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Easton, Maryland
Reviewed December 4, 2016

Once again we stopped here on our way south to visit family and friends for the Thanksgiving holiday. We utilize the valet parking so that our car is available for our outside dinning excursions. Rooms are clean and spacious and we are usually given one river-view. This is a reasonably prices high-end hotel that is within walking distance to the...

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Helpful?
Thank George W
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

As a valued customer we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again...

Durham, North Carolina
Reviewed November 29, 2016 via mobile

My husband & I went for a friends wedding reception. The ballroom that it was held in was wonderful, beautiful! But the hotel room itself & the package deal we had left something to be desired. We stayed in 1612 & as soon as we entered the room, it was extremely musty smelling. It was just an overnight stay, but...

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Helpful?
Thank Melissaandfloyd
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. I have communicated your concerns to our Style Manager to ensure opportunities like this do not happen again! Happy Holidays

Texas
Reviewed November 25, 2016 via mobile

I travel 50% of the year for work and stay at Marriott hotels. Therefore, the one time of the year I travelled with my 86yr old grandmother, I wanted to ensure our stay was a good one and went as seamless as possible! When I called to verify our handicap accessible reservation had a roll-in shower, Shanetta (a member of...

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Helpful?
Thank RACM
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

We are delighted that your stay with the Renaissance Portsmouth-Norfolk Waterfront Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Happy Holidays!!!!

Charlottesville, Virginia
Reviewed November 22, 2016

Stayed 2 nights at this hotel for a conference. Found the hotel and service better than would be expected for this chain hotel. Staff was very peasant and helpful. Room was typical with good bed, free wifi, and good toiletries in bath. I had upper level room with view of river and a large military ship in dock. View across...

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Helpful?
Thank diane_marie1234
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Happy Holidays!!! Thank you for providing feedback about your recent stay! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. Look forward to meeting you on your return trip to the area!

Lee, Massachusetts
Reviewed November 21, 2016

Could not sleep do to the noise from a party in the adjacent room. I tried to complain but the front desk would not answer the phone. The next am I left a message for the front desk manager who never bothered to contact me. Not even the Marriot Platinum desk could get the management team to return my call....

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Helpful?
1Thank orlandolorie
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, please accept my apology for the missed opportunities with your stay regarding the actions of other hotel guests. We strive to ensure our guests experience the best visits possible during their travels and we fell short this time. To prove to you that we take every complaint seriously, I communicated with...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Blending traditional elegance and modern style, our waterside Norfolk, VA area hotel in the historic downtown district of Olde Towne Portsmouth provides calming comfort and soothing relaxation. The Renaissance Portsmouth hotel boasts a hip location overlooking the vibrant, revitalized waterfront and offers stunning views of the Elizabeth River. Set above the harbor, the Portsmouth Ballroom's unique outdoor terrace, part of the 24,000 square feet of Norfolk area hotel meeting space, provides a stunning reception area sure to draw rave reviews from your guests. This updated luxurious Norfolk, Virginia area hotel also features 23 meeting rooms including a 70-seat Amphitheater. Savor the atmosphere of this waterside hotel in Portsmouth at Foggy Point Bar & Grill, presenting a selection of fresh seafood. Visitors to the area can enjoy the unique experience of taking the nearby water taxi across to many of the Norfolk business and visitor destinations including the Norfolk Naval facilities. ... more   less 

Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Address: 425 Water St, Portsmouth, VA 23704-3801
Location: United States > Virginia > Portsmouth
Price Range: $95 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Number of rooms: 249
Reservation Options:
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Also Known As:
Renaissance Portsmouth Hotel And Waterfront Conference Center
Renaissance Portsmouth Hotel & Waterfront Portsmouth
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Questions & Answers

Here's what travelers have asked, with answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and other travelers.
4 questions
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Cornwall, Canada
Weston, Missouri
4 months ago
8 months ago

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Questions? Get answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a top floor water and city view”
 of 5 bubbles twotravelors42, Dec 9, 2016 | Read review
“Ask for a river view.”
 of 5 bubbles Weckel, Dec 4, 2016 | Read review
“view of the water- and room on lounge club level for access to club”
 of 5 bubbles , Oct 29, 2016 | Read review
“Ask for a nice view on one of the higher floors.”
 of 5 bubbles I2224QNkarens, Oct 28, 2016 | Read review
“Get a room high up, 5th floor or higher. The view is spectacular. Get a room facing the water/harbor.”
  • View from our room about 9:00 PM
 of 5 bubbles jeffg1, Oct 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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