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Renaissance Portsmouth-Norfolk Waterfront Hotel

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425 Water Street, Portsmouth, VA 23704
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536 Reviews from our TripAdvisor Community

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Showing 528: English reviews
Denton, Texas
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I really enjoyed my stay at this hotel. The location in the historic old town Portsmouth makes it an excellent "walking" hotel. You can walk to numerous restaurants and waterfront locations from here. The staff were extremely friendly and helpful. The hotel restaurants, bars, and most importantly my room, were all spotless!

Helpful?
Thank Kevin R
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your experience! You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience!! I have shared your review with my style and front office team!!! More 

Richmond, Virginia
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for two nights. Room was a good size and all rooms seem to have water views. Ours was on the dry dock side, so not as pretty as the bay side, but the lights from the ships were really nice at night. Right next door is the ferry stop, so it is only a 5 minute ride to... More 

Helpful?
Thank Kate Y
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing! In researching the pool comment, our engineering team was treating the pool to accommodate the volume of guest utilizing the pool area. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to... More 

Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

My cousin was having a reception at this hotel, which is the only reason we stayed here. First, it was 4th of July weekend and we were informed that we must book 3 nights in order to book for that weekend. However, I had other family members only book one night that weekend. They didn't give us a discount for... More 

Helpful?
Thank amandac1127
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, please accept my apology for the missed opportunities with our room maintenance causing for a most unpleasant stay. Communicated with our engineering team about your feedback regarding our suite. They are addressing the issue as we speak! Please feel free to contact me if you have any further questions or comments... More 

Level Contributor
111 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We pulled up and were promptly greeted by James at the Bell Desk. He was so friendly and directed us to the front desk. Then we were in the capable hands of Geoffrey at the Front Desk, who asked about our trip in and gave us great suggestions for restaurants. He even gave us an early check in due to... More 

Helpful?
Thank Millpers123
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you so much for sharing! We love providing fresh fruit for our guests to enjoy during their stay. Our Culinary team orders the fruit locally for your enjoyment. One thing that puts us ahead of our competition is the spectacular views. Every room in the hotel has a view for you to enjoy. Whether its the view of downtown... More 

Charlotte, North Carolina
1 review
3 of 5 stars Reviewed 2 weeks ago

My family and I attended our annual three- day Youth Leadership Conference last month in late June. The accommodations and meeting facilities were fine. However, while we all were in the conference business meetings seven (7) different hotels rooms had their Apple computer devices and laptops stolen after their bedding was changed during routine room cleaning. It was horrific! Organized... More 

Helpful?
Thank colemanfamily4902
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing! I do apologize for the perception perceived regarding the opportunities mentioned. We were personally in contact with your key executives for your youth conference regarding the matter. We take matters of this nature very seriously!!! Again, thank you for sharing!! More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Only stayed 1 night but really enjoyed the hotel and its proximity to all the local attractions. So much to see right outside your hotel window. Enjoyed the water taxi, the naval base tour, and nauticus. The sports and children museums were in walking distance as well.

Helpful?
Thank John F
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for taking the time to complete a review in regards to your recent stay at the Renaissance Portsmouth-Norfolk Waterfront Hotel. Upholding our commitment to provide a memorable experience with exceptional service is our goal each and every single time. we hope to have an opportunity continue this service experience with us whenever your travels bring you back to... More 

Falls Church, VA
Level Contributor
377 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located in the heart of Old Town Portsmouth, the Renaissance is an elegant choice for a nice, comfortable hotel on the water looking toward Norfolk. This is a full service hotel with all the amenities – internet, business center, fitness center, plush carpet, comfortable bedding, quiet hallways, huge meeting areas, full bar. Friendly, efficient and helpful staff. It is close... More 

Helpful?
Thank RussellJW
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you so much for sharing!! Appreciate all the information shared on your review. I'm sure this will help readers greatly!!! Come visit again soon!! More 

Lumberton
Level Contributor
113 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a first rate hotel. First, employees are sincerely very happy and very helpful. They seek out what your needs are and fill them. Eg. I was coming out of the elevator with a luggage cart, an employee saw me and instantly took the empty cart from me and returned it to the front of the hotel. Every employee... More 

Helpful?
1 Thank gonefishing85
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

This was absolutely a very informative review!!! Thank you so much for sharing all of your discoveries in our historic town. Look forward to seeing you again and maybe meeting in person!!! Many Thanks!!! More 

Dallas, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

My hotel stay at the Renaissance in Portsmouth, VA was horrible. When my guest and I arrived, we tried to get the government rate for the two days that we were paying for (one of the days was free as I used points). We were told that we couldnt make the change, and that it had to be done at... More 

Helpful?
Thank kelacan
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. On behalf of Renaissance Portsmouth Hotel management and staff, please accept my apology for the missed opportunities causing for a most unpleasant stay. I am discussing your review with my senior team to ensure this does not happen again. More 

Buford, Georgia
Level Contributor
118 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay! The rooms were clean, the staff was friendly, and the views of the riverfront were beautiful! We spent much time watching the activity on the river from our 12th floor room! You do have to be ready to walk since the elevators to the rooms are at the end of a long hallway.

Helpful?
Thank cathshungry
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

What a wonderful morning read!!! Our staff has customer service embedded in their DNA!!! So delighted to hear you had a wonderful stay!!! Thank you so much for sharing!!! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Blending traditional elegance and modern style, our waterside Norfolk, VA area hotel in the historic downtown district of Olde Towne Portsmouth provides calming comfort and soothing relaxation. The Renaissance Portsmouth hotel boasts a hip location overlooking the vibrant, revitalized waterfront and offers stunning views of the Elizabeth River. Set above the harbor, the Portsmouth Ballroom's unique outdoor terrace, part of the 24,000 square feet of Norfolk area hotel meeting space, provides a stunning reception area sure to draw rave reviews from your guests. This updated luxurious Norfolk, Virginia area hotel also features 23 meeting rooms including a 70-seat Amphitheater. Savor the atmosphere of this waterside hotel in Portsmouth at Foggy Point Bar & Grill, presenting a selection of fresh seafood. Visitors to the area can enjoy the unique experience of taking the nearby water taxi across to many of the Norfolk business and visitor destinations including the Norfolk Naval facilities. ... more   less 

Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Address: 425 Water Street, Portsmouth, VA 23704
Location: United States > Virginia > Portsmouth
Price Range: $123 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Number of rooms: 249
Reservation Options:
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Also Known As:
Renaissance Portsmouth Hotel And Waterfront Conference Center
Renaissance Portsmouth Hotel & Waterfront Portsmouth
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