...Still a beautiful resort and a fabulous location!...

...Location, service, accommodations overall was great!...

We just checked into the Westin Kaanapali Ocean Villas and are extremely disappointed in the location of our Villa...

...We had a nice room and loved the location on the beach, but this is definitely a 2 star hotel with 4 star prices...

...The location, grounds and beach were beautiful, and upgraded rooms were lovely...

Great location, love the beach, one swimming pool was closed while we were there at the end of September 2022, so their second swimming pool was jam packed every day...

...The staff is very friendly and helpful and the rooms are beautiful...

...No more flower drops by helicopter or silent raffles for things like rooms and so on...

...Live Music at check in and on the beach...

...The decorum of the hotel and the surrounding areas was amazing...

...Our room was nice and well appointed...

...The rooms are beautifully appointed, we had everything we needed in our 2 bedroom lockoff...

...Our first thoughts were that the property was very pretty. The lobby was nicely decorated and had the open air island theme...

...I called the night we arrived to complain because the room is not clean, the linens were dingy, the surfaces visibly dirty, there is a pubic hair in the shower, the dishwasher appears to have never been cleaned, the closet door where the laundry is is broken and has lining of dirt...

I rented two rooms at the Westin Kaanapali Ocean Resort Villas. I was in room 3625 from 7/22-8/29 and was moved to room 2224 from 7/28-8/4... When I rented both rooms, they were both advertised as 1 bedroom villas with an ocean front view... I was told that regardless of the "actual view", the room 2224 was classified as "ocean front view"... However, they could not give me an explanation for such an extreme downgrade in the view, for a room that was advertised the same... The views are substantially different, however the price and advertisement of the rooms are the same... My request is that The Westin is not allowed to mislead people and charge them for a room that is misrepresented...

...After we moved into the room, it’s just got worse, we found cockroaches on the table and service people told us it’s normal to see the cockroaches here!!... And we asked for changing a room and it got declined...

...Just wanted to let you know that like everything else nowadays you can't even trust a big name hotel/condo/villa that you are booking with...

We are Titanium Marriott members and paid premium rates to stay at this Westin for a few days during spring break and we were not impressed... What resort has a deadbolt on an exterior door when two separate parties have rooms inside that exterior door...

...I demanded the luggage to be found and I was going to roll it myself to my room. To my horror the luggage was left in the locked room with perishable sea food and meat items in it...

...They said they were hoping a Marriott executive would come and stay in random rooms and experience just how bad the quality has gotten...

...We stayed in the Westin Kaanapali Resort Villas North for 6 nights on a paid reservation, not timeshare package... Our room was nice and well appointed...

...We stayed in both Nanea and North buildings in 2 bedrooms, both well equipped with big balcony’s...

...We were given our keys but without the room number. The front desk assured us that we will be notified via text message when the room is ready and just then disclose the room number... After 3 hours of waiting in the lobby, we decided to check back with the desk but we’re told that the room was still not ready... I’ve voiced my concern that my phone wasn’t getting service and was afraid I may not receive the text message to get our room number... The front desk responded with sarcasm and reiterated that check in is not until 4pm... Upon returning, 5mins to 4pm, the room was still not ready and we were told that “it’s just a busy day”.Our frustration started to grow considering how 4pm is already a later check in time than other hotels and check out time is at 10am, our room should’ve had enough time to be cleaned... In addition to this,the front desk couldn’t provide an estimate time of when our room would be ready... Nobody deserves to be treated this way especially when you pay for an expensive stay at a prestigious resort...

...The showers and bathrooms were very clean and in great condition... So I was quite disappointed that the "lanai" in the studio rooms was about 12 inches wide... To the right and left of me, presumably the bigger 1BR or 2BR suites, there were full size lanais with chairs...

After having just an ok experience in the south tower, our flight was delayed and we were forced to book a new room and move... So we lug all our belongings to the lobby and are told our room will be ready soon... We pay $1200 for one night and they tried to put us in a “villa” above the bathrooms and taco truck with smoke billowing into those rooms... I asked for a different room and we wait around for HOURS...

...We checked in Thursday and finally had our room serviced on Sunday... Most rooms on our floor had bags of garbage sitting out next to our doors for days... We had a nice room and loved the location on the beach, but this is definitely a 2 star hotel with 4 star prices...

...We stayed in a spacious 1 bedroom villa with a giant bathroom and a well-equipped kitchen... The room comes equipped with lots of cleaning supplies - vacuum, broom, etc...

...The rooms were dated, the microwave was above my head, closet small, no room to put a suitcase, the hallways were not cleaned and dirty linen bags were left for days... Then we were told to park and go up back stairs to get to our room, which was scary and truly unsafe... The resort is a maze of rooms so be prepared to walk around multiple corners to find your room, the elevator, an exit...

...Around 4 PM, I was told the room was ready and I was given my room number. I headed to the room and after setting down the luggage I said to my partner, not to unpack... I had paid a significantly higher price for an ocean view room... The original agent was standing right next to my agent and when I said that she had checked me into a non-ocean view room after I paid for an ocean view room, the original agent refused to acknowledge me and quickly disappeared... It took another half an hour to get me into a different room which was once again, not ready... I had stayed at this property a few years back... Don't get me wrong, overall it is a nice room but it is over priced and the service is underwhelming...

...We arrived on Saturday at 10am… checked in and used the facilities until about 4pm when our room was ready. We booked a studio with an island view and we got just that...

Booked an oceanfront room for one night at the end of our trip as a little treat for ourselves. When we arrived into the room, we were disappointed to find that the room faces the pool, not directly at the ocean... The room description photos online clearly implied something different than actual...

...Our first room had an overflowing toilet (leak from the wall to the toilet and it flooded our room... About three hours later, we came back from the pool and our room is flooded and stepping on the carpet you can see the water splash up... They give us a hard time about wanting a new room but eventually we are able to get one although we had no room for 4 hours and they made no attempt to get one ready for us earlier...

We paid for a 5 night stay at a discounted rate in exchange for taking the 90 minute sales pitch... We were given a studio on the first floor... We went to ask for a room change... Nothing was available for 2 days, but they did offer to move us on Monday, but it requires we check out of this room at 10am and then go through the check-in process again at 4!... They said they had to return our original room to inventory, that was all they could do... Our room had no trash can except a small One in the bathroom...

...Marriott Vacation Club refused to provide full refund and kept $200. Very disappointed as we'll avoid staying here when visiting beautiful Kaanapali beach in the future...

...When I rented both rooms, they were both advertised as 1 bedroom villas with an ocean front view... I was offered a $100 resort credit, that I declined... My request is that The Westin is not allowed to mislead people and charge them for a room that is misrepresented...

...You’re welcome to rent a cabana for upwards of $200 a day... I definitely recommend a stop at Costco before you even get here and you’ll save hundreds of dollars on food...

...We paid for our vacation through a VRBO member. We paid for an oceanview studio in the north tower, with a jetted tub and a lanai... The reservation also says Oceanview Studio Premium Villa (something that they don't even advertise on their site) so how do you verify that... The front desk agent was insistent that it should be on the reservation... Just wanted to let you know that like everything else nowadays you can't even trust a big name hotel/condo/villa that you are booking with... I usually don't write bad reviews but when it comes to encroach $10,000 for a two week vacation it's time to step up and say something...

We are Titanium Marriott members and paid premium rates to stay at this Westin for a few days during spring break and we were not impressed. We travel a lot so understand staffing issues and bad days but we won’t be returning to this resort... Spend your money somewhere else...

We were excited to spend our vacation and boatload of money for one week at this place... This property only cares how to pull your money out of your pocket with no concern to customer satisfaction...

...We wiped the room down ourselves with wipes, which you shouldn’t have to do when paying top dollar to stay somewhere... There are too many hotels on the island to pay top dollar for such poor quality and service...

...This is the lowest caliber Marriott property that we’ve stayed at. The issues we experienced: gum stick to the floor of our room upon checkin; a room directly behind and downwind from the pool restaurant and toilets( our room smelled- no way to enjoy the balcony); as other reviewers have mentioned, THERE IS NO WIFI and very poor cell sign which aside from the issues you’d think, that means the TV is unable to use any streaming service and the pelotons in the gym that they taut are rendered useless; the staff is surly and gaslight you about issues (telling us that the wifi on the whole north side of the island is out when we can clearly drive other places to use the wifi); there’s no activities or service AT ALL... Use your vacation budget wisely...

...We stayed in the Westin Kaanapali Resort Villas North for 6 nights on a paid reservation, not timeshare package... I did not pay $900/nt for a suite to be treated that way... The market does not carry alcohol for that bottle of wine that would be nice for a night in... The Kihei condo we stayed in had many many more amenities for much less and was significantly more updated...

We just checked into the Westin Kaanapali Ocean Villas and are extremely disappointed in the location of our Villa... The room itself is very spacious, but it should not be offered to anyone as an island view... We have always been loyal to Marriott, but If this is the way Marriott markets it's vacation homes we are definitely not buying... We will continue to stay at Marriott properties, just not this one...

...We pay $1200 for one night and they tried to put us in a “villa” above the bathrooms and taco truck with smoke billowing into those rooms. I asked for a different room and we wait around for HOURS... We find this $1200/night “villa” in the back of the property on the highway and it smells like smoke and we are exhausted... I called customer service and told them it isn’t worth $1200 and that it’s a terrible way to end the week and I ask for a discount and she basically proceeded to tell me item by item why I don’t deserve one and is generally not helpful while of course telling me she understands... Highly don’t recommend and won’t be back...

...This was super disappointing and for what I spent on this villa (over 1000 a night), I expected the lanai to be someplace I could actually sit...

...We had a nice room and loved the location on the beach, but this is definitely a 2 star hotel with 4 star prices. Activities for guests are fairly nonexistent and if you want to learn basket making or hula, you will be charged around $15 per person for a 20 minute activity... Food options are extremely limited to the expensive average breakfast and burger and fries joint called Aunties Kitchen... Plenty of other great options at this pricing...

...The only thing that keeps me from awarding 5-stars was the ridiculously high charges for the beach chairs and umbrellas by the Aqualani concession (not a part of Westin). If I knew about this ahead of time, I would have rented chairs and umbrellas from an outside vendor after we picked up our car rental...

...We stayed on the south side and the pool was open… was supposed to be closed until th 31st of October but it was open when we arrived on 10/22 woohoo Note: Maui is pricy so just expect to pay $6 for milk $8 for eggs….we rented a car too so that was helpful getting groceries...

...Imagine our surprise after spending $60,000 that our view was awful and the noise from the road and highway was consistently loud with traffic, emergency vehicles, etc... So my recommendations, Don't stay in the Ocean Resort & Villas South, building #4 with an "Island View" unless you are really missing the New York City lifestyle...

We paid for a 5 night stay at a discounted rate in exchange for taking the 90 minute sales pitch... Nothing was available for 2 days, but they did offer to move us on Monday, but it requires we check out of this room at 10am and then go through the check-in process again at 4!...

...To make things worse and after I checked out, they charged my credit card with unauthorized purchases for a total value of $466, some of them are still pending...

...That leaves little available on this resort... I would not recommend staying here until these are re-opened because it's not like this place is a particularly economical choice... I wouldn't want to purchase a timeshare just to be placed in this room...

...Good Luck if you have to do some work while on vacation.... Lastly, DO NOT DO NOT DO NOT ever consider buying a timeshare interest here... Besides, the sales agents will try to tell you what a wonderful "investment" this is and it's definitely NOT... (Think of a new car losing value as you drive it off the lot and multiple by 10)...

Rooms were clean and tidy, well stocked and organized... Gym was clean and orderly, with up to date and working machines, and up to 50 pound dumbbells...

Very clean and comfortable 2 bedroom lock off villa North tower...

...We wiped the room down ourselves with wipes, which you shouldn’t have to do when paying top dollar to stay somewhere... Ended up demanding another room, which they had to send some one to go clean...

...At our owners update meeting, they all agreed with us that the resort quality, service, and cleanliness has gone downhill...

...Upon returning, 5mins to 4pm, the room was still not ready and we were told that “it’s just a busy day”.Our frustration started to grow considering how 4pm is already a later check in time than other hotels and check out time is at 10am, our room should’ve had enough time to be cleaned...

...Our room was nice although it could have been cleaned a little better. Check in and out took FOREVER, and at check in, we were told we would have housekeeping service twice...

...The North Villa had no noise at all on 3rd floor and very clean & quiet resort...

...It was a great room very spacious and quite clean except for some of the kitchen supplies were a little dirty and I had to run them through the dishwasher...

...Washer and dryer came in handy and worked well. The showers and bathrooms were very clean and in great condition...

...We asked to switch rooms and they said they will come and do a cleaning...

...The room comes equipped with lots of cleaning supplies - vacuum, broom, etc. - because you're expected to do the bulk of the cleaning yourself, as housekeeping offers minimal services... A team of 4 women came to our room to mainly empty garbage and drop off some linens, I think?...

...Housekeeping was very nice and provided the services we requested promptly...

...We checked in Thursday and finally had our room serviced on Sunday...

...We arrived on Saturday at 10am… checked in and used the facilities until about 4pm when our room was ready...

...After I waited in line, the agent called housekeeping and told me my room would be ready in 15 minutes... We got to the room and had just been cleaned in the lat few minutes...

...The pool areas were nicely done as was the landscaping... If the rooms and hallways were cleaner I honestly wouldn’t have anything negative to say...

...the dishwasher was rectified after a week and the lock was a problem in week 1 and 3. we had the lock looked at 8 different times. the dishwasher took 3 times to rectify with the installation of a new out of the box machine... we ended up washing in the new dishwasher all of the dishes, silverware and glasses and pots and pans...

...The room was clean though, with enough space. It also had a refrigerator, small stove, a dishwasher, and washing and drying machine for those who find that useful...

...This time we were very excited to see that Westin's midweek cleaning of the timeshare units had returned. It is such a luxury to have your beds changed and towels refreshed midweek... We were at the resort for 10 days, and during that time our unit was refreshed once, and fully deep cleaned once... Housekeeping staff members are so polite and almost immediately responsive...

...Later that evening they did answer and delivered a trash can...

...They emailed ahead to say checkins will be slow and long lines at 4 pm checkin & encouraged people to come well after the set time. Our friends’ names are on the villa and they ack that but made them wait from 4 pm until 10 pm when we arrived...

...Terrible customer service, inconsistent food, lack of hospitality everywhere we went... The other guests did not answer the doorbell for over 15 minutes and when we call the front desk we are told there is no manager available until next Tuesday to discuss the situation...

...Room was not ready when we checked in after the check in time. Staff and managers did not offer anything for the inconvenience... Called the front desk, spoke to a manager and they were unable to move us to a different room... There are too many hotels on the island to pay top dollar for such poor quality and service...

Stayed her for 4 nights during Easter weekend... The lady at the south building was much more approachable and knowledgeable when she explained why we couldn't pay to upgrade to a better suite since these were time share villas and therefore didn't give the same flexibility as a normal hotel... Rooms were a good size and appreciated the washer/dryer and full kitchen... Pool grounds and beach were great and loved that the pools were open til 10pm...

...Resort gave us none of the Platinum amenities we are supposed to get i.e., no room upgrade even though we asked three separate times and even though available on Bonvoy website, no check in gift, and no late checkout. (Platinum Elite is supposed to get until 4 pm... They wouldn’t even give us until 11!... There is only one pool server for 200 people... You have to physically go to to the one restaurant (which is a food truck with a seating area) to place an order if you don’t want to wait for the one guy to make his rounds... We were granted access to the guest lounge, which is a room in the basement...

...We arrived at the hotel around 10am as we were told that an early check in may be possible... We were given our keys but without the room number... The front desk assured us that we will be notified via text message when the room is ready and just then disclose the room number... After 3 hours of waiting in the lobby, we decided to check back with the desk but we’re told that the room was still not ready... I’ve voiced my concern that my phone wasn’t getting service and was afraid I may not receive the text message to get our room number... The front desk responded with sarcasm and reiterated that check in is not until 4pm... Upon returning, 5mins to 4pm, the room was still not ready and we were told that “it’s just a busy day”.Our frustration started to grow considering how 4pm is already a later check in time than other hotels and check out time is at 10am, our room should’ve had enough time to be cleaned... In addition to this,the front desk couldn’t provide an estimate time of when our room would be ready... Around 5:30pm we tried asking around because it’s getting late and we have our baby with us but we were treated badly by staff on site when we asked what was going on... So, we tried calling to see what’s really happening and if we could resolve the issue by canceling or transferring our reservation to another Westin hotel but the person on the phone was dismissive, rude, disrespectful and didn’t care about my family especially my baby at all... She just repeatedly said that their system was down and could not do anything for us... The resort clearly does not know how to treat their guests and manage their own issues...

...We didn’t see ANY bugs, the check-in took 4 minutes and the staff went above and beyond to make sure our stay was incredible. We never waited more than 10 minutes for anything we requested... There were plenty of chairs available at the pool, and we rented beach chairs at the snorkel store down the road to use at the beach all week... My husband and I both had fantastic treatments at Spa Helani, the staff there is so friendly and the spa is immaculate... Special thanks to the attendants who run that in the hot sun...

...When I called the front desk to make sure we had a roll away I was told to get my things packed because they had an “elite owner” coming... So we lug all our belongings to the lobby and are told our room will be ready soon... I asked for a different room and we wait around for HOURS... We finally ask and get keys around 3:30-4... I called customer service and told them it isn’t worth $1200 and that it’s a terrible way to end the week and I ask for a discount and she basically proceeded to tell me item by item why I don’t deserve one and is generally not helpful while of course telling me she understands...

...Hawaii seems to still be having a problem finding service staff after Covid and certainly this resort is feeling the effects. We checked in Thursday and finally had our room serviced on Sunday... Any service at the pool is non existent and there is just one restaurant with bartenders who can't quite figure out how to make basic drinks without getting flustered... Worse is the staff at the valet who all seem to be put out and not able to offer help or directions... I asked for a Manhattan and got a shot of bourbon with white vermouth and ginger ale...

...The pools and hot tubs onsite were great for the kids, mine were too little for the big slide but had fun on the pirate ship... The room comes equipped with lots of cleaning supplies - vacuum, broom, etc... A team of 4 women came to our room to mainly empty garbage and drop off some linens, I think?...

Although there were 4 people working the front desk and there were only 2 other couples in front of me, it took over an hour to get to a front desk agent... I told her that I didn't have a car and after a few minutes, she told me that she had taken it off my bill and acted as if she was doing my favor... I understood, it was mid afternoon and check-in was 4PM... Around 4 PM, I was told the room was ready and I was given my room number... I headed to the room and after setting down the luggage I said to my partner, not to unpack... It took another half an hour to get me into a different room which was once again, not ready... Don't get me wrong, overall it is a nice room but it is over priced and the service is underwhelming...

...We used to love it..however the last 2 years we have had bad experiences with this visit being the worst. Despite several calls to add notes and confirm my reservation i was unaware that the pool was closed until the day before I arrived... I asked for a manager to contact me and I never received a call... When we arrived on Saturday our room was not ready until 6:15pm... When I went to the front deck to check on my room after 2 of waiting hours I was told I had to wait in the half hour line again... After I waited in line, the agent called housekeeping and told me my room would be ready in 15 minutes... We got to the room and had just been cleaned in the lat few minutes...

We had maintenance issues with our dishwasher and locking mechanism on the door of the unit. the dishwasher was rectified after a week and the lock was a problem in week 1 and 3. we had the lock looked at 8 different times... the dishwasher took 3 times to rectify with the installation of a new out of the box machine... the restaurant was too busy but the food was ok. the pool staff and the restaurant staff were good... the housekeeping tried their best but they did put dirty dishes from our non functional dishwasher into our dish cabinet... we ended up washing in the new dishwasher all of the dishes, silverware and glasses and pots and pans...

...The service at check in: The lady who checked us in was not good at her job... We received no information about towel cards and had no idea we needed one to get towels... They mentioned you could use the pool at Nanea but you need to take a shuttle there... It also had a refrigerator, small stove, a dishwasher, and washing and drying machine for those who find that useful...

...We have been coming to this resort for 8 years, and we never grow tired of it. This time we were very excited to see that Westin's midweek cleaning of the timeshare units had returned... It is such a luxury to have your beds changed and towels refreshed midweek... As timeshare owners know, this is a service almost exclusive to Westin timeshare resorts... We were at the resort for 10 days, and during that time our unit was refreshed once, and fully deep cleaned once... Housekeeping staff members are so polite and almost immediately responsive... Every call for service or replenishing of supplies was answered within 10 minutes...

...We went to ask for a room change. Nothing was available for 2 days, but they did offer to move us on Monday, but it requires we check out of this room at 10am and then go through the check-in process again at 4!... If this doesn’t here example of customer service, I’m unimpressed... When we tried calling for one there was no answer... Later that evening they did answer and delivered a trash can...

...Owners' Services kindly called us a few days after check-in and, after listening to our story, said that didn't seem right and they would look into it...

...It took over 40 minutes for maintenance to come... They give us a hard time about wanting a new room but eventually we are able to get one although we had no room for 4 hours and they made no attempt to get one ready for us earlier... They say a manager will be in touch with us but everyone time we go up the manager isn’t available and will call us...

...It's 2022 and we can't stream any Netflix, Amazon, Hulu etc. The big reason for this is that their WiFi internet system is just a complete pile of crap... When it works at all, it is ridiculously slow and commonly, it's completely non-existent...

...The parking structure offered a choice of underground parking allowing us to avoid the intense heat... Jerry, who checked us in, was funny and personable... Chris at front desk was very informative... Ami at the concierge desk was extremely helpful...

...We were in an oceanfront villa on the ground floor, so we had a large patio where we could sit and enjoy our morning coffee or evening sunset cocktail. The grounds are lovely, nice pools (heated) and a very easy walk to the beach... We saw no bugs—not sure what that’s about—and the beds were so comfortable!!!...

Very nice resort and family oriented. However, with all the money you spend, there’s always the opportunity to spend more money if you don’t get down to the pool early and hold a lounge chair... You’re welcome to rent a cabana for upwards of $200 a day... It is just moments from the beach and you can rent lounge chairs and umbrellas there as well... And tons of fish and even turtles right out in the ocean no need to pay for a turtle excursion... The staff is very friendly and helpful and the rooms are beautiful... They have barbecue grills and picnic tables...

...We paid for an oceanview studio in the north tower, with a jetted tub and a lanai... How is a guest supposed to know that so they can verify what they are getting... The reservation also says Oceanview Studio Premium Villa (something that they don't even advertise on their site) so how do you verify that... I am looking at their reservation right now and no where does it say what tower, whether you have a tub or not and whether you have a lanai or not...

...The lady at the south building was much more approachable and knowledgeable when she explained why we couldn't pay to upgrade to a better suite since these were time share villas and therefore didn't give the same flexibility as a normal hotel... Rooms were a good size and appreciated the washer/dryer and full kitchen... Pool grounds and beach were great and loved that the pools were open til 10pm...

...but I was surprised that it took heading to the valet upon arrival versus them meeting me at the vehicle (they were not busy). Our room was nice and well appointed... We were directed to visit the concierge for a welcome gift... I did not pay $900/nt for a suite to be treated that way... The Kihei condo we stayed in had many many more amenities for much less and was significantly more updated...

We pulled up and were greeted at the front entrance by some extremely friendly staff, We were then directed to the front desk for check in, the awesome smell of White Tea filled the room, the check was extremely busy but moved fast. We were given our 1 Bedroom Villa with Ocean View on the 6th floor, end of the hallway... It was a great room very spacious and quite clean except for some of the kitchen supplies were a little dirty and I had to run them through the dishwasher... The Facilities are great and the beach and snorkelling opportunities are fantastic... We really appreciated the underground parking as well!...

...We didn’t see ANY bugs, the check-in took 4 minutes and the staff went above and beyond to make sure our stay was incredible. We never waited more than 10 minutes for anything we requested... There were plenty of chairs available at the pool, and we rented beach chairs at the snorkel store down the road to use at the beach all week... My husband and I both had fantastic treatments at Spa Helani, the staff there is so friendly and the spa is immaculate... The rooms are spacious and our three kids had a blast on the slide for hours... Mahalo Westin, we look forward to returning!...

...We checked in Thursday and finally had our room serviced on Sunday... Any service at the pool is non existent and there is just one restaurant with bartenders who can't quite figure out how to make basic drinks without getting flustered... We had a nice room and loved the location on the beach, but this is definitely a 2 star hotel with 4 star prices...

We had a great experience staying here and had zero complaints. Everyone, from the front desk staff, concierge, housekeeping and beach/pool crew were focused and friendly... The location, grounds and beach were beautiful, and upgraded rooms were lovely... Yes, it's a family-friendly resort, but its still possible to find some quiet R&R here... The only thing that keeps me from awarding 5-stars was the ridiculously high charges for the beach chairs and umbrellas by the Aqualani concession (not a part of Westin)... If I knew about this ahead of time, I would have rented chairs and umbrellas from an outside vendor after we picked up our car rental...

...Once again a most amazing stay at The Westin Ocean Villas. We love the proximity to amenities, the beach outside our front door, hearing the waves ... The pools are lovely with the sun beds being comfortable and plenty of them... The rooms are beautifully appointed, we had everything we needed in our 2 bedroom lockoff...

...We stayed in a spacious 1 bedroom villa with a giant bathroom and a well-equipped kitchen. The pools and hot tubs onsite were great for the kids, mine were too little for the big slide but had fun on the pirate ship... It was wonderful to have the beach so close by (just a few minutes walk from our room!)... with plenty of turtles, no driving required... The room comes equipped with lots of cleaning supplies - vacuum, broom, etc...

...We arrived on Saturday at 10am… checked in and used the facilities until about 4pm when our room was ready. We booked a studio with an island view and we got just that... Everyone was very friendly and helpful and I did not encounter anyone rude at all... We stayed on the south side and the pool was open… was supposed to be closed until th 31st of October but it was open when we arrived on 10/22 woohoo Note: Maui is pricy so just expect to pay $6 for milk $8 for eggs….we rented a car too so that was helpful getting groceries...

...Despite several calls to add notes and confirm my reservation i was unaware that the pool was closed until the day before I arrived... We all need a bed.. it was 9:15 pm to us... After I waited in line, the agent called housekeeping and told me my room would be ready in 15 minutes... We got to the room and had just been cleaned in the lat few minutes... E.g ice not emptied, facuets not clean...

...the restaurant was too busy but the food was ok. the pool staff and the restaurant staff were good... we ended up washing in the new dishwasher all of the dishes, silverware and glasses and pots and pans...

The grounds are nice enough, and it's nice that it's so easy to just walk out onto the beach, but there were definitely some issues that would make me rethink staying here... We checked in and we was not told about going to the concierge for a welcome packet... We received no information about towel cards and had no idea we needed one to get towels... We only later found out by chance that there's a welcome packet with a lot of information and a "privilege card" you can use at participating restaurants and bars... Amenities: We didn't realize that the South Pool was closed through to the end of October... They mentioned you could use the pool at Nanea but you need to take a shuttle there... The North pool which was open was smaller than I expected and consequently very crowded, and we didn't use it during our stay... Rooms: We were considering the timeshares until we saw our room... I wouldn't want to purchase a timeshare just to be placed in this room... The room was clean though, with enough space... It also had a refrigerator, small stove, a dishwasher, and washing and drying machine for those who find that useful...

...We have been coming to this resort for 8 years, and we never grow tired of it. This time we were very excited to see that Westin's midweek cleaning of the timeshare units had returned... It is such a luxury to have your beds changed and towels refreshed midweek... As timeshare owners know, this is a service almost exclusive to Westin timeshare resorts... We were at the resort for 10 days, and during that time our unit was refreshed once, and fully deep cleaned once... Every call for service or replenishing of supplies was answered within 10 minutes... For certain the large pool area in the North property was busier than we like due to the refurbishment of the pool in the south property; however, we were pleased to see that the properties are being maintained... We look forward to our next trip to this beautiful resort!...

Great location, love the beach, one swimming pool was closed while we were there at the end of September 2022, so their second swimming pool was jam packed every day...

...People reserve the lounge chairs every single day early in the AM with no one to enforce the rules...

...If you are going to Maui, then stay in style and luxury at the Westin Ka'anapali. It is a beautiful resort, and awesome views!... Swimming with the Turtles in the reef at the resort was a spectacular experience... They do not allow guests to use their baggage carts, staff only...

Our room was spacious, with a balcony facing the ocean, as well as the pool. We thoroughly enjoyed the full-size refrigerator... The parking structure offered a choice of underground parking allowing us to avoid the intense heat... Jerry, who checked us in, was funny and personable... Ami at the concierge desk was extremely helpful...