The Westin Ka'anapali Ocean Resort Villas
6 Kai Ala Drive, Ka'anapali, Maui, HI 96761-5915
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About
#3 of 4 hotels in Ka'anapali
Location
4.6
Cleanliness
4.5
Service
4.3
Value
4.0
GreenLeaders Silver level
The Westin Ka'anapali Ocean Resort Villas offers convenient access to whale watching, snorkeling, sailing, windsurfing, and scuba diving in Lahaina, Hawaii. Popular attractions like the Maui Ocean Center and Kahekili Beach Park are nearby. Enjoy four resort pools and waterfalls, three distinctive restaurants, a pool bar, a fitness center, and a full-service spa. At the end of an exciting day, settle into versatile studios and one- and two-bedroom villas with signature Heavenly® Beds, washers/dryers, fully equipped kitchens, and balconies. Our resort promises a memorable stay in Lahaina, Hawaii.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Kids pool
Shuttle bus service
Valet parking
Paid public parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Snack bar
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
BBQ facilities
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Picnic area
Shared lounge / TV area
Shops
Sun umbrellas
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Self-serve laundry
Washing machine
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Room features
Bathrobes
Air conditioning
Additional bathroom
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Private balcony
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Iron
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand movies
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Modern
Languages Spoken
English
Location
63Somewhat walkable
Grade: 63 out of 100
20Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
6 Kai Ala Drive, Ka'anapali, Maui, HI 96761-5915
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+1
Very clean and comfortable 2 bedroom lock off villa North tower. Live Music at check in and on the beach. Highly recommend renting beach gear for the week from the Snorkel Store. The daily snorkel report by email with parking was fantastic. Explored more of the island than we ever have, secret beaches included. Shuttle service is a plus. Foodland Poke is a must. Having a great swimmable and snorkel beach directly in front of the resort is a huge plus. Location, service, accommodations overall was great!
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: Costco Run-buy steaks, premade rice ceasar salad, water. Buy Poke from Foodland. Rent from...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Ka'anapali Ocean Resort Villas
Responded yesterday
Yvette, we hope you had a wonderfully relaxing time at the Westin Ka'anapali Ocean Resort Villas! Thank you for your perfect review and we hope to welcome you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A wonderful place to stay. The villas are comfortable and luxurious. They have a stackable washer and dryer, kitchen, shower and jacuzzi tub. The grounds are gorgeous ! There is a koi pond. The resort has direct beach access. The staff members are kind, and do everything possible to make vacations enjoyable. Our concierge, MJ, is the best!
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Date of stay: May 2023
Value
Location
Service
Room Tip: Eat breakfast at Auntie’s Kitchen in the South villas. The macadamia nut pancakes are delicious!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Ka'anapali Ocean Resort Villas
Responded 4 days ago
Mahalo for visiting and taking time to share your positive review! We're glad that MJ provided superior service to ensure you had a great time on vacation! We hope your stay was memorable and hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came here for Memorial Day vacation, but the experience is terrible and humiliating. The booking team made our name wrong, and it took 1 hr for us to check in. After we moved into the room, it’s just got worse, we found cockroaches on the table and service people told us it’s normal to see the cockroaches here!! Really???? Why not put that in the hotel description? And we asked for changing a room and it got declined. The next day we woke up, found cockroaches every where. We tried to talk to a manger, she starts the conversation disrespectfully and behave arrogant. We feel being treated so badly because we are not white people and it’s such a racist behavior. We have to argue with her multiple times a day and talk with different teams. It’s such a awful experience and we will never choose Marriott.…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Michael Denis M wrote a review May 2023
Castlewellan, United Kingdom381 contributions216 helpful votes
As resort complexes go,, these villas at Ka’anapali (part of the Westin/Marriott Group) are hard to beat. The resort sits right on the beach. Stunning position in beautifully maintained grounds. Numerous pools and a couple of fine restaurants and bars. A simply super staff and the villas themselves are holiday homes with kitchens and washer/dryers. Spacious rooms are all nicely furnished. Essentially timeshare units, but also available on the hotel sites. I cannot recommend this spot highly enough. If you’re not hooked on the place, you need to see a doctor…
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Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Ka'anapali Ocean Resort Villas
Responded 2 weeks ago
Mahalo for choosing to visit the Westin Ka'anapali Ocean Resort Villas! We're glad to hear you enjoyed the resort and spacious villas! Thank you for the recommendation and hope to see you again on a future visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are currently on the end of our stay here for the third year in a row. We have been Marriott members for over 30 years. We will not be coming back here again. We paid for our vacation through a VRBO member. We paid for an oceanview studio in the north tower, with a jetted tub and a lanai. When we arrived we received an oceanview studio, with no jetted tub and no lanai (we have a Juliet stand up). We did go back down to talk to someone at the front desk. She said if the reservation that they sent us doesn't say North Tower then we are supposed to assume it is the South Tower. How is a guest supposed to know that so they can verify what they are getting. The reservation also says Oceanview Studio Premium Villa (something that they don't even advertise on their site) so how do you verify that. The front desk agent was insistent that it should be on the reservation. I am looking at their reservation right now and no where does it say what tower, whether you have a tub or not and whether you have a lanai or not. Just wanted to let you know that like everything else nowadays you can't even trust a big name hotel/condo/villa that you are booking with. I usually don't write bad reviews but when it comes to encroach $10,000 for a two week vacation it's time to step up and say something.…
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Ka'anapali Ocean Resort Villas
Responded 2 weeks ago
We apologize for your disappointment with the room type reserved through VRBO. Please reach out to VRBO directly to confirm the room type reserved as the site is unable to change the reservation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the south building. Check in was very smooth. We did check in late at 9pm and there was no line. We were able to bring our own luggages to our own room. I went in to get the keys first. Then we drove to the building and parked underground. Parking is free. We had access to the pools and beach. We saw a turtle at the beach! They do have some good snorkelling spots. We loved taking our toddler to the playground and kiddy pool at the north side. They have a free cycle box near the kiddy pool. It’s a good method to recycle beach toys! Beach chairs start to fill up at 7-8am. Everyone was nice and pleasant. Room was nice and spacious. It was clean and no bugs were seen. We were on the fourth floor. Housekeeping only came to our room once to clean. I am guessing you can request them to come in more often. The resort was able to provide us a crib and a high chair after we arrive. The crib mattress was good enough for my daughter to sleep on. We did not dine at the restaurants on site, but we did try Maui Fruit Ninja which is a must! It is located near the beach access and they are there on Tuesday and Friday. We checked out at 10am, but our flight was at 9:30pm. They gave us lounge pass to use for the day. This was a bonus! We were able to use the pools and have access to showers. I was really worried about reading other reviews, but we had a wonderful time and we will 100% come back again!!!…
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Ka'anapali Ocean Resort Villas
Responded 4 weeks ago
We appreciate you visiting and taking time to share your positive review! We're glad that you were able to see a turtle on the beach! We hope your stay was memorable for all and we would love to see you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We bought our timeshare here while the resort was still under construction. We come once or twice a year and have been generally pleased with our experience. But this recent visit has been a big disappointment. We had a spectacular unit. But it’s infested with cockroaches. Tons of them. Everywhere. Walking across our bed while we’re watching tv (so gross). In the kitchen in the bathroom. Everywhere. Armies of them. I haven’t seen an infestation like this since I lived in a tenement building in NY. We reported it to housekeeping. No response. Plus, the room was shabby. It looked more like a Number 6 motel than a Westin. Broken tiles in the kitchen floor. Black, dirty grout between the tiles. The original lovely decor of buttery walls and Hawaiian art and decor has been replaced by cheap looking dark furniture and the ugliest dark carpet I’ve ever seen. They put a hideous finish on the bedroom was that clashes horribly with the carpet. Artworks has been eliminated. The dark walls are bare. The pretty, fragrant soaps are gone. The carpet in the corridors will make you dizzy. Unbelievable. It’s really sad to see the overall neglect of a property that was once so lovely. Honestly, COCKROACHES?? Several reviews have complained about them. How is Marriott not taking care of such a special property?…
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Ka'anapali Ocean Resort Villas
Responded 2 weeks ago
We apologize for your experience. Please contact customer advocacy at 800-860-9384 or email customer.advocacy@gmvwc.com to address your concerns.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent 11 days at the Maui Westin Ocean Villas. The Good: the room was clean and comfortable. They provide a free shuttle that takes you to Whalers Wharf and Cannery Mall, Outlet Mall and Lahaina. The Bad: there is no way enough shaded lounge chairs at the pool and the guests are left to fight for a shaded spot at 7 AM and never leave the spot, or pay for a beach umbrella and chairs - which is probably what they are wanting the guests to do so they can grab some extra $$. One day, we had our towels and bags removed from our lounge chair while we were doing the timeshare membership talk. I said more than once that I needed to get back to the pool lounge chair but they told me that I had to be part of the talk. Apparently my travel partner was not good enough. The Timeshare Membership talk was an awful experience and I would recommend that you run away fast from having to go through what we went through. It started off with us having a question about it so we asked the Concierge. They told us that they would book us a time slot which would be 1.5 hours. Our talk was almost 3 hours - see my earlier note about the hotel removing our towels and bags from our pool chair. The talk started off ok with Helenya (?) and was going fine until the sale manager (?) Brian entered the room. Even that started off ok until he said that he would give us a few minutes to make our decision. I said that I would not make a large financial decision like that in a few minutes and wanted to go up to my room to discuss with my travel partner. He said they were busy and I would not be allowed to take an hour to chat with my family in my own room about it - either it was a few minutes in their salesroom or the deal was off the table. I said fine - no deal. He got up and walked out. Barely a goodbye. In fact I held my hand out to shake and was rebuffed. Then he sent in Kai. Kai had a promotional offer which was for 5 days. I am from the other side of North America - travel time anywhere from 12+ hours and would need more than 5 days at the hotel so I proceeded to ask the question of price for 10 days and he said that he is busy and is not interested in answering my hypothetical questions. I was in complete shock at how we were treated. Having reflected on how the talk went, I feel that the two men were extremely rude and truth be known, we may have decided to take the deal but we were treated like crap because we asked questions to get a better understanding of how the timeshare deal would fit with our situation. Save yourself the hassle and don't go to this place. There are nicer places on the island.…
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Ka'anapali Ocean Resort Villas
Responded 4 weeks ago
Aloha and Mahalo for your review. We apologize you were unhappy with the sales experience while visiting us. We appreciate you sharing your feedback as your comments will be shared with the sales management team. We hope that you were still able to enjoy your visit to Maui!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This place is gross. Killed over a dozen cockroaches so there are many more I didn’t see. Staff said we would get another room. 24hrs later still in the same room. Never coming here again! I’ve stayed in many motels in many countries and this was by far the worst experience.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Ka'anapali Ocean Resort Villas
Responded Apr 27, 2023
We apologize for your experience. Please dial "0" from your room phone to speak with a Manager on Duty to address your concern.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We did not have a good experience at the Westin resort and villas in Maui. When we first arrived, we met a person at the reception desk who seemed sad, or perhaps grieving, or perhaps irritated by something. We were hoping to see someone smiling, even if at least for a moment, but that was not the case. We were provided a room different than what was assigned to us by our travel package vendor so we asked the hotel, and they immediately provided as the ocean view room. But the room was not at all at par with international standards. The room felt small and plasticy. The sink had a string odor to it as if it was harboring a bird’s corpse. The breakfast place did not have decent tasting food. They did not even have half and half. To summarize, for the price point, the place was really terrible, and we will never stay there again.…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Ka'anapali Ocean Resort Villas
Responded Apr 26, 2023
We are disappointed to read of your experience. This is not the manner in which we want our guests to experience on their arrival. We appreciate you sharing your feedback and comments and will be shared with our resort leadership team. Thank you for giving us a try!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$600 - $828 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin kaanapali ocean resort villas hotel lahaina, westin kaanapali ocean resort villas, westin lahaina, westin ka anapali ocean hotel, westin villas maui, lahaina westin, westin maui villas
LOCATION
United StatesHawaiiMauiKa'anapali
NUMBER OF ROOMS
505
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Claim Your ListingTHE WESTIN KA'ANAPALI OCEAN RESORT VILLAS - Updated 2023 Prices & Reviews (Maui, Hawaii)
Frequently Asked Questions about The Westin Ka'anapali Ocean Resort Villas
Which popular attractions are close to The Westin Ka'anapali Ocean Resort Villas?
Nearby attractions include Kahekili Beach Park (0.2 miles), Myths of Maui Luau (0.4 miles), and Huaka'i Luau Maui- Journey Through Polynesia (0.6 miles).
What are some of the property amenities at The Westin Ka'anapali Ocean Resort Villas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Ka'anapali Ocean Resort Villas?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Ka'anapali Ocean Resort Villas?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Ka'anapali Ocean Resort Villas?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Ka'anapali Ocean Resort Villas?
Conveniently located restaurants include Duke's Beach House, Slappy Cakes Maui, and Times Supermarket.
Are there opportunities to exercise at The Westin Ka'anapali Ocean Resort Villas?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Westin Ka'anapali Ocean Resort Villas have an airport shuttle?
Yes, The Westin Ka'anapali Ocean Resort Villas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Ka'anapali Ocean Resort Villas?
Yes, dry cleaning and self serve laundry are offered to guests.
Are there any historical sites close to The Westin Ka'anapali Ocean Resort Villas?
Many travelers enjoy visiting Old Lahaina Courthouse (4.2 miles), Lahaina Jodo Mission (3.9 miles), and Wo Hing Temple Museum (4.4 miles).
Does The Westin Ka'anapali Ocean Resort Villas have any great views?
Yes, guests often enjoy the ocean view available here.