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Extended Stay America - Los Angeles - Valencia

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Extended Stay America - Los Angeles - Valencia
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99 Reviews from our TripAdvisor Community

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Showing 97: English reviews
Hayward, California
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

My last stay (I stay once a month) was a nightmare and but I used to live nearby, literally was never going to stay again but the management has changed and it is clean, organized and comfortable once again. 100% turnaround .Mr. Islam the manager has taken it from a 2 to a 10 in a month Give it another... More 

Helpful?
Thank czechmom2015
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Los Angeles - Valencia. It's so nice to read how much you enjoyed your stay, and we are happy you were impressed with our service, suites and our amenities. Thank you again for being our guest, and we look... More 

Pinole, California
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is poorly maintained -- we had no wifi (staff couldn't figure out the appropriate passcode) and there was no shower curtain (and the front desk clerk argued with me about it). Staff was very unwelcoming when we checked in and the room was one of the worst looking rooms I've ever experienced. The rate charged was exorbitant considering... More 

Helpful?
Thank KayintheBay
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with department leaders and staff members to improve our guest experience. We apologize for the staffs less than hospitable behavior. We appreciate your comments as they... More 

Travelers are raving about these Stevenson Ranch hotels

Omaha, Nebraska
1 review
1 of 5 stars Reviewed 4 weeks ago

Filthy room, no tv remote, and broken toilet. Staff was very friendly, however. We cancelled the remainder of our reservation and moved to another hotel, and we did not have any problem doing that...again, very friendly people at the front desk.

Helpful?
Thank john8322016
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Thank you for bringing these issues to our... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

With Extended Stay Perks, this hotel is an even better value. Staff is friendly. If you are looking for a hotel close to Magic Mountain, this is it!! Straight shot up The Old Road...never once had a problem with traffic. Lots of food and stores in area. Only downside are the pillows.

Helpful?
Thank Bill C
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for being an Extended Perks Rewards member and for providing feedback on your stay at Extended Stay America - Los Angeles – Valencia. We are glad you found us to be of a great value and appreciate your compliment about our staff. We also appreciate your comments about our location, and we are happy it worked out well... More 

Palm Springs
2 reviews
5 of 5 stars Reviewed July 2, 2016

This hotel stay was significantly better priced than 2 neighboring hotels. The trade-off was a more minimal breakfast and no hair dryer in the room. The difference in price was well worth that. The room and hotel lobby were up-to-date and nicely furnished. My room was very quiet and service was very good.

Helpful?
Thank nansmith07
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for the great review! We are delighted that you loved our property, the great value we offer for the price and your accommodation along with the professional service that we offered. Thanks again for being our guest at Extended Stay America - Los Angeles - Valencia, and we hope to see you again soon! Sincerely, General Manager More 

Stevenson Ranch, California
1 review
5 of 5 stars Reviewed June 8, 2016

Having traveled extensively and worked in the hospitality industry for many years I have stayed in many hotels and understand as a demanding customer what it takes to be a successful hotel. This Extended Stay has nailed it !!! I have been residing here for 2 months with my 2 teenage children. We have been treated so kindly and professionally... More 

Helpful?
Thank PTamondong
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for sharing your wonderful review of your visit to Extended Stay America - Los Angeles - Valencia. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need in a timely manner, so it's nice to read our team accomplished this during your visit. We especially appreciate your nice comments... More 

Santa Clarita, California
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 4, 2016

I was here for 9 weeks for work and I try to see the best in places, but it was hard here. When I first arrived at 9 pm (granted, it was midnight my time and I had just dealt with LA rush hour traffic), I was exhausted and went to my room. There were not any kitchen supplies so... More 

Helpful?
Thank Kelley Y
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Kelley, Thank you for sharing your feedback and your rating. We sincerely apologize for the errors and issues which you experienced during your extended stay with us. We enjoyed having you as our guest, and clearly we have some improvements to make in several areas. It is feedback such as your which helps us identify areas where we need to... More 

Portland, Oregon
Level Contributor
22 reviews
4 hotel reviews
3 of 5 stars Reviewed May 18, 2016

the room was just ok, there was no pool or hot tub. we were under the impression that there was both. very disappointed. about that. the young girl at the desk was just a bit snarky for me. had to go to the front desk for a coffee maker and coffee and then cups. no silverware in the room or... More 

Helpful?
Thank Lisa M
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for reviewing your stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. Thank you for staying with us, and we would love the opportunity to serve you and... More 

Maplewood, Minnesota
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 27, 2016

In this area there is a tourist magnet called "Magic Mountain" and it is not that far away. Also MANY restaurants, and other diverse shopping retailers are very close, BUT, the main draw is the VERY FRIENDLY staff.

Helpful?
Thank dachemist
00esa, General Manager at Extended Stay America - Los Angeles - Valencia, responded to this review

Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. Our goal is to provide our guests with exceptional service, so we are also thrilled we were successful in doing so during your stay. All of us here at Extended Stay America... More 

Laguna Beach, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 22, 2016

I returned to ESA Valencia again for 2 weeks for work in February. Once again I received beyond exceptional service from Edna from the moment I checked in and till I departed. Edna is a valuable asset to a great hotel! I was given a great room on the 3rd floor on the end that was great, clean and had... More 

Helpful?
Thank ScottBalanda
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Business Center with Internet Access

Additional Information about Extended Stay America - Los Angeles - Valencia

Address: 24940 Pico Canyon Rd, Stevenson Ranch, Santa Clarita, CA 91381-1715
Location: United States > California > Santa Clarita > Stevenson Ranch
Price Range: $97 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Valencia 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stayamerica Los Angeles - Valencia Hotel Stevenson Ranch
Stevenson Ranch Extended Stay
Extended Stay Stevenson Ranch
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