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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 03/28/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Melia Cayo Coco
Updated 03/28/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 12 in Cayo Coco
Location
4.6
Cleanliness
4.6
Service
4.7
Value
4.5
2022 Travelers' Choice Best of the Best
Located beachfront in Cayo Coco, habitat of a large colony of pink flamingos. Five-Star All Inclusive Resort with 250 rooms. Conceived only for adults aged 18 years or more. Its superior suites and rooms are built on stilts over a natural seawater lagoon. Recommended for couples, weddings, and honeymoons. 250 Guest rooms: 168 Classic, 62 Grand Premium Lake View, 6 Junior Suite, 2 Junior Suite Lake View , 12 Grand Suite Lake View, 4 Dining Restaurants (A la Carte, International, Mediterranean, Buffet, Barbeque), 7 Bars. WiFi free. Mini Spa with free sauna and steam bath. Massages under supplement. Super attentive and professional staff.
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Property amenities
Free parking
Public wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Airport transportation
Parking
Pool / beach towels
Adult pool
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Bicycle rental
Bicycles available
Diving
Horseback riding
Snorkeling
Tennis court
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Fishing
Table tennis
Tennis court offsite
Shuttle bus service
Car hire
Taxi service
Photo copier / fax In business center
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Massage
Neck massage
Steam room
Adults only
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Extra long beds
Bidet
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Great View
Languages Spoken
English, French, Spanish, German
8417Reviews1766Q+A100Room tips
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Herring wrote a review Yesterday
1 contribution
This is 20th visit to a Melia Cuba resort. As always, wonderful and clean resort with excellent services. We continue to return because of the friendly workers and management personnel. We have recommended the Melia Cayo Coco to many friends and will definitely return again! … A big shout out to Lea,Dany,Yani … Yanquiel community manager and our friend Gippsy
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Date of stay: May 2022Trip type: Traveled
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded yesterday
Dear Tbone459, You cannot imagine what it means for our hotel to know that this being your twentieth visit to our resort, you have once again felt pleased and that your expectations have been more than met: exceeded. We can only thank customers like you for your kindness in posting comments like these on our TripAdvisor page, and for being so loyal to us and contributing to our promotion. Our standards will live up to what you have received and expect to receive in the future. Always count on a wonderful and clean resort, with excellent services, and with the kindness of the workers and the administration staff. Knowing that you will keep coming back is more than we can wish. Thank you very much for recommending us to family and friends. Your greetings and special recognition to Lea, Dany, Yani... Yanquiel, the community manager, and your friend Gippsy will be given. With warmest regards, Marco Mazzucchelli, General Manager
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LJK wrote a review May 21
St. Catharines, Canada26 contributions35 helpful votes
Let me preface this review with the following: my wife and I select resorts in Cuba with rest and relaxation “on resort” being the most important. Room, staff interactions, beach/grounds and food/drink availability are what matter to us. Activities, tours and entertainment are “nice to haves” but not important to us. My wife and I visited this resort in 2018 and we were impressed. This time, not so much. Not the worse experience for sure, but nothing nearly as positive as our last trip here. The GOOD Food: Great buffet both selection and quality and a la cartes wonderful. Beach/grounds: Beautiful beach, common areas cleaned frequently and the grounds were well groomed. The MARGINAL Staff/Service: While most staff we encountered were helpful and polite, there were some very irritating exceptions in important areas. Front desk staff simply deflected and sorting our room out took multiple visits; the room maid was simply rude; there were never enough staff on in the lobby bar in the evening to provide a reasonable level of service. I felt sorry for them. The BAD Rooms: As with any resorts of this period, most rooms are well worn which is to be expected but the first room we were put in was simply unacceptable. Heavy black mould on the ac unit, bathroom grungy, fixtures broken/missing, sleeping past 5:30 a.m. impossible….why ?.....no black out curtains. The Lagoon Suites have them….and that is were we ultimately went.... but unless you enjoy being in a room perched on posts in water (you may have guessed that I don’t but it beats not sleeping) you are out of luck…. bizarre….they have been in every other hotel in Cuba we have stayed in.
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Date of stay: May 2022
Location
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Room Tip: Stay in the Lagoon Suites if you value sleep
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded yesterday
Dear LJK_Ottawa, It is very good when our clients send us their comments about their stay in our facility and let us know about our mistakes and service failures, as well as our strengths. Each of these observations will be shared with the entire work team, as is the systematic procedure. It is reassuring to see that of all the options you and your wife seek during your vacation you were able to experience a vast majority. Very nice indeed to see that our great buffet, both in selection and quality, and a la carte restaurants were wonderful to you, and that the beach and gardens were kept beautiful, clean and well maintained is a relief to us. We really want you to know that we are not at all satisfied to see that, contrasting your last stay, you were not as satisfied this time. We sincerely apologize for not fully living up to your expectations. It is a great pity that in terms of staff and service you have not experienced the best. Throughout its existence, our hotel has been characterized by the recognition of all visitors for the excellent service and attention it offers, and above all, for the excellent staff that is part of the entire group. We can guarantee that we will look into the sad exceptions of poor service and care that you found so annoying. We will not be tolerant or compassionate with attitudes that ruin the work we do. Although it is true that we always offer our rooms in the shortest time possible, and taking into account availability upon arrival. It is also true that we do not subject our clients to the inconvenience of constantly returning to check this, as the staff of front desk must manage so that the waiting time and associated inconvenience is kept to a minimum. What to say about the chambermaid of your room, your complaint has already been sent to her immediate boss so that the pertinent analysis can be carried out. We repeat, it is not a characteristic of our staff to be rude and discourteous, quite the opposite, and consequently we are very strict with these bad attitudes. Our hotel, like some others in the region, is somewhat worn over the years and due to the aggressive coastal environment where these are located. However, we maintain it with love and systematic cleaning and maintenance work. In fact, some rooms have been renovated in blocks 61, 62, 63, 64, 71, 85 and 94 and now we are renovating block 77 until we finish with the renovation of all the standard rooms. However, inconveniences that totally depend on the good performance of the workers such as (black mold in the air conditioning unit, dirty bathroom, broken/missing fixtures, sleeping past 5:30 am impossible... why?... without dark curtains), will not be allowed and against this we will also be acting. Obviously, the inconveniences that you mention were due to a total lack of supervision by those responsible for each area. Once again our apologies for not fully meeting your expectations. We hope you give us the opportunity to have your visit again and thus be able to erase such a bad experience. With warmest regards, Marco Mazzucchelli, General Manager
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Addison K wrote a review May 20
1 contribution
This resort was my first visit to Cuba and it was wonderful. Everyone is so friendly, we made a lot of new friends. The staff have made this vacation special. If you have any concerns they address it instantly. Yanquiel found us and told us about this web page so we can leave a review :) since this was our first visit we were told by friends at home to be prepared for sub par food but honestly they have a lot of variety here and its all good! If you want to visit Cuba this resort will not disappoint. We hope to return in the future!
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Date of stay: May 2022Trip type: Traveled
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded yesterday
Dear AddisonKemper, Thank you for classifying us as a "Great resort" and for rating us as five stars. Your comments will be shared with the entire work team since it is a stimulant to continue working giving the best of us for the total satisfaction of our visitors. It is good that your first visit was so satisfactory, because it allows us to count on your return in the future. We know that our friendly staff members and perhaps other visitors will be happy to meet you on your next vacation. Always count on a staff attentive to any problem and willing to offer immediate service and help in case any guest needs it. Your recognition of Yanquiel for the good work he does so that you share your experiences will be transmitted to his department. It is true that we have occasional inconveniences with the food products we offer, but we always look for alternative solutions to deal with them and not affect the variety and quality of these, and thus satisfy our customers. It is good that even when your friends warning you about our shortcomings, it was not corroborated by you. Thank you so much for letting our readers know that our resort will not let you down. We hope to see you again in the future! With warmest regards, Marco Mazzucchelli, General Manager
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Linda M wrote a review May 20
Ontario, Canada1 contribution
First time in Cuba. I had a wonderful stay. Staff are great and super friendly. The hotel is very clean. Beach is amazing. I can't wait for our next visit!! Thanks so much to all the staff!!! Love you all🥰
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Date of stay: May 2022Trip type: Traveled
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded yesterday
Dear Frostle167, How delighted we are to receive these succinct but very flattering comments about your recent stay at our hotel. To see that this being your first time, you leave very satisfied and with all your expectations met is more than we can wish for. We sincerely thank you for taking the time to post these wonderful comments on our important TripAdvisor page and for letting our readers know that your stay was wonderful. It is great that once again our staff earn the recognition of our visitors for being so helpful and friendly. Count on us to maintain a clean and well-maintained facility so you will choose us again. It will be great to have you back; we are who can't wait for your next visit. Thank you very much for choosing us. With warmest regards, Marco Mazzucchelli, General Manager
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Lori C wrote a review May 20
Dartmouth16 contributions31 helpful votes
This was our first time to this resort. It’s only 15 minutes from the airport. From leaving the aircraft to arriving in our room was very smooth. I had reserved our à la cartes ahead of time online, and, while I didn’t receive the promised email confirmation, our reservations had been made. Small touches make a difference : staff was over the top friendly and attentive, the coffee was always piping hot, and all the public area washrooms were always immaculate. We could usually find a palapa on the beach, but folks do tend to do the early morning towel run to reserve a spot. Annoying but hard to avoid. We tipped in Canadian currency, and were almost always able to get bills changed into loonies and toonies (one and two dollar Canadian coins) at the bar. We had a renovated room, which seems to mean new shower instead of a tub, which was fine with us. Lots of hot water, pressure was ok. The only toiletries supplied were good sized bottles of shampoo and shower gel. I had been hoping for body lotion - so bring your own if you need it. But in fact, most of the day and night, we were slathered in sunscreen or bug repellant - the resort is on a lagoon, it will be buggy. Always. We were disappointed not to find coffee or a coffee maker in the room. Had I known, I would have brought my little one-cup filter and coffee - but the pool snack bar is open 24/7, so not really an issue. We love to snorkel, and there really isn’t anywhere off the beach to do so. Our Air Canada rep arranged for us to join a group that left from the next door Pullman resort. For $25.00 CDN you are taken by boat to a reef not too far out for an hour. Absolutely well worth it. There was always something tasty to eat, though this place had the same odd shortages as other resorts in Cuba. No jam at breakfast- bring your own if it’s important. We went to the gym one morning. There are bikes, treadmills, the usual equipment, and, while there is a fan, it’s not very effective. Overall, a satisfying visit. So happy be back in Cuba!
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Date of stay: May 2022
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded yesterday
Dear Lori C, I am very pleased to learn that, despite any inconvenience, your visit was good enough to be rated a “Great Visit”. It is great to have your travel feedback on our TripAdvisor forum and we thank you for the time you took to post it. It is good to know that you used our online page for your advance reservation of our specialized and to see that everything went well despite the inconvenience of not receiving the confirmation by mail. We will analyze this detail to understand what happens or could have happened so that the confirmation has not been sent to you. It gives us great pleasure that you have experienced the pleasantness of the small details that make your stay much better, such as the exaggeratedly friendly and attentive staff, the coffee always very hot and the impeccable cleanliness of the bathrooms in the public areas. It is very understanding of you that you are aware of how difficult it is for us to keep our palapas or sunbeds unmarked by guests, even though signs everywhere indicate that this is not allowed. We also understand that we have not been sufficiently demanding and observant in this regard and that we must act in this regard. We are convinced that our staff appreciated every tip you offered them, because we know what it represents for them. I would like you to know that some amenities are exclusive to superior rooms, however, if any client of a classic rooms, renovated or not, makes us a specific request, and we have the product in our stocks, we do not hesitate to provide them. In fact, body lotion, sunscreen or bug repellant are not included in our room standards. The classic rooms have a kettle with instant coffee and tea bags, the deluxe suites and junior suites include tea and coffee makers with coffee capsules and tea bags. However, it is no less true that now we do not have instant coffee or coffee capsules since it is something that is lacking throughout the country due to problems with our external suppliers. However, as you say, the pool snack bar is open 24/7, so it is not really a problem. Our hotel has a nautical club that offers a group of activities included and others not. However, it is true that the Pullman, the Next-Door hotel, has a Diving Center that offers its services to all hotels in the area. We thank you for acknowledging that our food offerings are varied and of sufficient quality to satisfy all tastes, even with the inconveniences of shortcomings of timely replenishment by our aforementioned external suppliers. Thank you very much for having been with us. We hope to have you back and offer you a more than satisfactory stay. With warmest regards, Marco Mazzucchelli, General Manager
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Lynn S wrote a review May 20
1 contribution
I love this place. I go at least twice per year when possible. This was my first trip back after Covid. There are a few shortages due to the pandemic but nothing that interfered with the quality of my stay. The staff is always wonderful. They treat you as family. Can't wait to go back again!
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Date of stay: April 2022
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Room Tip: As the resort is small all rooms have easy access to anything in the resort
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded 3 days ago
Dear J1371TJlynns, You cannot imagine how nice it is to know that you love our facility. It is good to know that you come to our country several times and we will be pleased to know that you will choose us in the future for your vacations. How wonderful after all this bad time that Covid-19 imposed on all of us, finally you had a pleasant stay, with good services and attention and you were able to relax and rest. We know that occasionally we have some shortcomings due to the pandemic, and especially due to restrictions associated with the economic blockade of this country. However, it is good to know that this did not affect the quality and variety of what was offered, much less, the quality of your stay in general, since as always, we did our best to find alternative solutions to all kinds of inconveniences that could be happen. Always count on a facility that lives up to what you expect and with the wonderful staff that has always characterized it. Remember that each of our clients will always be welcome and considerate one more family member in our house. We hope you can come back again soon. With warmest regards, Marco Mazzucchelli, Community Manager
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Peter C wrote a review May 16
1 contribution2 helpful votes
+1
The Hotel Resort was one of the most relaxing enjoyable holidays I’ve had in a long time. The staff the cleaners, maintenance, and maids were all very friendly and respectful. The gardeners were all happy and friendly. The entertainment and sports team were over the top and would go out of their way to make guests feel welcome. “Opa”& Lea were stand out leaders. They would remember names and preferences from first meetings. They have a wonderful program that you should join in on. I am sure you will be asked. The wait staff bartenders servers cooks & chefs all added their own personal touches to everything they prepared while doing their best to make you feel comfortable. The food was plentiful and lots of variety. Charles is a standout behind the buffet counter. Don’t miss out on one of his omelettes or his pasta dishes. Our table service given by Ketty & Jorge was the best and you felt as if were part of their own family by the end of one week. We were never so well looked after. Special dinners had high quality cuts of meat and local lobster or fish. There were superior presentations of dishes throughout these meals. I haven’t even mentioned the surroundings. The property is a small resort which adds to the intimacy of your holiday. The beach is probably the most picturesque you can find anywhere. Shoreline walks for as far as you can see. Soft sandy clean beaches crystal clear waters. The waterfront hosts a beach bar and a open air dining room which serves buffet and a la carte. Both superb. This is also where a weekly bbq of pork and chicken will be found. Grilled fish shrimp beef chicken and pork as well a vegetables and fruits are available. The rooms are set up in small separated buildings with four six or eight units in each one. Several units have been remodelled with nice walk-in showers. I found the beds too firm for my liking. But the air-conditioner after a long day certainly helped to make you feel comfortable. Our group after some work from the front desk, with particularly thanks to Kennear we’re able to have four side by side rooms. He also went to great lengths to arrange a wonderful beach dinner which would give survivor show rewards dinners a run for their money.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Bring bug spray sunscreen lots of it. batteries,socks, pens, tip with Canadian $5 bills exchange...
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2 Helpful votes
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded 5 days ago
Dear Peter C, We are very pleased to know that our hotel is considered by you as "The best property in Cayo Coco". We thank you for letting us know that you had a great time with us and that your vacation was relaxing. We also thank you for allowing us to have your comments on the important social forum of TripAdvisor, which is widely read by our future visitors and others trying to make their travel choices. All of us are aware of what it feels like to be treated by a work group like ours. It does not surprise us at all to know the immense satisfaction that you felt with each member of the staff, from the cleaning and maintenance personnel, to the exterior areas, through service, entertainment, reception, sales, management and the rest. Your special mention to Opa and Lea for being your leaders will be transmitted to their department head. We will also take into account your table service provided by Ketty and Jorge. Thank you very much for recognize that the variety and quality of our offerings are sufficient to satisfy all appetites, Charles is an exceptional chef at the buffet, of this we are convinced, and it is good that our readers know it because they will not want to miss some prepared, spaghetti or pasta for him if they visit us. It is also good to see the approval you give to our restaurant by the beach, very visited place and liked by all customers, because of not only the position and the pleasant atmosphere and view that it shows, but also because it is the place where the long-awaited for all Cuban Day lunch take place. It is very nice to see that you enjoyed the entire facility, which you found clean, beautiful and welcoming, from our rooms to every place in the hotel that you could appreciate and enjoy. It's a shame and we apologize that your bed was not in good condition, we would like you had report it to our customer service department so that they could have acted in a timely manner and made your stay much more pleasant in terms of room comfort. It is good to see that once again our staff made their best to accommodate our guests requests and in your case, Kennier was able to manage the situation to put everyone in your group in adjoining rooms and also provide you with a wonderful dinner on the beach. What more can we ask of ourselves if our customers leave with suchsatisfaction as you did! With warmest regards, Marco Mazzucchelli, General Manager
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ShamWow wrote a review May 16
1 contribution1 helpful vote
We went to the Melia Cayo Coco for a week May 1-8. The bus ride to the hotel was short and check in was smooth and efficient. We initially had a ground floor room with a renovated bathroom and brand new mattresses. The patio doors on all the rooms do not lock and instead have little chains, similar to what you might have on your front door to open a crack safely. I was concerned about bugs and safety, so we asked to move to an upper floor, where the patio door would lead to the balcony, not directly outside. They were able to accommodate this request by the second day. Our second floor room had the older style bathroom, with a comfy tub, and older mattresses that were about to be replaced. Nothing smelled or was musty. The room was clean and fresh in spite of the worn mattresses and bedsheets. The rooms are shabby, but immaculately clean. At first I was disappointed, but really we only used the room for sleeping, so it didn't matter that it was shabby. It was super quiet and there were no bugs. Air conditioning worked well. You need to bring a voltage converter for the 220 volt power receptacles. I always attach it to a surge protected power bar so as to safely charge our devices. There is unlimited free high speed internet. It was great. We brought our own fluffy pillows. The staff are friendly and helpful. Please remember this is Cuba and they are doing their very best with extremely limited resources. We didn't come for spectacular food, and always found something to enjoy. There was fresh bread, butter, tomatoes and cucumbers. Lots of mangoes. And I really enjoyed lots of sweet butternut squash. There was a good selection of pasta and plenty of seafood too. And delicious cheeses! They had great ice cream for dessert. We spent our days on the beach. It is huge, expansive, no cigarette butts , and the water was warm and beautiful. I would go back just for the beach. It is the best beach I have ever experienced. It was not crowded at all and we walked about 2 km end to end. Snorkelling was fun, and there is always something to see as the reef regenerates after a previous hurricane. You don't have to walk out far to be able to swim. There were hungry mosquitoes, in spite of them spraying, so be sure to bring some repellent! The common areas of the hotel are beautiful.The lobby bar seems to be the hub of activity. I found the type of guests here to be mostly younger retirees who were having fun without bothering anyone else. They were dancibng and singing along with the entertainment. Some played cards. Most of them are returning guests, many having stayed at this Melia multiple times. We felt very safe regarding covid. The staff wear masks properly and have been properly trained in measures of public hygiene. They take it seriously, and it felt like the guests did too. This hotel seems to attract very sympathetic people. In conclusion, we loved the Melioa Cayo Coco and will be back for sure.
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Date of stay: May 2022
Location
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Room Tip: Ask for an upper floor.
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1 Helpful vote
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded 5 days ago
Dear Scammie, Thank you very much for your kindness to publish your travel experiences on our TripAdvisor page, comments like yours will always be welcomed. Each observation yours will be taken into account as those of all our visitors. We apologize if the conditions of our rooms do not seem the most optimal to you, but see that you finally felt at comfortable in the last room it is somewhat reassuring. We fully understand that you have wanted to save the hassle of requesting help from our service department customer to improve more the conditions of your room, but it would have been good if you had made known your dissatisfaction with the state of your mattress and sheets, we are convinced that we could handle the situation promptly and had offered you a much more pleasant stay. Same as we have told other guests that have mentioned the issue of outdated rooms, I would like you to know that right now we have been able to renovate a group of rooms in different blocks and are working on the renovation of others to achieve total renovation of all standard rooms as conceived in our investment plan. We tell you in advance that our hotel will continue to be characterized by an extremely friendly and helpful staff, and we ensure a beach and a general atmosphere of the pleasure of all guests. Thank you very much for your recommendation to our future visitors to bring voltage converters if it were necessary. It is great to see that our offers in food were of your liking. Clearly, we can present difficulties for timely replenishment of some products by drawbacks associated with our suppliers, but we always look for alternatives so that customers have an adequate selection and the quality standards required. It is also very opportune your recommendation to our future visitors bring repellent. Although the hotel applies a systematic fumigation there are peaks moments of occurrence of these insects, nobody should forget that we are located in coastal ecosystem where they proliferate rapidly, especially in the summer months. We guarantee that our hotel and each of its facilities remain to their liking as we work tirelessly for it. Good to see you could see that even with the presence of people of different age groups all could have fun without there being any antagonism. You can expect that we will continue carrying out safety measures and prevention protocols Covid-19 for our hotel remains a safe place for our guests and employees. It is very gratifying to know that you loved our installation and that you will return. With warmest regards, Marco Mazzucchelli, General Manager
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EasternOntario wrote a review May 16
eastern102 contributions11 helpful votes
+1
We stayed 10 days for a postponed Anniversary trip near end of April and had great weather. The beach is really fantastic you can walk a very long way to left of Melia past old restaurant on rocks to another crescent shaped beach not to be missed. The food at buffet for lunch and supper was very good with lots of variety. Omelettes were great at breakfast and fresh pasta or fish at supper. We had every lunch at beach restaurant with bbq chicken, fish and buffet style sides, and on Cuban Day they had lobster and good selection of other bbq foods. We tried all 3 a la carte restaurants and all were very good. They did run out of white wine midway through our stay but that was only thing noticed missing. As others have said the crowd is generally over 45 and not a party resort which seems just fine for people as they have many repeat visitors. Very relaxing stay, we are not pool people but it looked well cared for and seemed most days to still have loungers available. We spent every day on beach and never an issue getting a spot under a palapa for shade. Did day trip to Playa Pilar on double decker bus for 5 dollars a person return, a little slow as you stop st many other resorts but an incredible beach to visit. Did Catamaran off resort to nearby reef to snorkel as well, lots of fish and nice to do. Entire resort is very well cared for and clean. The gardeners do a great job. Special mention to our lunch time server, Alehandro, and supper server, Celia and Oscar, but all staff were very attentive. Would highly recommend.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded 5 days ago
Dear EasternOntario, We would like to express our most sincere thanks for allowing us to have your travel comments and for giving us a five-star rating as well as publishing these in this important social forum that is of vital importance to all our readers. It also fills us with pleasure to see that you chose us not only for your vacations, but also to celebrate such important event as your anniversary. It is a good thing that everything conspired to make your stay with us optimal, from the exceptionally good weather near end of April to the services and attention you received. You are another of the many visitors who attest to the quality and variety of our food offerings, something that sometimes forces us to figure things out and look for alternatives so that standards are maintained in this regard, since on certain occasions we present inconveniences with our suppliers. We apologize for the inconvenience with the lack of white wine and thank you for being so understanding. We can assure you that regardless of the average age of most who come to this resort, all age groups can find something to do in the entertainment program and feel included. On the other hand, we do indeed have a large number of sun loungers on the beach and around the pool. The only inconvenience that sometimes arises in this regard is when some visitors mark these with belongings and leave these alone for a long time, bothering others who want to use them; it is great to know that you and many others did not have this problem. Count on us to keep the entire complex very well maintained and clean so that you continue to have us as your reference hotel for a vacation in Cuba. Your special mention to your lunch server, Alejandro, and dinner servers, Celia and Oscar, will be given. Thank you very much for recommending us. We hope to see you again as soon as you be able to come back. With warmest regards, Marco Mazzucchelli, General Manager
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damgr8 wrote a review May 16
Penetanguishene, Canada79 contributions92 helpful votes
Lost count of how many times we have returned to this resort – more than 5, less than 10, but we were gratefully welcomed ‘home’ May 1 through 8 after being denied for almost 2 years because of Covid-19 travel restrictions. Amazing to experience how many of the staff also returned, remembered us, engaged immediately and didn’t miss a step in continuing to perfect their hospitality craft. Says a lot about why and how this resort has and continues to be successfully populated and managed! What did change was the demographics of the guest clientele. This has always been a relatively small, laid-back, relaxed resort appealing to mature 45+ adults, mostly Canadians. Previously, UK visitors comprised a large contingent as well with a smattering of German and Spanish but due to the demise of Thomas Cook Travel, absence of Tiu Travel and the Ukraine/Russia conflict their absence is understandable. Their replacements, bringing resort occupancy to near capacity, are younger ‘party-on’ groups, or maybe it’s just us getting older. We wouldn’t speculate whether they can co-exist long term. So, what’s changed in the last 2 years? The Good: Covid-19 protocols • Abundant, resort staff always wear protective facemasks, sanitization stations are everywhere • Guests are gently reminded to wear facemasks in indoor common areas where interaction with staff is required (front desk, reserving and entering restaurants, buffet when being served, approaching lobby bar, etc • Note: Would support retaining resort staff serving guests at buffet, not only did it cut down guest contact but ensured a reasonable food selection portion control (no one took all the bacon or shrimp!) Check-in • Fast and efficient, they were ready for us. 15 minutes and we were greeted, assigned unit and ourselves and luggage transported to suite Beach & Pool • Still the same great beach! Spacious, wide, long and daily cleaned of seaweed. Palapas with loungers usually available until 10:00am. Still the same reserving issue with a non-resort towel, one flip-flop, a book, beach coverup draped across multiple loungers or fabricated ‘Reserved’ sign. Seems the privileged require reserved spots at both pool and beach. • Poolside loungers’ were always available, reasonably spaced • Clean towels in plentiful supply Food • Buffet - everything available, a bit repetitive, missing were the culinary theme nights • Ranchon Cubano - a must go Friday noon, excellent open pit Cuban BBQ, beef, pork, chicken shrimp, lots of supporting dishes • International – Dinner booked but cancelled. Had very good Eggs Benedict for breakfast • Mediterranean - menu didn’t suit our palette • Snack Bar - tasty pizza, burgers, hot dogs, can get busy • Availability issue of fried foods one day due to lack of cooking oil, apparently worldwide shortage. Bars • Lobby bar - still has premium liquor, excellent coffees in the morning, table service • Pool and Beach bars - lots of choices, quick, friendly, service Entertainment • Always something light in Lobby before / during dinner hour • Open Air Theatre shows and concerts most nights, weather permitting, starting around 8:30 - 9:00 pm and lasting about 1 hour Tipping • Very interesting, Cuban CUC’s finally retired! As most guests were Canadian, the tipping currency of choice has become the Canadian dollar, specifically Loonies and Toonies ($1.00 & $2.00 coins). Makes sense, please offer to exchange for Canadian script before leaving as coins are worthless at banks and to resort workers in Cuba. The not so Good: Reception • No initial ‘manager greeting’, just sparkling wine, probably because Sunwing delivered us one hour later than expected • No returning quest welcome, although a bottle of rum appeared in our room unannounced one day – thanks, it’s gone now! Rooms • Dated, looked the same as we left it 2 years ago but clean, functional, no musty smell. Mattress firm, pillows okay, bedding didn’t seem to fit well • Our minibar was broken, 2 calls to customer service and it was fixed. • No Crystal beer in the fridge! • Television reception was poor with lines and ghosting, luckily weather and activities were good so we didn’t watch much. • A/C cooled the room but not as cool as we would like, seemed to cut-out at night • Note: Maid required to leave door open while cleaning turns A/C off but doesn’t turn back on when leaving Excessive Noise • From Lobby, upon arrival, disc jockey relocation from theatre due to inclement weather. Guests, reception, and bartender, shouting above music had difficulty comprehending one another during check-in and placing order • From Open Air Theatre, Wednesday night, between 7:30pm and 8:30pm. Our room was across the pool and behind the spa from venue yet still the music was so loud it shook our balcony door, vibrated furniture in the suite to the point we couldn’t watch television or concentrate on reading. Called customer service and spoke with manager twice before it was turned down to a more reasonable level. Although he explained the new, younger, clientele enjoy the music / concerts loud, I’m sure they are not deaf and we don’t want to be. Mosquitoes and ‘No see-ums’ • Didn’t notice any aerial spraying as in previous visits, only walkabout manual spraying. Just brutal after a mid-week thunderstorm, wife receiving multiple bites even after applying deterrent. Had to bug-spray inside of suite after maid visits and before retiring for night The Bad: International restaurant closed. • Looks like extensive structural damage in the bathroom area but I’m sure it will be a MCC priority to have it up and running again asap. Too bad, they served tasty breakfast and dinner items. Overall, enjoyed the warm sunshine and ocean, met some interesting people, ate some delicious meals and had a great time. What more could you ask for! Would we return - Yes, with a caution. From the managers related comments (re: Excessive Noise) it appears MCC intend to attract a younger clientele to what has traditionally been a laid-back resort. Don’t blame them, a full resort operates more efficiently than a half empty one. We will monitor guest reviews to assess the success of the transformation before committing.
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Date of stay: May 2022
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded 5 days ago
Dear damgr8, First of all I want to thank you for allowing us to have your comments about your recent stay at our hotel. I would like you to know that the comments of our visitors will always be well received since these are an important work tool that helps us improve what we offer and what we do. So nice to hear that you were glad to be back at our facility and that you were able to exchange with all the staff who welcomed you gratefully after being denied you for almost 2 years due to Covid-19 travel restrictions. We know how much pleasure our visitors can experience when our workers remember them and treat them with extreme kindness and being very helpful, this is something that really makes us proud. It is very true that in recent times, we have lacked clients from the United Kingdom, as well as from Germany and Spain, but precisely the replacements have been with a greater number of Canadians. Although as you appreciated, the group have also become more heterogeneous, coexist groups of different age groups. However, in our opinion, this has not affected the usual dynamics of the facility's operation nor has it changed its essence as a rest hotel. Our services, and even our program of activities, continue to be aimed at a public that seeks to relax in harmony and tranquility. That at a certain moment some group of young people tend to be a little more active is something understandable by everyone. We like to know that our clients feel protected since we have implemented the prevention protocols for Covid-19; it is something that we will be doing as long as any threat of contagion persists. To the extent that conditions allow it, we will continue to carry out some procedures that have always existed. We know that many of you prefer to be served at the buffet instead of self-serving, since among other things, as you say, it not only reduces contact with guests, but also ensures reasonable control of food selection portions. However, this last aspect is something that was recently reestablished at the direction of our corporate management. Our beach and pool will continue to be cared and cleaned so that they continue maintaining their splendor. It is a pity that although we know that there are enough sun loungers for everyone, there is still the inconvenience of reserving them by some visitors, even when there are signs that clearly prohibit this. In any case, we know that we must be more vigilant and radical with this; we assure you that we will take more effective measures to eradicate this inconvenience. We would like you to know that we strive to maintain a varied offer of food and beverages in accordance with quality standards, in accordance with this we constantly seek alternative solutions to the possible shortages of some products and the non-timely replenishment due to irregularities with our suppliers. On the other hand, it is a fact that the services of our international restaurant were relocated to the Ranchon by the beach due to capital repair works. Your observation about the tip and the best way to offer it to workers is very good, but you should know that it is a rule to be treated with love all our clients whether you offer it or not. We guarantee that we will make an effort to maintain the reception of all our visitors by the hotel management; this is something that makes you feel welcome, at the same time that it greatly facilitates the check-in process. We apologize if due to delayed arrival due to issues with Sunwing and hotel operational complications, you and your group were unable to have the honor of being personally greeted by the General Manager or a member of management. We would also like you to know that our hotel is one of the oldest in the region and for this reason, our rooms may seem somewhat dated, but I can assure you that remodeling works are being carried out in those that the structural conditions allow it. In fact, some rooms have been renovated in blocks 61, 62, 63, 64, 71, 85 and 94 and now we are renovating block 77 until we finish with the renovation of all the standard rooms. We are very sorry for the inconvenience of your minibar, but we are relieved to know that our customer service staff along with technical services resolved the problem in the shortest possible time. On the other hand, you need to know that television signals, as well as Wi-Fi, can be affected due to adverse weather conditions, such as rainy and windy days that sometimes occur. It is also established that the air conditioning is turned off during the house cleaner’s service time and remains off while there is no one in the room, this can give the impression of weakness in its operation at the beginning of its functioning because it must acclimatize all over again. Sometimes the night check in coincides with a show that is taking place in the lobby area. We are going to analyze the possible solutions to this inconvenience so that neither the programming of the proposed activity nor the registration process upon arrival is affected. We will also analyze the emissions of excessive noise in open spaces and we will manage everything in a way that both those who are looking for this type of more energetic activities and those who prefer a quiet rest enjoying television or another activity will feel satisfied. With respect to your concern about mosquitoes, we would like you to know that we are located on the coast, in a protected natural area that is part of the Great Wetland of the North of Ciego de Avila_ Camaguey, so there are peak hours where the occurrence of mosquitoes increases. Normally in keys, this is associated with the tide changes that take place early in the morning and in the afternoon about dark. Normally during these months sometimes it rains and this can promote the occurrence of mosquitoes. In any case, the hotel has a fumigation program that prevents them from being scourged, of course extensive fumigation by the planes belonging to the company in charge, EMPRESTUR, would be very good, but this is something that the hotel does not decide but rather requests it to MINTUR. This company indicates it. In any case, we have already made this request and we hope that it will be carried out shortly. As we have already told you, the international restaurant is closed due to capital repair works, but as you say, it will be a priority to get it back up and running as soon as possible. It only remains to us to add that you can count that your comments will be taken into account and that we will do our best so that you can once again have us as your preferred place for your vacations in Cuba. With warmest regards, Marco Mazzucchelli, General Manager
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ALSO KNOWN AS
melia cayo coco hotel cayo coco, cayo coco melia
LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Coco
NUMBER OF ROOMS
250
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Frequently Asked Questions about Melia Cayo Coco
Which popular attractions are close to Melia Cayo Coco?
Nearby attractions include Birdwatching with Paulino Lopez Delgado (0.2 miles), Rocarena Climbing Center (0.3 miles), and La Cueva Del Jabali (3.5 miles).
What are some of the property amenities at Melia Cayo Coco?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Melia Cayo Coco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Cayo Coco?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Melia Cayo Coco?
Yes, free parking is available to guests.
What are some restaurants close to Melia Cayo Coco?
Conveniently located restaurants include Ranchon Playa Flamenco, Ranchon Las Dunas, and Melia Hotel Cayo Guillermo.
Are there opportunities to exercise at Melia Cayo Coco?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Melia Cayo Coco have an airport shuttle?
Yes, Melia Cayo Coco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Melia Cayo Coco have airport transportation?
Yes, Melia Cayo Coco offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Cayo Coco?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Melia Cayo Coco?
The staff speaks multiple languages, including English, Spanish, French, and German.