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Jardines del Rey Ciego de Ávila, 69400 Cuba
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Pool & Beach (2583)

About

#1 of 12 hotels in Cayo Coco
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Located beachfront in Cayo Coco, habitat of a large colony of pink flamingos. Five-Star All Inclusive Resort with 250 rooms. Conceived only for adults aged 18 years or more. Its superior suites and rooms are built on stilts over a natural seawater lagoon. Recommended for couples, weddings, and honeymoons. 250 Guest rooms: 168 Classic, 62 Grand Premium Lake View, 6 Junior Suite, 2 Junior Suite Lake View , 12 Grand Suite Lake View, 4 Dining Restaurants (A la Carte, International, Mediterranean, Buffet, Barbeque), 7 Bars. WiFi in all rooms and areas at 1 CUC per hour. 1 mini Spa with free sauna and steam bath. Massages under suplement. Super attentive and professional staff.
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Property amenities
Free parking
Paid internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Airport transportation
Parking
Internet
Pool / beach towels
Adult pool
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Shuttle bus service
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Adults only
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Charming
Languages Spoken
French, Spanish
7,688Reviews1,626Q+A100Room tips
Traveler rating
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Popular mentions
+1
Well, we went back to Melia Cayo Coco, Cuba again and to say that it was the best trip yet would be an understatement. This was our third time vacationing at the Melia Cayo Coco resort and I could not have been happier. We arrived early evening and were checked in right away. A nice glass of sparkling white wine to greet us while got our room key card. The front desk staff are so nice and very accommodating. We were driven to our room, which was newly renovated. Very nicely done and a fantastic view of the ocean. The room was very clean and decorated well. Very cozy. Once changed we headed off the the buffet before it closed and met with staff with hugs and kisses. They truly remember the guess that return and treat you like royalty. Even though we were late getting to the buffet, the food was hot and there was such a variety to choose from. We never had to worry about the food...except on what to eat. The evening entertainment was absolutely amazing. Such professionals in everything they did. From the singing to the dancing. The entertainment staff are the best. Yinet and Maite are so much fun, you can't help but get up and dance. The resort was being updated a lot. Everything was looking absolutely fabulous. This place is just so beautiful. With the amazing grounds keepers doing there magic, they make the place look like a true paradise. I can't say enough about the beach. It's one of the main reasons to go back to Melia over and over. The white sands and the many blue and green colors of the ocean, it's the best stress relief one could ever ask for. I honestly can't say anything negative about this paradise. Would I go back again? Yes, without hesitation. So, if you are looking for an adults only resort that have the friendliest staff and great food, amazing scenery and a beach like no other, then make your way to Melia Cayo Coco. You won't regret it.
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Hotel's Favorite
Just back from our umpteenth visit to this amazing hotel. Firstly I’d like to say a huge thank you to ALL the staff, but in particular to those who we now class as friends and are the ONLY reason we return every year. They are Vivian, Ylayaly, Yusmelkis, Yoan, Yanelys who are currently in the international at breakfast and Ranchon at lunch and are so friendly and professional. Joseph (Pepe), who is one of our oldest friends and who is so loyal to the hotel, despite being moved from pillar to post. Yaneisy, Ani and Maite, who are part of the daytime entertainment team. Leo, who is covering for Jordan in the Billiard bar and is our new friend. Tamara Rolando and Aranelys at the lobby bar. Arley, Osvaldo, Osmany, Jorge and Mario in the buffet. Gardeners Felipe and Rolando. Idolina, Mediterranean restaurant and Yaqueline, who keeps the lobby toilets spotless. Secondly, I’d like to mention the improvements noticed since our last visit. The newly installed air conditioning in the billiard bar, is top of the list. I struggle with the heat in the evenings and this is just wonderful. Bernard, the new general manager has to be applauded for his visibility, unlike some previous ones. He is continually walking around the whole of the hotel, chatting to guests. I only hope he allows the few cats around the hotel, to stay. Most guests enjoyed seeing and feeding them. We used the Ranchon for lunch most days and it was lovely sitting there with live music and the fabulous beach in the background. Anyone wanting a relaxing holiday, with fabulous food and beach need look no further.
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Response from MeliaCay0C0c0, General Manager at Melia Cayo Coco
Responded Jun 17, 2019
Dear Cayococoqueen, What a fantastic review!!! I can not explain how proud I feel after reading your comments on your recent stay . We are so glad to know we have provided you with such an amazing experience and that our improvements were very much to your liking! Thank you very much for your remarks on our staff. Yes, they provide wonderful customer service, we know they are hotel's greatest asset and do praise them everyday for their right doing. We are already very much looking forward to seeing you again soon. Thank you very much for trusting us! We will be striving in providing you with another great experience in Meliá Cayo Coco. With warmest regards, Bernard Meyer General Manager
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My wife and I had the pleasure of a 10-day stay at the Meliá Cayo Coco from November 23 to December 3, 2019. This was our second stay at this resort. The weather was great for the entire vacation with the only rain coming for one hour at 11:00 pm on our last evening at the resort (didn’t matter because we were in the bar). Here’s a list of our pros and cons: PROS: • Our bus ride in from the airport was fast (20 minutes) and efficient. The tourist buses are new and air-conditioned. The tour guide will likely offer you a cold can of beer for CDN$2. • Check-in and check-out at the resort went very efficiently. Staff at the desk take great pride in speaking excellent English. • The resort is small and quiet compared to the some of the other resorts at Cayo Coco. This is an adults-only resort with a wide range of age groups. Guests are from many parts of the world: North America (no Americans), Latin America, Europe, Asia. We met guests who have been at the resort more than twenty times. The resort is contained within an approximate 300-metre wide property which goes back from the beach for about 200 metres. • Tourists in Cuba are restricted to using Convertible Cuban Pesos (CUC) as currency. We arrived with only Canadian (CDN$) currency which we exchanged at the resort’s lobby desk. US$ are not widely accepted in Cuba, and the exchange rate from US$ to CUCs is subject to a 10% Cuban tax on top of all exchange rates. It’s interesting to note, however, that the exchange rate for a CDN$ into a CUC is at the same rate as the CDN$ into a US$. It is supposedly illegal to take CUCs off the island, but even if you are found with it going through airport security, it won’t be taken from you as it is legal tender in the airside shops and bars. Many travelers take a few CUCs home to use on their next visit. • Tips are not expected but are very much appreciated by the staff. The median salary in the country (i.e., half the people earn more; half the people earn less) is about $765 CUCs per year! Do not hand out CDN loonies and toonies for tips, however, as staff have no way of changing the coins into CUCs other than exchanging them directly with Canadian guests. • Our room (#8324) was cozy and comfortable on the second floor of a two-storey block (Block 83) which has eight rooms in each block. The king-size bed was comfortable with a quiet air-conditioner which kept the room at a comfortable temperature. The cleaning staff provided clean towels every day and made the towels into swans and other animals, which were placed on the bed. Maria Esther, our cleaning lady, did a superb job keeping our room clean and tidy. We left her CUC$2.00 tip each day to thank her for her efforts. The bar fridge in the room was replenished each day with beer and soft drinks. • We were impressed with the continual upkeep taking place throughout the resort. The new manager (Juan Pereira) is getting the resort whipped into shape, and he is constantly visible around the resort interacting with staff and guests. We noticed a dramatic improvement in the one year since we were last at the resort. There were no electrical outages during our stay. • The beach is spectacular being 50 - 60 metres wide along the full width of the resort. There were stories that sand was barged into the resort to restore the beach following the most recent hurricane. There are lots of palapas on the beach arranged in two or three rows. Beach cots were of two types: old and new. The new ones were definitely more comfortable. It was possible to walk along the beach for several kms in either direction from the resort. Water depth increases gradually offshore, so swimming is very comfortable. For late November and early December, the water temperature was not too cold. There was very little seaweed in the water, and any that accumulates is raked up by a tractor at night. Being topless (only on the beach, not around the pool) is tolerated but it was not prevalent. There were only a few beach vendors who were very polite and not annoying. There were no SeaDoos! Watercraft sports are available at the west end of the resort. There were the occasional sand flies, which were more plentiful when the wind was not blowing, so be sure to bring some insect repellent. We did not notice any mosquitos. No Cubans live on the sand bar islands which house the Cayo Coco and Cayo Guillermo resorts. All the Cuban staff members are bused in daily from the mainland, which takes 1 to 1 ½ hours each way. • Buffet food service in the main dining room (Del Sol) was excellent with lots of selection, good quality, and the best food we have experienced at any resort in Cuba. Staff have a high proficiency of English, are very well trained, and provide prompt and excellent service to ensure that all your needs and wants are satisfied. Coffee and tea at breakfast were hot, and served promptly (most of the time), as were drinks at dinner. Arley, who provided awesome service, was our favourite waiter. He has been at the resort for more than 20 years (ask him about his two sons). The buffet had evening food themes such as Cuban, Italian, Caribbean, American, Asian, etc. with lots of choice and nice presentations. We ate at the three a-la-carte restaurants and all three were excellent (good food, good service, friendly and efficient staff, and a relaxed atmosphere). As repeat guests at the resort our three a-la-carte restaurant reservations were pre-booked for us. Also, as a repeat guest, we were invited to the Manager’s dinner held in the ‘Las Caletas’ International Restaurant which overlooks the lagoon. If you don’t like the white or red wine served with lunches and dinners, bottles of better quality Spanish and South American wine can be ordered at a very reasonable price (about CUC$10). A new BBQ area and outdoor restaurant patio opened next to the Arena Real restaurant during out stay. It was very popular serving a number of different, delicious BBQ’d meats. • As a guest of the Meliá Cayo Coco, you can make arrangements with the front desk to visit the other Meliá hotels in the Cayo Coco and Cayo Guillermo area. There is a two-decker (British-style) tourist bus that visits all of the resorts along the 30-km hotel strip. It runs hourly and is a hop-on-hop-off bus for the cost of CUC$5 for the entire day. Taxis are plentiful and can be found in the resort’s parking lot. Be sure to use one of the taxis that is an old 1950s and 1960s American car. They are well maintained, and some of them have been retrofitted with a diesel engine. • The resort grounds are well maintained with many types of Caribbean plants. One of the highlights is engaging with the gardeners who love to talk about the Toronto Blue Jays. • There are six bars interspersed throughout the resort with at least two them being open 24-hours. Our favourite bar and snack bar was the El Saladito next to the pool. This was a gathering place for afternoon snacks and happy hour. At this bar you will find some incredible waiters who provide superb service: Joel, Dannys, Dayan, Orlando and Yanelis. Be sure to have Dayan make you one of his specialities, a multi-layer Spanish coffee (he’ll hate me for putting this on Trip Advisor as it’s time-consuming to make one of these coffees particularly when the bar is busy). Our other favourite bars was the Carambola sports bar on the lagoon not far from the lobby. Yolmar makes one of the best Cubatas (dark rum and coke) anywhere in the Caribbean. He keeps his bar spotless and well organized. He’ll be very proud to show you some pictures of his young daughter and other members of the family. He, too, is a Toronto Blue Jays fan. • Beach towels were in the room at check-in. Fresh beach towels could be exchanged at the shack near the pool, although they were not always available depending on the time of day. Since our return flight was late at night we were able to keep our towels and turn them in at the lobby desk when we checked out. • The resort’s gift shop has a well-stocked inventory of items including a good selection of junk food such as potato chips, Pringles, chocolate bars, rum, Cuban cigars, etc. Prices are comparable to the prices at the airport. We bought our rum here and were able to pack it securely in our suitcase which avoided having to carry it through customs (both in Cuba and Canada). Be sure to pack your rum if you’re catching a connecting flight home in Canada. It will be confiscated for being in a bottle that’s more than 100 ml if it’s in your carry-on luggage! • Internet is available only in the hotel lobby area but was being expanded to cover the entire resort. You are required to purchase an internet access card at the resort's front desk for one CUC per hour. If you don’t have your own computer or tablet, there is a small business office near the lobby with three computers which also require an internet access card. Although the internet has become more accessible for the Cuban population it is very expensive and not affordable for many Cubans. • Hotel security guards were always within eyesight both day and night to maintain security. • The resort’s entertainment (Animación) team are very professional and provide a daily active schedule to keep guests entertained. In the evenings they put on various shows either in the hotel lobby next to the Music Bar or in the Theatre. Local solo musicians and musical groups also provide entertainment at various times during the day near the pool, in the beach bar, and in the lobby. • Believe it or not we have something good to say about Sunwing Vacations. Our flight to Cayo Coco was on time and returning from Cayo Coco the flight was 20 minutes early. On this trip we did not do any off-site tours as we had done most of them on previous vacations. It’s highly recommended to take a tour to the mainland to see how the local Cubans live. If it’s baseball season, ask your tour operator at the hotel to arrange to go to a professional Cuban baseball game in Ciego de Avila on the mainland – you will not be disappointed. CONS (Not many!): • We experienced a shortage of hot water almost every morning, likely because the water container on the roof is heated by the sun only during the day – and we are not early risers. Other guests in our block of rooms likely got the hot water before us. There was an occasional shortage of hot water in the evenings if too many of the guests had taken a shower. • The world-wide trend of guests leaving towels, books, etc. to reserve their beach and pool cots while they are not using them was very prevalent at Meliá Cayo Coco. There was a shortage of beach cots around the pool because they were reserved with towels even though the cots were not being used. We did not have any issues getting a cot at the beach, even though many of them were reserved but not being used. • The pool does not have a swim-up bar, but this can be a benefit as it has reduced the number of rowdy guests in the pool who may have had one too many! • There are some shells (depending on the tide and waves) to be collected on the beach but generally shell-collecting is not great. • During our ten-day stay, snorkelling, which is not great, was possible only on two days when the wind was calm. There were very few fish to be seen while snorkelling as there is no reef close to shore. Final thought: we definitely plan to go back in late November 2020 (COVID-19 pandemic permitting) to the Meliá Cayo Coco for our third time.
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+1
Home, that’s what it feels like at the Melia Cayo Coco. From the moment you step off the bus you are among a team of passionate, proud, dedicated and genuinely kind friends. This was the 5th consecutive year my wife and I have travelled to Cuba and our 3rd time staying at the Melia Cayo Coco. We would have stayed here all 5 years but we had to stay at other resorts with our son due to his age. Staying at other resorts, while very good as well, allowed us to measure this resort against others. This return trip has now convinced us that this is where we will stay going forward. We really like this resort that much. As a returning guest the management arranged a private dinner for returning guests. It was a unexpected and a surprise that we very much appreciated and will not forget. On top of all this we met some great friends that we look forward to connecting with back in Canada once life gets back to normal. Food was great and there was enough variety at the buffet to satisfy us. There are only 3 restaurants, but they are great quality and worth checking out. Our favorite was the International. Nightly entertainment was really good and I think our favorite was the Four Tenors. Daily activities were good as well with a couple of games around the pool and the foam party was a really fun time. The beach was pristine and amazing. Maybe not as amazing as Pilar Beach, but it’s pretty darn close. Close to the airport, it’s only 15 minutes away. Best resort in Cayo Coco. Some call outs to the wonderful staff: Orlando, Yakima, Joel, Adonis, Marco and Dannys at the pool bar were wonderful. Leandro and Celia in the buffet took care of everything we needed...especially the Tabasco sauce...and wine. Philippe tending to the gardens, one of the first people we met 5 years ago when we first came to the resort. Unless it’s not obvious, we love the people at this resort and for us that makes for a great vacation. We’re going through some rough times right now, hang in there and we will be back next year.
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+1
We were planning on visiting the Melia once again this year, but with the COVID-19 influencing the entire world of travel, we are still hopeful we will make it there in 2020. We are not sure how many times we have been there, but each visit was memorable, and visiting the Melia is like going to our Cuban home. I'm sure anyone who has visited the Melia has seen and perhaps has a photo of the large white building with the red roof on the cliff just past the Sol Cayo Coco. Staff at the Melia have told me this was originally built as a restaurant for local Cuban people, but as you can see it did not last. I often wondered what it was like inside, but never took the time to see for myself. Back in November 2019 I took the plunge and went inside, the worst that could happen was I'd be asked to leave! Hurricanes, vandalism, weather, vegetation and time have taken it's toll. I've included a number of photos from the inside. In it's time it must have been beautiful, and had a stunning view of the ocean at Cayo Coco. Until we meet again at the Melia, enjoy these pics!
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PRICE RANGE
$120 - $302 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia cayo coco hotel cayo coco, cayo coco melia
LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Coco
NUMBER OF ROOMS
250
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Frequently Asked Questions about Melia Cayo Coco
Which popular attractions are close to Melia Cayo Coco?
Nearby attractions include Birdwatching with Paulino Lopez Delgado (0.2 miles), Rocarena Climbing Center (0.3 miles), and La Cueva Del Jabali (3.5 miles).
What are some of the property amenities at Melia Cayo Coco?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Melia Cayo Coco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Cayo Coco?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Melia Cayo Coco?
Yes, free parking is available to guests.
Are there opportunities to exercise at Melia Cayo Coco?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Melia Cayo Coco have an airport shuttle?
Yes, Melia Cayo Coco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Cayo Coco?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Cayo Coco have any great views?
Yes, guests often enjoy the ocean view available here.
Is Melia Cayo Coco accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.