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Melia Cayo Coco

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Jardines del Rey Ciego de Ávila, 69400 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (9718)
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Panoramas (42)
Pool & Beach (2658)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Melia Cayo Coco
Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 13 hotels in Cayo Coco
2021 Travelers' Choice Best of the Best
Located beachfront in Cayo Coco, habitat of a large colony of pink flamingos. Five-Star All Inclusive Resort with 250 rooms. Conceived only for adults aged 18 years or more. Its superior suites and rooms are built on stilts over a natural seawater lagoon. Recommended for couples, weddings, and honeymoons. 250 Guest rooms: 168 Classic, 62 Grand Premium Lake View, 6 Junior Suite, 2 Junior Suite Lake View , 12 Grand Suite Lake View, 4 Dining Restaurants (A la Carte, International, Mediterranean, Buffet, Barbeque), 7 Bars. WiFi in all rooms and areas at 1 CUC per hour. 1 mini Spa with free sauna and steam bath. Massages under suplement. Super attentive and professional staff.
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Location

Full view
Contact
Jardines del Rey Ciego de Ávila, 69400 Cuba
Getting there
Cayo Coco Airport5 miSee all flights
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7996Reviews1668Q+A100Room tips
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Popular mentions
Marta B wrote a review Yesterday
8 contributions1 helpful vote
We went in August and we enjoy our stay. It was our second time at Melia Cayo Coco. I was surprised how fast our COVID test and custom was at airport after arrival . It took maybe 15 min, very well organized. Resort was very quiet , as not many people was there. I think mostly Russians as only one flight came weekly from Toronto. Food was ok , always something to eat. The beach beautiful , plenty of sun beds in the shade. Mask required only inside . Very clean. At the buffet, stuff make sure everybody sits at desired tables ( keeping distance) and wearing mask 😷 when walking and picking food from the buffet. All food is served by cooks. We did not like first room it was quite a walk to the main hall so we ask for a change. No problems at all. Next day we moved to very nice room with beautiful ocean view. Thank you Claudia for taking care of it, we really appreciate. Overal another pleasant stay in beautiful Cayo Coco.
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Date of stay: August 2021
1 Helpful vote
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded today
Dear martabZ3459GW, Thank you for the time you have taken to review us and for so generously commenting on your second stay with us. We are so glad to get such a positive feedback and to read that it has been such an enjoyable experience by staying with us. We appreciate all your compliments on our services and we are very grateful that you have appreciated how strictly sanitary measures are complied with in our hotel. Thank you very much again for trusting us. We will be delighted in looking after all your requests so please, go ahead and book to stay with us again; then let us know what your preferences are and we will be just too happy to assist. With warmest regards, Juan Pereira General Manager
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lagringita1981 wrote a review Sep 15
Toronto, Canada3 contributions3 helpful votes
Excellent as always and thanks to Alejandro in customer service he helped us to improve our stay and fixed any problems we had with our room excellent trip can't wait to go back again! We were returning guest were not sure what to expect but as usual the ppl at the Tryp made it a fantastic time!! Never disappointed ❤️
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Review collected in partnership with Meliá Hotels International
Date of stay: September 2021
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EM2Solution wrote a review Sep 15
Toronto, Canada1 contribution1 helpful vote
Melia is an excellent resort to relax. The staff are all extraordinary and they are all friendly. The low occupancy due to Covid made for a quiet and relaxing stay. However, the service level including the entertainment, drink and food in restaurants are all good. We had the lobster pool side dinner special which is fantastic. We upgraded to the Lagoon room with special rate (better price than if I selected the upgrade at booking time in the AirCanada vacation site), loved it. The room is very clean and comfort, the air conditioning is very good with working remote control make it very convenience to turn it up and down to our comfort. The king size bed is very comfortable too. One thing to improve is there is no spare power socket in the room and it made my phone charging little bit challenging. Overall, we enjoyed our stay with excellent experience with the resort. Thanks all staff there.
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Date of stay: September 2021
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded today
Dear EM2SOLUTION, Thank you very much for your so encouraging review.We are so glad to know that you spent such a great time and that you have experienced that our hotel is a wonderful and relaxing place to stay in. We greatly appreciate your compliments on our facilities and services. We are so glad to get such a positive feedback and to know that you were satisfied with our services. Here at our hotel, customers are our first priority and we always do our best to make them feel safe and well cared for. We really appreciate your opinions and will be more than happy to welcome you once again at Meliá Cayo Coco. With warmest regards, Juan Pereira General Manager
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jojodelight wrote a review Sep 13
Cuba2 contributions1 helpful vote
This was our second time at the resort and we were not disappointed. Even with the difficult situation the Covid has created, they were able to meet all of our expectations. I will refrain from naming workers because they were ALL extraordinary. We would go back without hesitation. Thank you Luis for taking the time to meet all of the guests and making our stay special. Jo and Stef.
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Date of stay: August 2021
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Room Tip: Higher floor are quieter
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1 Helpful vote
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded 3 days ago
Dear Jo and Stef, Thank you very much for taking the time to review us on this important website. We are so happy to read that we exceeded your expectations on your second visit to our hotel and that your stay with us has been so special. Thank you very much for all your compliments which I have been very glad to share with my team. Your comments make us feel like we are moving on the right direction to make our hotel even better for every visitor’s enjoyment. Thank you very much for trusting us and for announcing a next visit. We are already looking forward to welcoming you back in the near future so please, drop us a note with your requests, as we will be delighted in looking after them. With warmest regards, Juan Pereira General Manager
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rtr1966 wrote a review Sep 12
Hamilton, Canada2 contributions2 helpful votes
We stayed here for one week, September 4 -11, our first time visiting this resort. Low occupancy due to Covid made for a quiet and relaxing stay, just what we were looking for at the time. Service wise you never felt like you were missing out on anything, food and drink was good and plentiful. Planned activities each day at the beach and pool if you wanted to participate but there were not a lot of takers during our stay. Nightly entertainment at the lobby bar was a good way to end each day. All staff that we encountered are awesome and focused on you having your best vacation!! Amazing beach!! An older resort that is showing its age in some areas but overall well maintained and clean. Will return, just not in September as it was HOT!
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Date of stay: September 2021
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Response from Meliá Cayo Coco, General Manager at Melia Cayo Coco
Responded 4 days ago
Dear rtr196666, Thank you very much for taking the time to write your review on this important website. We greatly appreciate you have shared your experiences at Meliá Cayo Coco with other readers. Thank you very much for your compliments on our facilities and services. We are so glad to read that your first time in our hotel has been such an enjoyable experience. We are happy to know that you loved our beach, that you really enjoyed our shows in the evenings and that you appreciate the kindness and good service from our staff. Yes, they provide wonderful customer service, we know they are hotel's greatest asset and we do praise them everyday for their right doing. Thank you very much for trusting us and for announcing your return. We are very much looking forward to welcoming you again in the near future. With warmest regards, Juan Pereira General Manager
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LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Coco
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Frequently Asked Questions about Melia Cayo Coco
Which popular attractions are close to Melia Cayo Coco?
Nearby attractions include Birdwatching with Paulino Lopez Delgado (0.2 miles), Rocarena Climbing Center (0.3 miles), and La Cueva Del Jabali (3.5 miles).
What are some of the property amenities at Melia Cayo Coco?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Melia Cayo Coco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Cayo Coco?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Melia Cayo Coco?
Yes, free parking is available to guests.
Are there opportunities to exercise at Melia Cayo Coco?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Melia Cayo Coco have an airport shuttle?
Yes, Melia Cayo Coco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Cayo Coco?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Melia Cayo Coco?
The staff speaks multiple languages, including English, Spanish, and French.
Does Melia Cayo Coco have any great views?
Yes, guests often enjoy the ocean view available here.
Is Melia Cayo Coco accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.