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Mercure Manchester Norton Grange Hotel and Spa

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Mercure Manchester Norton Grange Hotel and Spa
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865 Reviews from our TripAdvisor Community

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Showing 847: English reviews
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We parked in the car park and made our way to reception. .. on arrival we were greeted by a lovely woman who checked us in and told us where everything was and gave us directions to our room... we walked along the corridor and opened the second lot of doors to be greeted by an overwhelming smell of "soggy... More 

Helpful?
Thank Zoe C
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed here as working close by for one night. Hotel looks ok from outside but inside it is dated & tired. Improvement works are ongoing but they have a long way to go. Corridors where dirty and stairs looked like they hadn't been vacuumed for a while. Room was basic, cables hanging down outside windows confirm work is not complete.... More 

Helpful?
Thank Maccer66

Travelers are raving about these Rochdale hotels

5 of 5 stars
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4 of 5 stars
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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Me&my fiancé stayed here on 13th August 2016, my first impressions of the hotel were good the grounds were very clean, the building was quite modern, the reception was very clean and well presented, the staff were very friendly, we had a spa treatment which was good, quite relaxing, the treatment would of been more relaxing if they had soothing... More 

Helpful?
Thank Michaela Y
Glasgow, Scotland, United Kingdom
Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago

My family and I stayed at the Norton Grange Hotel on the 10th August for one night as a stopover on a long journey home. On arrival the hotel looked nice, and appeared to live up to its 4 stars, but the cracks rapidly started to show. We were told that there was painting being done in the hallway and... More 

Helpful?
Thank Natalie R
Level Contributor
132 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Not bad 😊 I had booked hoping to use the spa but I was so tired and the bed was comfy it won! Room was okay really comfortable. The hotel was having some work done so mind the paint signs and workmen around. The place does need updating not particularly the rooms but hotel entrance and halls etc. I was... More 

Helpful?
Thank CurlyJus
Brent H, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear CurlyJus Thank you for your review and I was pleased that in general you liked our hotel. I am sorry about the workman but we are trying our best to limit their working times so as not to impact on our guests. I will be passing on your feedback to the reception manager as our guests should always take... More 

United Kingdom
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed in May as we were attending a function. I am glad to read the response to later reviews of the refurbishment, but feel that even with that some things could have been done to improve our view of the hotel. Brighter bulbs/more lamps would have made the room less dark and perhaps a warning/apology at check in about... More 

Helpful?
Thank mostyn7
Brent H, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear mostyn7 Thank you for taking the time to review our hotel and I am pleased the news of our refurbishment is welcomed. We are changing so many aspects of the hotel and new beds have already been installed with more arriving each month. We are also having all the wardrobe doors mended or replaced.. Each day we move a... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We arrived early for a friends Hen Do, was greeted by the lady on the TINY reception, who was also trying her hardest to accommodate a wedding party entering, we sat in the bar until rooms were ready, where we drank and ate, saddled at a very hefty price and sadly 2 of the party got sick after eating The... More 

Helpful?
Thank yvonne g
Brent H, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear yvonne g Thank you for your review of our hotel. I am pleased to hear that there were many aspects of your stay that you enjoyed but am sorry to hear that we let you down in certain areas. I am at present reviewing all the hotel menus and we will be launching a new restaurant and drinks menu... More 

Dartford
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Arrived at 10.30 am unable to book in until 2.30 which was ok,but was not allowed to comlete the paper work or pay until 2 oclock. Had a discrepancy with our room which was resolved by the receptionist Nicola. Nicola was very helpful and saved the day She is an asset to the hotel. The room was good and clean.... More 

Helpful?
Thank richardbV6683KH
Brent H, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear richardbV6683KH Thank you for your review of our hotel. I was pleased to hear how well the team looked after you. I am sorry about the coach party that were dining at the same time as you at breakfast and for any impact it had on the quality. I shall be reviewing this as I do not expect guests... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Came here for a wedding and Chloe S was amazing behind the bar, also was Mark! Had the best time ever! At first they didn't seem to have the drinks I wanted but as soon as she came to the bar I very quickly impressed by her judgement and natural ability to find exactly what I wanted with incredible customer... More 

Helpful?
3 Thank Matt B
Brent H, General Manager at Mercure Manchester Norton Grange Hotel and Spa, responded to this review

Dear Matt B Thank you for your review of our hotel and your kind comments. I am very proud to hear how well you were looked after and shall pass on your feedback to Chloe and Mark. Hope we see you again soon Kind Regards Brent Hutchins General Manager Norton Grange Hotel & Spa More 

Manchester, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

I took a friend of mine for a Spa day treatment, 'pure indulgence' it was called. We both had back massages, and my friend had a nail polish and finish and I had a head massage also. Firstly the Receptionist at the Spa was so lovely, patient and extremely helpful over the phone in directing us to the hotel. When... More 

Helpful?
Thank mccarthymarcie
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in it's own beautiful grounds, the Mercure Norton Grange Hotel and Spa caters for the needs of each individual. Leisure facilities and car parking are complimentary to all of our guests. Please check with the hotel for dining availability as our restaurant can be closed at weekends for private functions. Please also note that child pool times apply. ... more   less 

Additional Information about Mercure Manchester Norton Grange Hotel and Spa

Address: Norton Grange Hotel Manchester Road, Rochdale OL11 2XZ, England
Location: United Kingdom > England > Greater Manchester > Rochdale
Price Range: $77 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Manchester Norton Grange Hotel and Spa 4*
Number of rooms: 81
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Also Known As:
Mercure Norton Grange Hotel Rochdale
Mercure Manchester Norton Grange Hotel And Spa Rochdale, Greater Manchester
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