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We arrived the hotel around 12.00 midnight we was driving from Brussels to this hotel, its kind of tired we booked 3 room 2 room from booking.com 1 room is from hotel.com. We can check in the room from from booking.com but we can’t check...More
The only thing I did not like about the hotel is its location, but if I had read the website more attentively, I should have known that 'central Leiden setting' did not mean centrally in Leiden, but probably centrally in the Netherlands.
Actually, the hotel...More
1 Thank Sunstar1019
Response from Elisa v, Front Office Manager at Hilton Garden Inn LeidenResponded February 18, 2018
Thank you very much for your review on tripadvisor.
We would like to thank you for your kind words.
The hotel is indeed not located in the city centre of Leiden, as already mentioned is the city centre close to the hotel and...More
Pros: spacious and clean rooms, good rental bikes, good breakfast, delicious omelette at breakfast, very friendly staff at breakfast
Cons: insufficient customer care (the boys at the reception were a little arrogant and very poor in details, not even a free bottle of drinking water...More
Thank Cornel B
Response from Elisa v, Front Office Manager at Hilton Garden Inn LeidenResponded 1 week ago
Dear Mr. Cornelis, Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to write a comment on the Tripadvisor website regarding your stay with...More
My wife and I stayed at the Hilton Garden Inn, Leiden, for three nights at the end of May 2018. It is the absolute truth to say that we have never stayed in a hotel that is more accommodating, more friendly or more helpful! My...More
This has to be the single worst Hilton property I've ever stayed at (and I've seen a lot of them).
To start at the beginning: We had confirmed reservations for 2 rooms with 2 beds each - yet on arrival, we needed to have a...More
Apologies Dianne, I saw your question only just now. It is about 20 miles from Amsterdam airport, cab is about 80€. If you are looking for something conveniently located to the airport, this is not the best place. Regards... More
Apologies Dianne, I saw your question only just now. It is about 20 miles from Amsterdam airport, cab is about 80€. If you are looking for something conveniently located to the airport, this is not the best place. Regards, Thomas