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4.0
#1 of 8 hotels in Portocolom
Location
4.6
Cleanliness
4.4
Service
4.4
Value
4.3
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
¡BIENVENIDO AL HOTEL JS CAPE COLOM! Simplemente extraordinario emplazamiento, absolutamente privilegiado por la belleza de sus aguas y calas en una zona residencial tranquila. Anclado como un barco en el borde del mar, hace de JS Cape Colom lugar perfecto para practicar todo tipo de deportes (scuba, ski acuático, golf, tenis, bicicletas, senderismo). Además, disfruta de su zona Wellness y solarium en el ático con la vista panorámica al mar. ¡JS CAPE COLOM - SIMPLEMENTE UNA PERLA A CONOCER!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Js Cape Colom Hotel receives accolades for its exceptional staff, who are often lauded for their professionalism and warmth. The tranquil setting with stunning sea vistas offers guests a serene retreat, complemented by a host of amenities like pools and a spa, despite occasional reports of them being chilly or temporarily out-of-service.
While the rooms are celebrated for their spaciousness and cleanliness, a few guests have raised concerns over dated decor and soundproofing issues. Nonetheless, the hotel's overall atmosphere and the value provided, including all-inclusive options, are highly regarded by many who stay there.
Location
Picturesque
Atmosphere
Tranquil
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Abundant
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Well, what a place. We had a fantastic few days. Food and drinks were great, room was comfy albeit a bit dated. We had a terrace room and it was amazing. The staff are lovely. The view, wow, absolutely stunning. Extremely relaxed hotel. We will most definitely be back ASAP
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JS Hotels, Agentur/Berater at Js Cape Colom
Responded Jul 4, 2023
Dear Fiona, our team goal is to provide solutions to our customers in order to offer them a very pleasant and happy stay. We truly appreciate your lovely words about our staff. It's definitely a boost for us every time we read such positive reviews. . Our unique location is an island of calm and beauty with incomparable surroundings. Located on top of a cliff and surrounded by lush gardens and terraces, most of our rooms and common areas boast spectacular sea views. We hope to welcome you back to the hotel soon! The entire JS Hotels Team
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My husband and I stayed at JS Cape Colom for a week in August and we’re not disappointed . The hotel staff were friendly and couldn’t do enough for us The location is perfect for just chilling out and recharging your batteries Anytime of the day we could get a sunbed - which were super comfy either around one of the pools or if we chose to watch the boats out at sea I’m a vegetarian and picky eater but always found something to eat - the restaurant is extremely clean and tidy with staff working really hard to keep it this way The beach and harbour are only.a 10 minute walk away and we took a day out on the Star Fish glass bottom catamaran which we booked at reception- excellent value for money and would recommend to anyone even if your a little unsure about going out to sea I carnt recommend this hotel enough and we will definitely be booking again Thank you JS Cape Colom
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JS Hotels, Agentur/Berater at Js Cape Colom
Responded Sep 1, 2022
Dear Sarah, thank you very much for your kind words and your extraordinarily good rating! We are very pleased to hear that you felt so comfortable with us and that you were completely satisfied. All our guests are VIPs to us! For us it is nice to know that we are on the right track and all our employees work every day to offer our guests a very personal and friendly service. Thank you also for your comment regarding our location overlooking the sea. At the Hotel, we state that our cliffs act as a shelter of tranquillity and unbeatable beauty, with their impressive backdrop of the Mediterranean Sea. As you know, our´s is a Hotel for adults only, a perfect calm atmosphere for a great relaxing break. We hope you and your husband will honor us again soon! With sunny greetings from Mallorca, JS Hotels Team
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Lovely position, great sea view, nice swiming pool. Easily could be a very good hotel.The room with sea view is nice, you have a great view.
But there are some management problems:
The dining terrace had dirty floors all the time. The tables were not disinfected after each client, they were not even wiped with a damp cloth. The sunbeds were not washed or disinfected. The anti-covid rules is limited to wearing a mask indoors. The tennis table that appears as a feature on the Booking site does not exist. The quality and taste of food poor, the same for cofee and drinks included in all inclusive option. The cleaning ladies make big noise between 12-16 pm. Nice garden but mising the flowers which could transform it in a little paradise.
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Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JS Hotels, Agentur/Berater at Js Cape Colom
Responded Jul 27, 2021
Dear Guest, before anything else, we would like to thank you not only for choosing our JS hotel for your holiday, but also for taking the time and making the effort to write your comments. We will most certainly take your suggestions into consideration in order to improve our services. Thank you very much. It is a great help indeed. Despite everything, we hope we will have the pleasure of welcoming you back to the hotel again. Best wishes, the entire JS Hotels Team
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We stayed here in 2019 and yes it was peaceful and relaxing, and because of this we decided to return the following year. Due to Covid we did not get to return until this year.
we were so disappointed with lots of things that we will not be returning again.
A lot of the guests were very noisy and gathered around the pool and by late afternoon they showed no regard for other guests. At night they carried on playing their own music and making lots of noise. We had to ring reception to get them to turn off their music played after midnight. We appreciate that people want to have a good time on holiday, but surely the night staff should be making them aware that there are other guests not just them to be considered.
This hotel now seems to accept hen does, as there were two separate ones while were there.
The rooms are in dire need of refurbishment. The furniture is very dated. The tops of the dressing table had peeling veneer, and the bathroom door was rotted at the bottom due to overflowing water from the bath which only had a shower curtain. A lot of the towels were threadbare and had holes in. Surely housekeeping should be checking these towels on a regular basis. The one good thing about the room was the very comfortable bed, the mattress obviously having been recently replaced. The only problem was the fitted sheets did not quite fit and came loose as soon as you got in to the bed. Seeing the hotel had been shut for two years, surely some form of upgrade could have been done.
The food was ok but very repetitive, Chips potato salad, chicken, pizza, lunchtime and dinner. Often it was only lukewarm. Presentation was not very good, which made it less appealing. Some guests were even going out for dinner as they could not find anything to suit them. There is supposed to be a certain dress code in the restaurant, but some nights men were going in for dinner wearing only swim trunks and bear chested. Is this hygienic? It certainly put me off my food. Also there is an eating area outside which is nice, but some nights people were still using the pool near to where people were eating. This should surely be stopped at 7 o,clock when dinner starts.
The location is lovely and very peaceful and relaxing, if you are lucky to get guests who are like minded and do not want to spoil it for everyone else.
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JS Hotels, Agentur/Berater at Js Cape Colom
Responded Jul 17, 2022
Dear Guest, we very much appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to read that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. Regarding our food offer, we have taken note of your suggestions. It is very important for us to know our guest´s opinion, when it comes to planning menus a lot of time and effort are invested. Our guest´s taste play an important part in the decision making process with regard to the improvements to be continuously made. We are sorry that it wasn´t to your liking. Please, do not hesitate to communicate any issue to our reception team during your stay. Our team goal is to provide solutions to our customers in order to offer them a very pleasant stay. We are truly sorry that you would have preferred another room. We appreciate your comments and suggestions very much because this way we can improve and re-evaluate our services and facilities. However, we do hope you give us another chance as we will definitely improve our services. Kind regards, the entire JS Hotels Team
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This hotel surprised me in a good way. The location is in a peaceful area with a lot of amenities; there are pools, tennis courts, gym, spa, sauna and beautiful views everywhere from a terrace. The evening concerts (every 2-3 nights) were quite nice animation. The room is average, nice and clean however there are 'paper walls' so you might often hear a noise from your neighbors. The hotel is located on a coast with a lovely sea view however the entrance to the sea directly at the hotel is not that comfortable (straight stairs). The nearest beach is approx. 500m walking distance and I highly recommend to visit it (Cala Marcal - just turn left at Spar and keep walking). The food and drinks were good, there was always a choice even I am vegetarian.
I recommend to book this hotel directly via their website right after becoming a JS member; it should give you a nice discount even in a peak season (the difference in a price compared to booking was more than 20% for my stay plus the cancelation policy was applied).
I can recommend this hotel, it was a great stay for a valuable price.
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Date of stay: August 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JS Hotels, Agentur/Berater at Js Cape Colom
Responded Aug 5, 2021
Dear Daniela,, thank you very much for sending in your feedback following your stay with us. We are so pleased to read you enjoyed your stay with us. It is always refreshing to receive positive comments on the service we provide as a hotel. Your feedback will be transmitted to the relevant departments. We look forward to welcoming you back in the near future. Best wishes, JS Hotels Team
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We didn’t go here with high expectations after seeing some mixed reviews however it was excellent.
The hotel foyer was clean and welcoming, the room was basic but clean and the balcony was a good size. The air con in the room was great and wasn’t too noisy like you find at some hotels. The little fridge was ideal for storing some bottles of water.
Both pools were great and nice and clean. There was the usual of people reserving sun beds first thing and there was also sun beds with towels on but no one on them for hours which is frustrating.
The steps down to the sea in the cove was great and there was always a few people swimming in the sea which was nice and warm.
The gym was brilliant for a hotel gym and the views were amazing. I believe the opening hours were 8am-7pm, it would be great if it opened a little earlier so you can train and shower before going for breakfast.
All of the food was hot and fresh and there was always different dishes and the coffee from the machine was actually drinkable.
The alcoholic drinks on offer were great and I highly recommend the strawberry daiquiri.
The staff were all lovely, dirty plates were always removed quickly and service at the bar was quick.
We only saw entertainment on one evening due to only staying 3 nights but the performers were good.
The nearest beach was a short walk away where we hired a double kayak which was lots of fun.
We would love to return here in the future.
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip:Bring gym kit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JS Hotels, Agentur/Berater at Js Cape Colom
Responded Aug 23, 2022
Dear Sammy, Wow! What a wonderful review, we truly appreciate your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We are also happy to read that you point out the well-kept and clean condition of our establishment. We invest a lot of effort and time in cleaning and maintaining our rooms and community facilities. We look forward to welcoming you back toour JS Cape Colom in the near future. Kind regards, JS Hotels Team
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As many say the location cannot be beaten. We loved waking up to the sunrise over the sea and having cocktails by moonlight. The staff are all fantastic, so hard working and always cheerful despite being incredibly busy. Relaxation: we loved the lack of music and can’t understand why people complain about it. If people want to listen to music bring your own and use headphones. We have no desire to be subjected to other peoples noise. Also evening entertainment. We can’t understand why people want to listen to fifth rate karaoke. If people find it boring they could read a book, watch the stars, even talk to the people they go on holiday with or the other guests from different coun We would pass on these points to the management ( who were always visible around the hotel) Could you label food with a V so we don’t have to ask each night if dishes have meat or fish. Also the internet was weak at best and often dropped. Oh and please keep the no music policy!! Thanks to everyone who made our stay so enjoyable
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Date of stay: September 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JS Hotels, Agentur/Berater at Js Cape Colom
Responded Sep 23, 2021
Dear Dave, thank you so much for sending in a review. It is such a boost to morale to all, when we receive such positive feedback like yours. Wonderful to hear you had an excellent stay with us! Our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression. Please be assured that your comments about the excellent service will be shared with the entire team in order to motivate them to always deliver the best to our guests. Thank you for taking the time to share your experience. Thank you for your suggestion about labelling the food, we will certainly continue to improve our services. We hope that we will be able to welcome you back soon and that you will be able to enjoy a well - earned rest soon again. With best wishes, JS Hotels Team
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Having done a few adult only AI spa hotel holidays I was expecting more than I got at this hotel especially since I paid more or less the same as all the others. So here goes yes the transfer can take about 1.5 hours but we knew that before booking. Was disappointed they offered no snacks when we got there especially as it was 11.40pm. Also there was no bottled water in the room fridge so we couldn't even have a drink till morning. We had a decent size room but it did smell musty. Room very basic, lack of plugs especially where the dressing table was, mirror above dressing table too high, can only see the top of your head when sat on the chair!! Whilst there is a fridge in the room there is no kettle so you have to go down to breakfast to get your first cuppa of the day. The balcony of our room was quite ridiculous it was the width of a plastic chair, we were overlooking the street so needless to say we didn't use the balcony. On a positive note though there are plenty of sun loungers and they are quite comfy not those hard plastic ones. Views from the lounger area are stunning makes the transfer time worth it. 2 swimming pools, one is really good for doing some proper swimming. Not too cold either. There are also steps down into the sea from the hotel too. On the top floor is a gym with decent equipment, air conditioning a bit poor up there. Views spectacular though. There is a jacuzzi (which was freezing whdn i tried it) up there and a sauna and steam room that bever seemed to be on. There are a couple of loungers and chairs up there too. Food has been pretty good although there was a lot of the same stuff on each day. Disappointed that there was only evening entertainment on 3 out of the 7 nights we were there especially since the whole resort is really quiet so it's not as though you can head out of the hotel to find some entertainment elsewhere. In terms of holiday makers mainly Brits and Germans, quite a few singles there too. The beach and a few shops and bars is a 15 minute walk to your left as you exit the hotel. To the right you can head to the old town and harbour. Take insect repellent with you. I don't normally get bitten but leave with 7 bites. Room was cleaned every day but for some reason only the hand towels were changed daily I had to ask for fresh bath towels half way into the holiday. Staff were pleasant and friendly. To sum up this holiday it has been the most peaceful resort I have ever been to, the only noise is the sound of the waves. It is definitely a place to relax as there is very little else to do. Only a few shops and most of the bars are restaurants. Whilst we have enjoyed our week here mainly because we needed a relaxing holiday it is not a resort I would return to.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Take insect repellent. Lots of biting insects here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JS Hotels, Agentur/Berater at Js Cape Colom
Responded Jun 21, 2023
Dear Julie, we very much appreciate you taking the time to provide us with such detailed feedback about your stay, and we are very sorry to read that several things throughout your stay did not meet your expectations. It is such a shame that you were not satisfied with your room i.e. balcony and views. Next time, please do inform one of our friendly staff members about this during your stay, as we might have been able to offer you a solution. Regarding the choice of food in our restaurant, our chefs make sure to offer a balanced and varied menu on a daily basis with selected ingredients of the highest quality. We are sorry that it wasn´t to your liking. it´s really a shame that your stay with us wasn´t to your full satisfaction. We encourage our guests to please communicate any issue or complaint directly to our friendly team at the reception desk. Please be assured that we take all reviews seriously as we constantly aspire to improve the experience of our guests. We wish you all the best for the future! Kind regards, the entire JS Hotels Team
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We stayed for 5 nights, 12 - 17th July. First time holidaying at adults only. Easy check-in, arrived just before lunch, room clean and tidy, plenty of storage. Bed was comfy. Lovely large balcony, side sea view (first floor). The higher up the better the views. Visit the 6th floor, if only for the far reaching views... we had a dip in the hot tub (38°), so not for long! The location has to be the best thing about Cape Colom, perched on a cliff overlooking the beautiful sea, accessible via a steps then a ladder directly into the sea. I'm not a great swimmer but I ventured in, beautiful, just floating on the water. The grounds are spread accross various levels, sunbeds dotted around, no issues getting one unless you want a specific spot. We spent our time around the Olympic sized pool. Great for cooling off on the very hot days. Views from every angle. The food was great, plenty of choice for the size of hotel. Salads, meats, fruit, bread, desserts and choices of mains. There is a cooking station at each mealtime, freshly cooked omelette and fried eggs... burgers & pizza, fresh meat. I'm a fussy eater but never went hungry. There's a small bar area for drinks all day. Indoor and outdoor seating areas. All the staff are lovely, nothing too much for anyone, all very friendly. We had entertainment on 3 nights, singers, all different but good. If you venture out it is quiet, few shops, the spar has a lovely bakery. You can be sat on the beach in under 10 minutes, worth a visit, sunbeds (€14 for 2 beds & parasol)bars, beach shop, toilets, water activities all there. The sea is clear and shallow for quite a way out. The harbour is also 10 minutes walk, few bars and restaurants. If you want a relaxing break, peace and quiet and just chill. This Hotel is worth a visit. We met some lovely couples and singletons. We didn't feel any negatives about the hotel but could see bits that could push it to a 4 star but nothing that impacted on our stay.
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip:The higher floors have better views.
If you have mobility issues there are various levels to the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JS Hotels, Agentur/Berater at Js Cape Colom
Responded Jul 24, 2022
Dear Guest, thank you so much for sending in a review. It is such a boost to morale to all, when we receive such positive feedback like yours. Thank you for your comment regarding our location overlooking the sea. At the Hotel, we state that our cliffs act as a shelter of tranquillity and unbeatable beauty, with their impressive backdrop of the Mediterranean Sea. Please be assured that we have shared your kind feedback with the team regarding the friendly service they delivered to you upon your stay; your comments echo exactly the experience we wish for our guests. Best wishes, JS Hotels Team
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Lovely located hotel Modern updated common areas just need to improve rooms Food variety small selection but always something you could eat. Stops overindulgence. We were there for eight days and only had a singer three times as entertainment so not nightly as stated on website. I understand that covid has a large part to play but a man and his amp standing next to the waste bin on the patio? Think that location needs to be rethought We were put into a lesser room on a late arrival which we hadn’t booked and we told reception who next morning the manager rectified and even gave us complimentary rewards which we were grateful for
Overall fantastic location. Nice little hotel could do with improvements here and there which could easily increase their rating
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Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JS Hotels, Agentur/Berater at Js Cape Colom
Responded Jul 23, 2021
Dear Guest, thank you for sharing your experience with other travellers. We are very pleased to know that despite of one or the other downside; you had a great time with us. Having read your review about your stay at our Hotel, we now see where and how we can still improve our service. Thank you very much. It is a great help indeed. Please, next time do not hesitate to approach our friendly staff for any issue you may have, and they will be delighted to resolve it for you. We apologize that we fell a little short of your expectations and very much hope you will honour us with another opportunity to serve you better in the not too distant future. Kind regards, JS Hotels Team
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Yes, we had a late flight home. Room to keep your suitcases in, next door is a shower room. I'd recommend using the showers on the top floor (spa/gym). We ate and drank on our last day without restriction.
There was a small market down near the marina but cannot remember what day..was the usual clothes jewellery handbags a fruit and veg stall and was quite busy.. I’m sure the staff will be able to tell you. You can ge a taxi to neighbouring towns, villages to their markets, again reception staff can arrange taxis..
Scarborough, United Kingdom30 contributions24 helpful votes
"Room 505 was excellent.
Spa you book 10 minutes in advance.
We hired bikes from a shop close by to go round to the lighthouse.
Chicken kebabs were fab as was the omelette "
There are more places to choose from in the Portocolom area.
PRICE RANGE
$102 - $175 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
js cape colom hotel porto colom, hotel cape colom, cape colom porto
LOCATION
SpainBalearic IslandsMajorcaPortocolom
NUMBER OF ROOMS
119
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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