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Hotel HSM Maria Luisa

Certificate of Excellence
Calle Caldentey,15, 07181 Portals Nous, Calvia, Majorca, Spain
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1 room 1 adult
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Hotel HSM Maria Luisa
Hotel HSM Maria Luisa
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464 Reviews from our TripAdvisor Community

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Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 3, 2015 via mobile

We arrived at Maria Louisa at gone 11pm and were a little disappointed we couldn't even get a cup of coffee just to chill out after a long journey. Went to room, lovely. Clean and tidy. Complimentary water and fruit. Woke up in morning to a sea view. Breakfast was excellent. Buffet style which was a little full on, on... More 

Helpful?
1 Thank Petra B
1 review
4 of 5 stars Reviewed September 15, 2015 via mobile

We have stayed at this hotel many times before, both with friends and family and have always had a great time. Staff are very friendly and helpful and the bedrooms and public areas are cleaned daily. The hotel is very well managed by the director Maria who is often seen around the hotel ensuring the hotel is running at its... More 

Helpful?
Thank Sun222222
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review
Google Translation

Estimado cliente, Gracias por su evaluación y sus amables comentarios. Nos alegra saber que le gustó nuestro hotel y que... More 

1 review
5 of 5 stars Reviewed September 13, 2015 via mobile

Our first visit to HSM Maria Luisa and would definitely recommend it. Entertainers are fantastic. Guests are friendly and there is a great mix of nationalities. The beach is very close With 2 boys 7 and 9 food can often be a worry on holiday abroad but there is a great variety on offer and that was never an issue... More 

Helpful?
Thank Jason H
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review
Google Translation

Estimado cliente, Nos gustaría darle las gracias por el tiempo que ha tomado para evaluar nuestro hotel. Nos alegra mucho... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed September 13, 2015 via mobile

Friendly staff, activities IF you want them but no pressure and made to feel very welcome. Two good sized pools outside. Plenty of sun beds etc. AI food good and varied, stayed at a 4* hotel the week after and the food was on par, with actually a wider choice! Traditional options and themed nights were nice. We all found... More 

Helpful?
Thank WelshLi
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review
Google Translation

Estimado cliente, Nos gustaría darle las gracias por el tiempo que ha tomado para evaluar nuestro hotel. Nos alegra mucho... More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 12, 2015

The hotel is located in residential area Portal Nous. We stayed 8 days in August. It was very hot and humid particularly at night. Entertainment staff were French so this meant the main language spoken was French. There were a lot of French guests. However, they were friendly and would speak English. There was a good mix of nationalities so... More 

Helpful?
Thank Andrew R
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review
Google Translation

Estimado cliente, Estamos muy agradecidos por su evaluación y su comentario. Nos alegra saber que le gustó la ubicación de... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 28, 2015 via mobile

Like the titel say. me and my family (8persons) loved the hotel. the entertainmentgroup on the hotel was really engadged in their work. making us feel so welcome. strongly recommend this hotel for anyone wanting to try the area out. love from Sweden

Helpful?
1 Thank Michel A
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you appreciated our service. Our animation team will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and... More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 16, 2015 via mobile

I stayed here last week with my wife and 2 young children. Lots of positives and a couple of negatives. Will start with the positives. Nice quiet location with a lovely little cove just down the road. Room spotless. Food excellent, plenty of choices and variation, animation team brilliant, kids club brilliant, all staff extremely friendly including all bar and... More 

Helpful?
Thank Crispymaster
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review
Google Translation

Estimado cliente, Gracias por su evaluación y sus amables comentarios. Nos alegra saber que le gustó nuestro hotel y su... More 

Manchester, United Kingdom
1 review
4 of 5 stars Reviewed August 12, 2015 via mobile

This is our 6th family holiday at this hotel. We are always made to feel most welcome and it is the perfect location. The food is a little quirky but can always find something and no complaints from the children! The village of Portals Nous is only a short walk away and Puerto Portals and its lavish marina, which is... More 

Helpful?
Thank Mike_10061505
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and its location and that you and your family have enjoyed your holiday.Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have... More 

1 review
1 of 5 stars Reviewed August 11, 2015 via mobile

Possibly the worst hotel I have ever stayed in. The all inclusive option is totally pointless as nothing is edible on the hotel, not to mention ants in the fruit! We ate out every day and night! Beds were uncomfortable, the air conditioning doesn't work properly, it's switched off in reception at 11pm. Only one lift, which you can be... More 

Helpful?
Thank Dahlia M
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, Thank you for your evaluation and remarks. After having read your critique with care, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. We are really surprise because the weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the... More 

North Yorkshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 9, 2015

We are a family of 2 adults and 4 children ages ranging from 17 to 9 years old and have just arrived back in the UK after spending 10 fantastic and memorable nights at the Hotel Maria Louisa. Isabel and Maria in reception and management were extremely helpful with all aspects of our holiday's needs. The rooms were basic but... More 

Helpful?
2 Thank Jason M
4409, Director de Relaciones con Clientes at Hotel HSM Maria Luisa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you have really enjoyed your holiday in our hotel. All our staff will be very very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and... More 

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