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AluaSun Torrenova

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Traveler (891)
Pool & Beach (229)
Room & Suite (194)
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Overview
  • Excellent38%
  • Very good35%
  • Average18%
  • Poor6%
  • Terrible3%
Travelers talk about
“family hotel”(177 reviews)
“splash pool”(105 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,138)
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All reviewsfamily hotelthe thomas cook kids clubsplash poolmiddle poolpalma novakids buffetsteep hillgala nightsnack barnext yearsoft play areaentertainment teamgreat holidayevening entertainmentpools are greatwalking difficultiesmain pool
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1 - 5 of 1,996 reviews
Reviewed 3 days ago via mobile

Took our 2 kids aged 1 and haf and 5 year old , we had an amazing holiday cudnt really fault the hotel always got sumting we could eat , found staff were helpful and friendly to be honest.. Slash pool our kids loved it...More

Thank Amy R
Response from AluaHotels, Director de Relaciones Públicas at AluaSun TorrenovaResponded today

Dear Amy, Thank you for your review. We hope you enjoyed your stay and had a nice holiday. We apologize for the inconveniences the air con may have caused, but we're glad to hear it was all fixed in the end. We hope to greet...More

Reviewed 5 days ago via mobile

What can I say I have been to magaluf/palmanova for the last 6 year and this is the worst place I have stayed staff are not very friendly the food was disgusting the water kept going off so couldn't get a shower. All in all...More

6  Thank Iain N
Response from AluaHotels, Director de Relaciones Públicas at AluaSun TorrenovaResponded 3 days ago

Dear Iain, Thank you for taking time in writing a review regarding your stay at our hotels. We apologize for any inconveniences and will take into account your comments in order to improve our service and prevent these things from happening again. Our staff work...More

Reviewed 1 week ago via mobile

Me and my young son went for 4 nights. Very clean, staff extremely friendly and helpful, great location only a 5-10 min walk to beach, shops and Katmandu. Food was ok, what youd exoect for a cheaper hotel, had a seperate kids sectuon ehicg was...More

3  Thank Leanne F
Response from AluaHotels, Director de Relaciones Públicas at AluaSun TorrenovaResponded 1 week ago

Dear Leanne, thank you for taking time in writing a review based on your stay at our hotels. We hope you had a nice holiday. Regarding the entretainment, we will take your comment into account in order to improve our service in the future. We...More

Reviewed 1 week ago via mobile

I am currently staying in the hotel, I arrived yesterday with my partner. The Air Conditioning doesn't work so the room is like a suana so uncomfortable to sleep in (the website states air conditioning) then today we noticed there was HUNDREDS of ants all...More

4  Thank Mary W
Response from AluaHotels, Director de Relaciones Públicas at AluaSun TorrenovaResponded 1 week ago

Dear Mary, thank you for your review. We apologize about the inconveniences and suggest you contact with our reception staff and they will be more than please to help you find a solution in order to make your stay comfortable. In the meanwhile, we hope...More

Reviewed 1 week ago via mobile

Just going to give some brief points: Room was very cramped as there was me, my wife and 2 children and the only room (apart from bathroom) had the 4 beds next to each other with no gaps in between (maybe not so cramped for...More

4  Thank Mark S
Response from AluaHotels, Public Relations Manager at AluaSun TorrenovaResponded 1 week ago

Dear Mark, Thank you for your review, we appreciate you taking time in writing a review based on your experience in our hotels. We hope you had a nice stay and a wonderful holiday. We will take into account your comment about the food in...More

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About
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Hotel Amenities
Children Activities (Kid / Family Friendly)
Airport Transportation
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$95 - $320 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in Palmanova
#14 Luxury Hotel in Palmanova
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$95 - $320 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in Palmanova
#14 Luxury Hotel in Palmanova
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (891)
Pool & Beach (229)
Room & Suite (194)
Dining (132)
Amenities (38)
Family and Play Areas (19)
Business Center & Event Rooms (2)
Questions & Answers
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MrGoodway
April 25, 2018|
Answer
Response from mpattenden | Reviewed this property |
All local alcohol is free, so local spirits, wine, and beer, branded versions are available but you pay for those. The rooms do have fridges, and a kettle - don't recall irons. I'd suggest contacting via the Alua website... More
1
Vote
Rachel A
April 22, 2018|
AnswerShow all 2 answers
Response from amanda571 | Reviewed this property |
Hi, booked mine through Thomas cook app. Never had any problems. The reception staff are very nice and so is the manager. I am sure if you ask it would not be a problem. X
1
Vote
Room Tips
"Pool view always the best views."
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"We asked for low floor and pool view .got both"
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"It was quiet still the front"
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"All good rooms"
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