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HSM Don Juan

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HSM Don Juan
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523 Reviews from our TripAdvisor Community

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Showing 344: English reviews
1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

Certainly not up to the standard. Not sufficient ventilation, no airfreshener in the bathroom, leaking ceiling in the bathroom and multiple leaks through window seals in the reception during heavy rain (the entertainment host was trying to clean out the puddles of water himself lol). No HAIRDRYER for women? This should be out of the question. TVs in the rooms... More 

Helpful?
Thank Juozas B
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear Juozas B, I was really sorry to read about your concerns and I would like to express my sincere apologies for the inconveniences you have experienced by giving us a low global evaluation. We apologize about the situation with the leaks, but the storm was the severest during the year. We compensed you with all included, but we regret... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is good for everybody. The rooms are good, but not new. The staff is very friendly. Food- a lot of fruits (melon, apples, plums, oranges and so on), always meat and fish, sometimes seafood. There are a lot of desserts. The hotel is situated not far from the sea, about 5-7 minutes from the beach, near the center... More 

Helpful?
Thank Irina S
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear Irina S, First of all, I would like to thank you for having chosen HSM Don Juan for your stay in Mallorca, as well as for taking the time to share your comments on TripAdvisor. It is a pleasure to know that you enjoyed your experience and you appreciated our facilities and our varied gastronomic offer. Let me express... More 

Lincoln, United Kingdom
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Visited here with family for a 6 night stay in September. First impressions of the reception area were that it was a clean and well presented hotel. The rooms however were not up to the same standard. Our door to the balcony did not lock so immediately made us feel our room wasn't safe (especially after reading other reviews in... More 

Helpful?
Thank Leanne W
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear Leanne W, Thank you very much for sharing your experience with Tripadvisor Community. Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly. We have not any record about your complain, anyway if you had explained your problem to our reception team we could have... More 

Travelers are raving about these Magaluf hotels

Bohumin, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here for 1 week with my friend. Very closed to the beach. Room nice, every day clean, always new towels. Many types of food every day and very delicious. People in hotel was very friendly and our animator Georgi was excellent. We never get bored.

Helpful?
Thank Ilona K
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear Ilona K, Thank you for sharing your experience at the HSM Don Juan through TripAdvisor. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride exceeding your expectations. It is a pleasure to know that you enjoyed your experience and you appreciated our facilities and... More 

Dublin, Ireland
1 review
5 of 5 stars Reviewed 3 weeks ago

very good hotel, swimming pool very clean, food was great and the animations was absolutely perfect. Georgi is fantastic animator:) he gave as a lot of fun and we realy enjoy the time in that hotel. Gosia with Pawel and Hubert

Helpful?
Thank gotohu
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear gotohu, We feel very proud to have offered you an unforgettable stay in our hotel. Our main goal is your happiness and satisfaction during your holidays. We will congratulate Gerogi for the good service provided. We look forward to welcome you back soon at HSM Don Juan to continue enjoying pleasant experience with us! All the best from Magaluf,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here with my extended family (9 including 2 kids and our parents also) for a week in August and loved it. I don't understand some of the reviews on here and what some people expect but for us it was perfect. Courteous and friendly staff always available and tried to help anyway they could. Really relaxed atmosphere and some... More 

Helpful?
1 Thank Vinnie O
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear Vinnie O, We would like to inform you that next year we will offer WIFI free of charge for our guests in the entire hotel. We will be waiting your next visit, in HSM Don Juan you and your family have your home! All the best from Mallorca, HSM Customer Service More 

Liverpool, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Well as the title states this is the perfect location for everything you would want. With just a short walk to the strip you have the opportunity to enjoy the nightlife or have a quiet night in away from the hustle and bustle. We also found that the beach was very nice to go too with it not being far... More 

Helpful?
Thank sarah-_louise2212
Porto, Portugal
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Very good hotel: clean rooms, good food, great swimming pool and an amazing entertainment team! Georgi is the right guy in the right place: cheerful person with the proper spirit for the job, involving people in activities and putting everybody in a good mood!

Helpful?
1 Thank l0ur078
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear l0ur078m, Thank you for highlighting the professionalism and kindness of Georgi, be ensured that I will share with him your nice words. We look forward to welcome you back soon at HSM Don Juan to continue enjoying pleasant experience with us! Best regards, HSM Customer Service More 

Kungsbacka, Sweden
1 review
4 of 5 stars Reviewed 4 weeks ago

I was at Don Juan with my friend for 1 week. (13-20 aug). I think our room was alright to stay at, though given that we didn't intend to spend much time in it. We ate breakfast and dinner at the hotel and the food was fine. The pool area was nice to chill at with a bar, pool table... More 

Helpful?
Thank zenda3437
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear zenda3437, Thank you very much for your time sharing this wonderful opinion with the rest of the travelers. We are very happy to read that you had fantastic holidays with us. It is a pleasure to know that you enjoyed your experience and you appreciated our facilities and our varied gastronomic offer. We will be very pleased to welcome... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed August 19, 2016 via mobile

Amazing hotel! Great staff!! The pool is great so you can enjoy with friends or family! Special shout out to Georgi for entertainment outside the swimming pool! The rooms are ok, not far from the beach and all the hotspots in Magaluf! Highly recommended ⭐️⭐️⭐️⭐️

Helpful?
Thank egisp89
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review

Dear egisp89, We feel very proud to have offered you an unforgettable stay in our hotel. Our main goal is your happiness and satisfaction during your holidays. We will congratulate all the team but especially Georgi. We will be waiting your next visit! All the best from Mallorca, HSM Customer Service More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
Official Description (provided by the hotel)
IN GENERAL: The 3* hotel, HSM Don Juan, now offers high quality facilities and service after its refurbishment in 2008. The highlight of the hotel is its ideal location in the lively city of Magalluf. During your stay with us you can enjoy all the attractions that the resort to offer, or you can relax and spend your days by the hotel's swimming pool. The hotel is open from February to November. LOCATION: HSM Don Juan is situated in Magalluf, one of the most popular and well known resorts in Mallorca. The beautiful sandy beach boasts a blue flag, thanks to its high quality year after year. The hotel is only 400 m away from the beach and it offers the possibility to practice water sports. Nearby there are countless bars, restaurants and shops, which turn Magalluf into one of the most vibrant and attractive cities on the island. Attractions such as: water park "Western Park", karting or famous "Pirates" show, just steps away from the hotel, complement the wide variety of fun the city has to offer! There are also various golf courses close by: Golf Poniente (2 km away), Real Golf Bendinat or Golf Santa Ponsa, therefore the hotel is an ideal place to stay for those who love golf! In the area there are many possibilities to practice other sports, even on professional level: Magalluf offers the following facilities: athletics tracks (certified, class A), grass football field, rugby field, tennis and paddle tennis courts, etc. Palma de Mallorca is situated 15 km away, the airport 22 km. There is a public bus service to the capital; the bus stop is only 100 m away from the hotel entrance. ROOMS: The hotel offers newly refurbished double and single rooms that present a modern and up-to-date look. All of the rooms include a bathroom, heating and air conditioning, safety deposit box (extra charge), telephone, WIFI (extra charge), parquet floor, satellite TV and a balcony! There are some rooms that can allocate families with 2 children (on request). GASTRONOMY: The hotel offers half board or full board food and beverage packages. The extensive buffet offers a big selection of hot and cold dishes, as well as a wide variety of fruit and desserts. The restaurant offers some dishes prepared instantly in show cooking, as well. All food is served in thematic buffet style. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: The hotel offers a spacious terrace with a swimming pool for adults with a separate space for children. The pool is surrounded by sunbeds and sunshades. Bar service at the pool is available. Inside of the facilities at HSM Don Juan there are cozy common areas, a game room, as well as an indoor bar! CHILDREN: At HSM Don Juan there is a mini club for children during the summer months and swimming area for children. Baby cots and high chairs are also available in the restaurant at no extra cost. ADITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Visa and Mastercard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Billiards (extra charge), table tennis, French bowls in the complex. Possibility to practice sports in the area. ... more   less 

Additional Information about HSM Don Juan

Address: Calderon de la Barca 4, 07182 Magaluf, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Magaluf
Price Range: $55 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HSM Don Juan 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Hotel Don Juan
Don Juan Magalluf
HSM Don Juan Magaluf, Majorca
Hotel Style:
#9 On the Beach Hotel in Magaluf
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