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Ilusion Calma & SPA

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Calle Horaci 5, 07610 Can Pastilla, Majorca Spain
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Traveler (486)
Room & Suite (61)
Dining (49)

About

#17 of 23 hotels in Can Pastilla
Location
Cleanliness
Service
Value
Situated in Can Pastilla, in the bay of Palma, the in 2017 refurbished and redecorated 3-star superior category hotel disposes of 192 rooms distributed on five floors. This friendly and modern styled hotel offers a family atmosphere with the best service and comfort, perfect for families and couples requesting no complications. Only 4 km away from Palma airport this attractive hotel is located 150 metres away from two beautiful beaches, the cosmopolitan beach Can Pastilla and the solitary and familiar beach Cala Estancia. In the surroundings of the hotel you may find countless shops, bars and restaurants. If you would like to hide the heat just take a visit to Aqualand El Arenal, discover the marine world at Palma aquarium or enjoy night life in one of the famous disco clubs and pubs located in El Arenal. The hotel disposes of a free of charge SPA Center equipped with a heated pool with water jets, Jacuzzi, Turkish bath, sauna, a new equipped gym in 2017, changing rooms and baths.
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Property amenities
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Game room
Car hire
Spa
Internet
Hot tub
Indoor pool
Outdoor pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Billiards
Entertainment staff
Evening entertainment
Table tennis
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Massage
Neck massage
Baggage storage
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Catalan and 1 more
566Reviews204Q+A76Room tips
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Popular mentions
DeniseBeverley wrote a review Yesterday
Grimsby, United Kingdom23 contributions60 helpful votes
Trying to find the correct balance to write this review as I want to be fair and honest. Overall we enjoyed our 2 week stay here, as the location is perfect and we met some really nice people which made it more enjoyable. The staff are all very pleasant and helpful and our room on the 3rd floor overlooked the pool area. Hanging space in the wardrobe is very limited, as the safe is located on top of a shelf area, making any space above this unusable. Tip: take cheap plastic hangers as there are never enough. Food in the restaurant was plentiful and a fair amount of variety, but not always hot and sometimes dried up or overcooked. There are plenty of lovely restaurants Inearby for an alternative. The pool is rather small, but was sufficient for cooling off - the second pool is really only a dip pool and would be better changed into a jacuzzi. Not too many sunbeds and these were usually taken soon after the pool opened at 9am but during the day, people went off and vacated the sunbeds so not really a problem. The sun disappears from the pool area from around 4pm so a lot went to the beach. No music is allowed around the pool at all which I found very strange - and yes there was an almost constant barking of dogs from the residential homes on the adjacent street but only during the day. Couple of plastic drains broken next to pool which need urgent attention before they cause serous injury. Spa, jacuzzi and gym located downstairs through entertainment room but didn't visit so can't comment. Entertainment was rubbish, despite this being advertised as available through the day and night. We were only made aware there was an actual animation guy on the 4 th day when I asked about the lack of activities. He had not made himself known to any of the guests around the pool so not many knew of his existence. There was a programme of entertainment posted up in the reception area which consisted of the usual rifle shooting, pool knockout, darts, stretching exercises, etc but we had seen none of this. When questioned, he informed me the hotel was currently 70% occupied by French who had asked him to do other activities indoors and rifle shooting was not popular anyway and no-one wanted to do it. The fact is that no-one knew he was there to participate so how could he make that decision! After that, I announced the rifle shooting to guests, who were pleased to take part and we had good banter between British, French and other nationalities. I didn't push for any other events and therefore none took place. The evening entertainment which we were told by Tui would consist of bingo, quizzes, shows, discos etc turned out to be a disco every night and an alternative flamenco show or acrobat show once per week. I think the animation guy was just lazy and getting paid to do as little as possible. The all inclusive was available until midnight and you can help yourself to tea, coffee, slush, water and juice, but I was once again dismayed to see people re-filling water bottles and therefore contaminating the spouts with bottles which had been in mouths! This was openly allowed but I am still puzzled as to why people do this in normal times, let alone during a pandemic! We go to all the trouble of wearing masks indoors and sanitize hands on entry, then actively swap spit? Don't get it. Anyway, as I've said, I have tried to give an honest review and I would visit this hotel again, but maybe a couple of things need addressing? .
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Date of stay: September 2021Trip type: Traveled as a couple
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heatherNorthWales wrote a review Sep 10
Wrexham, United Kingdom26 contributions68 helpful votes
We had a great time from the time we checked in ,staff were friendly all through this hotel , always would say hello ,food was nice all the time there was something to eat .im not German & there was plenty of choice ,& in the bar the drinks were good as well including cocktails , rooms were cleaned every day & were spotless ,would definitely stay here again & recommend it ,as for barking dogs we never heard any at all .we quite enjoyed watching the planes take off as well .all in all a lovely hotel with great staff 😊👍
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Date of stay: September 2021
Value
Service
Sleep Quality
Room Tip: Chose high floor
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2 Helpful votes
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nadia r wrote a review Sep 10
Torquay, United Kingdom36 contributions57 helpful votes
Myself and grandson arrived at our room,we checked out the balcony,unfortunately the balcony door didn't lock.We waited an hour for a chap to try to fix it.I then asked for another room.The second room was dated and shabby,but clean.In the morning I was called to reception to be asked to move again.I didn't want to as I'd unpacked and put washing bits on the line.I was asked to sign a document to say I was happy with the room,which is odd,I did.I enjoyed the rest of my stay.The food was good,the drinks were flowing.My grandson loved helping himself to red and blue slushes.First time I've encountered a hotel that uses reusable plastic cups.The cups were more like a glass,good quality and importantly saving so much plastic going to lwaste.Happy holidaying...
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Date of stay: September 2021Trip type: Traveled with family
1 Helpful vote
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And wrote a review Sep 4
2 contributions
Just returned from this hotel, where do i start! We landed at the airport and was left waiting for a taxi for over half an hour in the blistering sun. When we finally got picked up, the taxi dropped us 3 streets away and pointed us in a direction towards the hotel! 40 minutes later we found this place, up a dingy side street! The hotel is completely overlooked by flats, and there is constant noise from dogs barking, people shouting and cars driving up the street, nothing like the photos, thats without the aeroplanes taking off every 10 minutes. The following day we had a thunder storm, the roof leaks and it was pouring through the lights! The food was ok, if you are from germany. Entertainment is non-existent and to top it all, we had to guess what time we were being picked up at the end of the street to come home! No tui rep in sight! Bar staff work really hard but the receptionist was downright rude!
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Paula Cih, Contabilidad/finanzas at Ilusion Calma & SPA
Responded 3 weeks ago
Good afternoon We deeply regret not meeting your expectations. We do not coordinate TUI transfers, the hotel has no responsibility in this situation The hotel is located in a residential area, surrounded by houses. It is normal for people on the street going to the port or the beach and cars passing by on the street. We have daily and nightly entertainment every day of the week, with different activities and at night live music and an external show The transfer pick-up time is sent 24 hours before departure and the reception panels have all the information. We appreciate your comments to the bar staff as they work very hard to be able to give a good service to our customers as well as all the other departments a cordial greeting
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jacqui10000007 wrote a review Aug 2021
Halesowen, United Kingdom51 contributions18 helpful votes
Just returned from this hotel,this time as a solo 50+ female.From the moment I walked in the receptionist was so friendly and welcoming, all of the reception staff throughout my stay were friendly and welcoming. Spotless hotel in all areas. Lovely room with wonderful comfy bed , excellent shower fridge etc, had a pool view.All the housekeeping staff work really hard and real friendly. Bar staff all superb same staff as 3 years ago. Great choice of drinks etc, excellent snacks throughout the day. Restaurant food I really enjoyed always spoilt for choice and again great staff and service.Nightime entertainment a flamenco one night, and every night a disco.Throughout my stay never felt uncomfortable being a solo female. Reason only 4 stars would have liked more evening entertainment and perhaps some music round the pool. Anyway hoping to return and of Sept (government permiting).Thank you illusion calma I had a wonderful chilled holiday see you soon.
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Date of stay: August 2021Trip type: Traveled solo
2 Helpful votes
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Response from Paula Cih, Contabilidad/finanzas at Ilusion Calma & SPA
Responded 3 weeks ago
Good Morning: Thank you for taking the time to give your opinion. We are glad that you have returned to our Hotel and we hope to see you soon. We will pass your comments on to our staff and we continue to work to live up to our customers. Thanks and greetings
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PRICE RANGE
$62 - $172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la calma can pastilla, la calma hotel can pastilla
FORMERLY KNOWN AS
Hotel Calma
LOCATION
SpainBalearic IslandsMajorcaCan PastillaCan Pastilla
NUMBER OF ROOMS
192
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Frequently Asked Questions about Ilusion Calma & SPA
Which popular attractions are close to Ilusion Calma & SPA?
Nearby attractions include Cala Estancia (0.2 miles), The Manchester Pub (0.3 miles), and El Ancla (0.1 miles).
What are some of the property amenities at Ilusion Calma & SPA?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Ilusion Calma & SPA?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ilusion Calma & SPA?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Ilusion Calma & SPA?
Conveniently located restaurants include Starfresco, Cafeteria Playa, and Mels Bar.
Are there opportunities to exercise at Ilusion Calma & SPA?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Which languages are spoken by the staff at Ilusion Calma & SPA?
The staff speaks multiple languages, including English, Spanish, French, German, and Catalan.
Are there any historical sites close to Ilusion Calma & SPA?
Many travelers enjoy visiting Sa Llotja (4.5 miles), Palau de l'Almudaina (4.3 miles), and Convento de Santa Clara (4.1 miles).
Is Ilusion Calma & SPA accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.