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Hotel Las Arenas

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Tit Livi,14, 07610 Can Pastilla, Majorca Spain
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Traveler (559)
Room & Suite (226)
Dining (138)

About

#13 of 23 hotels in Can Pastilla
Location
Cleanliness
Service
Value
¡2019 ha sido el año en el que estrenamos un hotel completamente reformado! Enfocados en ofrecer a nuestros huéspedes una experiencia de bienestar única, Las Arenas es un hotel de 4* en Can Pastilla a tan solo 2 kilómetros del aeropuerto de Palma. Con vistas idílicas a la bahía y un servicio de primera categoría, Las Arenas es el sitio ideal para disfrutar de unas vacaciones de relax en un entorno inmejorable. • 2019 is an important year for Las Arenas, as we’re inaugurating a completely renovated hotel! Focused on offering our guests a unique wellbeing experience, Las Arens is a 4* hotel at Can Pastilla, only 2 kilometres away from Palma’s airport. With idyllic views over the bay and a first-class service, Las Arenas is the perfect spot to enjoy a relaxing holiday in an unbeatable setting.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Evening entertainment
Highchairs available
Car hire
Rooftop terrace
Wifi
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Telephone
Wardrobe / closet
Cable / satellite TV
Flatscreen TV
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, Spanish, German
789Reviews137Q+A100Room tips
Traveler rating
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Popular mentions
kingcoreyking wrote a review Sep 21
Birr, Ireland27 contributions16 helpful votes
+1
Great hotel and well situated beside the beach great sea view from the balcony The food was good and served by friendly staff and our room was cleaned every morning while we were at breakfast which was grand The only complaint I have is the room was small and nowhere to put cases out of the way but saying that I would visit the las arenas hotel again but not room 613
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Date of stay: August 2021Trip type: Traveled as a couple
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Response from Illa Beach Hotels , Director General at Hotel Las Arenas
Responded 4 days ago
Good morning, Thank you so much for choosing Las Arenas for your holidays in Mallorca and for leaving us your wonderful review. We will take note of your comment and will do our best to improve. See you next time! Kind regards, Las Arenas Hotel
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sarah l wrote a review Sep 1
London, United Kingdom94 contributions37 helpful votes
+ The hotel location is great , Clean and nice food ( half board ) , Roof top pool is nice for chilling and nice view - No drinking water for guests any where at hotel ! You have to pay €2.50 each time and Coke €3 and not even included with half board !!!! Not even tab water any where around! _Staff should really improve their English in order to communicate with kids _ Seems in Spain customer service much not have a meaning , feels like being at school 😂 _ no music , or any form of interaction , entertainment at hotel , would not recommend for kids at all as Some idiots instead of going to adult hotel are at this hotel and don’t want to get wet around the pool and mourning to poor kids !!!
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Date of stay: August 2021Trip type: Traveled with family
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Response from Illa Beach Hotels , Director General at Hotel Las Arenas
Responded 1 week ago
Good morning Sarah, Thank you for choosing Las Arenas for your family holidays in Mallorca and for taking the time to give us your feedback. We pride ourselves for our excellent customer service and we are really sorry to hear you did not think that. We will take note of your comments and will do our best to improve. Nevertheless, we are happy to know that you liked our location, cleanliness, food and rooftop pool. We hope you visit us again soon! Kind regards, Las Arenas
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Gabriela M wrote a review Aug 2021
1 contribution1 helpful vote
The hotel is nice and clean but the the interaction woth the staff were horrendeous , they were rude and unwilling to help. Staff response to everything was I do t know you have to figure it out even with hotel related questions as well as general turistic questions. Its also no covid friendly what so ever we had to argue with people everytimw you go in the elevator as 1 room per elevator is not an enforced practice in the hotel.
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Date of stay: August 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Illa Beach Hotels , Director General at Hotel Las Arenas
Responded Aug 19, 2021
Good morning Gabriela, First of all thank you for choosing Las Arenas for your holidays in Mallorca and for taking the time to give us your review. We apologize for any inconvenience caused during your stay. One of the most valued points of our habitual guests is the kindness and friendliness of our staff and do apologize if you didn't perceived it like that. We hope you change your mind and visit us again soon! Kind regards, Las Arenas team
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Leila D wrote a review Sep 2020
Manchester, United Kingdom1 contribution2 helpful votes
I had quite a lengthy stay here so wanted to write a fair and detailed review. The hotel itself has been renovated and the rooms are nice and in a good condition. With COVID a few things had been taken out of the room so this did make it feel a bit less than a 4* hotel but it can’t be helped. I paid quite a lot to stay here for 5 weeks with a sea room view. I had spoken to the hotel before booking asking for a room that got the sun most of the day, so they knew this and I was happy to pay extra for it so did. Upon arrival I was given a room that looked nothing like the pictures I had seen in terms of layout. The pictures showed a glass panel from the shower to the bathroom and a long room with plenty of space. I was sent to a box room which couldn’t even fit 2 side tables and and had the sink in the bedroom because it couldn’t fit in the bathroom. The view was side sea view something that I noted was less expensive than I paid when looking at booking and the sun disappeared from at midday. I went straight to reception and explained that as I’m here for so long I couldn’t stay in that room and it wasn’t what I paid for. They gave me a key to go look at another room but told me I had less than 5 mins to do so as it was due for someone else. After a stressful arrival (at 10pm) running between the two rooms and reception, I took the new room with no assistance with bags or keys etc. Which wasn’t the best start to my stay! Overall minus one of the reception staff I found them to be quite rude and unhelpful. I hired a bike for my stay and I asked if they had anywhere to keep them, I got a blank stare and told the street. Shortly after the seat was stolen from the bike that was chained to a post outside the hotel! They advertise bike rental on the website but this wasn’t something they could assist with. I had packages delivered due to my length of stay- I wasn’t notified of any arriving. I asked if the hotel knew anywhere I could get a massage or my nails done- again blank stare! Due to Covid the gym has to be booked so I requested this at 8pm the night before I wanted to go at 7.30am. The receptionist told me I can only book on the day I wanted to go. Low and behold it was already booked for 7.30am by someone the previous day like I had tried to do, didn’t make sense to me that you couldn’t book it for the following morning. The restaurant staff are very friendly and nice. The food isn’t great for someone who has intolerances or special requirements and due to Covid you had to be served everything at the buffet which made it more difficult for me to eat there, again something I’d paid for. Even breakfast it’s boiled eggs or overcooked scrambled as the only healthy options other than fruit. Location is great, it’s 5 mins from the airport although the taxi driver was fuming that it was a short fare and threw my bags out of the car! There is a bus around the corner that takes you into central palma for 2 euros. The hotel is right on the beach and there’s plenty of shops for water and snacks etc around as well as restaurants and water sports hire. The rooftop pool is lovely but again due to Covid the amount of sun beds was restricted. If you didn’t arrive when it opened at 10am you’d be on a chair/ floor or waiting for someone to leave. It’s advertised for hotel guests only but every weekend there was locals at the pool often big groups with kids who would bring their own music blasting out and no one would say anything. Not the most relaxing but there is another pool downstairs but the sun isn’t there all day. Cleaners are all friendly but often left my balcony door open with valuables in the room. The hotel charges you for using the safe which for 5 weeks as you can imagine is very expensive. There was one occasion where my room wasn’t cleaned even though I’d been out all day and left the sign on the door to clean it. I ended up helping the maid change the bed, not what you want as a guest but I felt bad for her as it was someone else’s mistake! I guess I’d hoped for more from such a lengthily stay. I appreciate things can’t be helped with Covid that make it feel like less of a 4 star hotel but the reception staff didn’t make it any easier! It did give me a very good overview of the hotel! Would I stay here again? No! Overall did I enjoy my time in the sun and I was the room (second room) comfortable enough for my stay- Yes! At the end of the day I was grateful to travel here during Covid so any escape from the U.K. felt good! Other things to note: Masks must be worn around the hotel and restaurant. Only to be taken off when eating or at the pool. There’s only two small lifts and a lot of people! Due to Covid you’re not allowed in the lift with other people so as you can imagine it was a lengthily wait. The area is nice to look at with the harbour and beach in front of the hotel but it is very Brit abroad town in C’an Pastilla with the restaurants and bars (which works for some people!) It’s my first time in Majorca and did explore the island a bit more and realised there’s definitely nicer places to stay if you’re able to! Masks are to be worn in shops and the streets but if you’re along the beach you don’t need to. Police are ready and waiting to fine you if you take one step off without the mask though! The beach is nice soft sand and fairly clear waters.
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Date of stay: August 2020Trip type: Traveled solo
2 Helpful votes
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Response from Illa Beach Hotels , General Manager at Hotel Las Arenas
Responded Oct 15, 2020
Good evening, thank you for staying with us and taking the time to review us. We would like to start by saying that we're sorry you didn't enjoy your stay as much as we would have hoped. Our team has had a difficult season, but they have been doing everything they can to provide great customer service at all times. Due to COVID there were a lot of situations that you described that had to happen in that way, we're sorry the safety restrictions got in the way of a relaxing holiday, but we have done everything we have been able to satisfy our clients while remaining a 100% COVID free hotel. We would like to apologize for our team members at the front desk who weren't able to provide a nice welcome, we will definitely take note and we will do everything possible to amend the correct treatment and predisposition towards the client. We will continue to work towards offering a better customer service and will definitely take your constructive criticism into account and discuss it internally in order to keep improving our hotel and its service. Thanks.
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Seaside560934 wrote a review Sep 2020
Staines, United Kingdom26 contributions6 helpful votes
I would like to say a massive thank you to the reception staff Anna and Marcos for dealing efficiently with a problem there were very pleasant and professional also a very nice hotel location wise . Rooms with sea view fantastic and the sky bar views are brilliant Room 506 is lovely . Thanks again team las arenas
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Illa Beach Hotels , General Manager at Hotel Las Arenas
Responded Sep 17, 2020
Hello! Thank you so much for staying with us and taking the time to review us! We cannot thank you enough for your nice words and comments. We're looking forward to having you back next year!
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PRICE RANGE
$72 - $192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
las arenas hotel
LOCATION
SpainBalearic IslandsMajorcaCan PastillaCan Pastilla
NUMBER OF ROOMS
243
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Frequently Asked Questions about Hotel Las Arenas
Which popular attractions are close to Hotel Las Arenas?
Nearby attractions include Cala Estancia (0.2 miles), The Manchester Pub (0.2 miles), and El Ancla (0.1 miles).
What are some of the property amenities at Hotel Las Arenas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Las Arenas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Hotel Las Arenas?
Conveniently located restaurants include Starfresco, Cafeteria Playa, and Mels Bar.
Are there opportunities to exercise at Hotel Las Arenas?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Hotel Las Arenas?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Las Arenas?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Hotel Las Arenas?
Many travelers enjoy visiting Sa Llotja (4.5 miles), Palau de l'Almudaina (4.4 miles), and Convento de Santa Clara (4.1 miles).
Does Hotel Las Arenas have any great views?
Yes, guests often enjoy the harbor view available here.
Is Hotel Las Arenas accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.