About

4.0

Very good

1,051 reviews

#1 of 3 Specialty lodging in Calas de Majorca

Location

4.3

Cleanliness

4.4

Service

4.4

Value

4.3

IN GENERAL: The apartments at HSM Calas Park, thanks to its privileged sea front location, high standard facilities, service, and the customer oriented, friendly staff have gained more and more clients who repeat their holidays year after year with us in this impressive complex. The hotel is open from May to October. LOCATION: The hotel HSM Calas Park is situated in Calas de Mallorca, a small resort in the south east part of the island, 70 km away from Palma de Mallorca and 60 km from the airport. The area is known thanks to the tourism which began in the early 1960s. Nowadays, the resort offers a wide range of hotels, shops, bars and restaurants. Calas de Mallorca has 3 charming beaches: Domingos Gran and Domingos Petit - these 2 beaches are located 400 m away from the village centre and the hotel (there is an access from a beautiful sea promenade, with a direct access from the hotel) and Cala Antena (1,5 km away), which in itself is distinguished by the verticality of its coast. The complex is situated in the resort centre. Within proximity, there is Porto Cristo (15 km away), a lovely village with its famous Caves of Drach. Also, nearby there are many beautiful caves with spectacular views, as well as small and authentic fishing villages which complement the advantages of this hardly known area, but have become more and more appreciated and chosen by tourists. ROOMS: The complex consists of six 2 or 3 floor blocks and offers spacious and comfortable apartments. All of the apartments include a bedroom and a living room (with 2 sofa beds), a bathroom, air conditioning, fridge, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and a terrace! Some of the apartments come with a sea view. GASTRONOMY: The hotel offers an inclusive board. The restaurant offers buffet style selection of hot and cold dishes, as well as a wide variety of desserts and fruit. The restaurant also offers some dishes prepared instantly in the style of show cooking! All inclusive offers, besides the 3 main meals, includes snacks between meals and all kind of drinks (beverages, hot drinks, alcohol) and ice cream throughout the entire day. FACILITIES: The hotel offers a spacious terrace with an amazing sea view. It has a swimming pool for adults, and includes another one for children. The pool is surrounded by sunbeds and sunshades. Bar service is available at the pool. Inside of the hotel there is a bar, cozy common areas, and a game room. CHILDREN: The complex at HSM Calas Park offers many facilities focused on fun for children! A swimming pool, playground and mini club with entertainers from our very own hotel staff! Our funny mascot called Sami joins the children in different games and activities. Baby cots and high chairs are also available in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Mastercard and Visa credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Billiards (extra charge), French bowls and table tennis in the complex.

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Property amenities

Free internet

Pool

Bar / lounge

Beach

Aerobics

Children Activities (Kid / Family Friendly)

Kids club

Car hire

Wifi

Outdoor pool

Restaurant

Breakfast buffet

Snack bar

Poolside bar

Billiards

Darts

Entertainment staff

Evening entertainment

Table tennis

Kids pool

Kids' outdoor play equipment

Baggage storage

Sun deck

Sun loungers / beach chairs

Sun terrace

Sun umbrellas

Room features

Air conditioning

Desk

Private balcony

Safe

Kitchenette

Oven

Cable / satellite TV

Bath / shower

Seating area

Telephone

Wardrobe / closet

Clothes rack

Private bathrooms

Wake-up service / alarm clock

Refrigerator

Stovetop

Complimentary toiletries

Hair dryer

Room types

Ocean view

Good to know

HOTEL CLASS

Languages Spoken

English, Spanish

Location

70Somewhat walkable

Grade: 70 out of 100

24Restaurantswithin 0.3 miles

4Attractionswithin 0.3 miles

Contact

Calle Cala Romaguera 3, 07689 Calas de Majorca, Majorca Spain

Name/address in local language

Getting there

Palma Mallorca Airport30 miSee all flights

Rental CarsSee all Calas de Majorca rental cars

See all nearby hotels

Nearby restaurants

Steak House Pizzeria Venecia

See all nearby restaurants

Nearby attractions

Butterfly Sports & Style

2 minSpeciality & Gift Shops

Pub Polinesio Capango

2 minBars & Clubs

See all nearby attractions

1051Reviews228Q+A100Room tips

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Derek W wrote a review Oct 2022

The scenery and location were great

The staff and accommodation were excellent, superb location food choices were great however the entertainment could be improved. The only drawback for elderly people or people with walking disabilities is the amount of steps there were. overall we had a superb holiday.

Date of stay: October 2022

Value

Location

Service

Trip type: Traveled with friends

Room Tip: excellent hotel but for elderly, or people that suffer with difficulty walking there was a lot of...

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from HSM Customer Service, Agencia/asesor at HSM Calas Park

Responded Oct 25, 2022

Dear guest, We are very happy that you have enjoyed your vacation at our hotel. In addition, we are glad to know that the good location of the hotel stands out. We would like you to know that at HSM you have your home and that all our team will be happy to welcome you again! Best regards, HSM Customer Service.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

crete2009 wrote a review Oct 2022

Bournemouth24 contributions21 helpful votes

Steps steps steps

Stayed here with our family, 3 toddlers under 4 years old. If you are disabled or have any waking issues, this hotel is NOT for you. Pool area does not have a snack bar, just alcohol and ice cream at the bar. You have to keep your cups with you at all times, as if you lose them, they charge €1 per cup. From the pool to the restaurant you have to go up 4 flights of stairs then across the foyer to the front of the hotel, cross the road and then another flight of stairs down to the restaurant. Remote control, safe and extra key are all chargeable. We were in 436 sea view apartment which was another 2 flights of stairs as there are no lifts in this hotel. My daughter was in a room with no view and there was no privacy as people were walking past these rooms all the time. In general the rooms are lovely, air con was amazing, although the apartment had a kitchenette, there was no kettle, toaster etc but had a fridge. Food and drinks were ok, I will say I think this hotel is for the younger holiday maker and not greatly catered for families. Was quite noisy when we were there with groups of drunken people. The view from the top sea view rooms are stunning. …

Date of stay: September 2022

Value

Location

Service

Room Tip: Due to covid, the resort has taken a bash and could do with an overhaul Please don’t book if you...

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from HSM Customer Service, Agencia/asesor at HSM Calas Park

Responded Oct 25, 2022

Dear guest, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. We would like to welcome you again soon! All the best from Mallorca, HSM Customer Service.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

EllaJones0611 wrote a review Oct 2022

11 contributions2 helpful votes

+1

Average, abysmal food, decent rooms

To summarise: Distinctly average. You get what you paid for. For a cheap holiday it could be *fine* IF they sorted out the food. The hotel itself is modern and fresh. Pool area is fine and clean and the bar is nice. The sea view is excellent and there is a lovely cliff top walkway just down from the pool area. We did note that access to the hotel is not controlled via the cliff top entrance, giving anyone direct access to the pool and bar area. The restaurant is what significantly lets the hotel down. I would liken it to a care home dining room. Hot, bright lights, orange curtains, blue chairs. It’s like a canteen and not a pleasant dining environment. Their restaurant is across the road from the hotel, with no views. Not sure why they don’t use the very big bar space with fantastic views instead as this would solve the majority of the hotels issues. Food: I cannot describe the food in another word other than strange. An odd collection of dishes, very repetitive. There is one pizza daily with mystery toppings. Always chips (even at breakfast). The full English is abysmal - refined and processed. No croissants or similar. Poor range of cereal. The whole restaurant smells fishy. Our group of none picky eaters did not enjoy or find the experience pleasurable. Very processed. The food serves the basic necessity of stopping us going hungry, but we ended up eating out more times than we had budgeted for due to the horrendously poor quality and awful restaurant dining environment. No authentic Spanish food either. The flies on the bread were the final straw. The huge main drawback is NOTHING is labelled. As a vegetarian, it was incredibly hard to know what was what. I ate a pork bolognese sauce that was called ‘tomato sauce’, and the chef could not tell me what was in it. No idea what was on the pizza. Soup labelled ‘poultry soup’. If there was even any labels at all, it seemed to get fewer and fewer labels towards the end of the week. If you have any allergies, stay clear. The ‘vegan selection’ was literally just salad. Literally leaves, tomatoes and onions. As others have also mentioned, the hotel would benefit from food at the pool bar or bar as it’s such a long walk to the restaurant from the pool and rooms. The food is nothing that couldn’t be fixed by the hotel easily, what was cooked wasn’t the worse food, it was just weird. Drinks: On a plus, the drinks are unlimited. You have to keep the same plastic cup for the whole stay (to reduce plastic waste, understandable, but for the love of god, just use glasses!). Cocktails are artificial and out of a tap, which I think tells you it all. At breakfast there is apple and orange juice squash out of a tap. Water is also not readily accessible. Rooms: The rooms are clearly recently renovated, very clean and in great condition. Nice bathroom too. We didn’t pay for a sea view but the partial sea view was still fantastic. The hair dryer was broken but fixed by the next morning. The room and balcony were cleaned every day with fresh towels. Plenty of sockets, a nice big mirror, decent lighting, black out curtains and enough hanging space. It is bizarre that the rooms have a kitchenette, complete with fridge, hob and table for 4, but no crockery at all. No pots, pans, plates, knives and forks or even glasses. What’s the point? Seems very strange. The beds are not doubles, rather 2 singles pushed together, which we found out the first night when we fell down the middle! We asked reception if there was a strap to fasten them together and was rudely told no. Again, strange. As others have mentioned, you have to rent a kettle for €10. But you also have to rent a safe! Ridiculous as the hotel has a disclaimer of no responsibility for stolen property unless you use the safe. Even a very basic premier inn offers glasses, a kettle and a safe. We found the room to be very noisy. We could hear what seemed to be furniture being moved at all hours and people moving around in other rooms. The seal on the front door wasn’t great either, I wouldn’t feel safe staying there alone. Facilities: In the room brochure it says massages are available and there is also a huge banner in reception. When we asked, we were told rudely that they don’t do them despite the receptionist standing next to a banner saying otherwise! The brochure also details tennis courts, which the receptionist again denied, then after pressing told us it was at the sister hotel’s site over 25 minutes walk away. Also find it a rip off that you have to pay to use the pool tables, one of which doesn’t provide a white ball and no refund offered. Basically, the facilities are misleading. The location is fine, a purpose built tourist town with English ‘pubs’ and the usual tourist shops. The town is literally two seconds walk away. There is a regular bus (428) that runs to other port side towns including Portocristo which is easy to use. There are a couple of nice beaches in the area. Evening entertainment in the hotel seems to be lacking compared to the other hotels in the area, as others have mentioned. Staff: Most of the staff were lovely. The entertainment team, bar staff, some receptionists and cleaning staff were helpful and nice. 2 of the receptionists provided horrendous customer service. Down right rude. We did not ask for much, simple queries. When we arrived at nearly midnight, they demanded to hold our passports over night and didn’t provide an explanation as to why. Not sure why they couldn’t photocopy them then and there as every other hotel has done. It is a big shame as the hotel has really missed the mark and with a few tweaks it could be a decent getaway. Don’t let this review put you off going, but be realistic about your expectations given the price point. If you’re happy to eat out and use the hotel as a room and pool, rather than an all inclusive, then it’s decent.…

Date of stay: October 2022Trip type: Traveled as a couple

Room Tip: Don’t bother taking towels, the replace them every day

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from HSM Customer Service, Agencia/asesor at HSM Calas Park

Responded Oct 25, 2022

Dear guest, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. Our priority is to offer the best services to make you feel like home, we regret not having achieved it with you. In order to continue improving day by day, we will conduct an investigation to find out what could have happened, since this is not the usual behaviour of our workers. We would like to welcome you again soon! All the best from Mallorca, HSM Customer Service.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Leslie I wrote a review Oct 2022

1 contribution1 helpful vote

Disgusting ride reception.

Went to this Hote HL calas parkas was told that this was a lovely hotel ,so we to book in for 2 weeks and asked if we could look around the grounds and was told that was OK.after half an hour I went to reception to book in and was told by a very rude woman that if we did not leave she would call the police and have us removed so I thought with that kind of reception we would leave and never go there at all Reception was disgusting very rude down b9ok3d q flight back to UK

Date of stay: October 2022Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from HSM Customer Service, Agencia/asesor at HSM Calas Park

Responded Oct 25, 2022

Dear guest, First of all, we would like to say that we regret that your stay has not been as positive as we would have liked. We are disappointed to read that you value our staff so badly, since our priority is to offer the best services to make you feel like home, we regret not having achieved it with you. In order to continue improving day by day, we will conduct an investigation to find out what could have happened, since this is not the usual behaviour of our workers. Best regards, HSM Customer Service.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jelena G wrote a review Oct 2022

8 contributions2 helpful votes

Very good

Very good for the price. Rooms very clean. Close to the beautiful beach, although a bit crouded. Only one minus- lacking information on the allergens. It would be also good if it was food special for children.

Date of stay: September 2022

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from HSM Customer Service, Agencia/asesor at HSM Calas Park

Responded Oct 4, 2022

Dear guest, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. We would like to welcome you again soon! All the best from Mallorca, HSM Customer Service.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

730lucy wrote a review Oct 2022

Belfast, United Kingdom1 contribution

Fabulous

Loved my stay here. Hotel was very clean and staff were happy to help with any query. Area was quiet, but had shops and a few bars nearby within easy walking distance. The beach was also within walking distance to hotel. Had a lovely view of the sea from our room. Would come back.

Date of stay: October 2022Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from HSM Customer Service, Agencia/asesor at HSM Calas Park

Responded Oct 4, 2022

Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again! Best wishes from Mallorca, HSM Customer Service.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Daniela A wrote a review Oct 2022

1 contribution

Family Holiday

The check in was super quick and easy, staff members were polite and explained where to find the restaurant,bars etc. The room was clean and cosy, cleaners were there changing towels and bed sheets daily and the area was quiet which was great if you have a child! The restaurant has different food option and enjoyed the food, I’m a very picky eater and there was always different options. The pool area is nice, managed to find sun beds everyday with no problem and bar right next to it. The beaches are only 4-5 minutes walk from the hotel and they are beautiful, blue crystal clean warm water however lots and lots of rocks in the water so I couldn’t even walk and kept hurting my feet. Entertainment is excellent for both adults and children during the day and night always ensuring we are having fun and very friendly. You always have supermarkets, bars and tourism shops walking distance with friendly local people but be careful when buying something they lie and Increase the prices of something for example I went to buy a beach towel which was €4 but husband went to pay and worker said it’s €10. If they notice your a tourism they will try to charge you way more than it should be. It was our first family holiday, when I booked this holiday there were more bad reviews than good and I was worried but really glad I’ve booked for HSM we loved every bit! Overall, different would come back…

Date of stay: October 2022Trip type: Traveled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from HSM Customer Service, Agencia/asesor at HSM Calas Park

Responded Oct 4, 2022

Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards, HSM Customer Service.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andrew C wrote a review Sep 2022

2 contributions1 helpful vote

Fantastic stay

2nd time at hsm calas park and its probably the best holiday we have had in a long time.we really can't fault anything to do with the hotel at all.nothing is to much of a problem for anyone. You see people moaning about the food,of which I can't understand, if maybe they would try something other than chips they would be OK. Been trying to book again but can't seam to anywhere. I'll keep trying for 2023.

Date of stay: September 2022Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from HSM Customer Service, Agencia/asesor at HSM Calas Park

Responded Oct 4, 2022

Dear guest, Thank you for sharing your time and your experience with us. We feel very proud to have offered you an unforgettable stay in our hotel. Our main goals are your happiness and satisfaction during your holidays. We are very happy to hear that the service and the attention received have been of your liking. We would love to welcome you again in our hotel or in one of the hotels within our Hotels Saint Michel chain in Mallorca! Best regards, HSM Customer Service.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Joanne R wrote a review Sep 2022

Manningtree, United Kingdom71 contributions69 helpful votes

Resort need updating and tidying up

This was our fifth time visiting the Calas Park and I’m sure it won’t be the last. The friendly faces we last saw pre pandemic were still there except for in the dining room! The food was good but there seemed to be a lack of fresh fruit only a few bananas were out out each meal which was disappointing especially in the morning! Check in was quick and efficient and we were soon lying down by the pool ready for an afternoon in the pool, the hotel has invested in all new sun beds this year and there were plenty of them ! The entertainment crew were brilliant as usual, ably lead once again by Nadia with Thomaz, Nieves and Magdalena supporting, keeping both adults and the little people busy and entertained, our little one loved it and was sad to leave her “new friends” yesterday Sadly the resort requires a lot of work and I don’t feel it is fair the authorities are letting it get into such a sad state of affairs, areas full of rubbish, pavements cracked and quite honestly dangerous! What is happening to all of the tourist tax ? I thought this was being ploughed back into the resorts or is that just the large resorts ? Work needs to be done and quick before people stop visiting this little gem of a small town. I will also say that some of the service in restaurants was lacking ! If you want to eat at the steak house make sure you book our initial experience at the travellers inn was poor however thanks to one lady soon resolved ! The room was as always immaculate the housekeeping team visited daily changing towels etc thank you to them ! All in all once again an amazing week, and all being well we will be back next year! Thank you to you all have a restful and healthy winter xx…

Date of stay: September 2022Trip type: Traveled with family

Room Tip: Lots of stairs in the hotel really not suitable for anyone with a disability the ramp from the...

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from HSM Customer Service, Agencia/asesor at HSM Calas Park

Responded Oct 4, 2022

Dear guest, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel! Best regards, HSM Customer Service.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

sbianchi22 wrote a review Sep 2022

Lucerne, Switzerland1 contribution1 helpful vote

The best experience

The hotel is amazing. We love the food and the service. All is really clean and really close to the beach. We will repeat for sure! For families is perfect, we have really enjoyed the holidays and we recommended it 100%z

Review collected in partnership with this hotel

Date of stay: September 2022

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from HSM Customer Service, Agencia/asesor at HSM Calas Park

Responded Sep 12, 2022

Dear guest, We are very happy that you have enjoyed your vacation at our hotel. In addition, we are glad to know that the good location of the hotel stands out. We would like you to know that at HSM you have your home and that all our team will be happy to welcome you again! Best regards, HSM Customer Service.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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