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AluaSoul Mallorca Resort

617 reviews
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Traveler (538)
Room & Suite (123)
Pool & Beach (117)
Overview
  • Excellent45%
  • Very good33%
  • Average16%
  • Poor4%
  • Terrible2%
Travelers talk about
“public beach”(43 reviews)
“second building”(13 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (617)Write a Review
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All reviewspublic beachteething problemssecond buildingrainfall showercala egossoul hotelopen plan bathroomwhite partysea viewreplenished dailycocktail makinghalf boardtui repmain pooltwo blockslovely hotelfrosted glass
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351 - 355 of 522 reviews
Reviewed July 10, 2017 via mobile

Me and my daughter had an amazing week 24th June , we had a lovely warm welcome from reception .All staff was so friendly and helpful couldn't do enough for you . Rooms was lovely and modern had a view of the sea, beach and...More

Thank Jaimepaige
Reviewed July 10, 2017 via mobile

Just returned from a weeks stay at this hotel & wouldn't go back or recommend! Took us two hours to get to the resort from Palma airport which is not shown in the book. Arrived at hotel and very disappointing from thomson pictures. Room had...More

5  Thank Sarah H
Response from AluaHotels, Guest Relations Manager at AluaSoul Mallorca ResortResponded July 11, 2017

Hello Sarah, We regret to hear that you feel rather disappointed with your holiday. We would like to comment that the beaches of Spain are public by law, that is why the service of renting the sunbeds and umbrellas on the beach does not belong...More

Reviewed July 10, 2017 via mobile

Stayed here for a week room was lovely had a junior suite which was a great size. Took part in some activities during day which were good fun. Always got bed by pool and didn't get up too early for it!! All inclusive continued after...More

Thank Karen P
Reviewed July 10, 2017

We booked this hotel in February 2017 as a 5-star hotel.We were told it was being refurbished but would be ready as a 5-star hotel by our holiday date of 24.6.2017. We found a list of complaints about hotel on Trip Advisor but were assured...More

4  Thank charlotte k
Response from AluaHotels, Guest Relations Manager at AluaSoul Mallorca ResortResponded July 11, 2017

Hello Charlotte, Thank you for your comment. It is true that the hotel is not 5 star - official rating is published on our website and it is a 4 star hotel. We regret to hear that your expectations were different to what you experienced....More

Reviewed July 10, 2017 via mobile

Stayed here with my partner expecting a luxury getaway - was extremely disappointed. Room was messy and run down with damage throughout. Informed staff repeatedly but they didn't fix any of the issues. One main issue was the walk in shower blocking if it was...More

3  Thank filykelly
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About
Amenities
Top amenities
Restaurant
Pool
Beachfront
Bar/Lounge
Hotel Amenities
Airport Transportation
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Bar/Lounge
Outdoor pool
Details
Price range
$137 - $331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Cala d'Or
#7 Luxury Hotel in Cala d'Or
#9 On the Beach Hotel in Cala d'Or
#15 Romantic Hotel in Cala d'Or
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
$137 - $331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Cala d'Or
#7 Luxury Hotel in Cala d'Or
#9 On the Beach Hotel in Cala d'Or
#15 Romantic Hotel in Cala d'Or
Room types
Non-Smoking Rooms, Accessible rooms
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Traveler (538)
Room & Suite (123)
Pool & Beach (117)
Dining (71)
Amenities (24)
Family and Play Areas (6)
Questions & Answers
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shiny222
February 20, 2018|
AnswerShow all 2 answers
Response from Rita M | Reviewed this property |
We found the food ok sometimes not very hot and desserts were the same every night no variation. We thought it was because it was October and last week hotel was open but sounds as if it's the norm! There are no activities... More
0
Votes
Jackie B
January 24, 2018|
AnswerShow all 3 answers
Response from patricia71cotswolds | Reviewed this property |
We did sit on the bus for about 15/20 mins or so but we had a late flight so by the time we landed and got on the bus it dark. I did time it and it took 50 mins which seem to go by quite quick. We were last to be picked up... More
1
Vote
Jackie B
January 24, 2018|
AnswerShow all 4 answers
Response from smytim | Reviewed this property |
Our's was just over one hour , I expect it varies what time of day and traffic .
0
Votes
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Room Tips
"Ask for a room over looking the beach/pool."
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"Sea views are good"
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"Rooms in the main building facing the sea and pool area are the best I believe."
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"Ask for a pool or beach view ones above main doors are noisy in night"
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