Hotel Illot Suites & Spa

Hotel Illot Suites & Spa

Calle Hernan Cortes 41, 07590 Cala Ratjada, Majorca Spain
Traveler (332)
Living room with the sofa turning into a bed (if needed)
Room & Suite (226)
Restaurant at the Illot Suites & Spa
Dining (73)

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About

#37 of 59 hotels in Cala Ratjada
Location
3.7
Rooms
3.5
Value
3.6
Cleanliness
3.8
Service
3.9
Sleep Quality
3.7
In Cala Ratjada, on the northeast coast of Majorca, Illot Suites Hotel 4* is the perfect place to mix leisure and relaxation during your holidays. Found in a quiet area, but only a few minutes away from the best beaches in the area, our facilities are designed to meet all your needs so, our guests have a perfect stay. Ideal for couples, families, or solo travellers. Just a few minutes away from the shopping area, the promenade, and the strip. A stay in our accommodation is always a fantastic holiday experience. Our facilities include 24-hour reception, buffet-style dining room, swimming pool and solarium. All rooms are Suites, so they have a bedroom and separate living room. Equipped with all the comforts: air conditioning, a private bathroom with a shower, balcony or terrace and free Wi-Fi in all of them, as well as in the whole complex. The Buffet and Bar service can be reserved as a Breakfast Only, Half Board or All Inclusive, so that every guest can find the best way to spend their holidays with us in Majorca. Welcome.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Outdoor pool
Bar / lounge
Hiking
Horseback riding
Children Activities (Kid / Family Friendly)
Car hire
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Vending machine
Poolside bar
Entertainment staff
Taxi service
Baggage storage
Sun deck
Sun umbrellas
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private balcony
Safe
Telephone
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Wardrobe / closet
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Spanish, German

Location

Calle Hernan Cortes 41, 07590 Cala Ratjada, Majorca Spain
Name/address in local language
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Detailed Reviews
David H wrote a review Apr 2022
Wolverhampton, United Kingdom
+1
3.0 of 5 bubbles
The Good:

The staff are mostly great, especially the activities coordinator (I think his name is Jordi) - such a nice guy who goes out of his way to make sure everyone is enjoying their stay. He had a chat to us on his day off in the bar and he's so easy going and pleasant.

The food was also really nice; not a massive choice compared to other all inclusive hotels I've stayed at but quality and taste was excellent.

Parking was easy in the street outside or in a free public car park literally a one minute walk away.

The Bad:

It should just be called Illot Suites as the Spa is closed and based on what I both heard and saw will not be reopening any time soon. The staff have been told to blame Covid but it's clearly because it needs work.

The hotel is really nice in parts but is showing its age in other areas. There is an abandoned tennis court with no net out the back; the squash courts have been converted to a children's play room and the outdoor area next to the pool has more weeds than grass.

The all inclusive drink menu is limited with little choice of cocktails and only a handful of spirits (none of them branded - all Lidl own brand) with no supplement option.

Location:

If you haven't been to Capdepara or the surrounding area before, it's worth noting it's quite a journey to most other parts of the island. If you like exploring, the location probably isn't for you. If hiring a car, be it's roughly 1h15 to Palma, 1h30 to Soller and surprisingly over an hour to Alcudia. However if you're happy to stay in the town, it's well served with loads of restaurants and a few nice beaches.

Overall:

I actually enjoyed my stay here despite the above "bad" comments. I do think they should be clearer / more honest about the Spa, especially on third party booking sites. However for the price we paid, I felt I got reasonable value for money and have stayed in far worse hotels that have cost more. If the owners tidy up some of the more tired areas of the building and sort the spa out it would be a great hotel to stay at.
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Date of stay: April 2022
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager Ecommerce, Marketing at Hotel Illot Suites & Spa
Responded Mar 27, 2023
Dear David, We are very sorry to have been late in responding to your comment. However, we would like to thank you for booking your holiday with us last year. We also extend our deepest gratitude to you for taking the time to post your experience and helping us to improve with your welcome input. We read with great happiness you had an enjoyable stay, seeing the coast and exploring the spectacular beaches of Mallorca. However, we are sorry to find you were not warned in advance the spa was not available. Therefore, we must apologise if this devalued your stay. On the other hand, we are pleased to read the staff contributed to the enjoyment of your visit, thus, they would like to thank you for your kindness. As we have said before, your suggestions and opinions are most relevant. For this reason, the management will consider your words when it comes to making improvements. We hope this will make you eager to visit us again. Best regards. Hotel Illot Suites & Spa.
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Gillian D wrote a review Sep 2023
+1
3.0 of 5 bubbles
This hotel is definitely not a 4star, more a 2star if I'm honest. The room we were first given was facing the shops and restaurants out the back. The noise was horrendous coming from the equipment from the restaurants and smell and mess from their bins was awfull. Thankfully we moved rooms after we showed the man on reception the video we took at 5am in the morning. The description of the hotel is falsely advertised, there is no spa. On finding this l was very disappointed. There is no tea or coffee facilities in the rooms but you can ask for a kettle but you need your own cups and stuff. The staff are run off their feet and are constantly changing from the dinning room to the bar. The staff help themselves to the buffet meal whilst your choosing what you'd like to eat. Food very repetitive and not much choice. One chef at the griddle was not happy and muttered on in Spanish that I'd taken my pork chop back to be cooked a little longer as it was pink as I'm not in the habit of eating raw meat. The alcoholic drinks were spot on and refreshing. This hotel really needs a good overhaul, it's dated. I would not stay here again.
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Date of stay: September 2023
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Don't expect 4star facilities in this hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager Ecommerce, Marketing at Hotel Illot Suites & Spa
Responded Sep 28, 2023
Dear GilliandJ2886SK, We are surprised to hear you say we advertise ourselves as a spa hotel when this has not been advertised for years. The above is easily verified by visiting our website, and checking the name of the accommodation is Illot Suites, with no longer any services that we do not offer. However, we are sorry you received incorrect information and felt disappointed because our hotel did not meet your expectations. On the other hand, you noticed the excellent attention of the team, who, knowing you were not comfortable in your room, tried to make you feel at home as soon as possible so you could enjoy your time as much as possible. Even so, it seems we did not manage to improve your experience and we apologise, as our main goal is your satisfaction. Therefore, we reiterate our regrets for not having provided you with the holiday you were looking forward to. Best regards. Hotel Illot Suites.
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These reviews are machine translated from their original language. Show machine translations?
Fawy M wrote a review Sep 2023
4.0 of 5 bubbles
We have been there for 3 days. Very quiet and pleasant stay. We were disappointed when we were given the room because of the "views" (not very pleasant 😥) but they changed us to another one, which we appreciated 🥰. It is a small hotel, which is appreciated if you are looking for tranquility. No fuss or noise.

It is close to the town full of shops and bars of all kinds. And the beautiful port 15 minutes walk away.

The room is large, clean. Comfortable with air conditioning.

We read complaints about the meals. In our opinion, the buffet is certainly not huge, rather something fair for a 4-star hotel and IT. But good quality, always grills meat or fish right away. Delicious dishes. That said, perhaps something more wouldn't be bad. Especially at breakfast. Pastries Only 2 types of curasanes, not a cookie, quite simple.
Just like snacks. Repeated and little varied. I would remove the cookies, which are missing from breakfast, and suggest some chips, sandwiches, tortilla chips, for example...not always sandwiches.

Still, we have been comfortable. Attentive and friendly staff. If you want tranquility, I recommend this hotel 👌without great pretensions but reasonable quality and price.
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Google
Date of stay: August 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diana L wrote a review Aug 2023
+1
1.0 of 5 bubbles
We found that in all the common areas there is no air conditioning, the room smells like a drain, the bathroom has rusty areas, the food is the same every day, not a single pot meal, for lunch or dinner there was always white rice pasta chicken breast or loin and perch... the grass at the pool was almost dry and if you walked barefoot you would get punctured, the balconies of the rooms with flower pots full of weeds, the double room had no air coming out through the grill we had to remove the beds on the other side where the kids' beds were and everyone could sleep there together so they could stay cool, the entertainment for the children and the practically non-existent mini-club barely did anything for them and at night at 11 there was nothing even there The beach bar is open, no shows or music or anything from Monday to Sunday at 11, everyone sleeps. A non-existent Spa because it has been in ruins for years, the hygiene of the facilities is conspicuous by its absence. The all-inclusive has a "snacks" area in which there were dried out sandwiches, flowered croissants that were left over from breakfast, some fruit and some stale cookies, which when they ran out were not replenished until the next day and if you ordered something In the beach bar like a Cocacola they told you to go to the snack room to put it on yourself... in short a deception for the supposed 4 stars that they have do not even reach two. I have been in pensions with more hygiene and better conditions than here.
We wanted to leave on the second day because we felt so deceived because it's not exactly cheap and they refused to give us back the money for the days we had left and didn't even ask the reason why we wanted to leave.
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Google
Date of stay: August 2023
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Traveled with family
Room Tip: Que vayan a otro hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anaisabel P wrote a review Aug 2023
3.0 of 5 bubbles
Very large rooms and terrace.
A room and a living room.
The cleanliness was good, the pool area, although small, was good and hammocks were available.
The views from the room were horrible.
You sleep very well and without any noise
Very, very poor animation.
A highly sought after gaming machine and pool table that worked one day and no more.
Paddle court in a horrible yard with no balls to play with.
Good breakfast but fruit only melon and watermelon..
Dinner very very little variety.
Pork and perch one day and chicken and hake the next, like that every day when it comes to live cooking.
The same cooked pasta without further ado every day.
The children didn't even have a simple sausage or a single fried food for dinner in the week we were there... delicious desserts but 3 to choose from and ice cream.
Friendly staff.
Very well located.
Free parking always available right outside the hotel, which is very positive.
Conclusion:
For what I paid, I can't demand much, but under the same conditions I would choose another hotel.
It is not a hotel to live in.
It didn't seem like a 4 star to me.
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Google
Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Constantin N wrote a review Aug 2022
Edgware, United Kingdom
2.0 of 5 bubbles
First of all, the aircon throughout the hotel is not working, ground floor, restaurant, pretty much like a sauna in 34 degree heat.

Selection of food is average, still you could fill your stomach with something.

Room: main disappointment is the aircon in the room which has not been cleaned in ages. Your clearly see it is full of dust fluff, poorly working and noisy. The plastic base from the shower is damaged.

Beds and pillows are very poor quality, but very poor quality.

Definitely not deserving 4 stars. Wouldn’t give even 2.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Simply avoid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager Ecommerce, Marketing at Hotel Illot Suites & Spa
Responded Mar 27, 2023
Dear Constantinn135, At the outset, we send our apologies for the delay in responding to your feedback. Unfortunately, we must continue to apologise again for not meeting your expectations. We are indeed saddened to read the lack of air conditioning spoiled your holiday, and we are sorry if this simple cause meant you could not enjoy the island. However, we would have greatly appreciated it if you had considered some of our positive aspects such as our idyllic location, the excellent attention of the staff, or the great value for money we made available to you. Despite the above, we are grateful for your suggestions, which will be attended by the staff in charge. It only stays for us to reiterate our regrets for your dissatisfaction, and at the same time, we send you our best regards. Hotel Illot Suites & Spa.
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Shuka26 wrote a review Apr 2022
Glasgow, United Kingdom
2.0 of 5 bubbles
We only picked this hotel because of the heated swimming pool only to be told it was not working. The all inclusive deal does not include alcohol. There is no kettle tea or iron in the rooms. The kids playroom is boring. The lifts stink. This is not a 4 star. There is no mini disco for kids. The pictures look too good on the website in reality it's too old here. The staffs however are kind and helpful.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager Ecommerce, Marketing at Hotel Illot Suites & Spa
Responded Mar 27, 2023
Greetings Shuka26, We are truly dismayed to read your experience at our accommodation did not meet your expectations. Especially since what you valued most about your visit was the heated swimming pool. Therefore, despite the delay in our response, we would like to apologise for not satisfying you. On the same note, we would like to inform you the management is already aware of your opinion. Your suggestions will be considered when making improvements. Finally, the staff would like to thank you for your positive feedback and send you their best wishes. In any case, we hope you enjoyed your days spent exploring the incredible beauty of Mallorca. Best regards. Hotel Illot Suites & Spa.
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Katharyn P wrote a review Aug 2022
4.0 of 5 bubbles
We visited with family after being let down by an Airbnb booking 9 days prior to our holiday.

Despite the late notice we managed to fit all 19 family members (varying in age between toddler and retired) for a weeks half board.

Expecting the least from a last minute booking we were more than pleasantly surprised.
Greeted at 2am with snacks and cold drinks after a long transfer and a quick check in considering the party size.

The staff were all very friendly and helpful - (sidenote...Jesus at the hotel bar makes wonderful sangria). The hotel was clean and well kept, shower rooms available downstairs after checkout to use beside departure which were great.

My only (very small) negative of the whole week was not having water provided with the evening meal.
We booked half board and had thought a drink would be included. As it wasn't, you were obliged to purchase drinks from hotel and were not allowed to bring any of your own drinks with you. This would have been absolutely fair enough had some water been provided - maybe a suggestion for future improvement?

We had a wonderful stay and would definitely return!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager Ecommerce, Marketing at Hotel Illot Suites & Spa
Responded Mar 27, 2023
Dear Katharyn, It was an absolute pleasure to be your accommodation last year during your visit to Mallorca. Even if it was unexpected, we would also like to thank you for choosing us, and for taking the time to share your experience with us. We are glad to read you and your large family were comfy during your visit. Even more so, considering the different age ranges. Furthermore, we love how you enjoyed our services, facilities, and the friendly attention of the staff. Therefore, we would like to thank you for valuing these aspects so generously. On the other hand, we regret that drinks were not included as part of the Half Board, and we apologise if you were surprised by this fact. However, you did provide us with a very interesting idea which will be passed on to the management for its consideration. We would be very happy to welcome you again this season, would you like to join us? Kind regards. Hotel Illot Suites & Spa.
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Jürgen K wrote a review Aug 2023
Brücktal, Germany
+1
1.0 of 5 bubbles
The hotel is rated 4 stars and is not even worth half that. The buffet was always cold, always the same. Scrambled eggs with chips for breakfast, etc. We had all inclusive and still went out to eat. The rooms were dirty and moldy. The view from the balcony was of a garbage street where everything was thrown away at night. In this weather, there was just the smell of garbage everywhere.
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Google
Date of stay: August 2023
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Traveled with family
Room Tip: Der einzige Tipp ist dort nicht zu buchen resultierend aus unserer Erfahrung.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lamia_27 wrote a review Jun 2021
Bournemouth, United Kingdom
4.0 of 5 bubbles
We were staying at Hotel Illiot for 9 nights in 2019. Me, my husband and our kids, 5 and 7 years old. It is a great hotel for families with small but nice swimming pools. Inside the hotel there is another swimming pool and sauna. Room was like in typical 3 star hotel, with fridge and flat TV and a small balcony with table and chairs. There was a squash, tennis and gym place. For kids there was a mini club inside and disco/activities every evening. All staff was very nice but we need to say special thank You to one member of staff Kamal, he really makes a difference for that hotel, he was like a diamond. Really special guy, running all activities with smile always and great attitude. Food was great as well, we can't complain, great choice, fresh and tasty. Excellent activities every afternoon and evening, bingo, quizes, mini disco, reptile show, cyrcus show, mini games with prizes, air rifle shooting...I can recommend that place to all families.
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Date of stay: July 2020
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
…
southwestscotlad asked a question Sep 2019
Dumfries and Galloway, United Kingdom46 contributions39 helpful votes
If you want to use the Spa facilities excluding the swimming pool do you still need a swimming cap?
Kezaitch66 asked a question Sep 2019
Bracknell, United Kingdom1 contribution2 helpful votes
Do you supply towels at the pool or do we bring our own ? Thanx
Answer from John F
Whitley Bay, United Kingdom20 contributions27 helpful votes
Towels are supplied against a refundable deposit
123Goldie123 asked a question May 2019
Clevedon, United Kingdom1 contribution
Is there a baby pool?
Answer from Guest Relations M
Cala Ratjada, Spain
Dear valued guest, thank you for contacting with us. The taxi from the airport to the hotel cost cca 100€. Or you can book transfer online on : shuttletransunion (cca 20€/per person). Then is possible also take a public bus ( from airport to Plaza España, Palma and from Plaza España other bus to Cala Ratjada) and the price is cca 18€/per person. Please if you more helf you can contacting with our reception staff. Best regards Jana Fullard
Answer from Daniel B
Falkirk, United Kingdom251 contributions38 helpful votes
Good morning, the entertainment starts at 11am usually with pool activities, darts, archery etc. When we were there the two guys were non stop, they just loved their jobs. There is nightly entertainment as well, all family orientated, we loved this hotel. The food is fresh and varied and the staff were extremely helpful. There are always those who want to complain but I personally loved it.
…
Ana A wrote a tip Oct 2024
Limerick, Ireland31 contributions
5.0 of 5 bubbles
"There is parking just in fronr of the hotel "
Read full review
Gillian D wrote a tip Sep 2023
7 contributions3 helpful votes
3.0 of 5 bubbles
"Don't expect 4star facilities in this hotel."
Read full review
John R wrote a tip Sep 2023
2 contributions
2.0 of 5 bubbles
"Don’t expect what it says on advert "
Read full review
Constantin N wrote a tip Aug 2022
Edgware, United Kingdom4 contributions1 helpful vote
2.0 of 5 bubbles
"Simply avoid"
Read full review
Taily wrote a tip Sep 2019
7 contributions2 helpful votes
3.0 of 5 bubbles
"large family rooms with good balconeys"
Read full review
…
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ALSO KNOWN AS
illot suites and spa, illot hotel cala ratjada
LOCATION
SpainBalearic IslandsMajorcaCala Ratjada
NUMBER OF ROOMS
102
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HOTEL ILLOT SUITES & SPA

Frequently Asked Questions about Hotel Illot Suites & Spa
Which popular attractions are close to Hotel Illot Suites & Spa?
Nearby attractions include Bahia Tropical Coctail Bar & Shisha Lounge (0.3 miles), Bierbrunnen Sa Font (0.3 miles), and Cala Molto´ (0.2 miles).
What are some of the property amenities at Hotel Illot Suites & Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Illot Suites & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Illot Suites & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Illot Suites & Spa?
Yes, free public parking nearby is available to guests.
What are some restaurants close to Hotel Illot Suites & Spa?
Conveniently located restaurants include Restaurante Los Arcos, Es Coll D'os, and Restaurante Can Manolo.
Are there opportunities to exercise at Hotel Illot Suites & Spa?
Yes, guests have access to an outdoor pool during their stay.
Are any cleaning services offered at Hotel Illot Suites & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Illot Suites & Spa?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Hotel Illot Suites & Spa?
Many travelers enjoy visiting Es Claper des Gegants (4.2 miles).
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