Where do I start????? This hotel was so clean, very beautiful. The staffs are amazing people especially the front desk staff, they are helpful, very polite always there when you need them. I highly recommend.
There was a discrepancy between the hotel and booking.com which I think should be resolved. I paid a supplement for a sea view on the booking.com site, when I checked into the hotel it was a “lateral “ sea view. Basically overlooking a road with a glimpse to the left of the sea. I was moved to another room having paid a further supplement of £30. This was inconvenient as my stay was only for 3 nights .
the hotel room was superb with a great sea view, very spacious and a great shower, safe and Wi-Fi free of charge. wonderful views from your room, hotel situated very convenient for the beach, shops and restaurant. The hotel provides an excellent buffet breakfast. Staff extremely helpful and polite.
This hotel was a wonderful place to stay, staff really friendly food excellent, hotel very clean and tidy, excellent location for the beach, shops and restaurants. You can hire 2 x sun loungers, umbrella and safe on the beach all for 14 euros for the day, would highly recommend this hotel wonderful value for money, it is about 55 minuities from Palma Airport.
We booked 10 days in August with the tour operator TUI. First of all, a few words on TUI assistance: every day, except Sundays, there was the hostess who assisted in case of problems. We booked a DELUXE TYP 2 of TUI which in the hotel they call Junior Suite .. honestly not a Junior Suite but a normal room a little bit bigger. The advantage that these rooms were in the part of the hotel facing the sea. An amazing view. The room has been recently refurbished so I would rate it as a 4 star standard. Excellent soundproofing as no noise could be heard. Very comfortable bed. Bathroom ok with a walk in shower. I was very happy with the room. The hotel is in front of probably the best spot on Calla Millor beach. In my opinion, the restaurant needs to be improved: it happened often to arrive and not find the food that was not replenished for 10-15 minutes. Let's not talk about pancakes at breakfast: if you were lucky you would find it otherwise you had to wait even 20 minutes (but the fault is not of the cook but of the management that only puts one person to make egg, bacon, etc). Table service can be improved one morning no coffee for 10 minutes ... Overall a pleasant stay in a great location. PS: if you come from the UK dont't exepct to find British peopole: 80/85% of the guests are Germans / Swiss / Austrian.…
What we liked: Friendliness of the staff. A great thank you to Joan who did all his best to satisfy our requirements Cleanliness of the room Very good quality of the food and a large choice for the buffets (breakfast and dinner) The fact that you are not allowed to 'book' your deckchair at the swimming pool by putting a towel on it at 5:00am (I personally give a 10 rating for this one only) Location: A stone's throw from the beach and city center What can be improved: Limited usage of air-conditioning in the common areas (not in the room): I understand we are in a 'energy saving' mode but sometimes, especially in the restaurant, a temperature of 27-28deg was recorded and this is too high, especially if you add the high level of humidity Room size: Although there is nothing the hotel can do about it, the standard room size is...15m2. You know it when you book, so no surprise but this is definitely below average for a standard room which typically is 20m2. …
Very nice hotel located right by the beach, close to cafés and restaurant. Clean rooms, very good breakfast, friendly stuff. The beach is wide and clean. You can take buses to easily get to other parts of the island. Highly recommend
Very Nice Witherspoon No Kids at pool or buffet. God room, good service and food. Perfekt lokation. Very friendly staff. Witherspoon New madressses it would be close to perfekt. Amasingly easyJet to find free parring.
What an amazing hotel, staff and service. I can't fault this place at all!!!! from the moment we step in till the moment we left we were super impressed and for a long 11 day stay in PEAK SEASON they didn't disappointed and not to mention the amazing room (418) with an incredible SEAVIEW (we watched the sunrise nearly every morning) and also how clean the room and bathroom was!!! and for people asking about the air-conditioning ours was absolutely fine and worked fine even during the warmest part of the day. The selection of food was so delicious at every meal and the location was just perfect. Thank you for an amazing stay. We will definitely be back.
Mallorca and hipotels was one of our honeymoon destinations. We arrived already at noon and they had a room ready for us which was great. There was also a surprise waiting for us in the room! The staff were very friendly and had an excellent command of German, which was clearly a bonus for Germans. Breakfast was excellent! Dinner was more conventional but very good for the price, we ate almost every night at the hotel (Men were required to wear long trousers to dinner, but few followed this rule. Why have rules if you don't have to follow them?). The room seemed to have been recently renovated. Everywhere was very clean. The only minus is that people booked sun beds even though it was forbidden. The staff could have addressed this. Fortunately the beach could not have been closer. Pleasant hotel, worth the price.…