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Residence Inn Norfolk Airport

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Residence Inn Norfolk Airport
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278 Reviews from our TripAdvisor Community

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Showing 278: English reviews
montreal, quebec
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nice. Comfortable. Shopping anything nearby. Reasonable Hotel Price. Knowledgable, hospitable staff. Short Drive to the Virginia Beach. The beach seems to be completely upgraded and beautiful.... Public parking right on the beach (US$10/day). Do I miss anything? Guess not.

Helpful?
Thank cvu
Atlanta,GA
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband and I recently stayed at Residence Inn Norfolk Airport. The experience at this property quite possibly has to be one of the worst Marriott experiences. Marriott properties and service is typically top notch. However, I strongly recommend that this particular property be submitted for the reality series "Hotel Impossible". The check-in experience: - A lady who obviously had... More 

Helpful?
1 Thank Nice_Girl_10
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for your extensive review about our hotel. I'm sorry to hear that we did not supply you with the Marriott standards that is the usual at our hotel. From our other reviews, I am confident that this is not a normal stay at our hotel. Please call Scott Crowley, the General Manager, at 757-333-3000, so that we can... More 

miami, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff was very helpful and friendly. Shuttle service is on demand rather than on the hour and / or half hour like the other hotels nearby. Rooms were clean and in great condition. Bed covers were a bit thin but asked for a blanket at front desk. There is a desk and a table for two people to work at.... More 

Helpful?
Thank Paul W
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for your wonderful review about our hotel. I'm so glad to hear that we became your "home away from home." I hope the next time you're in town you come and see us again. More 

1 review
2 of 5 stars Reviewed 2 weeks ago

my family recently checked into this hotel. We did not appreciate the attitudes of the front desk staff. The bedding for the pull out couch was not in the room upon check in. we checked in late and were exhausted. The front desk is the first form of contact when checking into a hotel and it is very important to... More 

Helpful?
Thank Shani A
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for taking the time to review our hotel online. I'm sorry to hear that we did not "wow" you with our customer service. As you can see from our other reviews, this is not the normal experience at the Residence Inn Norfolk Airport. I will make sure to pass this along to our Front Desk to ensure this... More 

Connecticut
Level Contributor
114 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for the first time for one Friday night in mid-June on the way to OBX. Hotel is easy to find and GPS took us to the front door. Booked on line for about $200, all in, about three weeks before our trip. This was one of the few places in the Norfolk-VB-Chesapeake area that had space and would... More 

Helpful?
Thank eongcn
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for your kind words about our hotel. I will make sure to address the housekeeping issue you encountered during your stay with our Housekeeping Manager. I'm glad to hear that otherwise you had an enjoyable stay and we hope the next time you are in town we will see you again! More 

Roselle Park, New Jersey
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago via mobile

I enjoyed my stay, I have only 2 complaints- the card readers at every entrance seldom read your room key cards. This is very inconvenient especially when you have to walk around to the main entrance everytime because the card doesn't work. We had the cards replaced 3 times still had the issue, it was very frustrating. I witnessed other... More 

Helpful?
Thank Aimee M
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for taking the time to review our hotel online. I will make sure to talk to maintenance about changing the batteries in our locks and about the options we have for our pool tiles. I'm glad that otherwise you enjoyed your stay. Please come back and see us again the next time you are in town. More 

New York City, New York
Level Contributor
115 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed June 22, 2016 via mobile

The place is showing some age in the small things. The breakfast is fast food quality. Nothing really wrong with the place but nothing screams out Right either. Close to the airport. The one bedroom suite feels large. The color scheme predominates in teal. Desk clerk at checkin was very friendly:

Helpful?
Thank Dave11743
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for taking the time to review our hotel online. I'm sorry to hear that we weren't able to "WOW" you with our hotel during our visit. I hope the next time you are in town you will give us a second chance at a first impression. More 

1 review
5 of 5 stars Reviewed June 11, 2016

Ok we have traveled all over the world and stay in Marriott affiliates hotels but the breakfast alone is wonderful. The little butter biscuits are drops of heaven. We have been out the United States for 4 yeArs and this was a great welcome even the front desk staff was friendly

Helpful?
Thank Taneka D
Jessica S, Operations Manager at Residence Inn Norfolk Airport, responded to this review

Thank you for your kind words about our hotel! I'm glad to hear that we welcomed you back to the United States with our friendly staff and a wonderful breakfast. Please come back and see us again soon! More 

Chicago, Illinois
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 22, 2016 via mobile

It's an older hotel but it's very clean and the staff is very friendly and helpful. Variety of breakfast foods every day something different very nice and accommodating. The shuttle take you within 5 miles of the hotel so you don't have to get take a cab. And it's a free shuttle up and back to the airport 24 hours... More 

Helpful?
Thank Christina M
Scrowley160, General Manager at Residence Inn Norfolk Airport, responded to this review

We are so pleased you enjoyed your stay, and look forward to welcoming you back soon! More 

New Jersey
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 17, 2016

Standard Residence Inn facility. Good size 1 bedroom suite, with full kitchen and living area. 2 Flat Screen TVs, 1 in bedroom and 1 in living room. Clean and with all the amenities needed for any type of stay. I like Residence Inns in general. They had my preferences honored as well (additional pillows and towels). One thing I'm not... More 

Helpful?
Thank vasman
Scrowley160, General Manager at Residence Inn Norfolk Airport, responded to this review

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Residence Inn, an extended stay hotel that is pet friendly and provides complimentary airport shuttle to and from the Norfolk International Airport (ORF). We have weekly social receptions to mingle with other guests or have a leisurely one on one basketball game on our court. We are only a few miles from the Virginia Beach Oceanfront family friendly activities, Farm Bureau Amphitheater, and downtown Norfolk's corporate district. Spacious suites with fully equipped kitchenettes and separate bedrooms. ... more   less 

Additional Information about Residence Inn Norfolk Airport

Address: 1590 N Military Hwy, Norfolk, VA 23502-1813
Location: United States > Virginia > Norfolk
Price Range: $132 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Norfolk Airport 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Residence Inn Norfolk Airport Hotel Norfolk
Norfolk Residence Inn
Hotel Style:
#1 Business Hotel in Norfolk
#1 Family Hotel in Norfolk
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