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The staff at this hotel were very nice and extremely responsive. Beds were very comfy and the rooms were clean. Best hotel shower I've ever had! On the negative side- our toilet didn't flush when we first arrived- fixed promptly though. The whole no-breakfast or...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded July 16, 2017
Thank you for your review and for sharing your experience. Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and we appreciate your positive feedback on the great service received from our staff and the comfort of...More
Arrived 8:00 after booking room 2 weeks before, informed all they had was smoking rooms (my IHG profile and reservations indicated non-smoking) no other choice. I demanded refund and went out to find another hotel that would accommodate me last minute. Will avoid IHG hotels...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded July 15, 2017
Thank you so much for sharing your experience with our hotel. I would like to apologize for the inconvenience that you have encountered with your reservation's smoking preference. We always aim to provide an exceptional stay for all of our guests that is...More
This location is very clean and provides everything you would expect from Candlewood. The business office space is nice and the staff was helpful. I did notice there is a good bit of staff rotating which seemed to cause a disconnect in getting to know...More
Checked in Friday night of Memorial Day weekend for 2 nights. Room 314. Woke up Saturday morning with 5 bites on my wrist. Wasn't sure what bit me, but after the second night and about 20 more bites on arms, hands, chest and chin, it...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded June 17, 2017
Thank you for your stay and taking the time to write your review. We regret that we were not able to provide you with the quality of service and accommodations you deserved during your recent visit with us. We are sorry to read...More
We booked this hotel 2 months ago, for long weekend. When we reached, they gave us smoke room, cause nothing eles was available, even after we specific told thm while booking smoke free room. . It was,a stinky room...with dirty dirty carpet. If u r...More
Thank Anu S
Response from IHGService, Guest Relations Manager at Candlewood Suites Norfolk AirportResponded June 16, 2017
Dear Anu S,
We appreciate you for sharing your review about your recent stay.
We are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received.I apologize for any inconvenience you might have experienced. I...More
$94 - $217 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#12 Business Hotel in Norfolk
Non-Smoking Rooms ,
Number of rooms
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