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Sheraton Norfolk Waterside Hotel

861 reviews
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Traveler (220)
Room & Suite (84)
Dining (11)
Overview
  • Excellent21%
  • Very good30%
  • Average24%
  • Poor13%
  • Terrible12%
Travelers talk about
“the club lounge”(29 reviews)
“city dock”(21 reviews)
“self park”(23 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.5 Star Hotel
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Offers from Sheraton Norfolk Waterside Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (861)Write a Review
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331 - 335 of 846 reviews
Reviewed October 5, 2014

I would definitely go back. The breakfast was really good, and not expensive for a buffet compared to other places. There should be more outdoor seating though. The folks seemed friendly, the valet guys are helpful. Great location. Looking out over the water is a...More

Thank Emily C
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded October 14, 2014

We are honored that you chose to celebrate your Mom's birthday with us at the Sheraton Norfolk Waterside Hotel. Thank you for taking the time to share your dining experience at our City Dock Restaurant. We are happy that you were able to enjoy the...More

Reviewed October 1, 2014

Very bad experience in the Sheraton Hotel, the rooms are plenty of dust every where if you have allergies to dust this is not the place to go. After 11 hrs. of Driving from Montreal I check in but my sleep night was very bad...More

Thank edgar s
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded October 6, 2014

On behalf of our housekeeping staff, I would like to extend my sincere apologies for the condition that your room was in upon your arrival. We are committed to providing each of our guests with superior services and regret when we fall short of that...More

Reviewed September 29, 2014

Took my family to the hotel for the evening on the way to North Carolina. The staff did a great job welcoming us to the hotel, offering fast and efficient service and made us feel at home. The rooms was a nice size and comfortable...More

1  Thank Rebel82
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded October 6, 2014

Thank you for taking the time to share your visit in Norfolk. Although we are glad that your stay was so enjoyable, we believe you may have reviewed the wrong hotel, as we do not offer a promo for kids to eat free at this...More

Reviewed September 25, 2014

I was there for a tradeshow at the beginning of September. From check in to check out the entire staff was tremendous!!! Such nice people. Two in particular stand out Tommy, or Timmy(?) banquet server, and the room service gentleman on the night of 9/05....More

Thank Jack H
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded September 29, 2014

It is always our goal to deliver outstanding service to each and every one of our guests at the Sheraton Norfolk Waterside Hotel. We are truly pleased to read the many kind comments that you've shared for our staff and are delighted that you are...More

Reviewed September 24, 2014 via mobile

The hotel was well planned to take advantage of the pretty port and waterways. It's a working port so you can watch the tugs and container ships do their work. Nicely located within walking distance to many restaurants. Not many shops (but do visit Prince...More

Thank jamiejf
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded September 29, 2014

We are happy to hear that you enjoyed your visit with us at the Sheraton Norfolk Waterside Hotel and we're glad that our staff could quickly resolve any issues that you experienced with your room. Thank you for taking the time to let us know...More

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About
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Pool
Fitness Center with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
$135 - $382 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
$135 - $382 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (220)
Room & Suite (84)
Dining (11)
Pool & Beach (8)
Hotel & Grounds (91)
Bathroom (26)
Business Center & Event Rooms (22)
Family and Play Areas (1)
Questions & Answers
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Robrite59
August 14, 2017|
Answer
Response from sabrinacat | Reviewed this property |
That's a year from now one would hope so, give them a call.
0
Votes
Robrite59
August 8, 2017|
AnswerShow all 5 answers
Response from Philip E | Reviewed this property |
They were supposed to be done with the renovation by this summer. I haven't been back since the early part of the year. The Waterside mall that's attached to the hotel was due to open around the same time.
1
Vote
PrincessJessie
May 12, 2017|
AnswerShow all 3 answers
Response from Philip E | Reviewed this property |
The way the renovated the first sections if rooms they basically cut the hotel spew hat in half so they have several floors of renovated rooms for all categories including the 10th floor concierge lounge.
0
Votes
Room Tips
"pay the money for a harbor view."
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"Best views are over the Navy Dockyard in my opinion."
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"The Waterside bar complex is on the city view side. Plan on LOUD music disrupting your sleep untill aboyut..."
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"Get a room with a balcony"
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