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Sheraton Norfolk Waterside Hotel

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Sheraton Norfolk Waterside Hotel
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762 Reviews from our TripAdvisor Community

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Showing 749: English reviews
Beijing, China
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 8, 2013 via mobile

We stayed here for one evening on our way to the OBX. The location of the hotel on the waterfront is amazing but feel it isn't living up to its full potential. The hotel is a bit dated and could really use an update. More importantly, the rooms are clean and comfortable and the staff was excellent. We did dine... More 

Helpful?
Thank mustardseed9857
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was a great pleasure to accommodate you on your way to OBX. Thank you for taking the time to share your impressions of our waterfront property. While your comments are highly valued, it is regrettable to read that you felt our food quality did not match the price. We hope you'll visit again soon and allow us another opportunity... More 

Herndon, Virginia, United States
Level Contributor
86 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 5, 2013

My wife and I stayed at the Sheraton Waterside when we went to the Tidewater area for a Larry Graham concert in Virginia Beach. Our stay included a formal dinner in one of the ballrooms. Everything was terrific. That included the made-to-order omelettes, which were part of the breakfast buffet.

Helpful?
Thank CharlesGies
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are very pleased to learn that we have met your utmost satisfaction. Thank you for sharing your story and for choosing to stay with us while visiting for the concert. We are delighted that you had such an enjoyable stay and hope you'll visit the Sheraton Norfolk Waterside Hotel again. More 

Stafford, Virginia
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed September 27, 2013

We stayed here once before, and enjoyed it so much came back in August, and making reservations for this October. The Hotel is so conveniently located, once we parked the car we were able to use water taxi, and/or walk to town. The Waterfront is so beautiful. The Staff is so friendly, and helpful, they go out of their way... More 

Helpful?
Thank Joyce C
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are honored to have gained your loyalty. Thank you for your warm and positive remarks regarding our waterfront property. We are truly pleased to know that we can continue to impress you with each visit at the Sheraton Norfolk Waterside Hotel. It is always rewarding to receive such positive feedback regarding our services and we look forward to your... More 

Fairfax, Virginia
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed September 22, 2013 via mobile

I stayed here with my husband for one night. The hotel was in a good location, the staff were warm and welcoming but the hotel really needs to be updated and the sleeping room needed a good cleaning. The hotel looks very worn on the inside. We could also hear everything going on in the hallway all night long. Our... More 

Helpful?
Thank VAGirl8567
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

While it was a pleasure to welcome you and your husband for the night, we are saddened to learn that you were not completely satisfied with your visit. We are committed to complete guest satisfaction and will pass your comments along to the appropriate members of our staff. We appreciate that you've given us this opportunity to improve upon our... More 

Washington, District of Columbia, United States
Level Contributor
202 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed September 22, 2013

We have grandparents living in Norfolk so we visit pretty frequently and I really enjoy this property. I like the view from the rooms. The location downtown is very convenient for us. I always get a terrific night's sleep here which is very important to me. The bed's are extremely comfortable and the room rates are most of the time... More 

Helpful?
Thank Hollin D
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is always our pleasure to welcome you while you're in town visiting your grandparents. Thank you for sharing your complimentary review; we're always pleased to hear from our loyal guests. A good night's rest is an essential part of any stay so we're happy to see that you continually enjoy a comfortable rest with our Sheraton Sweet Sleeper beds.... More 

1 review
3 of 5 stars Reviewed September 21, 2013

We stayed here due to convenience for boarding the spirit of norfolk. Rooms are old, bathroom tub needs to be replaced, very dingy, floor needed to be mopped, bathroom sink dusty apparently not being cleaned. No microwave or fridge in room, location of ice machine had obvious rust under the trashcan and room was dirty. Only trashcan was in restroom.... More 

Helpful?
Thank Pate69
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We regret to note your disappointment with various aspects of your stay. We have passed your review along to the head of our housekeeping department to re-emphasize the high standards we strive to deliver with each and every experience. We would like to take this time to apologize for your less than satisfactory experience and the oversights from our staff.... More 

Missouri
Level Contributor
81 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed September 20, 2013

Yes, right on the waterfront, but very quiet at night, at least on the weekend; a noisy party boat turned off the disco at 11 p.m. The views are worth it, although the balconies are pretty shallow and the railing is solid and high, so a chair outside will get the sun but you can't see the view. Still, a... More 

Helpful?
Thank lemons1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for sharing your experience at the Sheraton Norfolk Waterside Hotel. It was an honor to have you as our guest during such a special occasion. We are glad to know that you enjoyed so many aspects of your stay, especially our Sheraton Sweet Sleeper beds, which have become a favorite amenity among our guests. We will pass your... More 

Level Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 17, 2013 via mobile

This is a nice upscale hotel on the water. We were on the upgrade floor and were able to enjoy the club room with Starbucks coffee, expresso/latte machine, evening snacks and great breakfast - room was great - view was perfect- bed comfortable ... My only small complaint - just wish we had a fridge - brought back leftovers from... More 

Helpful?
Thank Slsrls
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are pleased to learn that you enjoyed our Club Lounge and upgraded amenities. The views can be simply stunning from the 10th floor! For a future visit, please keep in mind that refrigerators are available at a nominal fee. Thank you. More 

LEWES
Level Contributor
216 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed September 14, 2013

Spent three nights in this great hotel. Booked a harbor-view room on an upper floor and was given the keys to a marvelous room. The views from the window were stunning. Then, I learned that there were rooms with balconies and asked for an upgrade. The desk staff found a room on the same floor and changed our accommodations with... More 

Helpful?
1 Thank ontheroadagain09_9
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for your wonderful review! We are truly pleased to learn that you enjoyed so many aspects of your trip, from our Sheraton Social Hour to our convenient location to the waterfront attractions and restaurants. Our staff is always pleased to accommodate the requests of our guests and we're thrilled that you were able to enjoy a room with... More 

Toledo, Ohio
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed September 14, 2013

My wife and I had a couple friends who we spending their wedding night at the Sheraton Waterside recently. We live in Norfolk and thought it would be nice to take some snacks and champagne, and have the hotel staff leave it for a surprise. We dropped it off at the hotel before our friends arrived and the front desk... More 

Helpful?
2 Thank ollie-norfolk
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

On behalf of our staff, I'd like to extend my heartfelt apologies for this unfortunate oversight. It is unclear at this time why your gift was never delivered. We are disappointed that our staff missed a key opportunity to deliver exceptional service and restore your faith in our hotel. We will pass your review along to the appropriate departments to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 

Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Dr, Norfolk, VA 23510-2102
Location: United States > Virginia > Norfolk
Price Range: $131 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Number of rooms: 468
Reservation Options:
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton
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