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Sheraton Norfolk Waterside Hotel

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Sheraton Norfolk Waterside Hotel
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794 Reviews from our TripAdvisor Community

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Showing 781: English reviews
Heidelberg, Germany
Reviewed April 5, 2014

I stayed here for three night during a recent business trip. The hotel is located right on the Elizabeth River, so there is a nice path to take a stroll along the river (or jog if you are so inclined). There are several historical sites, museums, and plenty of nice places to eat nearby, so you will never be without...

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Helpful?
Thank dnorton_6
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

You are correct! There are several historical sites, museums and restaurants located around our property. We are happy to know that you were able to discover many of these exciting attractions during your recent business trip with us. It seems that our Sheraton Sweet Sleeper Bed left a lasting and positive impression and we are happy to know that you...

New Smyrna Beach, United States
Reviewed April 5, 2014

The plus for this hotel is that it is dog friendly. The downside is that it charges $10 a day for wi-fi in your room. The lobby and meeting rooms are nice. The hotel rooms were okay but were missing some amenities like a refrigerator and convenient plugs for charging devices which many less expensive hotels and motels provide (along...

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Helpful?
Thank Elaine B
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was a pleasure to welcome you and your four-legged companion to the Sheraton Norfolk Waterside Hotel for the ClickerExpo. While we do regret if you encountered inconveniences, please keep in mind that complimentary Internet is available in our lobby and refrigerators are available upon request. It is wonderful to read your positive feedback regarding our fitness center though we...

Upper Marlboro, Maryland
Reviewed March 15, 2014

Hotel was nice, had a great view whether your room faced the city or the waterfront and the staff all were professional, friendly, helpful and knowledgable! I plan to stay there again, on my next trip to Norfolk . . .

Review collected in partnership with Easytobook.com
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1Thank fhsmct
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for choosing to stay with us at the Sheraton Norfolk Waterside Hotel and for sharing your warm remarks regarding our friendly and attentive customer service and breathtaking views. We look forward to welcoming you back the next time you are visiting our area.

Virginia Beach, Virginia
Reviewed March 12, 2014

I stayed here for one night and was impressed with the hotel. I had an amazing view from my 8th floor room. All of the staff were lovely. Wifi is $10/ day and parking is something like $23 if you let them valet it for you or $13 if you park in the garage your self (not too far of...

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Helpful?
Thank Taylor S
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are delighted that we could impress you with our services. We'd like to mention that our current parking rates are $22 a day for valet and self-parking is $12 a day with in and out privileges. We regret any inconveniences that you endured during your visit and we hope you'll have the opportunity to visit again and enjoy everything...

Manassas, Virginia
Reviewed March 10, 2014

Very comfortable bed and very clean room. Radio alarm clock did not work but I received a replacement in half hour. My room had waterfront view of a ship yard.Their recommended cab company, Black and White, performed well.

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Helpful?
Thank shenhiker10
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for letting us know about your recent visit with us at the Sheraton Norfolk Waterside Hotel. We do regret that your alarm clock was not working during your stay and we are glad that you brought this concern to our attention so we could immediately rectify the issue. We hope you'll choose to stay with us again soon.

Virginia
Reviewed March 1, 2014

This hotel was very nice. Right on the water. We ended up getting an upgrade to a corner room with a partial (nearly full) water view. Bed was comfortable, room was clean. It lacked a fridge or microwave and the balcony overlooking downtown Norfolk was quite loud due to the street noise. Room service was pricey, but overall a great...

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Helpful?
Thank D R
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We're delighted that you enjoyed your upgrade and views of the water. Keep in mind that a refrigerator and microwave is available upon request. We do regret any inconveniences with room service and we will keep your feedback in mind. If you'll be traveling back to our area, we hope you'll choose to stay with us again at the Sheraton...

Alexandria, VA
Reviewed February 11, 2014

I was in the area for a weekend conference in Portsmith. I stay at the Norfolk Sheraton because the hotel allowed small dogs. The commute between the Marriott in Portsmith and the Norfolk Sheraton was a cinch via the water taxi ($1.50 each way). I arrived at the Sheraton late and I was tired. The front desk clerk greeted me...

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Thank TravelFoolVA
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We truly appreciate your kind review of our Sheraton Norfolk Waterside Hotel. It was a pleasure to welcome you to our pet-friendly hotel for your weekend conference and we're glad that our convenient location to the water taxi worked out so well for your travel. We will certainly pass along your lovely words to our staff. Thank you for sharing...

Hampstead, MD
Reviewed January 22, 2014 via mobile

This was my first trip to Norfolk and decided to book a hotel near my nephew's condo. Location was perfect- close to a nice mall, beautiful view of the river and a river walk - had a great visit. The gym was small but had adequate equipment. Bedding, (especially those pillows), was inviting. Small "balcony" off the room was nice...

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Helpful?
Thank BellaLunaHampstead
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are happy that we were able to accommodate you during your first trip in Norfolk. Thank you for sharing your impressions and honest comments regarding our fitness center, parking and accommodations. We are sorry to learn of the issues that you encountered during your stay and regret any frustrations due to noise disruptions from other guests. It was truly...

Seattle
Reviewed January 14, 2014

The room is clean but everything else is a giant pain. First, the wifi wasn't working and it took about half an hour before they could give me a code that finally worked. They offered to let me use their computers but since I was here for business and not to do internet searches for restaurants, that wasn't a help....

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Helpful?
Thank MelissaAH
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

At our hotel we always strive to offer exceptional levels of service. It is disappointing to know that your stay did not reflect our usual high standards and we would like to take this opportunity to extend our sincere apologies for the inconveniences you experienced. As an SPG Gold member and valued guest, we regret your disappointment with our services...

Great Neck
Reviewed January 2, 2014 via mobile

We arrived late in the evening on New Years Day and called when we were about an hour away to confirm and ask for a restaurant recommendation. Shawn was so pleasant and offered to make some calls for us to see what was opened. We arrived and he sent us to a great restaurant, 456 something. We had two adjoining...

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Helpful?
Thank Nikolas K
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for sharing your holiday visit with us. It was a pleasure to welcome you on New Years Day and we're happy that our staff was able to help find the perfect restaurant for your dining experience here in Norfolk. We believe that our staff introduced you to 456 Fish; a wonderful restaurant just minutes from us in downtown...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 

Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Dr, Norfolk, VA 23510-2102
Location: United States > Virginia > Norfolk
Price Range: $144 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Number of rooms: 468
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Norfolk Waterside Hotel staff and other travelers.
6 questions
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Questions? Get answers from Sheraton Norfolk Waterside Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors offer a nice view of the city or waterfront”
 of 5 bubbles NitaK420, Jan 30, 2017 | Read review
“Room 1025 - A nice suite - lacking a bit on the sunlight because there is only one window in the bedroom.”
 of 5 bubbles Msdacko, Jan 23, 2017 | Read review
“corner rooms are best and the rooms facing the harbor”
 of 5 bubbles 213darrylm, Dec 28, 2016 | Read review
“Ask for harbor view”
 of 5 bubbles Wisnia, Nov 26, 2016 | Read review
“Pick someplace else to stay.”
 of 5 bubbles theluchak, Nov 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question