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Sheraton Norfolk Waterside Hotel

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Sheraton Norfolk Waterside Hotel
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745 Reviews from our TripAdvisor Community

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Showing 732: English reviews
DURHAM,NC
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Was reading reviews about how rude the staff was well maybe they made some changes because no one was more welcoming and polite. Zach must be everyone's favorite. There was a big family at the desk he called me over and got me checked quickly .there was a lot going on with the 101st. 2/502 army veterans there.To say the... More 

Helpful?
Thank jackiebisback
Honolulu
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

So disappointed with this hotel because it is so dated. Example, its over 40 years old elevators are way overdue for overhaul. Moreover, hotel cleaners' inattention to details really made customers uncomfortable with room sanitation. Furthermore, its employees were not cheerful. They did not look happy at all. One positive thing about the hotel is its close proximity to the... More 

Helpful?
Thank HKP7
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Guest satisfaction is always our number one priority; therefore, it's disheartening to learn that you were not completely satisfied with your visit. Your feedback is very important to us as it allows us the opportunity to improve upon the top notch experience we strive to deliver. We'd like you to know that a complete hotel renovation is underway. It's our... More 

Lebanon, New Hampshire
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located at the center of the city's harbor activities and businesses. Just a short walk away are three harbor cruises, the Nauticus Center, with the Battleship Wisconsin, and the MacArthur Memorial. Corporate headquarters for Dominion Resources and Norfolk Southern, with a small first floor museum, are only a couple blocks away, as are the stores at the... More 

Helpful?
Thank handrewn
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It makes us happy to learn that our staff made such a positive impression. We will certainly share your warm remarks with everyone. Thank you for the feedback, we are excited to let you know that a complete renovation is underway. It was a pleasure having you as our guest, we hope you'll visit us again at the Sheraton Norfolk... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Good hotel. Nice rooms. Employees were very nice and helpful. The hotel restaurant was very overpriced for the quality of their food. After our.1st visit we never returned again during our stay. Ordered a shrimp cocktail...was shocked when it was brought to our table with only 4 shrimp. Big rip off. Restaurant overrated but overall hotel was good.

Helpful?
Thank Elvira R
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was a pleasure to welcome you while in town for your reunion. We're pleased to hear our guest rooms were to your liking, and you appreciated our friendly staff. However, we regret that our on-site restaurant did not meet your expectations. Your feedback is important to us as it allows us the opportunity to improve. We hope we have... More 

Peoria, Arizona
Level Contributor
134 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent four days in Norfolk and three nights at the Sheraton. It is conveniently located to central Norfolk and right on river walk. The restaurant offered an excellent breakfast buffet that I took advantage of every morning. The property does need a bit of an overhaul but all in all it was a pleasant property to stay at

Helpful?
Thank JohnF023
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It's nice to hear that you enjoyed your stay and loved waking up to a delicious breakfast. Thank you so much for sharing your kind review. We look forward to welcoming you back to the Sheraton Norfolk Waterside Hotel. More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Outstanding hotel outstanding restaurant great view. If in the area stop by you will not regret it. I totally recommend this hotel for family reunion or just a dinner date. The staff was very polite and very professional.

Helpful?
Thank Andre O
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Your review and high recommendation are priceless to us, thank you! We're so glad you had an outstanding stay. It would be our pleasure to welcome you back to the Sheraton Norfolk Waterside Hotel. More 

Orlando, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We booked a upgraded, balcony harbor view with club access. Not worth it! Clean but needs renovation about 5 years ago. Sheets and towels are nice but if not renovated soon it will not be Sheraton standards. The room has mismatched furniture and the phone even needs to be replaced. If you just need a clean room for a night... More 

Helpful?
Thank ashley091
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It's always our intention to provide our guests with a truly memorable stay and it's disappointing that we didn't impress you at every level. Thank you for the feedback, and we're happy to let you know that our hotel will be undergoing a full renovation. We do hope that the next time you are visiting you'll give us another chance... More 

Gastonia, North Carolina
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in Mid-July while temps were brutal outside. Hotel was an oasis! Check in was quick and easy. Room was clean and smelled fresh. Staff was always friendly and cheerful. Location of the hotel is great for walking downtown and along the riverfront. However, parking is a bit awkward. The deck the Sheraton uses is about half a block... More 

Helpful?
Thank drazilnc
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Hearing that our hotel is an oasis is such a wonderful compliment, thank you! We're delighted you enjoyed your stay and appreciated our friendly staff and central location. We would love to welcome you back to the Sheraton Norfolk Waterside Hotel for another relaxing visit! More 

Gastonia, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed four nights in mid-July. Temps outside were in upper 90's. Hotel a/c was great, and was quiet while running in the room. The room was spotless, smelled fresh, and had expected amenities. Bed was comfortable, with different pillows so I could pick my firmness. We had a slow draining tub on Day 3, and staff had someone in... More 

Helpful?
Thank leapinlizard0047
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for sharing your feedback, and we’re glad that we were able to impress you with everything our hotel has to offer. Your satisfaction means a great deal to us so we were happy to read you appreciated our attentive staff. We hope you'll visit us again at the Sheraton Norfolk Waterside Hotel. More 

Huntsville, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Sheraton is an excellent choice for a hotel in Norfolk. Easy walking distance to the USS Wisconsin and Nauticus. The riverside view and walkway are an added plus to this property. I had a great room - very clean and large and the staff is very friendly and the lobby is full of action. I especially appreciated the ramps... More 

Helpful?
Thank Mary S
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was great to welcome you to the Sheraton Norfolk Waterside Hotel. Thank you for sharing your appreciation for our staff, accommodations and also for the handicap ramps. The next time you are visiting the area, we hope we can welcome you back for another enjoyable getaway! More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 

Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Dr, Norfolk, VA 23510-2102
Location: United States > Virginia > Norfolk
Price Range: $152 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Number of rooms: 468
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton
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