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Sheraton Norfolk Waterside Hotel

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777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
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728 Reviews from our TripAdvisor Community

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Showing 716: English reviews
Toronto, Canada
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Had a business trip to Norfolk, as a Starwood Preferred member, stayed at Sheraton Waterside. Self parking was a bit of a walk at $12, valet was $24. Hotel was pretty busy, check in was good and friendly. But, because it was so busy, the elevates were real slow. Room was really dated, and parts of the window were very... More 

Helpful?
Thank Tymetraveller
2 reviews
2 of 5 stars Reviewed 3 days ago NEW via mobile

Was there over the weekend of the 15th of July. Place is needing renovation as it is rather old. The staff was friendly but, the hotel could not handle over 600 people for a week. Saturday night dinner for our group was $70 for adults and 30 for kids. Half the meal was over cooked and the other half was... More 

Helpful?
Thank Clete Y
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We appreciate you taking the time to share your review. It seems we missed the mark on ensuring your complete satisfaction and for that, we sincerely apologize. We are excited to mention that renovation plans are underway for our entire hotel. Thank you, and we do hope you'll think of us again the next time you travel to Norfolk. More 

Myrtle Beach, South Carolina
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Had never been to Norfolk. Came for a Convention. Very impressed with staff in every part of my experience here. Everyone was pleasant and very helpful. A lot to do right around the hotel and many quality eating options within easy walking distance.

Helpful?
Thank James M
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you so much for taking the time to share your kind remarks for our staff. It's our pleasure to provide our guests with exceptional service to ensure their stay is nothing less than perfect. The next time you are visiting Norfolk, we hope you'll visit us again at the Sheraton Norfolk Waterside Hotel. More 

Malmesbury, United Kingdom
Level Contributor
95 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here as my husband was on a business tri, so the family took the opportunity to enjoy the hotel and the area having spent 4th July weekend on the Outer Banks. The location close to central Norfolk and on the waterfront was great and the staff are excellent. Efficient check in; quick and very polite. The room was... More 

Helpful?
Thank Helena L
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for pointing out the features of our hotel that you enjoyed including our outdoor pool overlooking the harbor and delicious breakfast. We do regret there were aspects of your stay less favorable. We are excited to let you know that we are in the designer stage of a full renovation. Your kind compliments to our staff are greatly... More 

Harrisburg, Pennsylvania
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Two words dominated the stay experience - deferred maintenance. Everywhere you look there is evidence of neglect in plant reinvestment. This seems to be an issue with Sheraton writ large, but for this prime location property they should act not before it's too late. Location alone will not save the place. Staff were pleasant and attentive - give them the... More 

Helpful?
Thank msl170
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for the kind compliments to our dedicated staff. We appreciate your feedback and please know that renovation plans are under way in the designer stage. The next time you are visiting the area, we hope to have another opportunity to welcome you back. More 

A TripAdvisor Member
2 of 5 stars Reviewed 2 weeks ago via mobile

This Sheraton will cause you to miss a decent Holiday Inn. I used to stay here on business trips in recent years. Now we try to stay at the Marriott across the street whenever possible. A few days ago the first room I was given had A very unclean toilet and toilet seat (that's as much detail as I will... More 

Helpful?
Thank A TripAdvisor Member
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We appreciate your feedback. It's always our intention to provide our guests with a quality visit, and it's disheartening to learn that this wasn't your experience. Your comments will be reviewed by our management team to improve upon the areas that need extra attention. We hope to have another chance to welcome you back so that we may renew your... More 

New York City, New York
Level Contributor
73 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room at this Sheraton was average. The bed was comfortable, the room was clean, but the fan was a bit loud and the TV could have used an upgrade. The hotel had an above average gym and a nice pool. All in all, it was what I expected. I'd stay here again if I ever return to Norfolk.

Helpful?
Thank deniseandy
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for taking the time to share your comments. While we are pleased you had a comfortable stay and enjoyed your visit, we do wish that we impressed you at every turn. We appreciate your feedback as it helps us to improve the experience for our future guests. The next time you are visiting the area, we look forward... More 

El Paso, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

The room was comfortable and its proximity to shops and dining is close. The staff was friendly and helpful and the restaurant was good. Parking with valet service was available and very handy. Would stay there again.

Helpful?
Thank David C
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are grateful to learn how much you enjoyed your recent stay including our comfortable accommodations, central location, and valet. Your kind mention of our dedicated staff makes us happy, and we will be sure to share your praises with them. Thank you, and we look forward to welcoming you back again the next time you are vacationing in Norfolk! More 

Romney, West Virginia, United States
Level Contributor
107 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

From the pictures on the website, I expected awesome views. I was disappointed. My view was the street. The check in was great. The staff was helpful and friendly. We were staying here for a wedding. The problem was that no one could tell us when the bus was leaving for the wedding. After coming back from the wedding, I... More 

Helpful?
Thank Mary B
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for sharing your experience with us. While we are pleased to learn that our staff was helpful and attentive, we deeply regret any aspects of your visit that were less perfect and apologize that you didn't get your coffee. It's our hope that you will reconsider and stay with us again in the future. More 

Charlotte, North Carolina
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Room was nice but no microwave or frig and no fan in bathroom. The room service staff are great but the food was a bit much. The hotel staff was very friendly and helpful with checking in and directing us to our event.

Helpful?
Thank bluhouse1222
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for joining us at Sheraton Norfolk Waterside Hotel and for sharing your review. It is wonderful to learn that our staff's attentive service stood out, and we will be sure to share your praises with them. Please know, for your next visit, for a fee we do have additional amenities such as mini-refrigerators available for our guests, just... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 

Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Location: United States > Virginia > Norfolk
Price Range: $142 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Number of rooms: 468
Reservation Options:
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton
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