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Sheraton Norfolk Waterside Hotel

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Sheraton Norfolk Waterside Hotel
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734 Reviews from our TripAdvisor Community

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Showing 721: English reviews
Ontario
Level Contributor
12 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Really enjoyed staying at this hotel for a conference we attended for 7 days in July. Nice staff, easy enough check in and out. Our room had a really spectacular view of the waterside. We were on the 10th. floor so we had use of the Club Room and it was well worth the extra dollars per night's stay (highly... More 

Helpful?
Thank Trish M
Columbus, Georgia
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed in a club level room. And I guess I expected more. There was no difference in the room from any other floor... all it meant was access to the Club Lounge-- which was generally not stocked with anything when we went in. While the room was clean, it was small. We did have a great view and that... More 

Helpful?
Thank Rebecca C
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We always want our guests to leave our property having experienced a memorable visit, and it's disappointing to read that your stay didn't exceed your expectations. While we were happy to know that our dining staff went the extra mile to ensure your satisfaction, we regret there were areas of your stay less favorable. Thank you for the feedback, we... More 

Phoenix, Arizona
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

In a pinch, the Sheraton Waterside is a marginal experience if one needs to stay at a Starwood property in the downtown Norfolk area. With its prime location, this hotel could be MUCH MUCH better, and leaves guests uninspired, confused and glad to escape. The hotel staff here are all in need of some serious training on the common customs... More 

Helpful?
Thank Stratavinsky
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We find the feedback our guests provide to be invaluable to us as they allow our team the opportunity to improve upon the areas that need our extra attention. While it was nice to hear that location and club lounge was a perk to your visit, it was disheartening to learn that your overall stay missed the mark. We would... More 

Duncan, South Carolina, United States
Level Contributor
159 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was here for a convention. The convention facilities were excellent. The guest facilities were so-so. For a two-person room in a hotel with bad-tasting tap water, they give you one complimentary bottle of water per day (or they are supposed to--we didn't get one on one day). The second is $3 (a bottle that would go for under 30... More 

Helpful?
Thank Kevin D
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It seems we missed many opportunities to make your stay a memorable one and for that, we sincerely apologize. Thank you for the feedback as it helps us to improve and create a better stay for our future guests. We do hope that you will allow us the opportunity to welcome you back so that we may provide you with... More 

Huber Heights, Ohio, United States
2 reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

Very disappointed in "waterfront view" room...small overpriced room...fridge, microwave, breakfast and parking all extra. Difficult for family of 4 to move around the room. They do offer a shuttle type service to Nauticus that was super friendly and convenient.

Helpful?
Thank Stacey D
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It's disheartening to learn of your disappointment with your visit. It's always our intention to provide our guests with a seamless and memorable stay; therefore, we apologize for any inconvenience you experienced. Your feedback is greatly appreciated, and we hope you'll give us the chance to welcome you back so that we may provide you with a stay that is... More 

Toronto, Canada
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Had a business trip to Norfolk, as a Starwood Preferred member, stayed at Sheraton Waterside. Self parking was a bit of a walk at $12, valet was $24. Hotel was pretty busy, check in was good and friendly. But, because it was so busy, the elevates were real slow. Room was really dated, and parts of the window were very... More 

Helpful?
Thank Tymetraveller
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for taking some time to share your feedback. It's disappointing to learn that you weren't completely satisfied with your stay with us. Your comments will be shared with our housekeeping team to improve the areas that need extra attention. We are happy to let you know that renovations plans are under way for our entire hotel. We do... More 

Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Was there over the weekend of the 15th of July. Place is needing renovation as it is rather old. The staff was friendly but, the hotel could not handle over 600 people for a week. Saturday night dinner for our group was $70 for adults and 30 for kids. Half the meal was over cooked and the other half was... More 

Helpful?
Thank Clete Y
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We appreciate you taking the time to share your review. It seems we missed the mark on ensuring your complete satisfaction and for that, we sincerely apologize. We are excited to mention that renovation plans are underway for our entire hotel. Thank you, and we do hope you'll think of us again the next time you travel to Norfolk. More 

Myrtle Beach, South Carolina
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Had never been to Norfolk. Came for a Convention. Very impressed with staff in every part of my experience here. Everyone was pleasant and very helpful. A lot to do right around the hotel and many quality eating options within easy walking distance.

Helpful?
Thank James M
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you so much for taking the time to share your kind remarks for our staff. It's our pleasure to provide our guests with exceptional service to ensure their stay is nothing less than perfect. The next time you are visiting Norfolk, we hope you'll visit us again at the Sheraton Norfolk Waterside Hotel. More 

Malmesbury, United Kingdom
Level Contributor
95 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here as my husband was on a business tri, so the family took the opportunity to enjoy the hotel and the area having spent 4th July weekend on the Outer Banks. The location close to central Norfolk and on the waterfront was great and the staff are excellent. Efficient check in; quick and very polite. The room was... More 

Helpful?
Thank Helena L
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for pointing out the features of our hotel that you enjoyed including our outdoor pool overlooking the harbor and delicious breakfast. We do regret there were aspects of your stay less favorable. We are excited to let you know that we are in the designer stage of a full renovation. Your kind compliments to our staff are greatly... More 

Harrisburg, Pennsylvania
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Two words dominated the stay experience - deferred maintenance. Everywhere you look there is evidence of neglect in plant reinvestment. This seems to be an issue with Sheraton writ large, but for this prime location property they should act not before it's too late. Location alone will not save the place. Staff were pleasant and attentive - give them the... More 

Helpful?
Thank msl170
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for the kind compliments to our dedicated staff. We appreciate your feedback and please know that renovation plans are under way in the designer stage. The next time you are visiting the area, we hope to have another opportunity to welcome you back. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 

Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Location: United States > Virginia > Norfolk
Price Range: $142 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Number of rooms: 468
Reservation Options:
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton
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