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Sheraton Norfolk Waterside Hotel

Orbitz.com$179*
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06/11/2017 06/12/2017
1 room 2 adults 0 children
$199*
$179*
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$189*
$199*
$179*
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Sheraton Norfolk Waterside Hotel
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812 Reviews from our TripAdvisor Community

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Elizabethtown, Pennsylvania
Reviewed yesterday NEWvia mobile

We were here for the International Tattoo. The hotel was not very clean, especially the rest rooms. We were part of a large group so we had dinner in the banquet hall. We were required to select our meal a week ahead of time so the hotel knew what everyone wanted to eat. However some servers allowed other diners to...

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Helpful?
Thank Alan4949
Northern Nj
HOTEL’S FAVORITE REVIEW
Reviewed 2 weeks ago

I recently, along with my wife and friends had to visit Norfolk on a medical emergency. The hotel staff, from the valet to the front desk personnel, to the housekeeping were AMAZING! A VERY WARM welcome and an accommodating spirit was evident. Kudos to the management! While this location is under renovation, they made you feel safe!

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Helpful?
Thank whitegs
About Hotel's Favorite Review
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

What a joy it was to read that you found our staff's customer service to be amazing! Our team genuinely cares about providing the very best in customer care, and they will be happy to learn you appreciated their efforts. Thank you, we look forward to welcoming you back again soon!

Sterling, Virginia
Reviewed 2 days ago NEWvia mobile

I don't even know where to start with this hotel!!! Sheraton has always been my favorite hotel!! This Sheraton at waterside in Norfolk VA should be condemned! They are doing some work in the hotel but customer service should still be the focus!!! I got a room for my husband and I and we were put in room 345. We...

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Thank whitehead1965
Reviewed 1 week ago via mobile

We stayed in this hotel only 2 nights, but we enjoyed every minute of it. The view to the water was awesome, and this hotel is only two blocks away from a shopping mall. We walked outside the hotel by the water and all the history and the beauty of it was incredible. The breakfast in the morning was buffet...

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Helpful?
Thank Annette A
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was a pleasure to welcome you, Annette, to the Sheraton Norfolk Waterside Hotel. We are glad that our location just steps away from excellent shopping and dining, along with our scenic water views heightened your stay. Thank you for the feedback, we would be happy to welcome you back

Reviewed 2 weeks ago via mobile

I have stayed here many times over the years. This was an option for the conference I attended and so I neglected to check the current reviews. The renovation is seriously underway. This makes for a very different experience than before. It is noisy during the day due to the construction. That said, the staff was super efficient and helpful...

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1Thank Zhaybt
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

As you shared, our hotel is undergoing a renovation, and while you seem to enjoy a comfortable stay, we apologize that you experienced a higher level of noise. Our team is working hard to minimize any impact our renovations may have on guests, and we are grateful you have recognized their extra efforts. We appreciate your feedback and hope you...

Lowell, Massachusetts
Reviewed 2 weeks ago

We happened upon the Norfork NATO Festival and Virginia Arts Tattoo and competition on an RV trip. We decided to spend the night in the city at the last minute. For a very high price, we stayed at the Sheraton which was within walking distance of all events. It was under construction which was not revealed before we booked, our...

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Helpful?
Thank cococat99
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is always our intent for guests to enjoy the best possible stay and it's clear from your comments that we have missed the mark on this occasion. Please accept our sincere apologies for the shortcomings during your stay, we wish we could have assisted while you were on-site when it would have mattered most. We hope that you will...

Chesapeake, Virginia
Reviewed 3 weeks ago

If we could give less than one star, we would. We blocked a set of rooms for a wedding and the hotel was the WORST part of the entire weekend. Rooms were not ready when they were supposed to be, rooms were not cleaned throughout the weekend, and reservations and basic details were overlooked. I know they are going through...

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Helpful?
Thank hcp1048
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We would like to extend our heartfelt apologies for your disappointing experience. Please know that we will address all your concerns with our team, providing excellent customer service is important to us. It is our hope that you will give us another opportunity to impress you in the future.

Baltimore, Maryland
Reviewed 3 weeks ago

The 2 stars is for the location and the friendly night staff. The room I stayed in was in bad shape, but I got in so late at night I didn't have the energy to complain. For a "luxury" hotel, there are less amenities than a roadside motel. You have to pay extra for basics like a fridge and forget...

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1Thank ferretinmicrowave
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Guest satisfaction is always our number one priority, and we regret to learn that we missed the mark on this occasion. Our management team will review your comments as we are continuously working to improve the experience for our guests. Our hotel is undergoing renovations, and it's our hope that you'll consider staying with us again, we'd love to welcome...

Cary, NC
Reviewed 3 weeks ago

A few positives amongst a sea of negatives. Top most was the failure to clean my room one day. True, we left the room at 11am; came back 12 hours later to a dirty room and no clean towels. To make it worse, I had to go down to the front desk twice to request clean towels and the second...

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Helpful?
Thank CrashC
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is disappointing to learn that your time with us miss the mark on ensuring your complete satisfaction. The stay you described is not the guest experience that we strive to provide, so we would like to apologize for the shortcomings you endured. We would like to share that our hotel is undergoing a complete renovation to ensure a better...

Des Moines, Iowa
Reviewed 4 weeks ago via mobile

Be aware this hotel is in full scale renovations it is loud all day. That being said, staff is very friendly especially with all that is going on. Check in was quick and easy but, my room on the 7th floor was flooded from the room on the 8th floor. Made my way back to the improvised check in desk...

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Helpful?
1Thank GalenDesMoines
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We're sorry to hear that you experienced higher levels of noise during your stay while we're implementing our renovation. Our staff is working hard to minimize any impact this may have on guests, and we appreciate you acknowledging their efforts. We would like to thank you for your patience and understanding and hope that you'll visit us again in the...

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 

Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Dr, Norfolk, VA 23510-2102
Location: United States > Virginia > Norfolk
Price Range: $174 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Number of rooms: 468
Reservation Options:
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Norfolk Waterside Hotel staff and other travelers.
7 questions
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Questions? Get answers from Sheraton Norfolk Waterside Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for river side, upper floor”
CrashC, 3 weeks ago | Read review
“Higher floors offer a nice view of the city or waterfront”
NitaK420, Jan 30, 2017 | Read review
“Room 1025 - A nice suite - lacking a bit on the sunlight because there is only one window in the bedroom.”
Msdacko, Jan 23, 2017 | Read review
“corner rooms are best and the rooms facing the harbor”
213darrylm, Dec 28, 2016 | Read review
“Ask for harbor view”
Wisnia, Nov 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Orbitz.com
$179* /night
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TripAdvisor$179
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Prices are for 1 room, 2 adults
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