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DoubleTree by Hilton Hotel Norfolk Airport

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1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
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397 Reviews from our TripAdvisor Community

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Showing 397: English reviews
Savannah, Georgia
1 review
3 of 5 stars Reviewed yesterday NEW

Hotel was ok for the price. Nothing to do in this area. Staff was very nice. The restaurant (max and ermas)had a nice bar very nice bartender but we didn't eat there. There's a very small gift shop but really had nothing worth buying. Wouldn't stay here again. Pembroke mall area Next trip.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank vickyd453
Raleigh, North Carolina
1 review
4 of 5 stars Reviewed 5 days ago NEW

Hotel was clean and staff was nice. I was here for business and would stay at this hotel again. Good value overall, nice rooms, clean, and decent free wifi. Close to the airport but was quiet as I didn't hear the planes.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank davidbH7567AJ
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

Hotel was satisfactory during my stay. Only one elevator was in working order but the wait time was not long. Staff were quick to respond to requests as needed but my only disappointment was the noise in the hallway from other guest opening and closing their doors. My hotel door had about a 1/5" space in the door frame which... More 

Helpful?
Thank Carol J
Norfolk,Va, United States
1 review
4 of 5 stars Reviewed 1 week ago

It was clean, the customer service was great. The restaurant was nice with good food, reasonable prices. The staff in both the hotel and the restaurant were very helpful. We were able to bring our four legged child ( dog ).

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Virginia P
Lavonia, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was well pleased wih the Double Tree Norfolk Airport. Great staff. Clean rooms. Wonderful Breakfast. I am a seasoned global traveler and this is a very good hotel. Highly recommend a stay here. Close to the airport and close to the base if you are visiting for a military homecoming.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeff T
Norfolk, Virginia
1 review
2 of 5 stars Reviewed 1 week ago

Not what I would expect from a top tier hotel. One working elevator, dirty bathroom, unsafe environment (in my opinion), no extra amenities (no jacuzzi rooms). Stayed at other Hilton brand hotels but this was the worse.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank natasham833
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More 

Ashburn, Virginia
1 review
2 of 5 stars Reviewed 1 week ago

Stayed at this hotel last week while on business travel. Not in a nice area of town. Hotel needs an upgrade bad. Dirty common areas. Only 2 elevators and one was down all week. Not likely to ever stay again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Laura A
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience... More 

Jacksonville, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

The hotel area is well maintained and the staff catered to my every need. The rooms are clean and beds and pillows are comfortable. Parking area is amazing and it is close to what you need. You can also use their shuttle to and from the airport.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank frederickp33
Durham, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

After a stay for the weekend to celebrate my best friend birthday ..It wasnt a good stay .It was booked a month in advance for a bday party for a cruise at the spirit of norfolk and to attend the harbor festival..... When we had checked in and tryed to get in the room ..the keys that was given to... More 

Helpful?
Thank carmillii41
DellE1992, Ececutive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Carmillii41: I am so sorry you had a less than satisfactory experience . I have shared your comments with our team so we can take action to improve. We will be coaching and counseling our Front Office and Restaurant Teams in order to improve services in those areas. We appreciate you bringing these matter to our attention and apologize... More 

Charlotte, North Carolina
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Not a bad place for short visit. Hotel staff great. Rooms need a little love. Restaurant not so much. Food was not great. Restaurant layout a bit cluttered and sloppy. Room service menu outdated. One elevator has been out of service for over 6 months.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank unicornwink
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear unicornwink: Thank you for your review and the nice comments regarding our team. They are awesome. Your comments regarding the restaurant have been shared with our Director of Food & Beverage to make improvements in that area. Elevator - has been down for about 4 weeks, due to a part that was needed, not shelf ready and had to... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Location: United States > Virginia > Norfolk
Price Range: $125 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton
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