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DoubleTree by Hilton Hotel Norfolk Airport

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DoubleTree by Hilton Hotel Norfolk Airport
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474 Reviews from our TripAdvisor Community

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Showing 474: English reviews
New Orleans, United States
Reviewed 4 days ago NEW

Nothing over-the-top about the hotel, but it is SO VERY convenient for airport business travelers. The staff were great, and the stay uneventful (which is sometimes the best for business travel). I also appreciate the option of a restaurant and bar on-site. Another plus for business travel.

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Helpful?
Thank S8571MWstephenp
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear S8571MWstephenp: Thank you for your business and glad your stay was satisfactory, although our goal is to provide each guest an outstanding experience. Therefore, we hope to have you as our guest again in the near future so that we may provide you the outstanding service you deserve and expect from a Hilton Family Hotel! Sincerely, E. Dellinger

Silver Spring, Maryland
Reviewed 1 week ago

The room on top floor had mold and smelled of mildew. Parents room had no heat and phone didn't work. Moved to other rooms. Not much better. My room smelled, sheets were not clean and had a smell as well. Two seniors were placed way in the back the end of hallway last room. But it had heat

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Helpful?
Thank Carlette B
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Carlette B: We appreciate your feedback regarding your recent stay at our hotel. We will be discussing your comments in our next Quality Assurance Meeting along with ideas on how we can make improvements in the areas mentioned. We hope to have you as a guest in the near future should you find yourself traveling to our area again....

Miramar, Florida
Reviewed 1 week ago

The hotel wasn't all that. It's old. The customer service was great. If I came back I wouldn't stay at that hotel. The bathroom was very small. The bed was very comfortable. The price should have been less.

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Helpful?
Thank TWalk1027
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear TWalk1027: Thank you for writing a review about your recent stay at our hotel. We are disappointed that we failed to exceed your expectations. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our...

westover, United States
Reviewed 1 week ago

Very pleased, very clean and the staff was very pleasant. It was close to the airport and had plenty of parking. Would highly recommend this hotel for overnight or any reason. We we in need of a quality hotel near the airport and it fit the bill.

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Helpful?
Thank Deborah W
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Deborah W: We are so glad you enjoyed your stay. We hope to see you again soon when you are in the area.d Thank you for your business. Sincerely, E. Dellinger

Alexandria, Virginia
Reviewed 2 weeks ago

From the time I walked up to the counter I was very impressed and fully satisfied with service of the hotel staff. The room was clean and had all the aminities I needed and more. I will definitely come back.

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Helpful?
Thank 593davidwr
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear 593davidwr: We are delighted you enjoyed your stay. We also appreciate the nice comments regarding our staff, we will certainly pass along your comments to them as well as our thanks for exceeding your expectations. We hope to see you again when you are in our area. Sincerely, E. Dellinger

Charleston, South Carolina
Reviewed 2 weeks ago

Government contractor on a 2 month business trip. Front desk could not do something as simple as to bill me every 2 weeks for expense report purposes. They also had difficulty keeping track of mail/ packages that I required for my job. There were also 2 days of my stay they did not bill me for and I had to...

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Helpful?
Thank Joey J
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Joey J: Thank you for your review, please feel free to contact me directly so that I may look into this further for you. I am unable to research further without your last name and dates of your stay. Sincerely, E. Dellinger

Virginia Beach, Virginia
Reviewed 2 weeks ago

The property was very well maintained- smelled and looked very clean. The staff are friendly, attentive and informed. They engage with people that approach them and anyone that enters the lobby. The pool and hot tub were warm/hot and vey clean. Our family had a great time while at the property and would definitely visit again. What a great place...

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Helpful?
Thank VBMom757
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear VBMom757: We are delighted you enjoyed your stay, we hope to see you again soon. Sincerely, E. Dellinger

Orlando, Florida
Reviewed 2 weeks ago

Gym equipment has only one TV channel. Bad restaurant - rude service and greasy food. Housekeeping is definitely slow and sloppy. I could tell the mediocre and rude atmosphere comes from the management.

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Helpful?
Thank Carlos H
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Carlos H: Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with your stay. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Regarding the fitness center televisions, in order to receive all of the channels available to...

Hudson River Valley, New York
Reviewed 2 weeks ago

I was here for a business trip and stayed at the Double Tree with several other colleagues. Upon arrival at the nearby airport, we called the hotel and a shuttle was dispatched to pick us up. Check in was great and we each received a warmly baked cookie. We were placed in rooms on the 2nd, 4th, 5th and 6th...

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Helpful?
Thank jmbc04
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear jmbc04: Thank you for taking the time to tell us about your stay. Your comments have been shared with our Chief Engineer and Executive Housekeeper. Our staff is working on the order issue in a few of our guestrooms and we hope to have resolved very soon. We appreciate you taking the time to tell us about your stay...

Reviewed 3 weeks ago via mobile

I was staying with a friend. The bar downstairs closed and the next thing I know the neighbors are smoking in their room. A call to the front desk was to no avail and then at 0119 we hear some female voices joint the party. A few short minutes later we hear the hooker telling the guys in that room...

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Helpful?
Thank Ben B
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

I apologize that our staff failed to act according to our standard operating guidelines. We will certainly use this incident as a teaching experience to coach, counsel and provide additional training to our staff should instances such as this be reported to our staff in the future. I apologize that you had to be subjected to such shenanigans during your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 N Military Hwy, Norfolk, VA 23502-1800 (Formerly Hilton Norfolk Airport)
Location: United States > Virginia > Norfolk
Price Range: $95 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Norfolk Airport staff and other travelers.
2 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Norfolk Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Bring something like an Anker 4 port USB outlet for devices. Not enough power outlets to support all the modern gadgets.”
 of 5 bubbles ltsolet, 3 weeks ago | Read review
“Off the main highway if you're a light sleeper.”
 of 5 bubbles gusb2013, Nov 3, 2016 | Read review
“Easy access to airport”
 of 5 bubbles VirginiaTopkat, Oct 28, 2016 | Read review
“4th floor rooms are quiet”
 of 5 bubbles rosien940, Oct 18, 2016 | Read review
“Get a room away from the atrium that opens into Max and Ermas (Very Noisy)”
 of 5 bubbles Tampachris25, Sep 30, 2016 | Read review
5 of 5
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