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DoubleTree by Hilton Hotel Norfolk Airport

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1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
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DoubleTree by Hilton Hotel Norfolk Airport
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304 Reviews from our TripAdvisor Community

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Harbinger, North Carolina
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is very convenient if you have an early flight. We stay the night, then take the shuttle to the airport. Our vehicle stays in the parking lot at the hotel until our return. The staff is always friendly and courteous. Our room has always been consistently clean and fresh.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jackie C
Astoria, NY
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This location was selected to hold my brother's surprise 60th Birthday party. As we had out of town guest, we looked for a place that was easy to access, had right accomodation for about 50+ guest. the Double Tree met those needs above and beyond. Note: All the guest were placed on the same floor which was great. The front... More 

Helpful?
Thank braziliangem
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you so much for taking time from your day to review our hotel. We know you are extremely busy and this means a lot. We hope should you find yourself traveling to our area in the future that you will afford us another opportunity to be of service, we'll have a warm DoubleTree Chocolate Chip and Walnut Cookie waiting.... More 

Saint Paul, MN
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for a week for training at a nearby company. I was picked up from the airport by the hotel shuttle, and the driver and copilot were great--nice conversation, helpful with the local amenities, courteous. Front desk was very responsive, and unfortunately I needed them for a few issues. First of all, let me say that the facility... More 

Helpful?
Thank joerx2007
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We appreciate your feedback regarding your recent stay at our hotel. We will be discussing your comments positive and constructive observations in our next Quality Assurance Meeting along with ideas on how we can make improvements in the areas mentioned as our goal is exceed all guests expectations. We hope to have you as a guest in the near future... More 

Level Contributor
218 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The hotel was very nice. The room was clean, smelled good and the bathroom was very clean. The reception staff was very helpful and friendly. Breakfast was good and a bit pricey. If you are a preferred customer breakfast is complementary. If not you pay this is where Marriott is sometimes a better deal.

Helpful?
Thank John P
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We are delighted that you enjoyed your stay and hope to have you as a guest in the near future. Sign up for the HHonor program, if you travel frequently and stay at Hilton Family Hotels, you can earn that Gold status in no time, which offers you the choice of the complimentary DoubleTree Wake Me Up Breakfast Buffet, additional... More 

Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed here a few times. I've found the hotel to be nice. The front desk staff has been excellent, vans for pickup and drop off are prompt, and room accommodations are nice. The detractors are small. Power plugs are not ideal. I found it hard to plug in an iPad charger as all the lamp plugs don't give enough... More 

Helpful?
Thank crjdrv
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We appreciate your comments regarding your recent stay at our hotel. Thank you for your suggestions, which will be shared at our next Quality Assurance Meeting. We hope should you find yourself traveling to our area in the future, that you will afford us another opportunity to be of service. Sincerely, E.Dellinger More 

Toronto, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

I could not get out of Norfolk airport due to flight delays. This hotel was recommended so I tried it out. It's really convenient - minutes from the airport, with a free shuttle. Clean room - great bed.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Andrew L
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We were delighted to have you as our guest, during your flight delay and are happy that you found our hotel comfortable and convenient. We hope should you return to the area that you will afford us another opportunity to be of service. Sincerely, E. Dellinger More 

Coral Springs, Florida
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I've been staying at this hotel since the late 90's it's spiraled down its now just a place to sleep at a catch a flight. Dated, dirty carpets, poor house keeping, poor business center if you can call it that to begin with. This turned into a DoubleTree a while back and I wonder if this is a signal Hilton... More 

Helpful?
Thank 54tomas
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear 54tomas: We are so sorry for the challenges you experienced during your stay. We will be discussing your comments with our team and a plan of action to improve. We do hope you will visit us again so we can show you a much better experience. Sincerely, E. Dellinger More 

Ridgefield
Level Contributor
102 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed January 1, 2016

The best thing I can say about this hotel is its close proximity to the airport and the restaurant Max & Erma's. I have never been to Virginia before and was glad to be close to the airport. The room was small and needed updating. I expected more from a Doubletree.

Helpful?
Thank KEE_12
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your comments. I will be sharing your feedback with our team so we can make improvements. We are continuously updating the property and I do hope you will come back and stay with us again. Sincerely, E. Dellinger More 

Chesapeake, United States
1 review
1 of 5 stars Reviewed December 28, 2015

This was a very poor experience. The rooms were small and the water while in the shower kept going from hot to cold. The front desk was very rude. Wouldn't event show me where the ice machine was and had an attitude. Had to go to front desk to get my own cups. Bathroom VERY small. I would never go... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Marcel S
MIri-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Marcel S, We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned with the front desk. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for... More 

Orlando
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 24, 2015 via mobile

Decent budget biz hotel near airport & for the neighborhood. Not great...if u just need a generic clean room and need to be centrally located to go towards Norfolk or VaBeach while staying near the airport, this property is ok... Nice newly renovate lobby on this "dated dog;" rooms are hohummm. I'm assuming that this property is being "dummied down"... More 

Helpful?
Thank crazivan
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Crazivan: We appreciate all customer feedback and use it as an opportunity to make improvements. I do hope you will visit us again should you find yourself traveling to our area again. Sincerely, E. Dellinger More 

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