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Norfolk Waterside Marriott

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Norfolk Waterside Marriott
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768 Reviews from our TripAdvisor Community

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Showing 756: English reviews
Russellville, Alabama
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Here for a conference. The rooms are comfortable but small, a bit dated. Might be time for them to do a renovation. The room rate (high, imho) really didn't match the size of the room. There are some restaurants nearby and there's a Shula's 347 in the hotel. There is also a really good breakfast restaurant literally across the road... More 

Helpful?
Thank MitchM2
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this review

Dear MitchM2, Thank you for visiting us over your conference. Your comments have been shared with the entire team in order to improve our service to all of our guests and be more than "OK." More 

Level Contributor
66 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is my third or fourth stay here and always for a conference which I believe tests the mettle of any hotel. They continue to give top notch big hotel service and amenities with a cheerful smile, pleasant presentation and convenient layout - once you get the hang of it. Parking is in a separate building across the street but... More 

Helpful?
Thank MikefromThelake
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this review

dear MikefromThelake, Thank you for your comments about your recent visit and staying with us when you visit Norfolk. We are glad that our Brilliant Hosts provided you top notch service with a cheerful smile. As you discovered, we offer our guest Shula's 347 Grill, open for lunch and dinner, The Dining Room, open for breakfast and The Lounge on... More 

North Port, Florida
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

Stayed 3 nights, no ref in room, small room for 2 beds. Very dingy hallways & lobby. Wi-fi have poor connections. Not the friendliest staff. Room temperature hard to control. Pool area very strong smell of chemicals (chlorine?)

Helpful?
Thank flipeli
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this review

Dear flipeli, please accept our sincere apology for the issues you had over your recent stay. Your comments have been shared with the entire team in order to improve our service to all of our guests. More 

1 review
5 of 5 stars Reviewed 1 week ago

The hotel staff was AMAZING especially the front desk employees. I was traveling and pumping milk for my baby back home. They graciously stored my milk in their freezer so I would easily be able to smoothly travel home without spoiling the milk. When some got separated from the rest and left behind, they worked with me to return the... More 

Helpful?
Thank Elise S
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this review

dear Elise S, thank you for your wonderful comments about your recent stay. It is always great to hear how our Brilliant Hosts take care of each and every one of our guests - THEY ARE AMAZING! More 

Visalia, California
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Previous reviews really talked about the poor conditions of the rooms. I was staying on the 21st floor and I really think the rooms on the higher floors aren't as worn, since perhaps these are only given to rewards members. Granted the furniture looked abused and wouldn't take much to replace a few cabinets and desks. But not the end... More 

Helpful?
Thank BurningSnow
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this review

Dear BurningSnow, Thank you for your comments about your recent stay.We appreciate your input and your comments have been shared with the entire team in order to improve our service to all of our guests. More 

Annapolis, Maryland
Level Contributor
176 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed 1 week ago

Downtown being renovated - very little restaurants nearby - this one does not have a coffee shop just overpriced buffet. Room service is terrible - don't empty trash cans, restock cups etc. Rooms are old and noisy, A/C leaks water on carpet - only can adjust room temp about 2 degrees up or down - never staying here again.

Helpful?
Thank WxmanMD
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this review

Dear WxmanMD, Please accept our sincere apology for the issues you experienced during your last visit. Your comments have been shared with the entire team in order to improve our service to all of our guests. More 

Northern NJ
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel is a bit tired, great location, nice people but very poor housekeeping. Over 3 nights I had several bad experiences of missing service items, including skipping entirely touching the room. Staff addressing the issue when raised was quite mixed in response. I will likely shop around on next trip.

Helpful?
Thank swalk10
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this review

dear swalk10, Please accept our sincere apology for the issues you experienced during your recent stay with housekeeping. Your comments have been shared with the entire team in order to improve our service to all of our guests. More 

Amherst, Massachusetts
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

I was looking forward to staying at this Marriott property as I had previously stayed here in the late 90s. Unfortunately, I don't think this hotel has had any updates or renovations since that time. My room was on the 22nd floor concierge level, where as soon as you walk off the elevator, there are two large construction signs that... More 

Helpful?
Thank vps5c
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this review

Dear vps5c, Thank you for your comments about your recent visit. They have been shared with entire team in order to improve our service to all of our guests. More 

Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed in this hotel as part of a very large group on a business trip. This hotel did a great job accommodating my group of over 200 people. They were very flexible in how they checked us in and out which really sped up the process. Staff was friendly and very receptive to our needs. The lobby and lounge... More 

Helpful?
Thank andrewkemp
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this review

Dear andrewkemp, thank you for your comments and letting us host your conference. We are happy that our Brilliant Hosts were friendly and very receptive to your needs, which resulted in a speedy check-in and a clean room. More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

Good location and a large comfortable room, but the service both in the bar and for breakfast was disappointing. No laundry service during weekend. To expensive hotel compared to other compareable hotels.

Helpful?
Thank Einar B
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this review

Dear Einar B, Thank you for your comments about your recent visit and we are glad that we could provide you a large comfortable room. Your comments have been shared with the entire team so that we can improve our service to all of our guests. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Shula's 347 Grill - Norfolk
Shula's 347 Grill - Norfolk
Cuisines: American, Gluten Free Options, Steakhouse, Bar, Pub
No photo provided
The Piano Lounge
Cuisines: American
No photo provided
The Dining Room
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Surround yourself in our newly renovated accommodations seamlessly combined with traditional charm at Norfolk Waterside Marriott, a downtown Norfolk hotel set in the heart of the historic district. Located on the picturesque Elizabeth River waterfront, our Norfolk, Virginia hotel combines stunning river views with marble accents, classic wood styling and eclectic artwork. From its convenient connection to the Waterside Convention Center to the nearby Children's Museum of Virginia, Norfolk Naval Station or the Virginia Zoo, our location is ideal for business or leisure guests. Stay active at our premier Norfolk, VA hotel fitness center complete with personal TVs, or relax after sightseeing at Shula's 347, serving renowned cuisine within this hotel in Norfolk, VA. Plan intimate outdoor gatherings on our sixth-floor Riverview Terrace or execute grand galas in over 60,000 sq ft of premier Norfolk hotel event space. For unrivaled lodging on the vibrant waterfront, look no further than Norfolk Waterside Marriott. ... more   less 

Additional Information about Norfolk Waterside Marriott

Address: 235 E Main St, Norfolk, VA 23510-1668
Location: United States > Virginia > Norfolk
Price Range: $147 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Norfolk Waterside Marriott 3.5*
Number of rooms: 405
Reservation Options:
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Also Known As:
Norfolk Waterside Marriott Hotel Norfolk
Marriott Norfolk
Norfolk Marriott
Hotel Style:
#6 Business Hotel in Norfolk
#6 Romantic Hotel in Norfolk
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