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Norfolk Waterside Marriott

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852 Reviews from our TripAdvisor Community

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Showing 840: English reviews
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Atlanta, Georgia
Reviewed yesterday NEWvia mobile

The hotel appeared to be a little tired, dated. The room was okay, but was mysteriously missing the window sheers, only having heavy plastic (?) drapes. As a plus, the front desk staff was very nice and accommodating.

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Helpful?
Thank reparrin
Georgia
Reviewed yesterday NEWvia mobile

I walked in and the lobby was beautiful. I checked in with Claire and she was nice. And informed me my room wasn't ready yet. I gave my luggage to the bellman to hold till my room was ready. It was around 10am. I came back from lunch and got my luggage from Ben. He was super fast and very...

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Helpful?
Thank soldieroflite
Prague, Czech Republic
Reviewed yesterday NEW

Stayed there four nights during business trip. Hotel is well situated, with lot of options to do around - dining, sightseeing (USS Wisconsin), shopping. Equipment of the hotel is bit dated, clearly it can be seen on the room furniture, which is generally worn. Staff during breakfasts was terribly slow... Overall impression could be described by the smoking pole that...

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Helpful?
Thank Radza
Dublin, Georgia
Reviewed 3 days ago NEWvia mobile

We arrived late. Looked for valet parking. Nice woman said she would park us. Turns out, she was the Manager who had no help. Was not acknowledged as an elite member and had to request a larger room /upgrade. Hotel is slightly dated, but quiet and full of convention goers. Good views from higher floors. Many restaurants nearby. Expensive valet...

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Helpful?
Thank CobaltConnection
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this review

Dear CobaltConnection, Thank you for your comments about your recent stay. Please accept our sincere apology for the issues you encountered. Your comments have been shared with the entire team in order to improve our service to all of our guests.

Bristol, Virginia
Reviewed 5 days ago NEW

From the elevator to my room, there was glitter all over the floor. Upon opening the door on my room and entering, there was glitter all over the floor. The toilet seat was broken. The room smelled like vomit. The carpet at the foot of my bed was wet. There was a sex toy box wedged in between the wall...

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Helpful?
1Thank slittlejohn852k
NorWatMar, General Manager at Norfolk Waterside Marriott, responded to this review

Dear Slittlejohn852k, Please accept our sincere apology for the issues you experienced during your visit. Your comments have been shared with the entire team in order to improve our service to all of our guests.

Richmond, Virginia
Reviewed 1 week ago

Honestly as a platinum rewards member I think I am getting pickier with my attention to details. Upon arriving I pulled up under the entry portico. Two young men handling the valet simply stood there. I started unloading my trunk and when approached the valet stand they asked checking in sir. No offer for help, I proceeded in to meet...

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Helpful?
Thank Stevcoh8
Reviewed 1 week ago via mobile

We were surprised at how rundown and motel like this hotel was. The door didn't open on our first few tries only to be told by downstairs staff that the door handles have been put on the wrong way so we should have known better and turned them accordingly (as confusing to me as anyone who has ever visited a...

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Helpful?
Thank Alizeh H
Jeff C, Front Office Manager at Norfolk Waterside Marriott, responded to this review

Dear Alizeh H, We appreciate you taking the time to write a review about your recent stay. We value your feedback and we’re very sorry for the issues with your room and overall experience. We will take your comments under consideration as we continually work to improve our guest offerings. Thank you for staying with us.

Toronto, Canada
Reviewed 1 week ago

I attended a conference here for a week earlier this month. At one point, there was a tornado warning for downtown Norfolk with a radar-indicated tornado approaching. The front desk staff could have been working on the Titanic. The three desk clerks had no clue what to do and asked a valet. We were told by him that "you are...

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Helpful?
Thank cnfinegan
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this review

Dear cnfinegan, Thank you for your comments about your recent visit. Please accept our sincere apology for the issues you encountered. Your comments have been shared with the entire team in order to improve our service to all of our guests.

dc
Reviewed 1 week ago via mobile

I just wanted to say thank you to Marcus the hotel manager! Hotel was the perfect location to visit Naval Ships. We got toe combo ticket to visit the Nauticus, 2hr cruise and us battleship. Marcus gave us the exact info we needed to tour all above in one day. There was a mix up with parking and kindly waived...

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Helpful?
Thank Sarah k
MARWATMAR, General Manager at Norfolk Waterside Marriott, responded to this review

Dear Sarah K, Thank you for your wonderful comments about your recent stay while visiting Norfolk. We are glad that Marcus could be such a great help in making your visit enjoyable.

Fairfax, Virginia
Reviewed 1 week ago

The staff was great! Attentive, rooms clean, everything worked. But...the walls are like paper. Very noisy all down the hall. Next door toliets sounded like small explosions. "Free wifi" was worthless. No complimentary breakfast. Parking is just odd. Tiny space to try to park while checking in. Park in municipal garage. Again - staff great - Not a good building...

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Helpful?
Thank VAFairfax
Jeff C, Public Relations Manager at Norfolk Waterside Marriott, responded to this review

Dear VAFairfax, Your feedback is welcomed and appreciated. Reflections like yours, which highlight strengths and opportunities, allow us to monitor and improve our guest experience. I’m glad to hear you enjoyed our friendly service. Thank you for your time in reviewing your experience, and we hope to host you again soon.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Shula's 347 Grill - Norfolk
Shula's 347 Grill - Norfolk
Cuisines: American, Steakhouse, Bar
The Dining Room
The Dining Room
Cuisines: American
No photo provided
The Piano Lounge
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Surround yourself in our newly renovated accommodations seamlessly combined with traditional charm at Norfolk Waterside Marriott, a downtown Norfolk hotel set in the heart of the historic district. Located on the picturesque Elizabeth River waterfront, our Norfolk, Virginia hotel combines stunning river views with marble accents, classic wood styling and eclectic artwork. From its convenient connection to the Waterside Convention Center to the nearby Children's Museum of Virginia, Norfolk Naval Station or the Virginia Zoo, our location is ideal for business or leisure guests. Stay active at our premier Norfolk, VA hotel fitness center complete with personal TVs, or relax after sightseeing at Shula's 347, serving renowned cuisine within this hotel in Norfolk, VA. Plan intimate outdoor gatherings on our sixth-floor Riverview Terrace or execute grand galas in over 60,000 sq ft of premier Norfolk hotel event space. For unrivaled lodging on the vibrant waterfront, look no further than Norfolk Waterside Marriott. ... more   less 

Additional Information about Norfolk Waterside Marriott

Address: 235 E Main St, Norfolk, VA 23510-1668
Location: United States > Virginia > Norfolk
Price Range: $155 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Norfolk Waterside Marriott 3.5*
Number of rooms: 405
Reservation Options:
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Also Known As:
Norfolk Waterside Marriott Hotel Norfolk
Marriott Norfolk
Norfolk Marriott
Hotel Style:
#6 Business Hotel in Norfolk
#6 Romantic Hotel in Norfolk
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Questions & Answers

Here's what travelers have asked, with answers from Norfolk Waterside Marriott staff and other travelers.
12 questions
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Questions? Get answers from Norfolk Waterside Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Inspect your room before unpacking your bags.”
slittlejohn852k, 5 days ago | Read review
“Stay at the Hilton across street as first choice! This is coming from someone who only stays at Marriott properties.”
Stevcoh8, 1 week ago | Read review
“Our corner room was spacious -- we had a pleasing view of the downtown; but port/water views are available I am sure.”
RonR696, 1 week ago | Read review
“You will want a river view room.”
Journalin, 2 weeks ago | Read review
“The hotel overlooks the water - ask for a room with a view.”
E196UIloris, Mar 14, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question