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Residence Inn Norfolk Downtown

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Residence Inn Norfolk Downtown
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292 Reviews from our TripAdvisor Community

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Showing 290: English reviews
Springfield, Virginia
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

After a series of great experiences with Residence Inns we booked a two night stay between moving out of our home and to our new location. We found the hotel generally lacking. It claims to be pet friendly, but the furniture offers plenty of hiding places for small pets and there is no way to alert the cleaning staff there... More 

Helpful?
Thank Janice B
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

thank you for voicing your concerns about your stay. While we pride ourselves on exception service, I see we dropped the ball on service for you and your family. Please except my apology and know that your comments will be directed to the right departments for immediate attention. Thank You More 

Southern Shores, North Carolina
Level Contributor
160 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We sold our 2nd home in Norfolk and needed to stay over the weekend. Front desk folks are nice, we like Shearl. Room was nice; a little shop worn, as well as the rest of the hotel. Well equipped kitchen, if you wanted to cook meals. The prices are good, generally speaking clean, and the breakfast was OK. Great location,... More 

Helpful?
Thank john b
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

thank you for your comments and for choosing to stay with us. More 

Appomattox, Virginia
1 review
1 of 5 stars Reviewed 2 weeks ago

First of all we had to change rooms 3 times because of wet carpet. The sheets did not fit the mattress and kept coming off and the comforter was dingy. They need to buy better mattress or the right size sheets. We tried to go swimming in the morning and the pool had never been cleaned up from the day... More 

Helpful?
Thank junnie32
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank You for taking the time to voice your concerns about your stay.I see that we dropped the ball on service and for that I apologize. I have passed your comments on to the appropriate departments so that they can ensure that this incident doesn't happen again. Thank You More 

Fredericksburg, Virginia
Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked a suite for 3 with king bed and sleep sofa. The room was very big even with a kitchen. Only problem was shortage of towels and pillow for all of us. Free breakfast was at best so/so. Did not even have coffee flavored creamers?

Helpful?
Thank Gregg L
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Our Good Afternoon - thank you for taking the time to let us know how we are doing. When you return to us, please feel free to call the front desk or our housekeeping department for more towels and pillows. We have plenty of them. Our breakfast is a new role out for Marriott with healthier options available upon request.... More 

Port Clinton, Ohio
1 review
2 of 5 stars Reviewed 3 weeks ago

In town for a funeral. Room smelled of animal odor - urine. Clerk sent someone to spray the room. Odor offensive; spray made odor worse. Asked for another room; the new room had the same animal smell.

Helpful?
Thank adunique
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank You for taking the time to voice your concerns about your stay. We pride ourselves in pleasing our guest, but I see that we dropped the ball on cleanliness for you. I have taken your concerns to our department manager, so that is will be an isolated incident. I apologize again for any inconvienence this issue may cause. More 

Virginia Beach
Level Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We sold our house, and couldn't move into our new one for 5 days. So we brought the 2 kids and the dog to this hotel for a week. We reserved a 2 bedroom suite and it worked out perfectly. The kitchen was well equipped so we could cook some dinners in the hotel, and the room was very clean.... More 

Helpful?
Thank Monacrh23
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for taking the time to write a review about a hotel. We are happy to know that you have purchased your new house and we'll be moving in soon. Let us know how we can make your stay with us more enjoyable when you come back to the hotel More 

Somerset, New Jersey
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 21, 2016

I rate this hotel poor as an upgrade from terrible because the front desk staff and the breakfast staff were very helpful and courteous. The daily breakfast was also better than expected. However, House keeping did not clean the room. They took all the dirty towels and left no new ones. After calling the front desk an attendant gave us... More 

Helpful?
Thank John R
Theresa T, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Hello,'m glad to hear the front desk/breakfast staff were helpful during your stay, but we dropped the ball in one of the most important areas of the hotel, housekeeping. I will surely pass on your comments to our housekeeping manager so that the proper training can be done when needed with the staff. We are hoping that you will give... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 19, 2016 via mobile

This hotel is convenient to our daughter's house and I love staying in it. Sometimes the lobby can be a little messy but I am sure it is due to the high vacancy of families. You can forgive a lot for a stellar staff that is always trying. Thank you for a wonderful home away from home.

Helpful?
Thank Magoogo
george m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. We appreciate your feedback. You are correct we have had a lot of families in the hotel this summer. However, we will look to do a better job of keeping the lobby in order We hope you chose the Residence Inn Norfolk if you are back in Norfolk. Sincerely, Linda Markert More 

Hilton Head, South Carolina
Level Contributor
167 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 18, 2016

A quick trip to Norfolk to meet my Navy son returning from a two year deployment. Could not have found a better place to stay for comfort, ambiance, location and service. The detail and the artistic excellence gives a homey feeling not another night in bland average.

Helpful?
Thank bsum73
george m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for you nice comment about our hotel and you experience. Thank you most for you and your son's service to this country. We hope to see you again on your next trip back to Norfolk. Best regards, Linda Markert More 

New Castle, Delaware
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed August 15, 2016

Stayed here for a family members graduation. it was only overnight but, the hotel was very nice. check in was easy and the staff was very friendly. even upon entering the room there was a very nice fragrance. would stay again !!!!!!!

Helpful?
Thank Lois J
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. Congratulations to the new graduate. We do hope you have the opportunity to visit us again in the near future. Sincerely, Linda Markert, CHA More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Norfolk Downtown

Address: 227 W Brambleton Ave, Norfolk, VA 23510-1555
Location: United States > Virginia > Norfolk
Price Range: $136 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Norfolk Downtown 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Residence Inn Norfolk Downtown Hotel Norfolk
Hotel Style:
#7 Family Hotel in Norfolk
#8 Business Hotel in Norfolk
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