Residence Inn Norfolk Downtown (VA) - UPDATED 2016 Hotel Reviews

Highlights

Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Free Breakfast

About the property

Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Non-Smoking Hotel

Things to do

Pool
Fitness Center with Gym / Workout Room
Hot Tub

Room types

Kitchenette
Suites
Family Rooms
Non-Smoking Rooms

Internet

Free Internet
Free High Speed Internet ( WiFi )
Paid Wifi

Services

Free Breakfast
Dry Cleaning
Business Center with Internet Access
Self-Serve Laundry
Meeting Rooms
Laundry Service

Additional Information about Residence Inn Norfolk Downtown

Address: 227 W Brambleton Ave, Norfolk, VA 23510-1555

Location: United States > Virginia > Norfolk

Price Range: $136 - $251 (Based on Average Rates for a Standard Room)

Hotel Class:3 star — Residence Inn Norfolk Downtown 3*

Number of rooms: 150

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Also Known As:: Residence Inn Norfolk Downtown Hotel Norfolk

Hotel Style:

#7 Family Hotel in Norfolk

#8 Business Hotel in Norfolk

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Janice B

Springfield, Virginia

Level

Contributor

44 reviews

10 hotel reviews

14 helpful votes

“A let down after other Residence Inn stays”

Reviewed 1 week ago

After a series of great experiences with Residence Inns we booked a two night stay between moving out of our home and to our new location. We found the hotel generally lacking. It claims to be pet friendly, but the furniture offers plenty of hiding places for small pets and there is no way to alert the cleaning staff there... More

Helpful?

Thank Janice B

thank you for voicing your concerns about your stay. While we pride ourselves on exception service, I see we dropped the ball on service for you and your family. Please except my apology and know that your comments will be directed to the right departments for immediate attention. Thank You More

john b

Southern Shores, North Carolina

160 reviews

29 hotel reviews

33 helpful votes

“OK place to stay”

We sold our 2nd home in Norfolk and needed to stay over the weekend. Front desk folks are nice, we like Shearl. Room was nice; a little shop worn, as well as the rest of the hotel. Well equipped kitchen, if you wanted to cook meals. The prices are good, generally speaking clean, and the breakfast was OK. Great location,... More

Thank john b

thank you for your comments and for choosing to stay with us. More

junnie32

Appomattox, Virginia

1 review

“VERY UPSET ABOUT THIS HOTEL”

Reviewed 2 weeks ago

First of all we had to change rooms 3 times because of wet carpet. The sheets did not fit the mattress and kept coming off and the comforter was dingy. They need to buy better mattress or the right size sheets. We tried to go swimming in the morning and the pool had never been cleaned up from the day... More

Thank junnie32

Thank You for taking the time to voice your concerns about your stay.I see that we dropped the ball on service and for that I apologize. I have passed your comments on to the appropriate departments so that they can ensure that this incident doesn't happen again. Thank You More

Gregg L

Fredericksburg, Virginia

80 reviews

9 hotel reviews

25 helpful votes

“Right fit in Norfolk”

Booked a suite for 3 with king bed and sleep sofa. The room was very big even with a kitchen. Only problem was shortage of towels and pillow for all of us. Free breakfast was at best so/so. Did not even have coffee flavored creamers?

Thank Gregg L

Our Good Afternoon - thank you for taking the time to let us know how we are doing. When you return to us, please feel free to call the front desk or our housekeeping department for more towels and pillows. We have plenty of them. Our breakfast is a new role out for Marriott with healthier options available upon request.... More

adunique

Port Clinton, Ohio

“Animal Odor in lobby and rooms - Disapointed”

Reviewed 3 weeks ago

In town for a funeral. Room smelled of animal odor - urine. Clerk sent someone to spray the room. Odor offensive; spray made odor worse. Asked for another room; the new room had the same animal smell.

Thank adunique

Thank You for taking the time to voice your concerns about your stay. We pride ourselves in pleasing our guest, but I see that we dropped the ball on cleanliness for you. I have taken your concerns to our department manager, so that is will be an isolated incident. I apologize again for any inconvienence this issue may cause. More

Monacrh23

Virginia Beach

47 reviews

36 hotel reviews

“Perfect long stay hotel”

Reviewed 5 weeks ago

We sold our house, and couldn't move into our new one for 5 days. So we brought the 2 kids and the dog to this hotel for a week. We reserved a 2 bedroom suite and it worked out perfectly. The kitchen was well equipped so we could cook some dinners in the hotel, and the room was very clean.... More

Thank Monacrh23

Thank you for taking the time to write a review about a hotel. We are happy to know that you have purchased your new house and we'll be moving in soon. Let us know how we can make your stay with us more enjoyable when you come back to the hotel More

John R

Somerset, New Jersey

19 reviews

4 hotel reviews

4 helpful votes

“Dirty Pool, Dangerous Elevator, and No House Keeping Service !!!!”

Reviewed August 21, 2016

I rate this hotel poor as an upgrade from terrible because the front desk staff and the breakfast staff were very helpful and courteous. The daily breakfast was also better than expected. However, House keeping did not clean the room. They took all the dirty towels and left no new ones. After calling the front desk an attendant gave us... More

Thank John R

Hello,'m glad to hear the front desk/breakfast staff were helpful during your stay, but we dropped the ball in one of the most important areas of the hotel, housekeeping. I will surely pass on your comments to our housekeeping manager so that the proper training can be done when needed with the staff. We are hoping that you will give... More

Magoogo

3 reviews

3 hotel reviews

5 helpful votes

“Love this hotel”

Reviewed August 19, 2016 via mobile

This hotel is convenient to our daughter's house and I love staying in it. Sometimes the lobby can be a little messy but I am sure it is due to the high vacancy of families. You can forgive a lot for a stellar staff that is always trying. Thank you for a wonderful home away from home.

Thank Magoogo

Thank you for your review. We appreciate your feedback. You are correct we have had a lot of families in the hotel this summer. However, we will look to do a better job of keeping the lobby in order We hope you chose the Residence Inn Norfolk if you are back in Norfolk. Sincerely, Linda Markert More

bsum73

Hilton Head, South Carolina

167 reviews

11 hotel reviews

24 helpful votes

“Top Notch of Class Hotel”

Reviewed August 18, 2016

A quick trip to Norfolk to meet my Navy son returning from a two year deployment. Could not have found a better place to stay for comfort, ambiance, location and service. The detail and the artistic excellence gives a homey feeling not another night in bland average.

Thank bsum73

Thank you for you nice comment about our hotel and you experience. Thank you most for you and your son's service to this country. We hope to see you again on your next trip back to Norfolk. Best regards, Linda Markert More

Lois J

New Castle, Delaware

4 reviews

“Very Nice Stay”

Reviewed August 15, 2016

Stayed here for a family members graduation. it was only overnight but, the hotel was very nice. check in was easy and the staff was very friendly. even upon entering the room there was a very nice fragrance. would stay again !!!!!!!

Thank Lois J

Thank you for your review. Congratulations to the new graduate. We do hope you have the opportunity to visit us again in the near future. Sincerely, Linda Markert, CHA More

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Residence Inn Norfolk Downtown Hotel

Residence Inn Norfolk Downtown

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