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Residenza Lago di Lugano

Traveler (9)
Pool & Beach (6)
Dining (2)

About

Location
Cleanliness
Service
Value
The Hotel***Superior Residenza San Marco is situated in the mids of a subtropical park of 30'000 m² directly on the magical lake Lugano.
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Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Children Activities (Kid / Family Friendly)
Golf course
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Tennis Court
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Room features
Family Rooms
Kitchenette
Good to know
HOTEL CLASS

Location

Full view
45Car recommended
Grade: 45 out of 100
16Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
19Reviews
6Q+A
3Room tips
Traveler rating
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  • English
My family and I stayed 4 nights at the Parco San Marco Residenza, when we booked the stay at hotels.com we thought we were checking in a the 5 star Parco San Marco Lifestyle Beach Resort. Unfortunately this turned out not to be the case, which became very apparent when we
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Response from Team Residenza S, Inhaber at Residenza Lago di Lugano
Responded Jul 20, 2015
Dear Andreas_Sonderman Thank you for your honest feedback. We are extremely disturbed by your comments and sorry to read that your stay with us did not live up to your expectations. As discussed during your stay, you booked a stay at Residenza Lago di Lugano (this is the name of our 3 Star property), and not Parco San Marco Lifestyle Beach Resort (our 4 Star Superior Hotel). We carefully double checked again with hotels.com and the difference between the properties seems to be quite clear: Residenza Lago di Lugano is a 3 Star property where you can enjoy a superb location and service at a reasonable price. All the points you are mentioning as a surprise/hidden costs are clearly mentioned on the hotels.com website. In order to avoid any future misunderstanding, we have a suggestion to you and the tripadvisor community members reading this comments: PLEASE CONTACT US DIRECTLY before making your booking or even better: Through our own website we try to give an extensive, explicit and transparent view of our hotels. For all Rooms, Suites and Apartments categories there are pictures, videos and graphic plans, giving all the information needed. It is our sincere hope that you will return so we can provide you with the exceptional experience that our guests have come to expect from us. We would ask that should you consider returning to Lake Lugano, please contact us directly so we may take care of your reservation. Thank you again for your detailed commentary, and we look forward to welcoming you back soon. Your Residenza Team Lago di Lugano
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Away from Como and all the turist but stil only 15 mins drive. One of the most fantastic placed I have been and would come back anytime. Private beach were u dont have to rush down to get a sunbed, 3 restaurants, Michelin guide. Amazing water temparetur and just friendly staff.
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Response from Team Residenza S, Inhaber at Residenza Lago di Lugano
Responded Jul 14, 2015
Buongiorno dear Wassem, thank you very much for taking your time to write us such a kind review. We loved it! It’s great to hear that you found your perfect little Oasi on the shores of Lake Lugano. Truly, our 3.000qm Beach is an highlight, enough space and capacity for everyone even in peak season. We are glad that you also loved our restaurants, your apartment and the service provided by our staff. The Residenza Lago di Lugano is our 3 stars product of the San Marco Hotels and it offers its guests at a fabulous price a good alternative for an holiday at Lago di Lugano. Next time please contact directly our reservation office and they will be happy to assist you and to find the perfect solution for your needs and requests. Another extra is our Freetimepass which allows you and your Family into all facilities of the Resort, e.g. the Funpool, Wellness and SPA area and other activities and attractions. Thank you again for your kind words and we look forward to welcoming you again soon. Sunny greetings. Your Team Residenza Lago di Lugano.
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Stayed only one night, but wished it was longer! Everything from initial arrival to departure was a great experience. The welcome is very friendly and genuine, the facilities are to a very high standard, the rooms are very spacious and clean, view over the lake is super, the
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Response from Team Residenza S, Inhaber at Residenza Lago di Lugano
Responded Jul 7, 2015
Dear swiss_steve59. Thank you for taking the time to write about your recent stay at Residenza Lago di Lugano. I am delighted to read that you love the property ...from the setting to the restaurants and the "super" lake view! Thank you for your lovely comments and we look forward to welcoming you back in the near future. Warmest regards, your Residenza Lago di Lugano Team!
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the resort is Great, i highly recommended. rooms soundproofing is excellent. location near Porlezza city just one tunnel between them. Lugano also near from resort. i told them my staying will be for marriage anniversary and they provide us a fruits with lovely design of couples
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Response from Team Residenza S, Inhaber at Residenza Lago di Lugano
Responded May 4, 2015
Hi dear yamim054, First of all we wish you all the best for your anniversary! We are really happy that yoz chose us to celebrate such an important event in a couple life, grazie! We really hope you will visit us again and thank you in advance for your recommedations beetwen your family and friends! Kind regards, La Residenza Lago di Lugano team
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The resort suited our desire for a pleasant hotel base while visiting Lugano area (married couple). We were in the section near the road (which they called Residenza), which is fine... other rooms stretch up the hill in 6-15 room buildings. Room was a large apartment, modern,
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Response from Team Residenza S, Inhaber at Residenza Lago di Lugano
Responded Oct 26, 2012
Dear Ronald L, Thank you so much for your beautiful review! If you book your holidays in our Residenza San Marco you will benefit from the facilities of the 4 star superior hotel which is situated in the same resort. The resort consists of spacious 30.000 sqm, a private beach, the outdoor Relax Pool and the relaxing area at the top of the resort with its breathtaking lake view, our Zona Bellavista. You can decide every single day if you would like to use some of the Hotel facilities with an extra charge. At your disposal is the SPA San Marco as well as the Club Bim Bam Bino, the Outdoor Fun Pool for kids and our weekly sports and leisure program with for example yoga or climbing. Thank you very much for the compliments to our staff. We would be glad to welcoming you again! With best regards Your Team Residenza
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Dear Les, Thank you for your message. If you wish you can contact us directly in order to book a taxi transfer. Prices are available on request. From Lugano train station to Parco San Marco (or vice versa) it takes about 30 minutes. Please kindly note that the taxi service is guaranteed if booked at least 24 hours in advance. Best regards, Residenza del Parco Team
0 votes
Do the apartments have a daily maid service? Also, please can you confirm the cost of car parking. Many thanks
Buongiorno, Thank you for your interest. Yes, there is the possibility to book the daily maid service which includes the cleaning and change of towels and bed linen for a charge of EUR 50. Parking is available on site in our underground garage or parking area and costs EUR 20 per day, if you book directly you will get a 50% discount on the parking fee. For further information please do not hesitate to contact us. Best regards, Residenza Lago di Lugano Team T 0039 0344 629135
0 votes
directions from train station
Dear roykathy, Thank you for your interest. To arrive by public transportation to our Resort, departing from Lugano Central Station you can take any bus to Lugano Castagnola. The destination name is "Lido". As soon as you get off at "Lido" you will be close to the communal pool. Here you have to change into the blue bus C12 direction Menaggio. The bus stop for the bus C12 is located in Via Campo Marzio (parallel to the municipal swimming pool). The ride takes roughly half an hour. For getting around to places of interest like Lake Como we highly recommend to hire a car or to book a taxi, because the buses are not running very often and not always in time. For further information please do not hesitate to contact us. Best regards, Residenza Lago di Lugano Team
1 vote
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12
"I was in the block nearest to the road, but no noticeable disturbances at night."
"lake view is charming"
"Residenza section near road is not noisy. Higher rooms have better views."
PRICE RANGE
$161 - $278 (Based on Average Rates for a Standard Room)
LOCATION
ItalyLombardyProvince of ComoCima
NUMBER OF ROOMS
9
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