Stayed here being regular Accor chain user. At the end of March I had just dressed from the shower preparing for work, 9.00am. Without a knock or announcement cleaning staff member just opened the door and walked in. I told her to leave, she wasn't phased like its a regular occuance. I reported this to reception manager who was to look into it. I heard nothing back. Had to stay again 2 wks later and thought it was a one-off previously. I booked early check in 9am for €25 euro as online work at 9.30 sharp so needed to set up.. Drove considerable distance for essential work, room not available when I got there. Totally stressed me out. Same manager remembered my previous complaint and suggested I wasn't guaranteed my check in, unacceptable! He suggested that I should sit in the lobby.while he checked things out. It was 9.20 or after when I got in and he was flippant about it. I explained my situation - absolute nonsense -if you pay it should be provided. I was totally stressed, rushed & had to start work without proper set up the staff didn't seem bothered. Breakfast ordered both days. I asked if they had any plant based options - none...I got plant milk and small sachet of muesli. when I asked if there were else I was offered an apple - that was it! I refused the apple - I had a bag with me. I wasn't given even a slice of toast. , I had to leave for work but noted that men beside me got the works, tomatoes, toast etc. and a full vegetarian. So ?? I requested 'something' for the next morning to get complete 'bull' about due to C19 - c'mon the guys had tomatoes - they are plants! I asked if mushrooms posed a risk in lockdown...I then was accosted by the other manager the next day as I was leaving and checking out who apologised in part but kept defending the bad service of the desk manager. I got the early check in refunded and breakfast but just not good enough. I will never stay here again, the first guy was completely rude, the other guy sprouting nonsense, the cleaning staff without basic manners and it seems if you're a builder they feed you otherwise you have to demand food. Total dissatisfactory what to speak of the stress they caused me as I was dealing with highly vulnerable clients and needed to be composed. Shocking behaviour. Whenever the toilet above me was used it was like a pneumatic drill for about 5 minutes all night! Really bad quality sound proofing or plumbing. Disaster stay. …
Excellent hotel, great value for money, perfect location for business in Dublin & surrounding areas. Highly Professional and efficient staff, very clean rooms. Very good food and good choice from menu.
Fell outside on the footpath this morning when it was icy.. Thankfully passers by helped me back up... Be careful out there folks. Fell on the footpath down from reception. You would think that staff would be weary of here as people would be going to their cars.. Staff didn't even see me fall. 0/10 would not recommend.. Get some salt x
Warm room,excellent shower,helpful staff and food at a reasonable price. From check in to check out the staff were helpful and friendly. Food choice was good and of good quality. Lovely clean room with a powerful shower.10 out of 10 highly recommended.
I have returned to this hotel 4 times in the last 10 years, all of my stays have been comfortable, clean functional with great customer service. The staff have been very accomodating every time as on one occasion we had to change rooms, they even helped us move. It's located just a short walk from the rail and bus station as well as being situated just off the M50 if you are driving. The buffett breakfast has always been fresh and plentiful, they always try to tailor to your needs if you request anything cooked in a different way. I would gladly return here again for my annual trip to Dublin in February. Thanks very much, keep up the good work!